The Front Desk | A Monscierge GEM Report · 2015-11-13 · THE FRONT DESK IS TEllINg yOU wHaT...
8
THE FRONT DESK A Monscierge Guest Experience Management Report Monscierge GEM Report
Transcript of The Front Desk | A Monscierge GEM Report · 2015-11-13 · THE FRONT DESK IS TEllINg yOU wHaT...
THE FRONT DESKA Monscierge Guest Experience Management Report
Monscierge GEM Report
travel info
hotel amenities
local dining
TOP 10 QUESTIONS TO THE FRONT DESK and other discoveries from the front line
THE FRONT DESK IS TEllINg yOUwHaT gUESTS aRE aSKINg FOR
and we donrsquot mean more towels
In the hospitality industry a beautifully managed guest experience is the make or break factor between a good hotel and a great one There is no denying that each guestrsquos experience is colored by how well a hotel can respond to their needs in the moment When it comes to figuring out where to go and how to get there ndash on hotel property or off ndash the front desk is control central for guest requestsWe knew if we wanted to find out what questions guests ask the most the front desk is where we would find the answers
TOP 10 FRONT DESK QUESTIONS
TOP 10 FRONT DESK QUESTIONS
1 Hotel Information 264
2 Recommendations 222
3 Directions 179
4 Internet WiFi 96
5 Flight Info Print Boarding Passes 8
6 Food amp Beverage Info 46
7 Rates amp Prices Loyalty Rewards 44
8 Check Out Time 39
9 Meeting amp Event Info 18
10 Weather Forecast 1
TRaVEl amp TECHNOlOgy
RESEaRCH amp FINDINgS FOR SElECT FUll amp lUXURy HOTElS
TOP 3 RECOMMENDaTIONS gUESTS SEEK
1 Casual Dining2 Nightlife3 Split of Adventures and Attractions and Family Fun
1 Casual Dining2 Fine Dining3 Split of Shopping and Family Fun
1 Casual Dining2 Fine Dining3 Hotel Recommended and Adventures amp Attractions
HOTEL INFO WEATHERLOCAL RECOMMENDATIONS FLIGHTSMAPS amp DIRECTIONS POSTCARDS
SElECThotels
SElECT
FUllhotels
FUll
lUXURyhotels
lUXURy
SOCIal MEDIa PREFERENCE
SElECT FUll lUXURy
HOTSPOTS FOR RESTaURaNTS SHOPPINg amp aTTRaCTIONS
MOST FREQUENTly SEaRCHEDon-site amp on-the-go
After hearing what questions the front desk staff are asked the most we wanted to share a snapshot of what specific amenities or local attractions hotel guests search for ndash even when they arenrsquot asking Wersquove researched over 1000 hotels in multiple countries and monitored over 1000000 hours of guest usage data across 97 sites to help develop our series of hotel recommendation apps Here are the results of our analytics
lOCal HOTSPOTS for
restaurants shopping amp attractions
1
3
4
2
5
7
8
9
10
11
6
1 DCDine Kohinoor DhabaAttraction International Spy MuseumShop Crystal City Shops
2 aTlaNTaDine Fogo De ChaoAttraction Georgia AquariumShop Lenox Square
3 NyCDine Georgersquos DineAttraction Statue of LibertyShop Macys
4 ORlaNDODine BenihanaAttraction Walt Disney WorldShop Orlando Premium Outlets
5 OKCDine Mickey Mantlersquos SteakhouseAttraction Bricktown Water TaxisShop Penn Square Mall
6 CHICagODine Billy Goat TavernAttraction Chicago Line CruisesShop Forever 21
7 PHOENIXDine Arcadia Fine WineAttraction Desert Botanical GardensShop Bloomingdales
8 DENVERDine Appaloosa GrillAttraction Denver NuggetsShop Cherry Creek Shop Center
9 laDine 21 OceanfrontAttraction Disney LandShop Dee Lux
10 SaN DIEgODine 333 PacificAttraction LegolandShop Twirl
11 SEaTTlEDine Tulio RistoranteAttraction Klondike Gold Rush Na-tional Historical ParkShop Pioneer Square
IRElaNDrsquoS HOTSPOT PUbCassidyrsquos Pub
UK aTTRaCTIONWestminster Abbey
gUEST EXPERIENCE TRENDS amp INSIgHTS
FOUR aRTIClESyou should be reading
