Identity in the Retail Industry: The Paradigm Shift in Retail Management (58)
The Shift in Retail - Retailday
description
Transcript of The Shift in Retail - Retailday
![Page 1: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/1.jpg)
The Shift in Retail
![Page 2: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/2.jpg)
You can find me on Twitter: @netlash
![Page 3: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/3.jpg)
TheShift in Retail ?
![Page 4: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/4.jpg)
E-commerce in Belgium is still small...
Photo Credit: Dawn Huczek via Compfight cc
![Page 5: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/5.jpg)
Source: creamoda.be
3%the share of total Retail sales in Belgium
![Page 6: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/6.jpg)
Growth of online shoppers and online sales is limited.
Photo Credit: c_ambler via Compfight cc
Growth
International : +8%
Belgium : +6%Bron: CCB 2010 en 2012
![Page 7: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/7.jpg)
Sales in Belgium
17%
2010 2012
6%
16%
Bron: Consumer Barometer - TNS, IAB and Google.
![Page 8: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/8.jpg)
![Page 9: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/9.jpg)
![Page 10: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/10.jpg)
The shift in retail is real - but not in online sales.
Online research (BE)
2010 : 25%
2012 : 51%
Photo Credit: Rich Anderson via Compfight cc
![Page 11: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/11.jpg)
51%
Online research in Belgium prior to purchase
Online r
esearch
+104%
25%
2010 2012
Source: TNS, IAB and Google » Consumer Barometer » Belgians who bought the product/service, and are part of the online population
![Page 12: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/12.jpg)
We’re running (far) behind in online sales.
We’re running behind in online research - but we’re taking
giant steps forward!
Belgium
België was de grootste groeier wereldwijd op vlak van online onderzoek verrichten, op uitzondering van Israël en Nederland.
![Page 13: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/13.jpg)
Focus on research
Photo Credit: Rich Anderson via Compfight cc
Marketers that base their decisions about marketing spend on online purchase shares, are likely to make the wrong decisions.
Profound changes in consumer behaviour remain largely unseen when focusing on purchase only.
![Page 14: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/14.jpg)
Big shift
For the first time ever the majority of purchasers does online research before purchasing.
![Page 15: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/15.jpg)
Source: TNS, IAB and Google » Consumer Barometer » Belgians who bought the product/service, and are part of the online population
26% 26%25%44% online56% offline
2% online
98% offline
80% offline20% online
Where do Belgians buy?
Offline research only
Off & online research combined
Online research only
Difference between off & online purchase
RESEARCH
PURCHASE
PURCHASE
PURCHASE
![Page 16: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/16.jpg)
Source: TNS, IAB and Google » Consumer Barometer » Belgians who bought the product/service, and are part of the online population
26% 26%25%44% online56% offline
Online research only
Online research only
Difference between off & online purchase
RESEARCH
PURCHASE
![Page 17: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/17.jpg)
![Page 18: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/18.jpg)
“Laten zien!!”
“Ik zal eens googelen om te zien of ik een foto kan vinden”
![Page 19: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/19.jpg)
![Page 20: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/20.jpg)
![Page 21: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/21.jpg)
Horizontal picture and text
Home was a condo on the fifteenth
floor of a filing cabinet for widows
and young professionals. The walls
were solid concrete. A foot of
concrete is important when your
next-door neighbor lets their hearing
aid go and have to watch game-
shows at full volume.
Source: when no source, leave this blank.
![Page 22: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/22.jpg)
1. Shift from online shop to inspiration
![Page 23: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/23.jpg)
Short textThere is no “1 door” anymore
![Page 24: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/24.jpg)
Source: Google Analytics - Random retail klanten - exclusief direct verkeer
50% 40%
but more and more people enter directly on the product level.
1/2 comes in through the front door,
![Page 25: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/25.jpg)
now what?
The only page on your website...
![Page 26: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/26.jpg)
Advise
BookBook
Shoes
InspireConnect
Use
Cros
s-se
ll
Story
made by...designer
Bron: Baekdal » E-commerce in the connected world
![Page 27: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/27.jpg)
‣ move away from pure transaction
‣ use your site to connect and inspire
1. Shift from online shop to inspiration
![Page 28: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/28.jpg)
Online vs offline?Today≈ copy.
