The ERP industry`s best kept secret abas receives ...€¢ Workplace tailored to individual...

The ERP industry`s best kept secretabas receives excellent ratings at ERP satisfaction surveys

(excerpt from the studies: ERP in practice, i2s, Konradin ERP Study and ERP-Z)

2

Customer Satisfaction

Selecting an ERP system is a critical business decision. Market share, brand awareness or functionality do not on their own guarantee an ideal selection. Market surveys can provide clarity and information from real users when considering a new ERP provider. According to third-party studies, abas users have been among the most satisfied. Important questions to ask include: How satisfied are ERP users with their solution? How do users rate their software vendors? What is important to ERP users? The results confirm that abas is the best decision for a cost-effective, adaptive and high-performance ERP solution. For years, abas users have been among those most satisfied and rate abas Business Suite in ERP studies, such as i2s, Trovarit and Konradin ERP study with top grades.

“We have a high demand for software flexibility because we have to cover very different business areas and processes, and the tasks often change due to the growth of Pankl. Generally, in the motorsports industry we must work with very short time periods from development to supply. This involves a high level of detailed and flexible planning. Also, extremely short lead times must be realized in production. The abas ERP complete solution supports us optimally in this aspect.” Daniel Konrad, ERP Manager, Pankl Racing Systems AG

3

Customer Satisfaction That is important for ERP users!

Expectations users have of their business software and to which degree these expectations are met are decisive factors for customer satisfaction. Use in practice which is realized by an ERP system is also important for user satisfaction.

Examples of user expectations regarding ERP providers and ERP solutions:

• Future-proof and investment secure business software which keeps up to date with the technology status even in 10 years • A long-term release strategy and continual, unlimited development of the software • Representation of standard business processes • Full integration of all functions • Industry sector know-how • Adaptability to company-specific tasks • Workplace tailored to individual requirements • User-friendliness and easy learnability • Reliability of the ERP provider or system vendor • Support during implementation and upgrade • Responding to customer requirements

4

Trovarit study: Comparing ERP software solutions

The importance of ERP in midsize companies facing resource challenges cannot be underestimated. How satisfied are users with their solutions and the benefits their ERP systems provide? To answer these questions, Trovarit, together with their partners, performed their sixth study since 2004 to see exactly how ERP systems are being used. The study brought to light details about which systems companies are actually implementing and exactly how satisfied users are with the daily operation of these systems. The study was based on a survey conducted between the end of March and middle of July, 2012. The survey included 2,518 companies. After a rigorous quality review, a total of 2,159 evaluations were used to determine the final ratings.

Total satisfaction with software partner and system

.

abas

Dynamics AXIN:ERP

oxaionproALPHA

FEPA

SIVAS

GUS OS

GODYO P/4Infor COM

infra:NET

Infor LN

PSIpentaDynamics NAV

SAP ERP

CANIAS

ams.erp

Comarch ERP EnterpriseFOSS

Infor ASAPplus

IFS Applications

Infor Blending

©2012, Trovarit AG, Aachen

Tota

l sat

isfa

ctio

n w

ith

soft

war

e pa

rtne

r (1

.0 –

“po

or”,

5.0

– “

very

goo

d”)

Total satisfaction with system (1.0 – “poor”, 5.0 – “very good”)

3.50 3.70 3.90 4.10 4.30 4.50

4.50

4.30

4.10

3.90

3.70

3.50

Legend: Primary customers

Large companies (500+ employees)

Medium companies (100-499 employees)

Small companies (<100 employees)

n≥10

Satisfaction index 2012/2013 in the peer group industrial SMEs (50-499 employees)

5

Areas for improvement according to the users:Excerpt from the study: "…Additionally, the upgrade compatibility of the ERP installation, deficits in the area of user friendliness, and lack of flexibility of the ERP software were among the main critique points of the users. The cost and effort involved with updates and release changes was more strongly criticized than in 2010…"

Flexibility and upgrade compatibility – abas receives excellent ratings:abas Business Suite was rated the best system for combined satisfaction with flexibility and upgrade compatibility.