FIVE HOSPITalITyEXPERTS
you should be followingTHE DISCERNING CONSUMERat HotelNewsNowCom
ldquoRElEvaNT SEaRCH aND CONTExTUal DaTa wIll bE THE HOly GRaIl fOR 2012rdquoby Don birchat wwwEyeForTravelcom
THE POwER Of aDvICEat wwwpowerofadvicecom
fROM CHaOS TO COllabORaTION ndash INSIGHT INTOTHE fUTURE Of TRavElby Malek Nejjaiat wwwamadeuscom
laRRy MOGElONSkylarrymogelonskycom
DaNIEl EDwaRD CRaIGwwwdanieledwardcraigcom
aMaDEUS GROUPwwwamadeuscom
EyE fOR TRavElwwwEyeForTravelcom
JOSIaH MaCkENzIEwwwhotelmarketingstrategiescom
1
2
3
4
5
RECOMMENDED REaDINgguest experience trends amp insights
Donrsquot just take our word for it Wersquove gathered our short list of trend-sharing and perception-shaping authors and experts Our must-reads for technology hospitality and the guest experience
ldquoThe consumer is
overwhelmed with choice
so improving the relevance
of data is going to be a key
element going forwardrdquondash Donald birch wwweyefortravelcom
guest expectationsdrive travel technology
FOLLOW OuR INSIGHTS ON HOSPITALITy TRAvEL AND
TECHNOLOGy IN OuR WEEKLy MONSCIERGE BLOG
MONSCIERGECOMBLOG
FEaTURED PROPERTy waSHINgTON DC
FEaTURED PROPERTysmall details + big expectations
Increasingly popular among tourist and business travelers alike Washington Marriottrsquos Wardman Park is one of those properties we keep hearing more about in the industry Routinely housing some of the largest DC conferences around they still find a way to check off all the little boxes that make up a satisfied individual guest experience
Some noteworthy elements include attentive staff members state-of-the-art conference setups and high quality fresh food services despite providing for thousands of attendees at one time The tourist visiting Wardman Park unrelated to a conference has the option to stay on one of the hotelrsquos designated quiet floors Rounding off our list of kudos a kids check-in desk a remarkably efficient staff and consistency in providing for the ever-varied special requests of those ever-individual guests
ldquoThis property hosts some of the largest DC conferences but still finds a way to integrate small details into the individual guest experiencerdquo
waSHINgTON MaRRIOTT waRDMaN PaRKWashington DC
lOOK FOR OUR Q2 REPORT TO COME SOON
UNITED STaTES | infomonsciergecom
EUROPE | europemonsciergecom
aSIa | asiamonsciergecom
wwwMonsciergecom
travel info
hotel amenities
local dining
TOP 10 QUESTIONS TO THE FRONT DESK and other discoveries from the front line
THE FRONT DESK IS TEllINg yOUwHaT gUESTS aRE aSKINg FOR
and we donrsquot mean more towels
In the hospitality industry a beautifully managed guest experience is the make or break factor between a good hotel and a great one There is no denying that each guestrsquos experience is colored by how well a hotel can respond to their needs in the moment When it comes to figuring out where to go and how to get there ndash on hotel property or off ndash the front desk is control central for guest requestsWe knew if we wanted to find out what questions guests ask the most the front desk is where we would find the answers
TOP 10 FRONT DESK QUESTIONS
TOP 10 FRONT DESK QUESTIONS
1 Hotel Information 264
2 Recommendations 222
3 Directions 179
4 Internet WiFi 96
5 Flight Info Print Boarding Passes 8
6 Food amp Beverage Info 46
7 Rates amp Prices Loyalty Rewards 44
8 Check Out Time 39
9 Meeting amp Event Info 18
10 Weather Forecast 1
TRaVEl amp TECHNOlOgy
RESEaRCH amp FINDINgS FOR SElECT FUll amp lUXURy HOTElS
TOP 3 RECOMMENDaTIONS gUESTS SEEK
1 Casual Dining2 Nightlife3 Split of Adventures and Attractions and Family Fun
