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![Page 1: Town Hall Meeting Presented by Julie A. Hester President and CEO -Slides will advance automatically- (turn up speakers to hear audio)](https://reader036.fdocuments.net/reader036/viewer/2022062511/551b8377550346942b8b4945/html5/thumbnails/1.jpg)
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Town Hall Town Hall MeetingMeeting
Presented by Julie A. Hester
President and CEO
-Slides will advance automatically-
(turn up speakers to hear audio)
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First things First things first…first…
What is important?
Mission
Quality
Financial Outcomes
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Goals for St. Francis:Goals for St. Francis:
The best place for patients to receive care
The best place for physicians to practice
The best place for employees to work
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CEO Report CEO Report CardCard
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Filling of Key Open Filling of Key Open Positions:Positions:
CIO Position, Ty Knox
Home Care Position, Joanne Piscitello
Chief Financial Officer, Taylor McCormick
Director of Foundation, Katie Spizzirri
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Operational Operational Imperatives:Imperatives:
• Arbors at New Castle• Cokesbury Village• Forwood Manor• Foulk Manor North• Foulk Manor South• Manor Care – Pike Creek• Manor Care – Wilmington
• Methodist Country House• Millcroft• Newark Manor• Regal Heights HC/Rehab• Cadia Rehab – Pike Creek• Shipley Manor• St. Francis – Brackenville
Inpatient admission focus
Managing Paid Time Off (PTO)Rapid process redesign (Emergency Room)Partnership with local nursing homes-14 total
Customer Service Representative in VIP Hallway
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Focus from Last Focus from Last Town HallTown Hall
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Dashboard & Quality
Patient ComplaintsNRC Picker In-Services
Equipment needs
Continued Rounding on floors
Positive Feedback Bulletin Board-located outside of the main cafeteria on 2nd floor was
initiated to display positive comments & letters received from patients and families
Focus Since Last Town Hall Focus Since Last Town Hall Meeting:Meeting:
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Follow-up from Last Follow-up from Last Meeting:Meeting:
Insurance Aetna
MarketingQuality
Growth effortsEquipment needs
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Insurance Company Insurance Company Negotiations:Negotiations:
Blue Cross Blue Shield of DE
Delaware Physicians Care, Incorporated (DPCI)
Update - Department of Corrections Contract
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Important Important Conversations:Conversations:
Governor Markell
Delaware Secretary of Health & Human Services–Rita Landgraf
Chris Coons–New Castle County
Wayne Smith–CEO, Delaware Healthcare Assoc.
Councilman Brown–Wilmington City Council Councilman Prada–Wilmington City Council
Mayor Baker, Wilmington City Council
Senator Carper, U. S. Senator
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Commitment to Outreach Commitment to Outreach Programs:Programs:
Astra Zeneca gift of: $125,000
Established information packet to present to potential donors
Reindeer Ball
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2010 Foundation 2010 Foundation Report:Report:
Money Received/ Pledged:• Physician Pledge In Memoriam-$250,000• State of Delaware- Infant Mortality Grant-
$150,000• AstraZeneca-$125,000• State of Delaware Health Fund Grant-
$100,200• Bank of America-$75,000• Private Donors January-$36,000• Raskob Foundation-$10,000
Money Requested/Response Pending:• Federal Appropriations-$1,000,000• Catholic Diocese Foundation-$75,000• Fund for Women-$10,000• Grant in Aid-$10,000• ACOR-$5,000• Christ Church-$2,000
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Marketing & Community Marketing & Community Relations:Relations:
The St. Francis Hospital Facebook Fan page continues to attract fans-140 to date
We continue to work with Dr. McDonough to initiate a YouTube for the hospital
Hospital hospice comforts patients, caregivers: St. Francis facility offers round-the-clock treatment for those
too sick to spend last days at home- The News Journal, 1/19/10
6ABC Television Cover the Compassionate Care opening, 1/13/10
Windows on Wilmington, Channel 22 DE-Julie Hester talks about St. Francis & the services that
are provided, 1/13/10
Articles & News Coverage:
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In winter, carry high heels to lower the risk of falling, Dr. Valentine Burroughs, Senior Vice President for Medical Affairs at St. Francis