ERP in operation: User satisfaction, benefits & perspectives

Percentage of projects

The most pressing problems for ERP operation according to users (multiple answers allowed)

0% 10% 20% 30% 40%

Performance*

Release/Upgrade effort

Ergonomics

Customizability/Flexibility

Data maintenance effort

Support reaction time

Interfaces

Functional support

Operation/Maintenance costs

Extent of support requirements

Data quality

Internal maintenance effort

Insufficient/Changing support personnel

Mobility/Web compatibility

Office integration

Older technologies

Hotline/Contact person competence

Inter-company integration

Strategy/Outlook of the provider

Maintenance concept

SME suitability/practicability

Other

None


2012 (n = 2,151) 2010 (n = 1,841)*2012 asked for the first time

Performance*

Release/Upgrade effort

Ergonomics

Customizability/Flexibility

Data maintenance effort

Support reaction time

Interfaces

Functional support

Operation/Maintenance costs

Extent of support requirements

Data quality

Internal maintenance effort

Insufficient/Changing support personnel

Mobility/Web compatibility

Office integration

Older technologies

Hotline/Contact person competence

Inter-company integration

Strategy/Outlook of the provider

Maintenance concept

SME suitability/practicability

Other

None

Satisfaction with flexibility and upgrade compatibility of the software in the peer group industrial SMEs (50-499 employees)





n≥10

CANIAS

Dynamics NAV

GUS OSInfor Blending

APplus

PSIpentaInfor LN

IFS Applicationsams.erp

Infor COM

GODYO P/4

proALPHA

Comarch ERP Enterprise infra:NET

Infor AS

SAP ERP

oxaion

Dynamics AX


3.10 3.30 3.50 3.70 3.90 4.10 4.30 4.50 4.70 4.90

4.70

4.50

4.30

4.10

3.90

3.70

3.50

3.30

3.10

2.90

2.70

2.50

SIVASFOSS FEPA

abasIN:ERP

Upg

rade

com

pati

bilit

y (1

.0 –

“po

or”,

5.0

– “

very

goo

d”)

Customizability/Flexibility (1.0 – “poor”, 5.0 – “very good”)

6

ERP in practice: User satisfaction 2012/2013 in the automotive industryabas receives top ratings by users in the automotive industry

“We are a company with know-how of a whole century and have clear goals to cover in the future. To achieve those goals, a key point is the implementation of a new ERP system, which is able to optimize the whole workflows in the company. That’s why we choose abas.” Lorenzo Mendieta, President, Alcorta Forging Group

abas

Infor COM

Infor Xpert

PSIpenta

SAP ERP

FOSS

APplus

©2012, Trovarit AG, Aachen Tota

l sat

isfa

ctio

n w

ith

prov

ider

(1.0

– “

poor

”, 5

.0 –

“ve

ry g

ood”

)

Total satisfaction with system (1.0 – “poor”, 5.0 – “very good”)

3.40 3.60 3.80 4.00 4.20 4.40

4.20

4.00

3.80

3.60

3.40

3.20





n≥10, newest information since 2008

Systems in the satisfaction index 2012/2013“Overall satisfaction”

Excerpt “Automotive & automotive supply industry”

Medium

7

ERP in practice: User satisfaction 2012/2013 in the automotive industryabas receives top ratings by users in the automotive industry

ERP in practice: User satisfaction 2012/2013 in the mechanical and plant engineering industry

“We have relied on abas since 1993. The software enables us to remain competitive in a global market and helps us achieve our goal of constant improvement, which ensures long-term success and continued innovation.” Christian Dietl, Managing Director ABEL Pump Technology

abas

4.40

4.30

4.20

4.10

4.00

3.90

3.80

3.70

3.60

3.50

3.40

3.303.30 3.40 3.50 3.60 3.70 3.80 3.90 4.00 4.10 4.20 4.30 4.40

Total satisfaction with system (1.0 - “poor”, 5.0 - “very good”)

Total satisfaction indexExcerpt "Mechanical & plant engineering"

Medium

Tota

l sat

isfa

ctio

n w

ith

prov

ider

(1.0

- “

poor

”, 5

.0 -

“ve

ry g

ood”

)

Legend: Primary customers Large companies (500+ employees)



n≥10, newest information since 2008

abas receives top ratings by users and is the best rated mechanical engineering ERP solution of all sector-independent ERP systems >1000 installations.

8

i2s:Global ERP user satisfaction survey

The first global ERP user satisfaction survey, carried out by i2s consultants from Zurich asked 1,923 users from 17 countries how satisfied they were with their software. The ERP systems which had enough international responses were included in the global survey.

Global ERP user satisfaction survey: 1,923 Interviews from 17 countries

9

abas ranks #1 in user satisfaction!