1 Casual Dining2 Fine Dining3 Split of Shopping and Family Fun
1 Casual Dining2 Fine Dining3 Hotel Recommended and Adventures amp Attractions
HOTEL INFO WEATHERLOCAL RECOMMENDATIONS FLIGHTSMAPS amp DIRECTIONS POSTCARDS
SElECThotels
SElECT
FUllhotels
FUll
lUXURyhotels
lUXURy
SOCIal MEDIa PREFERENCE
SElECT FUll lUXURy
HOTSPOTS FOR RESTaURaNTS SHOPPINg amp aTTRaCTIONS
MOST FREQUENTly SEaRCHEDon-site amp on-the-go
After hearing what questions the front desk staff are asked the most we wanted to share a snapshot of what specific amenities or local attractions hotel guests search for ndash even when they arenrsquot asking Wersquove researched over 1000 hotels in multiple countries and monitored over 1000000 hours of guest usage data across 97 sites to help develop our series of hotel recommendation apps Here are the results of our analytics
lOCal HOTSPOTS for
restaurants shopping amp attractions
1
3
4
2
5
7
8
9
10
11
6
1 DCDine Kohinoor DhabaAttraction International Spy MuseumShop Crystal City Shops
2 aTlaNTaDine Fogo De ChaoAttraction Georgia AquariumShop Lenox Square
3 NyCDine Georgersquos DineAttraction Statue of LibertyShop Macys
4 ORlaNDODine BenihanaAttraction Walt Disney WorldShop Orlando Premium Outlets
5 OKCDine Mickey Mantlersquos SteakhouseAttraction Bricktown Water TaxisShop Penn Square Mall
6 CHICagODine Billy Goat TavernAttraction Chicago Line CruisesShop Forever 21
7 PHOENIXDine Arcadia Fine WineAttraction Desert Botanical GardensShop Bloomingdales
8 DENVERDine Appaloosa GrillAttraction Denver NuggetsShop Cherry Creek Shop Center
9 laDine 21 OceanfrontAttraction Disney LandShop Dee Lux
10 SaN DIEgODine 333 PacificAttraction LegolandShop Twirl
11 SEaTTlEDine Tulio RistoranteAttraction Klondike Gold Rush Na-tional Historical ParkShop Pioneer Square
IRElaNDrsquoS HOTSPOT PUbCassidyrsquos Pub
UK aTTRaCTIONWestminster Abbey
gUEST EXPERIENCE TRENDS amp INSIgHTS
FOUR aRTIClESyou should be reading
FIVE HOSPITalITyEXPERTS
you should be followingTHE DISCERNING CONSUMERat HotelNewsNowCom
ldquoRElEvaNT SEaRCH aND CONTExTUal DaTa wIll bE THE HOly GRaIl fOR 2012rdquoby Don birchat wwwEyeForTravelcom
THE POwER Of aDvICEat wwwpowerofadvicecom
fROM CHaOS TO COllabORaTION ndash INSIGHT INTOTHE fUTURE Of TRavElby Malek Nejjaiat wwwamadeuscom
laRRy MOGElONSkylarrymogelonskycom
DaNIEl EDwaRD CRaIGwwwdanieledwardcraigcom
aMaDEUS GROUPwwwamadeuscom
EyE fOR TRavElwwwEyeForTravelcom
JOSIaH MaCkENzIEwwwhotelmarketingstrategiescom
1
2
3
4
5
RECOMMENDED REaDINgguest experience trends amp insights
Donrsquot just take our word for it Wersquove gathered our short list of trend-sharing and perception-shaping authors and experts Our must-reads for technology hospitality and the guest experience
ldquoThe consumer is
overwhelmed with choice
so improving the relevance
of data is going to be a key
element going forwardrdquondash Donald birch wwweyefortravelcom
guest expectationsdrive travel technology
FOLLOW OuR INSIGHTS ON HOSPITALITy TRAvEL AND
TECHNOLOGy IN OuR WEEKLy MONSCIERGE BLOG
MONSCIERGECOMBLOG
FEaTURED PROPERTy waSHINgTON DC
FEaTURED PROPERTysmall details + big expectations
Increasingly popular among tourist and business travelers alike Washington Marriottrsquos Wardman Park is one of those properties we keep hearing more about in the industry Routinely housing some of the largest DC conferences around they still find a way to check off all the little boxes that make up a satisfied individual guest experience
