Company Profile

Innovation | | | Passion Performance Success

The experience in providing B2B solutions is certified by

over 1,500 private and public sector customers in 25

countries including USA, Germany, UK, Italy, France,

Qatar, United Arab Emirates, Bulgaria, Poland, Greece,

Serbia and Spain.

Regionally, TotalSoft is the shaper and main promoter of

the Project Manager profession, already having trained

more than 5,000 internationally certified professionals. The

company has its own software suite, namely Charisma

Business Suite, including integrated systems that are

widely known at regional and even global level.

In addition to the owned solutions, TotalSoft has

successfully accomplished software development projects

such as utilities billing management, real estate sites

generator, mobile applications, eProcurement portals,

marketing research portals, logistics operations

management and so on.

TotalSoft is also implementing 3rd party solutions from

Oracle such as Primavera Management & Risk

Management tools and Hyperion, as well as from

Microsoft - Microsoft Dynamics and SharePoint.

TotalSoft has strategic partnerships with key technology

providers, holding statuses such as Microsoft Gold

Certified Partner, Oracle Gold Partner and IBM Business

Partner.

The solutions provided by TotalSoft comply with the

highest quality standards, the company being certified

with ISO 9001:2001, ISO 14001, ISO 18001 and ISO

27001.

2006 2007 2008 2009 2010

No. of employees

240240

300300

330330350350

380380

According to the

Ministry of Finance,

TotalSoft was

one of the most profitable

IT companies in Romania

in 2009.

The turnover has increased

steadily in the last 8 years,

exceeding 22 million Euro

in 2010.

2003 2004 2005 2006 2007 20092008 2010

Turnover evolution

(milion Euro)

2,97

5,12

5,93

8,69

12,5

18,2519,6

22,45

About us

TotalSoft is one of the leading software companies in

Romania having an excellent reputation and a

consolidated position on the domestic and

international software markets.

TotalSoft’s headquarter is located in Romania, while

the company’s subsidiaries are in Greece, Bulgaria,

Serbia and Qatar. The company’s strategy in the

medium term includes expanding its international

presence by opening subsidiaries in Western Europe

also. The company has 16 years of experience in IT

software development and a team of 380 specialists

with an excellent background in IT&C.

Market position

Charisma ERP is one of the most powerful regional ERP

systems adopted by multinational companies in Austria, Italy,

Greece, Bulgaria, Poland, Hungary, Czech Republic, Serbia,

Ukraine, Russia, Albania, Senegal and Republic of Moldova.

In Romania, over 400 domestic companies and 60

multinational groups, whose aggregate turnover exceeds 20%

of the country’s GDP, are currently managing their businesses

with Charisma ERP.

One of the world top 10

providers of software solutions

for the leasing industry,

according to KPMG.

The ERP market leader in

Romania, according to Pierre

Audoin Consultants survey in

2010.

Owns the most popular solution

for payroll and personnel

administration in Romania.

Charisma HCM manages the wages for over 10% of the total

workforce in Romania and is succesfuly used in over 400

companies.

TotalSoft has a confortable lead in the payroll outsourcing

segment on the Romanian market with over 25% market

share.

The medical business management solutions developed by

TotalSoft have been adopted in many medical centers in

Eastern Europe and the U.S.

TotalSoft has a strong expertise in the hospitals, laboratories,

clinics and pharmacy chains field, through Charisma Medical

Software being handled over 1.5 million patients for which 2

million medical analysis requests are processed annually.

The first 4 health care companies and 4 of the top 5

pharmaceutical distribution companies in Romania are

currently using Charisma Medical Software.

TotalSoft is a leading provider of

software for the medical field in

Eastern Europe and also the

market leader in Romania.

Has created the largest

application of e-procurement in

Europe.

From 2002 until now, through the www.e-licitatie.ro website

were awarded 1.500.000 auctions, totalling over 7 billion

Euros.

Owns over 90% of project

management solutions market in

Romania.

In Romania, the company has a portfolio of over 600

customers and 16 years of experience in implementing

Primavera and is authorized to provide international consulting

services, training, implementation and technical support for all

Primavera products range.

One of the active software

exporters in Romania.

The company has moved from outsourcing to complex

services and implementation of original and proprietary

solutions in over 20 countries including USA, UK,

Netherlands, Germany, France, Austria or Switzerland.

