00 at the front desk - hotels
-
Upload
luciana-viter -
Category
Education
-
view
578 -
download
3
description
Transcript of 00 at the front desk - hotels
![Page 1: 00 at the front desk - hotels](https://reader033.fdocuments.net/reader033/viewer/2022061219/54ba365c4a79594d4e8b457a/html5/thumbnails/1.jpg)
At the Front DeskHOTELS
Teacher: Simone Pepe
![Page 2: 00 at the front desk - hotels](https://reader033.fdocuments.net/reader033/viewer/2022061219/54ba365c4a79594d4e8b457a/html5/thumbnails/2.jpg)
At the Front Desk
![Page 3: 00 at the front desk - hotels](https://reader033.fdocuments.net/reader033/viewer/2022061219/54ba365c4a79594d4e8b457a/html5/thumbnails/3.jpg)
What can we ask? What can they ask? Or answer
• RECEPTIONIST:*Good morning!
*Can I help you?
*How many rooms?
*How many people?
*How many kids?
*How many nights?
*How would like to pay?
*We accept the major credit cards
• GUEST:*Please an apartment
*Four people
*Two kids 6 and 8 years
*How can I pay?
*Do you have parking?
*Do you accept credit cards?
![Page 4: 00 at the front desk - hotels](https://reader033.fdocuments.net/reader033/viewer/2022061219/54ba365c4a79594d4e8b457a/html5/thumbnails/4.jpg)
Filling a form at the hotel• Guest personal Information:
Last name:
First name:
Address:
Country:
Telephone number:
E-mail:
Marital status:
Family member travelling with:
![Page 5: 00 at the front desk - hotels](https://reader033.fdocuments.net/reader033/viewer/2022061219/54ba365c4a79594d4e8b457a/html5/thumbnails/5.jpg)
WHAT CAN YOU ASK?
What´s your full name? Last name? First name?Can you spell it?Where are you from?What is your address?What is your telephone number?What is your e-mail?What is your marital status? Single, Married
![Page 6: 00 at the front desk - hotels](https://reader033.fdocuments.net/reader033/viewer/2022061219/54ba365c4a79594d4e8b457a/html5/thumbnails/6.jpg)
Let´s prepare a voucher
• What´s your full name?
• What´s your hotel (name)?
• What´s your room number?
• What time is your flight? What is your flight?
Let´s practice!!!!
![Page 7: 00 at the front desk - hotels](https://reader033.fdocuments.net/reader033/viewer/2022061219/54ba365c4a79594d4e8b457a/html5/thumbnails/7.jpg)
HOTEL SERVICES
![Page 8: 00 at the front desk - hotels](https://reader033.fdocuments.net/reader033/viewer/2022061219/54ba365c4a79594d4e8b457a/html5/thumbnails/8.jpg)
What is there in the hotel?
Is there... a swimming pool?
Is there... kids room?
Is there... a bathroom?
ladies room?
Is there... a snackbar?
![Page 9: 00 at the front desk - hotels](https://reader033.fdocuments.net/reader033/viewer/2022061219/54ba365c4a79594d4e8b457a/html5/thumbnails/9.jpg)
IS THERE...? ARE THERE...?
a kids park? a playground?WI-FI? a game room?laundry?spa?fitness room?a soda machine?
![Page 10: 00 at the front desk - hotels](https://reader033.fdocuments.net/reader033/viewer/2022061219/54ba365c4a79594d4e8b457a/html5/thumbnails/10.jpg)
OFFERING / ASKING
Would you like...some water?
Could you take my luggage?
Could you get me a cab? Taxi?
Can I have an early check in?
Can I have a late check out?
![Page 11: 00 at the front desk - hotels](https://reader033.fdocuments.net/reader033/viewer/2022061219/54ba365c4a79594d4e8b457a/html5/thumbnails/11.jpg)
Tour Services
• Transfer in / out
• Tour to Rio
• Boat tour
• Beach tour
• Arraial do Cabo
• Cabo Frio
• Beaches
How much? How long? How far?
![Page 12: 00 at the front desk - hotels](https://reader033.fdocuments.net/reader033/viewer/2022061219/54ba365c4a79594d4e8b457a/html5/thumbnails/12.jpg)
QUESTIONS
![Page 13: 00 at the front desk - hotels](https://reader033.fdocuments.net/reader033/viewer/2022061219/54ba365c4a79594d4e8b457a/html5/thumbnails/13.jpg)
Have a nice week! See you next class!
See you on WEEK!
Bye, bye!