Some noteworthy elements include attentive staff members state-of-the-art conference setups and high quality fresh food services despite providing for thousands of attendees at one time The tourist visiting Wardman Park unrelated to a conference has the option to stay on one of the hotelrsquos designated quiet floors Rounding off our list of kudos a kids check-in desk a remarkably efficient staff and consistency in providing for the ever-varied special requests of those ever-individual guests
ldquoThis property hosts some of the largest DC conferences but still finds a way to integrate small details into the individual guest experiencerdquo
waSHINgTON MaRRIOTT waRDMaN PaRKWashington DC
lOOK FOR OUR Q2 REPORT TO COME SOON
UNITED STaTES | infomonsciergecom
EUROPE | europemonsciergecom
aSIa | asiamonsciergecom
wwwMonsciergecom
THE FRONT DESK IS TEllINg yOUwHaT gUESTS aRE aSKINg FOR
and we donrsquot mean more towels
In the hospitality industry a beautifully managed guest experience is the make or break factor between a good hotel and a great one There is no denying that each guestrsquos experience is colored by how well a hotel can respond to their needs in the moment When it comes to figuring out where to go and how to get there ndash on hotel property or off ndash the front desk is control central for guest requestsWe knew if we wanted to find out what questions guests ask the most the front desk is where we would find the answers
TOP 10 FRONT DESK QUESTIONS
TOP 10 FRONT DESK QUESTIONS
1 Hotel Information 264
2 Recommendations 222
3 Directions 179
4 Internet WiFi 96
5 Flight Info Print Boarding Passes 8
6 Food amp Beverage Info 46
7 Rates amp Prices Loyalty Rewards 44
8 Check Out Time 39
9 Meeting amp Event Info 18
10 Weather Forecast 1
TRaVEl amp TECHNOlOgy
RESEaRCH amp FINDINgS FOR SElECT FUll amp lUXURy HOTElS
TOP 3 RECOMMENDaTIONS gUESTS SEEK
1 Casual Dining2 Nightlife3 Split of Adventures and Attractions and Family Fun
1 Casual Dining2 Fine Dining3 Split of Shopping and Family Fun
1 Casual Dining2 Fine Dining3 Hotel Recommended and Adventures amp Attractions
HOTEL INFO WEATHERLOCAL RECOMMENDATIONS FLIGHTSMAPS amp DIRECTIONS POSTCARDS
SElECThotels
SElECT
FUllhotels
FUll
lUXURyhotels
lUXURy
SOCIal MEDIa PREFERENCE
SElECT FUll lUXURy
HOTSPOTS FOR RESTaURaNTS SHOPPINg amp aTTRaCTIONS
MOST FREQUENTly SEaRCHEDon-site amp on-the-go
After hearing what questions the front desk staff are asked the most we wanted to share a snapshot of what specific amenities or local attractions hotel guests search for ndash even when they arenrsquot asking Wersquove researched over 1000 hotels in multiple countries and monitored over 1000000 hours of guest usage data across 97 sites to help develop our series of hotel recommendation apps Here are the results of our analytics
lOCal HOTSPOTS for
restaurants shopping amp attractions
1
3
4
2
5
7
8
9
10
11
6
1 DCDine Kohinoor DhabaAttraction International Spy MuseumShop Crystal City Shops
2 aTlaNTaDine Fogo De ChaoAttraction Georgia AquariumShop Lenox Square
3 NyCDine Georgersquos DineAttraction Statue of LibertyShop Macys
4 ORlaNDODine BenihanaAttraction Walt Disney WorldShop Orlando Premium Outlets
5 OKCDine Mickey Mantlersquos SteakhouseAttraction Bricktown Water TaxisShop Penn Square Mall
6 CHICagODine Billy Goat TavernAttraction Chicago Line CruisesShop Forever 21
7 PHOENIXDine Arcadia Fine WineAttraction Desert Botanical GardensShop Bloomingdales
8 DENVERDine Appaloosa GrillAttraction Denver NuggetsShop Cherry Creek Shop Center
9 laDine 21 OceanfrontAttraction Disney LandShop Dee Lux
10 SaN DIEgODine 333 PacificAttraction LegolandShop Twirl