Hospital, 1/12/10
Hospice Unit to Open at St. Francis Hospital, The Dialog, 1/7/10
Reindeer Ball Follow-up, The Dialog, 12/17/09
Marketing & Community Marketing & Community Relations:Relations:
Articles:
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Community Outreach Community Outreach Events:Events:
October 22nd there was a Sending Forth Blessing & Prayer Service for Father Joseph
Monahan, Jenifer Harris, & Barbara Huntsman who traveled to Peru with Global Health
MinistriesDr. Davis was asked to speak about Cardio-Thoracic Surgery to retired union members
Dr. McDonough did a presentation on H1N1 at a local law firm & for the New Castle County
Offices
Several members of the St. Francis staff participated at the Women’s Business Expo
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Community Outreach Community Outreach Events:Events:
Elaine Abbott, RN presented her book on H1N1 to local HeadStart school
December-Blessing & Prayer Service for baskets of food for families in the community
Nursing Department for OB-GYN & The Center of Hope: Assisted families that were
desperately in need of new clothing, toys, and food
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Physician Recruitment Physician Recruitment Efforts:Efforts:
Recruitment of Dr. Katie Sahm Breast & General Surgeon-
Start date April 1, 2010
Dr. Vivacqua & Dr. Tubb Hematology &
Oncology-Began practicing on Jan 6, 2010
Negotiations are on-going with various other practices
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Collaborative Efforts:Collaborative Efforts:
Chuck Davis, CEO of Jennersville Hospital
Chuck Dorman, CEO of Veterans Hospital
Terry Murphy, President & CEO of Bayhealth
Department of Medicine at DrexelJoe Saunders, CEO of Crozer Medical Center
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Back to Basics:Back to Basics:
Clinical focus
Equipment purchases 2009-2010
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2009 VENDOR AMOUNT DESCRIPTION7/6/2009 STRYKER SALES CORP $21,735.25 TREATMENT RECLINERS 7/7/2009 STRYKER SALES CORP $9,031.20 STRETCHER CHAIR
7/17/2009DATASCOPE PATIENT
MONITORING $5,254.70 DATASCOPE PATIENT MONITOR7/20/2009 HILL ROM CO INC $16,094.00 SLEEPER SEATING
7/31/2009 GENERAL ELECTRIC MED SYS $3,854.40 UPGRADE CENTRICITY PERINATAL
7/31/2009 CARDINAL HLTH INC $2,387.44 WHEELCHAIR SCALE DETECTO
8/7/2009 MEDICAL IMAGING IMCO $28,500.00 GE AMX-4 PORT XRAY UNIT W/AMX+8/7/2009 SWISSLOG TRANSLOGIC $27,987.00 CONVERSION OF PNEUMATIC TUBE
9/2/2009 PHILIPS MED SYSTEMS $588,904.94 PATIENT MONITORING SYSTEM
10/12/2009 CARDINAL HLTH INC $10,154.06 PORTABLE VACUUM PUMPS & WALL
MOUNTED VACUUM REGULATOR
10/12/2009 STINGER MEDICAL $272,591.10 WORK STATION LEVITATOR & NURSE
ADVOCATE
11/4/2009 ZOLL MED CORP $9,870.20 DEFIB M SERIES ACLS
12/1/2009 CDW GOVERNMENT $29,861.92 IMAGER CORDLESS USB 4820HD
12/7/2009 PHILIPS MED SYSTEMS $515,291.77 PATIENT MONITORING SYSTEM
12/8/2009 AMPRONIX $4,457.59 MODALLXX 20.1IN MONITOR
12/8/2009 STRYKER SALES CORP $11,508.00 TREATMENT RECLINERS
12/10/2009 KCI USA INC $57,229.79
PRESSURE REDISTRIBUTION MATTRESSES ATMOS AIR 9000 & RIK OR
PADS
12/23/2009GENERAL ELECTRIC MED
SYSTEMS $2,030.00 CARESCAPE V100 BP UNIT
12/23/2009 STRYKER SALES CORP $13,684.08 STRETCHER MATTRESSES
12/31/2009 DIRECT SUPPLY $4,712.30 HOSPICE PATIENT FURNITURE
$1,635,139.74
Capital Clinical Equipment 2009 PurchasesCapital Clinical Equipment 2009 Purchases::
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2010 VENDOR AMOUNT DESCRIPTION
1/12/2010 KCI USA INC $1,397.62 PRESSURE REDISTRIBUTION MATTRESSES
ATMOS AIR 9000
1/12/2010 STRYKER SALES CORP $51,644.84 ICU BED IN TOUCH FL-27 & THERAPEUTIC
MATTRESSES
1/22/2010 HILL ROM CO INC $3,344.00 BASSINET PERINATAL NEWBORN
1/27/2010 TYCO MALLINCKRODT INC $70,562.20 VENTILATOR MODEL 840 MEDICAL AIR PUMPS
2/3/2010 ALLEN MEDICAL SYSTEMS $5,992.00 ALLEN YELLOFIN STIRRUPS
2/3/2010 SKYTRON $44,889.91 ULTRASLIDE TABLE
2/4/2010 STORAGE SYSTEMS UNLIMITED $5,796.00 PROCEDURE CART BASIX
2/5/2010 CDW GOVERNMENT $23,575.20 BMV HANDHELDS
2/5/2010 VSS MEDICAL MOUNTS $72,580.00 BMV SHORT ARMS
$279,781.77
2010 Purchases Thus 2010 Purchases Thus Far:Far:
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PENDING VENDOR AMOUNT DESCRIPTION
$40,000.00 TELECOM SYSTEM
$80,000.00 MEDICAL GASES
$5,000.00 HANDICAP RAMP
$15,000.00 HOSPICE BATHROOM
$400,000.00 BONE DISSYMETRY MAMMOGRAPHY
$325,000.00 IV PUMPS
UNK SCOPES
$10,000.00 DHIN RADIOLOGY
$10,000.00 LAB REFIGURATION
$885,000.00
2010 Pending 2010 Pending Purchases:Purchases:
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Growth Efforts:Growth Efforts:Keeping the business at St. Keeping the business at St.