TotalSoft products

Charisma Business Suiteincludes the following

business solutions:

Charisma

ERP

Charisma ERP is an integrated

information system for companies

resource management, designed to

optimize and streamline internal

business processes in

manufacturing, retail and

distribution, financial and non-

financial services, utilities and public

administration fields.

“Raiffeisen-TotalSoft relationship has already been employed for several years

and is marked by the implementation of the Charisma solution in several

countries in the region. The partnership is evolving; in 2010 we began

implementing the core-leasing system for other four subsidiaries: Russia,

Slovakia, Czech Republic and Hungary. Charisma ERP best suited our business

model with different levels of development for each branch in hand (with activity

on more or less mature markets and different addressing approaches based on

leasing types offered and target market), responded to our business needs and

enabled us to achieve our objectives. After more than four years of joint projects

we have always found the necessary resources to overcome challenges and

learn from every experience. We have a very strong partnership that goes into

the right direction.”

Raiffeisen Leasing International

Marc Breit, Operations/IT& Projects Coordinator

Charisma

HCM

Charisma HCM is the most powerful

human resource management

product tailored to the Romanian

legislation, which covers critical

areas of payroll and personnel

administration and strategic areas of

investment in human capital

development.

”Our cooperation with TotalSoft dates back to 2005 when we started the

implementation of Charisma HCM solution with aim to redesign the Payroll

processes and organizational responsibilities in line with PMI norms. In the last

five years we have worked successfully with Total Soft in order to fully adapt

Charisma to our needs. Today, Charisma serves as the single touch point for all

the information that we use on a daily basis within the company to complete

payroll related activities. Charisma is a very flexible and reliable tool, easy to use,

with appropriate segregation of duties in Payroll data entry and proper Payroll

data confidentiality & security level, providing to the Payroll department the

necessary power and agility to meet their business needs.”

Philip Morris d.o.o. Belgrade

Aleksandra Stojkovic, IS Department, PM Serbia

Charisma

Office Automation

Charisma Office Automation is dedicated especially to service providers; it simplifies the projects tracking, streamlines the

resources involved in their execution and maximizes revenues associated with contracts signed.

Charisma

Document Management

The integrated solution provides support for the company's document management.

Charisma

Medical Software

Charisma Medical Software full suite

of integrated software solutions is

designed and developed to optimize

all processes, operational activities

and financial flows specific to

hospitals, clinics, pharmacies and

medical laboratories.

“Medicover and TotalSoft have a long history of cooperation. This began in 1994

when TotalSoft developt an IT solution for Medicover Romania. We invited

TotalSoft to submit a tender in competition with a number of suplies from Central

and Eastern Europe. Colaboration between TotalSoft and Medicover went very

well and in 2003 the new corporate information system was successful

implemented in Poland. “

Medicover Poland

Anthony Cameron, IT Manager

Charisma

Analyzer

Charisma Analyzer is an

analytical processing solution for

performance indicators, which

allows getting detailed reports and

dashboards in a graphically intuitive

manner, based on any performance

indicators required to support

strategic decisions.

advanced „Charisma has offered us a much clearer perspective over the distribution

activity, especially over the delivery of products, but also a much better credit

control in what concerns our distribution partners. Practically, the application has

helped us identify and eliminate weak points in our activity.”

Agroalim Distribution, a Smithfield Foods company.

Bogdan Grama, General Manager

Charisma

Collection

The customer debt collection

solution manages repossession and

legal processes, as well as any

remarketing activity such as

reselling, renting and refinancing.

“The collaboration between Deutsche Leasing and TotalSoft started in 2008 as a

result of a complex process of assessment of the available information solutions,

on both the internal and the external market. The scalability and flexibility of the

Charisma ERP solution to be adapted to the specific requirements of local

markets and also the result of the implementation in Romania (2008) determined

for the same software platform to be adopted also by the subsidiaries from

Bulgaria (2009) and Austria (2010). The complex experience acquired after 3

years of close cooperation, confirmed by 3 implementations successfully

completed, makes us look with confidence the evolution of the partnership

concluded with TotalSoft.”

Deutsche Leasing

Georg Hansjürgens, Area Manager SEECharisma

Cost Control

The solution is designed to optimize

the procurement flows, from budget

structuring, expense requests

management, supplier relationship

management and development, up

to tracking contracts with suppliers

and conclude them under the best

conditions.