11 SEaTTlEDine Tulio RistoranteAttraction Klondike Gold Rush Na-tional Historical ParkShop Pioneer Square
IRElaNDrsquoS HOTSPOT PUbCassidyrsquos Pub
UK aTTRaCTIONWestminster Abbey
gUEST EXPERIENCE TRENDS amp INSIgHTS
FOUR aRTIClESyou should be reading
FIVE HOSPITalITyEXPERTS
you should be followingTHE DISCERNING CONSUMERat HotelNewsNowCom
ldquoRElEvaNT SEaRCH aND CONTExTUal DaTa wIll bE THE HOly GRaIl fOR 2012rdquoby Don birchat wwwEyeForTravelcom
THE POwER Of aDvICEat wwwpowerofadvicecom
fROM CHaOS TO COllabORaTION ndash INSIGHT INTOTHE fUTURE Of TRavElby Malek Nejjaiat wwwamadeuscom
laRRy MOGElONSkylarrymogelonskycom
DaNIEl EDwaRD CRaIGwwwdanieledwardcraigcom
aMaDEUS GROUPwwwamadeuscom
EyE fOR TRavElwwwEyeForTravelcom
JOSIaH MaCkENzIEwwwhotelmarketingstrategiescom
1
2
3
4
5
RECOMMENDED REaDINgguest experience trends amp insights
Donrsquot just take our word for it Wersquove gathered our short list of trend-sharing and perception-shaping authors and experts Our must-reads for technology hospitality and the guest experience
ldquoThe consumer is
overwhelmed with choice
so improving the relevance
of data is going to be a key
element going forwardrdquondash Donald birch wwweyefortravelcom
guest expectationsdrive travel technology
FOLLOW OuR INSIGHTS ON HOSPITALITy TRAvEL AND
TECHNOLOGy IN OuR WEEKLy MONSCIERGE BLOG
MONSCIERGECOMBLOG
FEaTURED PROPERTy waSHINgTON DC
FEaTURED PROPERTysmall details + big expectations
Increasingly popular among tourist and business travelers alike Washington Marriottrsquos Wardman Park is one of those properties we keep hearing more about in the industry Routinely housing some of the largest DC conferences around they still find a way to check off all the little boxes that make up a satisfied individual guest experience
Some noteworthy elements include attentive staff members state-of-the-art conference setups and high quality fresh food services despite providing for thousands of attendees at one time The tourist visiting Wardman Park unrelated to a conference has the option to stay on one of the hotelrsquos designated quiet floors Rounding off our list of kudos a kids check-in desk a remarkably efficient staff and consistency in providing for the ever-varied special requests of those ever-individual guests
ldquoThis property hosts some of the largest DC conferences but still finds a way to integrate small details into the individual guest experiencerdquo
waSHINgTON MaRRIOTT waRDMaN PaRKWashington DC
lOOK FOR OUR Q2 REPORT TO COME SOON
UNITED STaTES | infomonsciergecom
EUROPE | europemonsciergecom
aSIa | asiamonsciergecom
wwwMonsciergecom
TOP 3 RECOMMENDaTIONS gUESTS SEEK
1 Casual Dining2 Nightlife3 Split of Adventures and Attractions and Family Fun
1 Casual Dining2 Fine Dining3 Split of Shopping and Family Fun
1 Casual Dining2 Fine Dining3 Hotel Recommended and Adventures amp Attractions
HOTEL INFO WEATHERLOCAL RECOMMENDATIONS FLIGHTSMAPS amp DIRECTIONS POSTCARDS
SElECThotels
SElECT
FUllhotels
FUll
lUXURyhotels
lUXURy
SOCIal MEDIa PREFERENCE
SElECT FUll lUXURy
HOTSPOTS FOR RESTaURaNTS SHOPPINg amp aTTRaCTIONS
MOST FREQUENTly SEaRCHEDon-site amp on-the-go
After hearing what questions the front desk staff are asked the most we wanted to share a snapshot of what specific amenities or local attractions hotel guests search for ndash even when they arenrsquot asking Wersquove researched over 1000 hotels in multiple countries and monitored over 1000000 hours of guest usage data across 97 sites to help develop our series of hotel recommendation apps Here are the results of our analytics
