The Impact of Realtime Communication in Traffic - by Ecolane

8/4/2019 The Impact of Realtime Communication in Traffic - by Ecolane

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Ecolane USA, Inc,

4130 Main Street, Elk Horn, Iowa 51531Tel. (712) 764-9101 www.ecolane.com [email protected]

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The Impact of Real-TimeCommunication

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© All rights reserved. Ecolane USA, Inc. 2011. www.ecolane.com1

• Mobile Data Terminals Providing Immediate

Feedback to the Operations Center

• Automated Systems Capable of Responding tothis data

• Real-time information for customers

What Do We Mean By Real-TimeCommunication?




What Areas Are Impacted?

Three Areas Can See Improvements:

Management

CustomerService

Scheduling




Dispatchers & Supervisors Have Access To a Multitude of OperationalPerformance Data As the Events Occur

Better Management and Supervision of Service




Real Time On Time Performance Provides Instant Feedback toDispatchers and Management





Knowing Where Drivers Are (And What They Are Doing!)





Other Benefits Include:

• Reduced amount of required voice communications

• Dispatchers & Supervisors become more effective at spottingmajor issues before they happen

• Provides a wealth of essential and trustworthy statistics to draw

from in order to make long-term operation decisions





• Schedule trips more effectively, by enabling automation.

• Software can monitor information from Mobile Data Terminals with

the same level of attentiveness at all time, and can respond

quickly to changing conditions.

Better Scheduling Through Real-Time




Real-Time Automated Dispatching Can Restructure Schedules on theFly

Better Scheduling Through Real-Time




Key Facts

• Increased productivity by 30%

• On-time performance at 94% (GPSverified); 98% at appointments

• Customer on-board time reduced by10%

• Greater operational control

• Emphasis on customer service

• Similar results in other locations

Rides Per Hour

Original

1.87

2.29

30 monthswithEcolane

1 monthwithEcolane

2.70

Target

2.15

Case Study: Handitran (Arlington, Texas)




Automatic Responses to Real-Time Performance Data AllowsOperations Staff to give highly accurate ETAs, instead of “shouldbe just another few minutes.”

Better Customer Service Through Real-Time Communications




Same-Day and Will-Call scheduling becomes trivial, providing

instant feedback.





Self Service Customer Scheduling – Can add limitations, or forget

them. Real-time calculated ETAs can be provided to the customeronline.





SMS Travel Notifications

• Provide opt-in notifications to passengers

• Help prevent no-shows and gives customers clearer expectations

for vehicle arrival





•Uses both demand-response and deviated route products in a real-time environment.

• Makes use of self-service website for customers, reducing phonetraffic, and enabling members of the community who havedifficulty using the phone to book rides.

• Uses SMS notifications for customers in order to help ensurepassengers are as on-time as the drivers.

• This year’s CTAA winner for Rural System of the Year.

Case Study: Estuary Transit District(Centerbrook, Connecticut)




•Real-Time Is Revolutionary

• We’re Just Getting Started As An Industry

• Size Doesn’t Matter:

• The Next Wave of Passengers is Coming

• Budgets Are Not Getting Any Bigger

• Plan for the Future

Closing Thoughts




Thank you for your time!

Daniel Andrlik

Project Manager

4130 Main StreetElk Horn, IA 51531

[email protected]. (712) 560-1160

fax. (712) 764-6101

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TAKE CONTROL

ACHIEVE GOALS

The Impact of Realtime Communication in Traffic - by Ecolane

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