Training of Trainers

This project is financed by the European Union

1 The project is implemented by a European Profiles S.A. led consortium

TRAINER STYLE AND TECHNIQUES

By Senior Sort Term International Expert: Kyriakos DIMITRIOU

Place: UCCI Tashkent Training Centre

Ташкент - July 3, 2014

Training of Trainers



Defining a successful trainerIs successful trainer the “one” with the richest

academic degrees?Is successful trainer the “one” that enjoys the

highest per hour fee?

It is totally different being an Academic tutor or trainer or Prof than performing as an Adult’s trainer

The novice trainer shows and speak incessantly; “Wise” trainer listen, prods, challenges and refuses to give away the right answer

Ideally learners remember what they have learned, NOT what their trainer told them.



FACILITATION

Lets put another “term” in our discussion.• FACILITATION• To facilitate means to make it easy. Not in

the sense of being simplistic, but rather in the sense of getting learners actively involved in the learning process. Facilitate means avoid of bombastic, turgid and grandiloquent words and expressions.



To be a successful trainer• Be Concise• Study TNA • Be Focused• Keep Schedule• Be Honest• Include the learners• Use various

Techniques

• Use Visuals• Encourage

interaction• Create Reading

Material • Be ICT literate and

update



Training styles

Every trainer has a unique style delivering training and training preferences of his/her own. The key to optimum performance is to discover, advance and use these preferences in delivery (with the necessary preparation)

Trainers usually tend to implement a style close to their learning style preference It is dangerous when not taking into account

the variety of their audience style.



Learner centered approach



Trainer centered approach

Knowledge Experience

Trainer

Learners



Learner centered approach• Trainer and learners negotiate what is to be learned• Assumes the existence of a background that

influences learning / Values learner’s experiences• Information is shared between trainer and learners

but also between learners themselves. Trainer pays attention to all learners as well as each individual. Drives both towards the goals

• Curriculum is seriously taken into account. Its only the way trainer drives the trainees towards curriculum to be different

• Trainer should be flexible (prepared in advance)



Taking into account the curriculum

Tasks of a trainer

Tasks of the trainers comes towards

Learners Financing organization / company

Him/her self



Tasks of a trainer He or she have to find out the appropriate way to

lead the group Does the time management Challenges and Summarizes Create a binding among the participants Is creative Find the best way to achieve training’s goals Report appropriately to the financing organization /

company

facilitate learners and learning…



Requirements What do potential trainers need? • Skills, Competences and Knowledge: – Ability to communicate – open mind, willing to have

talks, active listening, create a positive atmosphere – Positive idea of man – appreciation, understanding,

fairness, helpfulness, patient – Creativity - Constructive handling with conflicts –

problem solving - Ability to handle diversity – Role model – inspiring and motivating - Expertise– Leadership competencies



Change … “All is flux, nothing stays still”

Heraclitus of Ephesus 535 BC – 475 BC• Change is inevitable• Organisations have an internal environment, but

exist in an external environment• To function effectively, organizations have to

achieve an equilibrium within the internal variables in active interaction with each other and also with the external environment

• This equilibrium is not static but dynamic



“Types” of changeThere are many examples of changes.

Changes such as new structures, policies, targets, markets, acquisitions, disposals, re-locations, etc we could categorized them as:

Strategic Structural Technological Changes of attitudes or behaviors

All “types” of change need to be communicated to the employees and be accepted by them -not being imposed to them- being part of their daily practice.

Who else than a skilled trainer can undertake this role?



A change agent• lives in the future, not the present • Is creative and innovative facilitator• is fueled by passion and ideas, and inspires passion

in others• has a strong ability to self-motivate• must understand people and communicate properly

with people• Is not only TRAINER but also Consultant, Advisor,

Tutor, Coach and Researcher



Communication skillsIs everybody able to listen ? Not physically of course but in terms of paying attention to his / her fellow. Trainer should advance his/her listening skills, even forcing him/herself doing so. Training is not only an exchange of knowledge ideas and experiences but also a communication process.The communication process means getting a message across, that is, sharing information with someone, including also the result of understanding the information delivered. Essential characteristic of the message be meaningful and important for both the sender and the receiver



The process of communication

In the following chart you can see the process of communication

Motivation / need,

sending a message

Expression of the

message (how you say and how you deliver it)

The impression that your message

cause (what the receiver see and listen)

Reading the

message (what the receiver

understands)



Communication process Communication is successful only

When both the sender and the receiver understand the same information as a result of the communication

Factors influencing the effectiveness of communication• The purpose of the sender• The relationship and emotions of the sender towards

the receiver• The relationship and emotions of receiver towards

sender



factors• The beliefs and or prejudices of those

involved in the communication• The age of the sender, his/her educational

background, culture and experience, his/her skills and spheres of interest, social standing

• The psychosomatic condition of the sender • The environment (noise etc) • Emotions



Presentation SkillsRules for speaking (by the sender) if the purpose of your communication is known

– Start the conversation (The way of starting the conversation should be such that would attract the attention of the receiver)

– Be simple and accurate– Manage the rhythm of your speaking – Manage your voice (volume, emotion etc) – Keep eye-contact

Interruptions and manipulation (Do not interrupt)



Rules for speaking/2– You shouldn’t go into a monologue

• Respect the receiver and be polite• Take into account problems, varieties and

culture of receiver

- Prevent getting misunderstood

Body language: Between 50-80% of our message is communicated through our body language, only 10-20% is attributable to the actual words.

Keep in mind: The more you watch and observe the persons you communicate with, the more you will get to know them!



ASSERTIVE COMMUNICATIONis a style in which individuals clearly state their opinions and feelings, and firmly advocate for their rights and needs without violating the rights of others. Assertive communication is born of high self-esteem. These individuals value themselves, their time, and their emotional, spiritual, and physical needs and are strong advocates for themselves while being very respectful of the rights of others.



AGGRESSIVE COMMUNICATIONis a style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others. Thus, aggressive communicators are verbally and/or physically abusive. Aggressive communication is born of low self-esteem (often caused by past physical and/or emotional abuse), unhealed emotional wounds, and feelings of powerlessness.

2 more styles are: PASSIVE-AGGRESSIVE COMMUNICATION and PASSIVE COMMUNICATION

Training of Trainers

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