lOCal HOTSPOTS for
restaurants shopping amp attractions
1
3
4
2
5
7
8
9
10
11
6
1 DCDine Kohinoor DhabaAttraction International Spy MuseumShop Crystal City Shops
2 aTlaNTaDine Fogo De ChaoAttraction Georgia AquariumShop Lenox Square
3 NyCDine Georgersquos DineAttraction Statue of LibertyShop Macys
4 ORlaNDODine BenihanaAttraction Walt Disney WorldShop Orlando Premium Outlets
5 OKCDine Mickey Mantlersquos SteakhouseAttraction Bricktown Water TaxisShop Penn Square Mall
6 CHICagODine Billy Goat TavernAttraction Chicago Line CruisesShop Forever 21
7 PHOENIXDine Arcadia Fine WineAttraction Desert Botanical GardensShop Bloomingdales
8 DENVERDine Appaloosa GrillAttraction Denver NuggetsShop Cherry Creek Shop Center
9 laDine 21 OceanfrontAttraction Disney LandShop Dee Lux
10 SaN DIEgODine 333 PacificAttraction LegolandShop Twirl
11 SEaTTlEDine Tulio RistoranteAttraction Klondike Gold Rush Na-tional Historical ParkShop Pioneer Square
IRElaNDrsquoS HOTSPOT PUbCassidyrsquos Pub
UK aTTRaCTIONWestminster Abbey
gUEST EXPERIENCE TRENDS amp INSIgHTS
FOUR aRTIClESyou should be reading
FIVE HOSPITalITyEXPERTS
you should be followingTHE DISCERNING CONSUMERat HotelNewsNowCom
ldquoRElEvaNT SEaRCH aND CONTExTUal DaTa wIll bE THE HOly GRaIl fOR 2012rdquoby Don birchat wwwEyeForTravelcom
THE POwER Of aDvICEat wwwpowerofadvicecom
fROM CHaOS TO COllabORaTION ndash INSIGHT INTOTHE fUTURE Of TRavElby Malek Nejjaiat wwwamadeuscom
laRRy MOGElONSkylarrymogelonskycom
DaNIEl EDwaRD CRaIGwwwdanieledwardcraigcom
aMaDEUS GROUPwwwamadeuscom
EyE fOR TRavElwwwEyeForTravelcom
JOSIaH MaCkENzIEwwwhotelmarketingstrategiescom
1
2
3
4
5
RECOMMENDED REaDINgguest experience trends amp insights
Donrsquot just take our word for it Wersquove gathered our short list of trend-sharing and perception-shaping authors and experts Our must-reads for technology hospitality and the guest experience
ldquoThe consumer is
overwhelmed with choice
so improving the relevance
of data is going to be a key
element going forwardrdquondash Donald birch wwweyefortravelcom
guest expectationsdrive travel technology
FOLLOW OuR INSIGHTS ON HOSPITALITy TRAvEL AND
TECHNOLOGy IN OuR WEEKLy MONSCIERGE BLOG
MONSCIERGECOMBLOG
FEaTURED PROPERTy waSHINgTON DC
FEaTURED PROPERTysmall details + big expectations
Increasingly popular among tourist and business travelers alike Washington Marriottrsquos Wardman Park is one of those properties we keep hearing more about in the industry Routinely housing some of the largest DC conferences around they still find a way to check off all the little boxes that make up a satisfied individual guest experience
Some noteworthy elements include attentive staff members state-of-the-art conference setups and high quality fresh food services despite providing for thousands of attendees at one time The tourist visiting Wardman Park unrelated to a conference has the option to stay on one of the hotelrsquos designated quiet floors Rounding off our list of kudos a kids check-in desk a remarkably efficient staff and consistency in providing for the ever-varied special requests of those ever-individual guests
ldquoThis property hosts some of the largest DC conferences but still finds a way to integrate small details into the individual guest experiencerdquo
waSHINgTON MaRRIOTT waRDMaN PaRKWashington DC
lOOK FOR OUR Q2 REPORT TO COME SOON
UNITED STaTES | infomonsciergecom
EUROPE | europemonsciergecom
aSIa | asiamonsciergecom
wwwMonsciergecom
lOCal HOTSPOTS for
restaurants shopping amp attractions
1
3
4
2
5
7