The product simplifies and optimizes the procurement processes in UniCredit

Tiriac Bank, from the procurement budget structure, expenditure management

applications, management and development of relations with suppliers,

auctions, suppliers selection up to the contracts deployment follow-up.

Charisma

mBusiness Suite

Includes applications accessible from mobile devices (iPad) such as the business intelligence solution Charisma Analyzer or the

performance indicators reporting solution Charisma Cell Monitor.

Charisma

eBusiness Suite

The solution provides on-line applications such eOrders, eShop, eMarketing, ePayment Approval, eExpense Report and Self

Service (eCare).

Primavera

Primavera is the world leader in

project and portfolio management

solutions, having over 25 years

experience in the international

market. Primavera is currently

implemented in over 76,000

companies in over 80 countries with

about 500,000 users.

In over 16 years of experience on

the Romanian market, TotalSoft has

confirmed its value in project

management by complex

implementations reaching the

performance of being elected for 11

years in a row in President

Primavera Club. In fact, only seven

other companies at worldwide level

have succeeded to enter the very

exclusive circle of President Club

membership.

TotalSoft is an Oracle partner for

Primavera products, the re-

engineering author of 5000 Petrom

probes and the promoter of the

project management concept in

Romania.

Starting with 2010, after signing a

contract with SAUDI ARAMCO

TOTAL Refining and Petrochemical

Company, Saudi Arabia, TotalSoft is

participating in the world’s largest

project at the moment - Jubail

Refinery

”We chose TotalSoft as Primavera solution provider for the construction of the

largest refinery in the Middle East - Jubail Refinery. The partnership with TotalSoft

covered both the necessary number of users in our subsidiaries around the

world, and the needed 24/24 support. Given that our worldwide subsidiaries

operate on different time zones, the technical support provided by TotalSoft was

a prerequisite in choosing the company as our partner.”

Saudi Aramco Total Refining and Petrochemical Company,

Saudi Arabia.

Daniel Florescu, Planning Engineer

Microsoft CRM & SharePoint

Microsoft CRM is a solution designed for evaluating

the effectiveness of sales teams and marketing

investments necessary for the adoption and

development of customer-oriented processes and

practices for customer relationship management.

Microsoft SharePoint is a collaborative software

solution, which helps sharing information with others,

managing documents from start to finish, and

publishing reports to help everyone make better

decisions.

Our products serve customers in the following areas:

Charisma ERP

Charisma HCM

Charisma Analyzer

Charisma Office Automation

Charisma Document Management

Charisma Cost Control

Charisma Collection

Charisma eBusiness Suite

Charisma mBusiness Suite

Charisma Medical Software

Primavera

Microsoft Business Applications

Utilit

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Health

Manufa

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Tele

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Fin

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Dis

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Serv

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TotalSoft services

Infrastructure, maintenance

and technical support

The services offered by our team of specialists cover a

wide range, namely:

nHardware and software maintenance

nHardware infrastructure projection and

implementation

nComplete communication services

nProjection and execution of access control – video

surveillance systems

nInformation security services

“The OCR system implemented by TotalSoft at Damen

Galati Shipyards is a solution for the automatic

recognition of numbers of motor vehicle license plates.

The system addresses the monitoring process of the

2000 vehicles entering and leaving the site, being also

able to take place and clock the drivers. Under good

weather conditions there was recognition of 99%, with

a recognition time of two seconds.”

Damen Galati Shipyards

George Prisecaru, IT Manager

Software

development

Our 16 years of experience have led to the

improvement of software development methodologies,

based on the expertise in project management and the

assimilation of best practices at international level.

Thus, we launched a new concept which is called

Project Management Office.

The methodology based on the principles of Rational

Unified Process and Primavera software management

tools, has increased our capacity and quality of

developing and implementing complex projects. These

capabilities have allowed the accomplishment of major

projects for the Romanian Government and leading

companies both in Romania and abroad.

The numerous nominations and awards obtained at

exhibitions reward the achievements of our software

development department, consisting of over 100

professionals with an excellent academic experience.

