This workshop is designed as an essential introduction to communicating successfully in the corporate environment and includes influencing skills, customer service, and social

PROFESSIONAL COMMUNICATION1

Top quality sales training is vital in today’s commercial environment and this workshop deals with all things sales. It is highly practical with a focus on application back in the

SALES ESSENTIALS2

All sales professionals are required to negotiate at all stages of the sales process. This course considers the fundamental skills and attributes of successful negotiators and how this can make an impact on the bottom line.

CREATING VALUE & NEGOTIATION SKILLS3

Every professional person will be required to present at some point- both to groups and individuals. Powerful presentations focuses on design and delivery and creating impact with confidence.

POWERFUL PRESENTATIONS4

Business development and account management require different skills and this workshop is concerned with how to increase revenue from existing clients and really grow your business.

ESSENTIAL ACCOUNT MANAGEMENT5

Suitable for mid level professionals who are experiencing change such as promotion to a management position or a new and challenging role. Topics covered include self awareness, feedback, dealing with change and developing resilience.

TIME ANd SELF MANAGEMENT

For new and aspiring managers to learn this essential skill and be able to incorporate coaching in to his or her management style for increased productivity and improved performance.

COAChING FOR PERFORMANCE

For new and aspiring managers to obtain fundamental management techniques which equip them with the skills to develop and retain tomorrow’s top performers.

MANAGING MILENNIALS

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WORKSHOP OVERVIEW

PROFESSIONAL COMMUNICATION

Growing Productivity & Performance

This workshop is designed as an essential introduction to communicating successfully in the corporate environment and includes influencing, customer service, and basic sales training.

For new sales people or professionals moving to a client facing role it can be challenging to understand the intricacies of a corporate environment and the characters, roles and responsibilities of those within. Participants will learn how to negotiate this environment, appreciating time and pressure constraints placed on different departments, to effectively communicate as the professional, consistent and authentic face of today’s modern organization.

• IntroductiontoSalesasaProfession

• UnderstandingCorporateRolesandResponsibilities

• DifferentPersonalityTypesandCommunicationStyles

• Email,Telephone,MeetingsandVideoConferencing

• Writing,DeliveringandOwninganEffectiveElevatorPitch

• SettingUpandPresentingonLinkedInandSocialChannels

• EssentialTimeManagement

WhAT IT INVOLVES...

LEARNING OBJECTIVES

SALES ESSENTIALS

Top quality sales training is vital in today’s commercial environment and this workshop deals with all things sales. It is highly practical with a focus on application back in the workplace.

Participants will learn skills and techniques to be successful in all areas of the sales cycle; from preparation and strategy to the power of the elevator pitch, advanced questioning and persuasion to objection handling and closing. With an introduction to a selection of proven modern day sales methodologies, this workshop equips sales people with the capability and confidence to be successful sales professionals in any industry.

• BuildingaPersonalBrandandDemonstratingDomainExpertise

• TheArtofPersuasiveCommunication

• EstablishingAuthoritywithConfidence,ClarityandAuthenticity

• ActiveListeningandSuccessfulQuestioning

• HighlightingPainPointsandRecommendingaSolution

• ObjectionHandlingandClosing

WhAT IT INVOLVES...

LEARNING OBJECTIVES

Growing Productivity & Performance

CREATING VALUE & NEGOTIATION SKILLS

All sales professionals are required to negotiate at all stages of the sales process. This workshop considers the fundamental skills and attributes of successful negotiators and how this can make an impact on the bottom line.

A highly practical and engaging workshop, Negotiation Skills provides participants with a blueprint to effectively execute complex negotiations with a favorable outcome. This workshop explores strategic planning, the relationship between power and control, linguistic techniques, managing tension in negotiations and more.

• StrategicGoalPlanningandDevelopingConcessions

• UnderstandingPersonasandEffectivePositioning

• Empathy,Persuasionand‘GoingtotheBalcony’

• RecognisingandAvoidingBuyerTraps

• TradingConcessionsandGainingCommitment

• DevelopingandRetainingHighlyProfitableCustomerRelationships

WhAT IT INVOLVES...

LEARNING OBJECTIVES

Growing Productivity & Performance

POWERFUL PRESENTATIONS

Every professional person will be required to present at some point – both to groups and individuals. Powerful Presentations focuses on design and delivery and creating impact with confidence.

A highly interactive, engaging and stretching workshop, Powerful Presentations is all about enabling and empowering participants with the confidence and ability to present like a star. Focusing on all elements of a presentation, participants will learn what makes a great presenter: structure, mirroring, audience engagement, body language, tonality, confidence, visual aids, being memorable and more. Plus all will leave with a clip of themselves presenting like a pro.

• TheStructureofEffectivePresentations–Opening,ConnectingandClosing

• Understanding,EngagingandInteractingwithyourAudience

• DealingwithFearandNervousEnergy

• AdvancedBodyLanguage,ToneandProjectionTechniques

• UsingVisualAidsandHowtoUse(andnotuse)Powerpoint

• HowtobeMemorable–Command,CompelandConnect

WhAT IT INVOLVES...

