Travel Counsellors 2013

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    28-May-2015
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Transcript of Travel Counsellors 2013

  • 1. Fred van Eijk Travel Counsellors

2. Travel Counsellors Group Background Established in 1994 by David Speakman The largest home based travel agency in the World, operating in UK, Ireland, Netherlands, Australia, South Africa, Canada and United Arab Emirates Founded on integrity, honesty and professionalism 3. Travel Counsellors Group Credentials Independently owned company Turnover of EUR 400m in 2011/12 Over 1,200 Travel Counsellors worldwide Best Travel Agent - Guardian and Observer Travel Awards 2006, 2007, 2009 & 2010 Queens Award (2003-2008) 4. Travel Counsellors Service Highly experienced travel advisor Available at a time to suit the client One-to-one personal service The widest choice of holidays available to any destination Completely impartial advice 5. Package holidays Tailor-made holidays Flight only NL & Worldwide travel Cruises Excursions Group travel Business Travel and Incentives Weddings and Honeymoons 6. Travel agency Shops NL 0 500 1000 1500 2000 2500 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 May 7. working from home NL(may2013) 8. TRANSACTIONAL VS RELATIONAL 9. No 1 in The World!!! 10. Travel Counsellors Nederland In 8 yrs from 4 to 124 franchisees 28M turnover 14 support staff: admin, IT, Business Development, Marketing, IATA, PR 3 Zoover awards Highest customer satisfaction Outperforming the market 11. Over the last 2 years: 40% more in house tour operating Doubled sales in IATA en low cost 12. Network of DMCs (preferably Dutch speaking) Helpdesk IATA Health & Safety Calamiteitenfonds In House Dynamic Packaging System: Phenix 600 hotels directly contracted (aim for 2000) Travel Counsellors recommendations 22 bed banks with over 180,000 hotels Car hire, transfers, attractions, entertainment 13. In house knowledge, experience and exchange Time and care for the client Shorter and faster communication lines with suppliers Tailormade Attaching the customer Generates recommendations 14. Increase in direct relations with hotels, DMCs and tourist boards Increase in need for training, destination educationals, share of knowledge, product marketing Travel Agent becoming inspirator, advisor, operator, marketeer, networker trusted friend ; Travel Counsellor 15. What can we do together? Educationals Social Media We Love Travel Magazine Sales competitions TCTV Workshops TCNL Conference Joint marketing Consumer events Masters of LXRY Fair and LXRY TV 16. Aruba example Annual educational for 20 TCs Aruba in Style Social Media Workshops Sales Incentives Social Events TCNL Conference Brainstorming and assistance with bookings when needed