Technical skills

Java Developments, .NET, MS SQL, Oracle, DB2,

Websphere, JBoss, BEA WebLogic, SharePoint,

Alfresco, EMC, BI, Data-mining

Project management

consultancy

Project management

trainingWe offer a wide range of project management courses

for specialists from various activity fields. Our courses

give you an easy way to successfully realize your

projects. Instructors are specially selected for their

teaching skills. Their closeness to the practical side

successfully combines with the desire to share their

knowledge and experience, all resulting in performance

training. They initiate a dynamic learning system

through real case studies and team exercises. During

the course, the instructors will teach you how to apply

project management principles and techniques in real

situations, by using the Primavera Project Planner, the

most common and effective project management

system in Romania.

The professional consulting services in project

management that we offer fit perfectly into the overall

category management solutions, providing a fast and

efficient management of all investment projects in

infrastructure, banking, governmental or other nature.

Project management requires a comprehensive global

approach across companies and a detailed

understanding of all aspects that affect the project

deployment. Our specialists are trained in project

management courses in USA, Austria and England,

having an extensive experience in this field. The

professionalism of the team is certified by their

acceptance as members of the most prestigious

international authority in the field, namely the Project

Management Institute.

TotalSoft projects

Due to our previously successes recorded in various

business verticals, a large number of projects are

recommending TotalSoft as a trusted and deeply

experienced information technology provider. Among

them:

nPublic Administration: Ministry of National Defense,

Ministry of Interior, Ministry of Development, Ministry

of Finance, Special Telecommunications Service,

Romanian Chamber of Commerce, National School of

Clerks, Public Works and Housing;

nOil & Gas: ARAMCO, Petrom-OMV, Rompetrol,

Petrotel-LukOIL, Armax Gas, RomGaz, Steaua

Romana, TransGaz;

nTelecom: Nokia, Orange, Alcatel, Romtelecom,

Cosmote;

nShipyards & engineering: Damen Galati Shipyards,

Aker Braila Shipyards, ISPE, Icepronav,

EnergoNuclear, Ludan Engineering, Washington

Group;

nFMGC & Retail: Carrefour, Mega Image, Mic.Ro,

Auchan, Massimo Dutti, Germanos, Plus Discount,

Gima, Miniblu, Optiblu, Proton Technologies,

Mladinska, Genco, Arsis Trading ;

nFinancial: BMW, General Electric, Raiffeisen Leasing

International, Deutsche Leasing, Volvo Leasing, BRD

Societe Generale;

nDistribution: Henkel, DawBenta, Dohler, L’Oreal,

British American Tobacco, Berlin Chemie, Strauss;

nMedical: Medicover, Oncology Hospital, Euroclinic

Hospital, GlaxoSmithKline, A&D Pharma, Sensiblu,

Fildas, Hermes, LaborMed, Biofarm, Centrofarm,

Isitek, Medissimo;

nConstructions: Bog’Art, Impact, Baumeister, ICCO

Group, Bechtel, Sedesa, HILL International Overseas,

Daw Benta, Diekat Construct, Ozer, Lena Eurometal

Construct, Fergus Construct;

nServices: JW Bucharest Marriott Grand Hotel, Hotel

Radisson Blu Hotel, Athene Palace Hilton, Accenture,

Bosh Communication Center, Erricsson;

nManufacturing: Petrotel LukOil, Tnuva, Cadbury,

Dacia-Renault, Philip Morris, Campofrio, Arctic.

© T

ota

lSoft 2

01

1

TotalSoft Headquarters

Global City Business Park

10 Bucharest - Nord Street thBuilding O2, 8 Floor,

077190, Bucharest-Ilfov, Romania

P: +4021 335 17 09

F: +4021 335 17 12

E: office@totalsoft.ro

W: www.totalsoft.ro

W: www.charisma.ro

TotalSoft Bulgaria

11 Maria Louisa Blvd,

Sofia, Bulgaria

P: +359 2 9239 564

F: +359 2 9239 560

E: marketing@totalsoft.bg

W: www.totalsoft.bg

W: www.charisma.bg

TotalSoft Greece64 Vas. Sofias, 115 28Athens, GreeceP: +30 210 72 00 084F: +30 210 7253 511E: info@totalsoft-hellas.comW: www.totalsoft-hellas.comW: www.charisma.com.gr

TotalSoft Qatar

Commercial Bank Plaza,

West Bay, Level 15

P.O Box 200348, Doha, Qatar

P: +974 44 52 83 97

F: +40 21 335 1712

E: iconstantinescu@totalsoft.ro

W: www.totalsoft.ro

W: www.charisma.ro