LEARNING OBJECTIVES

Growing Productivity & Performance

ESSENTIAL ACCOUNT MANAGEMENT

Business development and account management require different skills and this workshop is concerned with how to increase revenue from existing clients to really grow your business.

Great Account Managers are viewed as trusted advisors, consultants, confidantes and pivotal to a clients’ business. Participants will look at the core characteristics of what makes a great account manager: developing valuable and long lasting relationships, territory mapping and strategic planning, building trust and delivering value, and more.

WhAT IT INVOLVES...

LEARNING OBJECTIVES

Growing Productivity & Performance

• Building,ManagingandDevelopingProfessionalRelationships

• StrategicAccountandTerritoryPlanning

• OrganisationalContactMapping

• EffectiveTimeManagementandPrioritisation

• ProvidingValueinEveryInteraction

• ConsultativeProblemSolvingasaTrustedAdvisor

• ConflictResolutionandManagingExpectations

TIMEANDSELFMANAGEMENT

This 1-day workshop is suitable for junior – mid level professionals and new and aspiring managers.As we start to climb up the ladder in our careers and development the requirement for mastery of self-management increases. Infact without these essential skills and approaches there is a genuine danger that professional progression can stall. It is a highly practical workshop and all attendee’s leave with tangible take-outs for improved self management.This workshop is particularly suitable for professionals who are experiencing change, from promotion to a management position to returning to work after a break to movement in to a new and challenging role.

• Whatdoesgreattimeandselfmanagementlooklike?Whydoesitmatter?

• Improvingyourselfawareness

• Deliveringandreceivingfeedback

• Individualapproachestotimemanagementbasedonpersonalitytype

• Whatisyourrythmn?Whatisyourroutine?Doesitworkforyou?

• Theimportanceofmakingtimeforyourselfandhowtodoit

• Communicationandselfmanagement

• Planningandrunningsuccessfulmeetings

• Theartof“sayingno”

• Dealingwithchange

• Theroleofresilience

• Prioritisation

• Developingcleargoalsandobjectives

• Mindfulnessandhowitcanhelpyou

WhAT IT INVOLVES...

LEARNING OBJECTIVES

Growing Productivity & Performance

COACHING FOR PERFORMANCE

This 1-day workshop is suitable for mid level professionals who are new to management positions or who are likely to be promoted to a management role in the near future. It is also suitable for individuals who have never had any formal management training.

Coaching as a business skill is more than a “nice to have” it is an essential part of successful management. Coaching is the key skill required as a manager to develop the skills of a team and to directly effect individual performance.

This workshop covers all the required skills of coaching at this level with an emphasis on practical exercises and real world application. The focus of the workshop is how to successfully incorporate coaching in to management style so that it becomes intrinsic to professional success.

• Whataretheattributesofagreatmanager?

• Whatismotivation?

• Howmotivationaffectsperformance

• Understandingandassessingcapability

• Levelsofempowermentandindividualdevelopment

• Whatiscoaching?Whycoach?

• Whotocoach,howtocoach

• Coachingasamanagementstyle

• Coachingspecificallyforperformance

• Theimpactofacoachingcultureonperformance

• Theroleofmentoring

• Therelationshipbetweentrainingandcoaching

• Differentpersonalitiesandlearningstyles

• CoachingandmentoringGenY/Milennials

• Usingcoachinginbusinessconversations

• Themeasurementofteamandindividualperformance

WhAT IT INVOLVES...

LEARNING OBJECTIVES

Growing Productivity & Performance

MANAGING MILENNIALS

This 1-day workshop is suitable for mid level professionals who are new to management positions or who are likely to be promoted to a management role in the near future. It is also suitable for individuals who have never had any formal management training.

Recruiting, retaining and growing young and new talent is more important than ever before, but the majority of businesses are ill-equipped to do so. Deloitte’s 2014 Millennial survey found it costs $15k-$25k to replace a young professional and by 2025 70% of the workplace will be millennials.

This workshop focuses on the specific challenges of managing young people and building successful, high performing teams.

• GreatManagementvsPoorManagement,whatisthedifference?

• Recruitingtherightpeople

• Howtointerviewanddevelopinganeffectiverecruitmentprocess

• “Onboarding”andhowtoinductnewstarters

• ConstructiveManagementCommunication

• Howtohaveatoughconversation

• Delegatingstrategicallyanddevelopingindividuals

• Sometipsonthespecificsofmanagingmilennialsincludingfeedbackandflexibility

• Talentmappingandassessingperformance

• Successionplanningandastrategyforcareeropportunity

• Howtorunaperformancereview,performanceplanorappraisal

• Buildinghighperformingteams–thekeyconsiderations

• Thechallengesofmanagingremoteteamsandindividuals

• Anintroductiontotheprinciplesofleadership

WhAT IT INVOLVES...

LEARNING OBJECTIVES

Growing Productivity & Performance