FrancisFrancis
Franciscan Care Labs
Women-to-Women Lab
Future: North Wilmington Lab
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Where are we going?Where are we going?
Budget for 2010
A culture of accountability
Results driven
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What is your What is your role?role?
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94%
99%
99%
99%
96%
91% 92% 93% 94% 95% 96% 97% 98% 99%
Avg. For All ReportingHospitals In The US.
Avg. For All ReportingHospitals In Delaware
Bayhealth Medical Center
Christiana Hospital
St. Francis Hospital
% of heart attack patients given aspirin at arrival
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93%
97%
99%
99%
92%
88% 90% 92% 94% 96% 98% 100%
Avg. For All ReportingHospitals In The US.
Avg. For All ReportingHospitals In Delaware
Bayhealth Medical Center
Christiana Hospital
St. Francis Hospital
% of heart attack patients given aspirin at discharge
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85%
85%
96%
80%
71%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Avg. For All ReportingHospitals In The US.
Avg. For All ReportingHospitals In Delaware
Bayhealth Medical Center
Christiana Hospital
St. Francis Hospital
% of pneumonia patients assessed and given pneumococcal vaccination
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74%
73%
75%
75%
68%
64% 66% 68% 70% 72% 74% 76%
Avg. For All ReportingHospitals In The US.
Avg. For All ReportingHospitals In Delaware
Bayhealth Medical Center
Christiana Hospital
St. Francis Hospital
% of patients who reported that their nurses "always" communicated well
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80%
77%
79%
77%
74%
71% 72% 73% 74% 75% 76% 77% 78% 79% 80%
Avg. For All ReportingHospitals In The US.
Avg. For All ReportingHospitals In Delaware
Bayhealth Medical Center
Christiana Hospital
St. Francis Hospital
% of patients who reported that their doctors "always" communicated well
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62%
61%
61%
68%
57%
50% 52% 54% 56% 58% 60% 62% 64% 66% 68%
Avg. For All ReportingHospitals In The US.
Avg. For All ReportingHospitals In Delaware
Bayhealth Medical Center
Christiana Hospital
St. Francis Hospital
% of patients who reported that they "always" received help as soon as they wanted
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70%
63%
67%
68%
59%
52% 54% 56% 58% 60% 62% 64% 66% 68% 70%
Avg. For All ReportingHospitals In The US.
Avg. For All ReportingHospitals In Delaware
Bayhealth Medical Center
Christiana Hospital
St. Francis Hospital
% of patients who reported that their room and bathroom were "always" clean
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56%
47%
53%
49%
55%
42% 44% 46% 48% 50% 52% 54% 56%
Avg. For All ReportingHospitals In The US.
Avg. For All ReportingHospitals In Delaware
Bayhealth Medical Center
Christiana Hospital
St. Francis Hospital
% of patients who reported that the area around their room was "always" quiet at night
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65%
59%
63%
67%
55%
0% 10% 20% 30% 40% 50% 60% 70%
Avg. For All ReportingHospitals In The US.
Avg. For All ReportingHospitals In Delaware
Bayhealth Medical Center
Christiana Hospital
St. Francis Hospital
% of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
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68%
63%
64%
73%
57%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Avg. For All ReportingHospitals In The US.
Avg. For All ReportingHospitals In Delaware
Bayhealth Medical Center
Christiana Hospital
St. Francis Hospital
% of patients who reported "YES" they would definetly recommend the hospital
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“Whether you prevail or fail,
endure or die, depends more on
what you do to yourself than
what the world does to you.”
-Jim Collins
Quote:Quote: