1. EMPLOYMENT IN TOURISM INDUSTRY (MALAYSIA)

2. INTRODUCTION WHAT IS TOURISM SECTORS CONSIST OF?

3. Introduction Tourism consist of: Lodging Food Service Travel Hotel Restaurant Ticketing B&B Catering Tour Home-stay Activities

4. Employment in Tourism Industry Tourism Creates 2 types of employment: 1) Direct Employment * Peoples working directly working in various sectors in tourism industry, accommodation and catering, tourist attraction, business facilities, tourism promotions and information. 2) Indirect Employment * Peoples who manufacture goods and provide services which are purchased directly by tourists.

5. MALAYSIAN TOURISM FACT # 1. Industry revenue Tourism is currently the 2nd biggest foreign exchange earner. Malaysia Revenue: 2000 is 10.2 million (Revenue of 17.3 billion) 2001 (RM24.4 Billion) Sabah: Tourist arrival: 2003: 1.2 mil. tourists 2005: 1.8 mil. 2006: 2.0 mil 2007: 2.7 mil

6. Facts # 2. RMK 9 Overall budget 2006: RM137 bil / Economy 5.6% (Actual) 2007: RM159.4 bil / Economy 6.0% (Expected) Revenue from Tourism: 2001 2005 Revenue is almost double Emphasis on: Domestic tourism: Center for conference, event organizations, sport facilities, exhibition and conventions. New: Arts & crafts, shopping, recreation, traditional and modern health tourism

7. Facts # 2. Cont. RM 1 billion allocated for maintenance (enhancing access and facilities) Target by 2010 / 24.6 mil. Tourist per annum

8. Sabah: Tourism Overview Supply Expenditure/2007 Budget Min of finance 634.95 mil Min of Infrastructure Development 416.29 mil Chief Minister Dept. 315.28 mil Min. of Agri. & Food Industry 208.23 mil Min. of Community Dev. & Cons. Affair 84.41 Min of Tourism, Culture & Env. 80.32

9. Sabah Efforts in Tourism Extension of KKIA Opening of Terminal 2 next 1st Jan. 2007 VMY 2007 Extensive promotions to - Japan, Korea, China - Singapore, Thailand, Phil. and Indonesia Sabah Taxi Driver Program Courtesy Mandarin announcement in KKIA, likewise in KLIA in Arabic Many more..(96% tourist arrival by air!)

10. Sabah Purpose of Visit Holiday 52% Friends and relative 13% Transit 12% Business Meeting incentive Conference and Exhibitions (MICE) 9% Others 14%

11. Jobs and Careers in Tourism Industry Lodging F&B -F & B Director - Supervisor -Captains - Waiter Hotel Operation Front Office - RD Manager - F O Manager - FO Supervisor - Receptionist - Driver -- Operator - Reservation - Night Manager Housekeeping -Housekeeper - Laundry Mgr - Linen Mgr - HK Sup. -Floor Sup. - Room maids -- Linen attn. -Laundry attn. -Seamstress

12. Hotel: Cont Hotel Operation Kitchen - Executive Chef - Sous Chef - Chef De Partie - Demi Chef - Commis Chef Sports and Recreation -Recreation Manager -Coordinator Sales & Marketing -Dir. of S&M - Sales Managers -Sales Executive -Sales Coordinator -Sales clerk

13. Hotel: Cont Hotel Operation Human Resource -Dir. of HR - HR Manager - Training Manager - HR Executive Sales & Marketing -Dir. of S&M - Sales Managers -Sales Executive -Sales Coordinator -Sales clerk

14. Hotel: Hotel Administration Maintenance & Engineering -Resident Engineer - Technicians Purchasing -Pur. Manager - Pur. Executive Finance - Financial Controller -Accounts executive -Accounts supervisor Security - Chief Sec. Officer -Security Officer -Security staff

15. Lodging Sectors in Sabah Total no of rooms: 2006 / 10,374 Requirement: 12,356 Less: - 1,982 Total no of room by 2010 / 22,224 rooms Shortage: - 9,010 rooms

16. Examples: Nexus Rasa Ria

17. Travel Trade Tour - Inbound -Tour Manager - Tour Executive -Tourguides/ -Nature Guides Tour - Domestic -Tour Manager - Tour Executive -Tourguides/ -Nature Guides Tour Outbound -Tour Manager - Tour Executive -Tourguides

18. Marine & Cruise Industry Ship Captain Deck Dept. - HOD - Second Officer - Third Officer - Deck Cadet Engine Dept - HOD - Second Eng. - Third Eng. - Fourth Eng. Catering Dept - HOD - Catering Officer - Chief Steward - Chief Cook

19. Characteristics of Tourism Employment 1. Work Around The Clock Tourist may arrive at any time, anywhere of the world, day or night. 2. Seasonal Work. Numbers of tourist increase in high seasons and shrink back in low seasons

20. Characteristics of Tourism employment (cont) 3.Work with People From Other Places A Malaysian Waiter may serving English, Russian or American customers 4. Work in Atmosphere of Enjoyment Work in fun working enjoyment, relax and luxury working environment!

21. Sabah Land of Full Promising! The Choice is in your hands! Choice # 1: As an EMPLOYER Choice # 2: As an EMPLOYEE

22. # 1: EMPLOYEES What You Can Do? Choose any of the above sectors in Tourism Industry employments.

23. # 2: EMPLOYERS What You Can Do? Owning any of the business in Tourism Industry? EMPLOYERS! Where to get help?

24. EMPLOYERS! Where to get help? 1. Government assistance 2. Private assistance

25. EMPLOYERS! Where to get help? Government: Ref: ie. MARA

26. EMPLOYERS! Where to get help? (Add.) Kerajaan / 2007 budget: 1. Tabung Khas Pelancongan: 1.2 billion Objektif: Menyokong usaha pelancongan Kadar faedah: 3.75% setahun Tempoh pembiayaan: 5 20 tahun Pinjaman minimum: RM50,000.00 / : Maksimum: RM25 juta 2. Tabung Infrastruktur Pelancongan: 1.2 billion

27. EMPLOYERS! Where to get help? 3.Insentif Industri Pelancongan: (dana yang besar) - Pengecualian cukai pendapatan: 70% Semenanjung & 85% Sabah - Tempoh: 5 tahun Pentradbir: Bank Pembangunan dan Infrastruktur

28. EMPLOYERS! Where to get help? Issue of MANPOWER

29. Available Resources 1. Government - MLVK, JPSM, Polytechnics & Schools Private Sectors Private Institutions I.e Asian Tourism Institute (ATI), Almacrest, INTI, ABY Training

30. CHOICE? In you hands

31. HAVE A NICE DAY THANK YOU!