Einstein Platform ServicesEmpowering any developer to build AI-powered apps

Einstein.ai Product ManagersMichael Machado & Zineb Laraki

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This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

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Customers are Generating New Types of Data

Text Images Voice

Deep Learning Makes Sense of Unstructured Data

Input Layer Hidden Layers(Deep Structure)

Output Layer

InputData

Image RecognitionNatural Language Processing

Input 1

Input 1

Input 1

Output 1

Output 2

Deep Learning Makes Sense of Unstructured Data

But Building Predictions is Hard

Team of experts

Modeling & data science

Infrastructure

Business process

Context

Hidden complexity

What businesses want

Intelligence

Hard

Slow

Siloed

Fully hosted

Managed service

Best-in-class tooling

Salesforce Einstein is Democratizing Deep Learning

Hosted Infrastructure

Models trained on CRM data

Embedded in Salesforce workflows

Trusted platform

Built For Salesforce

Peer-reviewed research

Integrated into products

Continuous release cycle

Salesforce Research

Introducing: Einstein Platform ServicesEmpowering any developer to build AI-powered apps

Einstein Language Einstein Vision

Einstein Object Detection Einstein Image ClassificationEinstein IntentEinstein Sentiment

Einstein Image ClassificationBuild smarter apps with image recognition

Embed image recognition into any appVisual search, brand detection, object identification

Build custom modelsTrain Einstein on your brands and products

Integrate with Salesforce workflowsAugment leads, marketing campaigns, service cases

Einstein Object DetectionBuild smarter apps with image recognition

Extract & contextualize objects in imagesIdentify, count, and determine size of object classes

Build custom modelsTrain Einstein on images relevant to your business

Improve field sales, service & operationsRetail execution, inventory management, service ops

Visual Search

Embed Image Recognition into Any App

Visually identify your products to streamline sales and service

processes

Identify inventory, calculate % share of shelf, & audit displays to improve

retail execution

Product Identification Object Detection

Expand the ways your customers can discover your products to

increase sales

Einstein SentimentBuild smarter apps with natural language processing

Leverage pre-trained sentiment models to classify text as positive, negative, or neutral

Seamlessly integrate with your Salesforce workflows to better understand your customers

Einstein IntentBuild smarter apps with natural language processing

Classify the underlying intent in a body of text to understand incoming inquiries

Customize models to identify the intent of inquiries specific to your business

Embed into Salesforce workflows for smarter sales, service, and marketing

Intelligent Notes

Embed Natural Language Processing into Any App

Auto assign cases to the most capable agents by analyzing case

intent

Scale your ability to address insights from customer feedback across

various channels

Case Routing Feedback Classification

Automatically capture action items from meeting and calls to generate

smart notes

Q&A

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