8
9
10
11
6
1 DCDine Kohinoor DhabaAttraction International Spy MuseumShop Crystal City Shops
2 aTlaNTaDine Fogo De ChaoAttraction Georgia AquariumShop Lenox Square
3 NyCDine Georgersquos DineAttraction Statue of LibertyShop Macys
4 ORlaNDODine BenihanaAttraction Walt Disney WorldShop Orlando Premium Outlets
5 OKCDine Mickey Mantlersquos SteakhouseAttraction Bricktown Water TaxisShop Penn Square Mall
6 CHICagODine Billy Goat TavernAttraction Chicago Line CruisesShop Forever 21
7 PHOENIXDine Arcadia Fine WineAttraction Desert Botanical GardensShop Bloomingdales
8 DENVERDine Appaloosa GrillAttraction Denver NuggetsShop Cherry Creek Shop Center
9 laDine 21 OceanfrontAttraction Disney LandShop Dee Lux
10 SaN DIEgODine 333 PacificAttraction LegolandShop Twirl
11 SEaTTlEDine Tulio RistoranteAttraction Klondike Gold Rush Na-tional Historical ParkShop Pioneer Square
IRElaNDrsquoS HOTSPOT PUbCassidyrsquos Pub
UK aTTRaCTIONWestminster Abbey
gUEST EXPERIENCE TRENDS amp INSIgHTS
FOUR aRTIClESyou should be reading
FIVE HOSPITalITyEXPERTS
you should be followingTHE DISCERNING CONSUMERat HotelNewsNowCom
ldquoRElEvaNT SEaRCH aND CONTExTUal DaTa wIll bE THE HOly GRaIl fOR 2012rdquoby Don birchat wwwEyeForTravelcom
THE POwER Of aDvICEat wwwpowerofadvicecom
fROM CHaOS TO COllabORaTION ndash INSIGHT INTOTHE fUTURE Of TRavElby Malek Nejjaiat wwwamadeuscom
laRRy MOGElONSkylarrymogelonskycom
DaNIEl EDwaRD CRaIGwwwdanieledwardcraigcom
aMaDEUS GROUPwwwamadeuscom
EyE fOR TRavElwwwEyeForTravelcom
JOSIaH MaCkENzIEwwwhotelmarketingstrategiescom
1
2
3
4
5
RECOMMENDED REaDINgguest experience trends amp insights
Donrsquot just take our word for it Wersquove gathered our short list of trend-sharing and perception-shaping authors and experts Our must-reads for technology hospitality and the guest experience
ldquoThe consumer is
overwhelmed with choice
so improving the relevance
of data is going to be a key
element going forwardrdquondash Donald birch wwweyefortravelcom
guest expectationsdrive travel technology
FOLLOW OuR INSIGHTS ON HOSPITALITy TRAvEL AND
TECHNOLOGy IN OuR WEEKLy MONSCIERGE BLOG
MONSCIERGECOMBLOG
FEaTURED PROPERTy waSHINgTON DC
FEaTURED PROPERTysmall details + big expectations
Increasingly popular among tourist and business travelers alike Washington Marriottrsquos Wardman Park is one of those properties we keep hearing more about in the industry Routinely housing some of the largest DC conferences around they still find a way to check off all the little boxes that make up a satisfied individual guest experience
Some noteworthy elements include attentive staff members state-of-the-art conference setups and high quality fresh food services despite providing for thousands of attendees at one time The tourist visiting Wardman Park unrelated to a conference has the option to stay on one of the hotelrsquos designated quiet floors Rounding off our list of kudos a kids check-in desk a remarkably efficient staff and consistency in providing for the ever-varied special requests of those ever-individual guests
ldquoThis property hosts some of the largest DC conferences but still finds a way to integrate small details into the individual guest experiencerdquo
waSHINgTON MaRRIOTT waRDMaN PaRKWashington DC
lOOK FOR OUR Q2 REPORT TO COME SOON
UNITED STaTES | infomonsciergecom
EUROPE | europemonsciergecom
aSIa | asiamonsciergecom
wwwMonsciergecom
FOUR aRTIClESyou should be reading
FIVE HOSPITalITyEXPERTS
you should be followingTHE DISCERNING CONSUMERat HotelNewsNowCom
