TheFamily: Don't you care?, by Oussama Ammar, Partner at TheFamily
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Transcript of TheFamily: Don't you care?, by Oussama Ammar, Partner at TheFamily
THEFAMILY.CO
SCALETHE CARE
COMPANIESDON’T CARE
PEOPLECARE
SPECIALCARING MAKES YOU
CAREOR DIE
BE KINDUSER IS KING
BE AUTHENTICPERSONAL, SINCERE, HONEST
BE AVAILABLEREADY, FAST, ANYTIME
BE COMMITEDWHATEVER IT TAKES TO FIX IT
BE GENEROUSMAKE GIFTS A HABIT
WHAT DOESIT MEAN?
ACQUISITION
RESPECTTREAT PEOPLE WITH
REAL PERSONEMAILS SHOULD BE SENT BY A
EVERYONEREPLY TO
YOURSELFUNSUBSCRIBE PEOPLE
TROLLSINTERNET
19
EXAMPLE6000+ PEOPLE3 UNSUBSCRIBES200+ REPLIES
HONESTDON’T FORGET TO BE
CUSTOMERS
DO IT FASTALWAYS REPLY AND
EMAILIS YOUR FRIEND
SUPPORTIS EVERYONE’S JOB
SOMEONE ELSENEVER REFER TO
YOURSELFFIX THE PROBLEM
TOOLSINTERCOM, SLACK, FRONT
NUMBERGIVE THEM YOUR OWN
CONSTANTLYCHECK TWITTER & FACEBOOK
1 PROBLEM2 SOLUTIONSCAPTAIN TRAIN IS MUCH MORE HUMAN AND EFFICIENTTHAN THE GIANT SCNF
EVENTS
PINTERESTSTARTED WITH OFFLINE MEETUPS
THEFAMILYMEETUPS ARE KEY FOR US
DISCOVERWHO YOUR USERS ARE
ADAPTTO YOUR CROWD
CONNECTHELP THEM
FEEDBACKGET THE REAL
CHANCEDON’T LEAVE ANYTHING TO
BE PRESENTLISTEN, RESPOND, FOLLOW UP
BE COOLNICE FOOD, GOODIES!
TEAM
EXECUTIONTO EARN RESPECT
RESULTSARE ALL THAT MATTERS
LOVE YOUR USERS
FAILURE ACCEPT IT AND MOVE ON
CULTUREMAKE IT YOURS
SOCIAL VS TIMIDE ?SMART VS FOCUS ?
PASSIONE VS SERIEUX ?HUMBLE VS CURIEUX ?
COURAGUEUX VS GENTIL?
SOCIAL VS TIMIDE ?SMART VS FOCUS ?
PASSIONE VS SERIEUX ?HUMBLE VS CURIEUX ?
COURAGUEUX VS GENTIL?
JUST CARE