![Page 29: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/29.jpg)
Front = Focus on inspirationThe consumer has no idea what he/she wants.
selectio
n
inspirat
ion
![Page 30: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/30.jpg)
Refinement = inspiration = selectionThe consumer has no idea what he/she wants.
inspirat
ie
selectio
n
![Page 31: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/31.jpg)
Selection = inspiration < selectionThe consumer has no idea what he/she wants.
selectio
n
inspirat
ion
![Page 32: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/32.jpg)
Buy = sale + up-sellThe consumer has no idea what he/she wants.
sale
up-sell
![Page 33: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/33.jpg)
Random shopping?
We start from the same funnel, where
visitors enter through the front door, and
are gradually led to the checkout.
...
We assume that the connected consumer has no idea what he or she wants!
![Page 34: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/34.jpg)
Source: Comeos; nieuwsbrief van de belgische handel nr 10 - januari 2013
90%of the customers know what they want before they go into the store.Comeos
![Page 35: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/35.jpg)
Source: PwC US » Multichannel shopping survey
‣ ervaring, kennis en netwerk opdoen
‣ beperkt risico
‣ It was not my intention to do this in front of you.
‣ How did you find me?
‣ So I suppose it's a little late for an apology, huh?
‣ You can beg better than that!
‣ What brings you to Okinawa?
Through social networks
inspirat
ion and
exper
tise
a minority shops social
![Page 36: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/36.jpg)
Social e-commerce
A store on a social channelStimulating sales through sharing
![Page 37: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/37.jpg)
BR
AN
D PRO
DU
CT
![Page 38: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/38.jpg)
2. Shift from paid to earned/owned
![Page 39: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/39.jpg)
VERSUS tekstWebsite
![Page 40: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/40.jpg)
VERSUS
Branded communication Non-branded communication
Website
![Page 41: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/41.jpg)
VERSUS
Branded communication Non-branded communication
PAID MEDIA OWNED & EARNED MEDIA
Website
![Page 42: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/42.jpg)
![Page 43: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/43.jpg)
‣ paid: above, banners, “interruption marketing”
‣ owned: own website, SEO
‣ shared: own facebook page etc.
‣ earned: consumers talking about you!
2. Shift from paid to earned/owned
![Page 44: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/44.jpg)
3. Shift from shop to product
![Page 45: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/45.jpg)
consumer
Select your shop
location
delivery
Choose your productsPay online
Get product
![Page 46: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/46.jpg)
SHOPPRODUCT
![Page 47: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/47.jpg)
Source: Comeos; nieuwsbrief van de belgische handel nr 10 - januari 2013
90%of the customers know what they want before they go into the store.Comeos
![Page 48: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/48.jpg)
SHOPPRODUCT
![Page 49: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/49.jpg)
consumer
Find store
location
Choose productPay online
Get product
Select store
![Page 50: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/50.jpg)
consumer
Find store
location
Choose product
Pay online
Get product
Select store
![Page 51: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/51.jpg)
‣ SEO: product based, not brand based
‣ don’t force customers in your logistic box
3. Shift from shop to product
![Page 52: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/52.jpg)
4. Shift from silos to multichannel
![Page 53: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/53.jpg)
Bron: The Zero Moment Of Truth
Multi-channel consumerpath
![Page 54: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/54.jpg)
Multi-channel consumerpath
YouTube
Social media
Blogs &niche sites
Online shops
![Page 55: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/55.jpg)
No longer a difference between online & offline
![Page 56: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/56.jpg)
A Wijs-example: paths to conversion
![Page 57: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/57.jpg)
AdviseerBookBook
InspireConnect
Gebruik
Expa
ndVertel
Combine, not “silo-plugin”
![Page 58: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/58.jpg)
‣ be where your customers are
‣ buyers market, not sellers market...
