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Johnny G. Cabrera (0925) 588-0413 0932-8770631 E-mail : [email protected] / [email protected] [email protected] 206 Purok 4,Meyto Calumpit, Bulacan 3003 Objective To obtain a senior customer service position that utilizes my 10 years of business process outsourcing experience, in sales (outbound), customer service (inbound), product knowledge and back office management (voice and non voice campaigns). Skills • Soft spoken, disciplined and God centered • Results-oriented, customer-focused service skills and management capabilities • Relationship Management and Articulate Communicator • Analytical Thinking and Problem-Solving Ability • MS Word, Excel and PowerPoint • Strong knowledge of internet Education Aircraft Maintenance Technician Course, 1991-1994 Patts College of Aeronautics Patts Hangar, Domestic Road, Pasay City Secondary Diploma, 1987-1991 Victorino Flores Memorial Institute San Juan, Hagonoy, Bulacan Primary Diploma , 1981-1987 Meyto Elementary School Meyto, Calumpit, Bulacan Experience Customer Service Representative, Dec. 04, 2015 – up to present Microsoft Surface Technical Support
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Johnny G. Cabrera(0925) 588-0413 0932-8770631 E-mail : [email protected]/ [email protected] [email protected] 206 Purok 4,Meyto Calumpit, Bulacan 3003
Objective
To obtain a senior customer service position that utilizes my 10 years of business process outsourcing experience, in sales (outbound), customer service (inbound), product knowledge and back office management (voice and non voice campaigns).
Skills
• Soft spoken, disciplined and God centered• Results-oriented, customer-focused service skills and management capabilities • Relationship Management and Articulate Communicator • Analytical Thinking and Problem-Solving Ability • MS Word, Excel and PowerPoint • Strong knowledge of internet
Education
Aircraft Maintenance Technician Course, 1991-1994Patts College of AeronauticsPatts Hangar, Domestic Road, Pasay City
Secondary Diploma, 1987-1991Victorino Flores Memorial InstituteSan Juan, Hagonoy, Bulacan
Primary Diploma , 1981-1987Meyto Elementary SchoolMeyto, Calumpit, Bulacan
Experience
Customer Service Representative, Dec. 04, 2015 – up to presentMicrosoft Surface Technical SupportArvato Bertelsmann, 5th Floor SM City Clark BPO Bldg.No. 4 Brgy. Malabanias Angeles City Pampanga
Customer Service Representative, July 24, 2014 – July 31, 2015(Chat Sales Support) Intuit-QuickBooksTeletech (Pampanga Delivery Center), SM City, Mexico, Pampanga
cont. of Johnny G. Cabrera
Customer Service Representative, May 13, 2013 to May 10, 2014West Contact Solutions Inc. Sirius ( Satellite Radio )22ndFlr. Export Plaza Bldg. Chino Roces cor. Sen. Gil Puyat Ave. Makat City
Customer Account Executive, Feb. 20, 2012 to Feb. 21, 2013Transcom Worldwide Inc. Comcast Transcom Center Bldg. Las Fiestas Road, Frontera Verde, Pasig City
Customer Service Representative, May 04, 2009 to Aug. 21, 2011Startek International Inc. ComcastSM Cyberzone Bldg., Sen. Gil Puyat Ave., Makati City
Customer Service Associate Dec. 08,2008 to May15, 2009Advanced Contact Solutions Inc. ( transferred to Bank of New York Mellon )9th Floor, Citibank Center Paseo de Roxas, Makati City
Customer Service Associate , Apr. 06, 2006 to Oct. 16, 2008Advanced Contact Solutions Inc. USAirways (Ticketing & Reservations Agent),
9th Floor, Citibank Center Paseo de Roxas, Makati City
Customer Service Associate, Jan. 31, 2005 to Jan. 15, 2006Advanced Contact Solutions Inc. MCI (Telco) 9th Floor, Citibank Center Paseo de Roxas, Makati City
Service Crew/Busboy, Mar. 20, 2004 to Aug. 20, 2004Windows of the WorldNAIA Terminal 1, Pasay City (under agency LVV Corp.)
Merchandiser, Aug. 2003 – Jan. 31, 2004Zest-O CorporationShaw Blvd., Mandaluyong City(under agency Dinkum Promo.)
Data Encoder / Inventory Clerk, Feb. 01, 2003 – Jun. 30, 2003Philippine Airlines (Airport Service Division & Airport Automation Division)NAIA Centennial Terminal 2, Pasay City (under agency Namboku Sun Inc)
Route Expediter Clerk (REC),Jan. 24, 2001 – Jun. 30, 2001Coca Cola Bottlers Inc. Baliuag Sales Office, Baliuag, Bulacan
Message Handler Specialist, Oct. 01, 2000 – Dec. 2000Easycall Paging Company, Arayat St. Mandaluyong City
Clerk/Encoder (Clerk II-Employee Relations Sec.), Jul. 01,1996 – June 30,2000Miescor Builders Incorporated,#283 Katipunan Ave.,Loyola Heights, Quezon City
Stockman / Receiving Clerk , Nov. 11, 1995 – April 28, 1996
Cinderella Marketing Corp., #825 Edsa, Quezon City
cont. of Johnny G. Cabrera
Seminars/Training Attended
Title : EXCELLENT CUSTOMER RELATIONSDate : October 04, 1997Venue : Meralco Foundation Institute (MFI)
3rd Floor, MFI Building, Ortigas Avenue, Pasig CitySponsoring Agency : JRF Business Institute
Title : WORK ATTITUDE PROGRAMDate : January 30-31, 1997Venue : Meralco Foundation Institute (MFI)
3rd Floor, MFI Building, Ortigas Avenue, Pasig CitySponsoring Agency : Meralco Foundation Institute (MFI)
Nature of Work : Aircraft Maintenance TechnicianCompany : Philippine AirlinesDiv./Dept. : Mechanical Accessories Overhaul Div. Training Period : Nov. 08 – Dec. 29, 1993 (184 Hrs.)
Special Abilities
Know how to operate computers/machines/office equipment
Personal Data
Nickname : JohnAge : 40 yrs. OldHeight : 5’5”Weight : 210 lbs.Date of Birth : April 13, 1975Place of Birth : Lopez, QuezonCitizenship : FilipinoCivil Status : MarriedReligion : Evangelical Protestant
Character References
Ms. Heidie S. DacanayAdministrative Assistant MIESCOR Builders Incorporated# 283 Katipunan Avenue, Loyola Heights, Quezon City
Pstr. Elmer SurigaoResident PastorZION Christian Community ChurchMeyto, Calumpit, Bulacan
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