ldquoRElEvaNT SEaRCH aND CONTExTUal DaTa wIll bE THE HOly GRaIl fOR 2012rdquoby Don birchat wwwEyeForTravelcom
THE POwER Of aDvICEat wwwpowerofadvicecom
fROM CHaOS TO COllabORaTION ndash INSIGHT INTOTHE fUTURE Of TRavElby Malek Nejjaiat wwwamadeuscom
laRRy MOGElONSkylarrymogelonskycom
DaNIEl EDwaRD CRaIGwwwdanieledwardcraigcom
aMaDEUS GROUPwwwamadeuscom
EyE fOR TRavElwwwEyeForTravelcom
JOSIaH MaCkENzIEwwwhotelmarketingstrategiescom
1
2
3
4
5
RECOMMENDED REaDINgguest experience trends amp insights
Donrsquot just take our word for it Wersquove gathered our short list of trend-sharing and perception-shaping authors and experts Our must-reads for technology hospitality and the guest experience
ldquoThe consumer is
overwhelmed with choice
so improving the relevance
of data is going to be a key
element going forwardrdquondash Donald birch wwweyefortravelcom
guest expectationsdrive travel technology
FOLLOW OuR INSIGHTS ON HOSPITALITy TRAvEL AND
TECHNOLOGy IN OuR WEEKLy MONSCIERGE BLOG
MONSCIERGECOMBLOG
FEaTURED PROPERTy waSHINgTON DC
FEaTURED PROPERTysmall details + big expectations
Increasingly popular among tourist and business travelers alike Washington Marriottrsquos Wardman Park is one of those properties we keep hearing more about in the industry Routinely housing some of the largest DC conferences around they still find a way to check off all the little boxes that make up a satisfied individual guest experience
Some noteworthy elements include attentive staff members state-of-the-art conference setups and high quality fresh food services despite providing for thousands of attendees at one time The tourist visiting Wardman Park unrelated to a conference has the option to stay on one of the hotelrsquos designated quiet floors Rounding off our list of kudos a kids check-in desk a remarkably efficient staff and consistency in providing for the ever-varied special requests of those ever-individual guests
ldquoThis property hosts some of the largest DC conferences but still finds a way to integrate small details into the individual guest experiencerdquo
waSHINgTON MaRRIOTT waRDMaN PaRKWashington DC
lOOK FOR OUR Q2 REPORT TO COME SOON
UNITED STaTES | infomonsciergecom
EUROPE | europemonsciergecom
aSIa | asiamonsciergecom
wwwMonsciergecom
FEaTURED PROPERTysmall details + big expectations
Increasingly popular among tourist and business travelers alike Washington Marriottrsquos Wardman Park is one of those properties we keep hearing more about in the industry Routinely housing some of the largest DC conferences around they still find a way to check off all the little boxes that make up a satisfied individual guest experience
Some noteworthy elements include attentive staff members state-of-the-art conference setups and high quality fresh food services despite providing for thousands of attendees at one time The tourist visiting Wardman Park unrelated to a conference has the option to stay on one of the hotelrsquos designated quiet floors Rounding off our list of kudos a kids check-in desk a remarkably efficient staff and consistency in providing for the ever-varied special requests of those ever-individual guests
ldquoThis property hosts some of the largest DC conferences but still finds a way to integrate small details into the individual guest experiencerdquo
waSHINgTON MaRRIOTT waRDMaN PaRKWashington DC
lOOK FOR OUR Q2 REPORT TO COME SOON
UNITED STaTES | infomonsciergecom
EUROPE | europemonsciergecom
aSIa | asiamonsciergecom
wwwMonsciergecom
UNITED STaTES | infomonsciergecom
EUROPE | europemonsciergecom
aSIa | asiamonsciergecom
wwwMonsciergecom
