The Handheld Library
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Transcript of The Handheld Library
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The Handheld Library
Integrating Handheld Technology in Information Services
Super Conference Session 1207Friday, February 3rd
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This is Kurt.
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Kurt is a typical 11 year old boy.
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He likes his Converse.
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Andhisdog
Monty.
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KurtLOVES
toplayhis
guitar!
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In fact, you’re
listeningto him right now!
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Kurt likes to clown.
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And has no idea that he might be at
Mohawk
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In about 5 years!
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BRAINtogo
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• Background – why pilot handhelds?• Investigation – why a Treo?• Treo Discovery & Project Plan
– unexpected bonus of the pilot!– information services– website– mobile reference
• Challenges & Successes• Future?
BRAINtogoBrought to you by the Library @ Mohawk
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• Library @ Mohawk College Strategic Plan– Connecting you with the
right information at the right time.
• Kurt – A Junior Bash at a public,
elementary school in Virgil, Ontario (pop. 2500)
• Net Generation Students and Libraries– Joan K. Lippincott
BRAINtogoBrought to you by the Library @ Mohawk
Why pilot a handheld device?
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“The Treo has features & functionality & flexibilitythat will best compliment the delivery of
existing information services at the Library @ Mohawk.”
Similarities:•Product pricing and connectivity plans
•Features & functionality
It really came down to 2 points:•Palm “connection”
•Service @ retail point
BRAINtogoBrought to you by the Library @ Mohawk
Why not use a Blackberry?
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BRAINtogoBrought to you by the Library @ Mohawk
Phone• phone reference service at all five Library @ Mohawk locations
Email• email reference service: [email protected]
IM• instant messaging reference service: [email protected] & [email protected]
Interactive Chat• virtual reference:
AsktheBRAIN
Browser• Award winning Library website:
TheBRAIN
brain.mohawkcollege.ca
Pilot• mobile reference service at Brantford campus?
Treo Discovery–Existing Services
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BRAINtogoBrought to you by the Library @ Mohawk
• Information Services– IM service
– Email service
– Phone service
• TheBRAIN website– wml website
• Mobile reference pilot– Brantford Campus
Treo Discovery–Targeted Services
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BRAINtogoBrought to you by the Library @ Mohawk
Project Plan
• Information Services• Brantford Pilot• Website• Plan
BRANDING
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BRAINtogoBrought to you by the Library @ Mohawk
Project Plan-Branding
• All existing information services had unique names = confusion
• Develop existing Library @ Mohawk brand, TheBRAIN
• Express the concept of mobility• Intuitive & recognizable to students• Used by all information services
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BRAINtogo
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BRAINtogoBrought to you by the Library @ Mohawk
Information Services
• Phone service– Cell number vs. College number?– 905.516.9072– Monday – Friday – 8:30am – 4:30pm
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BRAINtogoBrought to you by the Library @ Mohawk
Information Services
• Email service– Communication between Treo & College
email server– [email protected]– Monday – Friday– 8:30am – 4:30pm
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BRAINtogoBrought to you by the Library @ Mohawk
Information Services
• IM service– Purchased and installed VeriChat software– [email protected]– [email protected]– Presently monitored by e-Library staff– 7 days a week– Regular e-Library hours
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BRAINtogoBrought to you by the Library @ Mohawk
Web Site
• Existing website not compatible with Treo• Developed wml website• BRAINtogo.mohawkcollege.ca • Needed to review site on other devices
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BRAINtogoBrought to you by the Library @ Mohawk
•Btg @ Brantford Pilot•Challenges•Successes•Future•Questions
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BRAINtogoBrought to you by the Library @ Mohawk
Brantford Pilot
• BRAINtogo@Brantford• When and where• Marketing• Collaboration
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BRAINtogoBrought to you by the Library @ Mohawk
Challenges
• Cost: equipment, staffing and time• Conceptual• Infrastructure• User uptake• Content development
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BRAINtogoBrought to you by the Library @ Mohawk
Successes
• PDA friendly website – leading the college• Targeted service delivery• Positive feedback• Marketing
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BRAINtogoBrought to you by the Library @ Mohawk
Future
• Extend • Convergence• Training and support• Hotsyncing stations• PDA compatibility