4. Shift from silos to multichannel
![Page 59: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/59.jpg)
5. Shift from silos to closed loop
![Page 60: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/60.jpg)
![Page 61: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/61.jpg)
![Page 62: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/62.jpg)
![Page 63: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/63.jpg)
![Page 64: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/64.jpg)
‣ connect your channels
‣ use data, not gut to make decisions
‣ CRM!
5. Shift from silos to closed loop
![Page 65: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/65.jpg)
6. Shift to mobile
![Page 66: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/66.jpg)
If you say social, you say mobile
![Page 67: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/67.jpg)
Source: Baekdal.com
self-fulfilling prophecy
![Page 68: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/68.jpg)
Mobile = Smartphones & Tablets
![Page 69: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/69.jpg)
Mobile ≠ Smartphones & Tablets
Mobile = verb
![Page 70: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/70.jpg)
Mobile ≠ Smartphones & Tablets
Mobile = verb
A combination of freedom of choice, freedom of time and freedom of place.
![Page 71: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/71.jpg)
Mobile ≠ Smartphones & Tablets
Mobile = verb
A combination of freedom of choice, freedom of time and freedom of place.
it is about being able to do all those things, without the need to plan ahead.
![Page 72: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/72.jpg)
Monthly active users (MAUs)
1.15 billion
Mobile MAUs
819 million
Bron: Facebook; June 2013
![Page 73: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/73.jpg)
Mobile?
71.27% of Facebook users use Facebook
ALSO mobile.
![Page 74: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/74.jpg)
I am not Facebook.
![Page 75: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/75.jpg)
Source: Think with Google
Smartphones are being used everywhere...
![Page 76: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/76.jpg)
Bron: Tom-Bowmam; BBC Worldwide » IAB ThinkDigital » Mei 2013
0%
5%
10%
15%
20%
25%
30%
35%
40%
TV Computer Smartphone Tablet
ochtend middag avond
Newsconsumption throughout the day
![Page 77: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/77.jpg)
Facts en figures in Flanders
Smartphone owners 38,5%
Mobile data subscription 35,7%
Tablet owners 27,7%
Bron: Digimeter » Mediatechnologie- & ICT gebruik in Vlaanderen; Wave 5 » Augustus - September 2012
23,5%
14,8%
2%
+64%
+141%
+1285%
20122010 evolution
![Page 78: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/78.jpg)
Bron: Google » Mobile in store
What do we search? Retail
35% 31% 59% 37% 32%
12% 21% 10% 14% 5%
![Page 79: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/79.jpg)
This is what happens in your showroom...
![Page 80: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/80.jpg)
Husband in the showroom
![Page 81: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/81.jpg)
Chair?
Order online?
Delivery?
Wife at home
![Page 82: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/82.jpg)
Even in your showroom, your consumers are doing research...
![Page 83: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/83.jpg)
Camera reads emotion.
![Page 84: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/84.jpg)
5. Data at hand
![Page 85: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/85.jpg)
Doug Straton, Unilever
Mobile is the glue,Between online and offline.
Bron: Nielsen’s Consumer 360 conference
![Page 86: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/86.jpg)
‣ mobile is not a gadget, it’s a way of thinking
‣ you’re LATE!
6. Shift to mobile
![Page 87: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/87.jpg)
1. Shift from online shop to inspiration
2. Shift from paid to owned/earned
3. Shift from shop to product
4. Shift from silos to multichannel
5. Shift from silos to closed loop
6. Shift to mobile
6 shifts YOU should make
![Page 88: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/88.jpg)
Download the complete whitepaper with trends, facts and figures.
FREE
http://wijs.be/nl/downloads/de-shift-in-retail
![Page 89: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/89.jpg)
Are you readytoShift ?
![Page 90: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/90.jpg)
Conversation
![Page 91: The Shift in Retail - Retailday](https://reader035.fdocuments.net/reader035/viewer/2022081403/554907b3b4c90553458b6b4d/html5/thumbnails/91.jpg)
Wijs bvba
Voorhavenlaan 31/3
9000 GENT
09 335 22 80
09 330 09 83
http://wijs.be
BE 0473.071.275