Global user satisfaction portfolio

abas

Satisfaction with ERP system

x-axis: Satisfaction with the software (The further to the right on the x-axis, the greater the satisfation of the users)y-axis: Satisfaction with the partner (The higher on the axis, the greater the satisfation of the users)

proalpha

Comarch ERP Enterprise

PSIpenta

Microsoft NAV

Lawson M3

Infor LN

Below average Above average

Sati

sfac

tion

wit

h ER

P p

artn

erB

elow

ave

rage

Abo

ve a

vera

ge

IFS

SAP ERP

Microsoft AX

©i2s research 2011

“With abas, we have a paperless office and a direct interface to the master system in Germany.” Mrs. Manali Inamdar, Zoller India

abas Business Suite: top ranked in user satisfaction and recommendations Regarding customer satisfaction, software satisfaction and supporting partner satisfaction, the abas Business Suite is top ranking in the internationally implemented ERP systems. The survey gives information divided up by region: abas gets the most recommendations for their software and the system partner in globally implemented ERP systems.

10

“We have very high requirements regarding flexibility of the software since we have to cover very different business areas and processes and also because requirements change often – due to Pankl‘s growth. Generally, in the car racing industry we must, for example, work with very short periods from development to supply. This means we must plan in detail and flexibly. Extremely short processing periods must also be realized. The abas Business Suite optimally supports us here.” Daniel Konrad, ERP Manager, Pankl Racing Systems

Recommendation:

In connection with user satisfaction it is also interesting to know if the solution used would be recommended to others. The survey also provides answers to this question, according to region.

Software / partner recommendation portfolio

proalpha


PSIpentaMicrosoft NAV

Lawson M3

Infor LN

Less software recommendations Ø

Ø

More software recommendations

Less

ER

P p

artn

er r

ecom

men

datio

nM

ore

ERP

par

tner

rec

omm

enda

tion

IFS SAP ERPMicrosoft AX

©i2s research 2011

abas

X-axis: The further to the right on the axis, the more software recommendationsY-axis: The higher on the axis, the more ERP partner recommendations

11

“We have been using abas since 1991. Through upgrades we remain always up-to-date, in terms of technology and function. The ERP software supports our complex requirements optimally due to its flexibility and adaptability. Without abas we would not be what we are today: world market leader for technical meshes.” Dipl.-Ing. Ingo Kufferath-Kassner, Manager, GKD Gebr. Kufferath AG

Average implementation date and release change:

How old are the implemented software solutions and what is the release status of the users?

Average time of the implementation and the final release change


proalpha

PSIpenta Microsoft NAV

oxaion

Infor AS

Infor Com

Infor LN

Lawson M3

IFS Applications

SagebäurerAPplus

SAP ERP

SQL Business

FEPA

Mesonicalpha+

OpaccOne

Pollex

OrlandoTosca

LobosIN:ERP

ProConcept Informaticon A2

profinance eNVenta ERP

globemanager

BMD Proffix

VertecRS2

JetOrbit

Sage Wincarat

Microsoft AX

Date of the first implementation1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

2011

2010

2009

2008

2007

2006

2005

abas

Last

rel

ease

cha

nge

4 Global Player4 DACH-Anbieter4 CH-Anbieter4 D-Anbieter4 AT-Anbietern=1923©i2s research 2011

X-axis: Date of the first implementationY-axis: Average release status

12

Time and effort for upgrade/release change

Ergonomics

Adaptability/Flexibility

Interfaces

Representation of business processes

15.5%

13.6%

13.5%

11.8%

11.4%

USER SATISFACTION ERP/BUSINESS SOFTWARE GERMANY 2010/2011 © Trovarit AG / Aachen / www.erp-z.de, 2010

Average of all systems

abas

MBS Dynamics AX

oxaion

PSIpenta

proALPHA

Semiramis

InforCOM

APplus

MBS Dynamics NAV

3.81

4.11

3.84

3.72

3.71

3.63

3.60

3.36

3.23

3.07

Releaseability of the ERP system *

© Trovarit AG / Aachen / www.erp-z.de, 2010


abas

MBS Dynamics AX

APplus

oxaion

proALPHA

InforCOM

Semiramis

MBS Dynamics NAV

PSIpenta

3.88

4.35

4.30

4.22

3.94

3.92

3.86

3.85

3.79

3.56

Adaptability of the ERP system*



abas

oxaion

MBS Dynamics AX

Semiramis

proALPHA

PSIpenta

InforCOM

APplus

MBS Dynamics NAV

3.88

4.17

4.06

3.93

3.88

3.84

3.74

3.69

3.58

3.48

Support for upgrades/release change*


Average of all system

abas

oxaion

Semiramis

proALPHA

InforCOM

APplus

MBS Dynamics AX

MBS Dynamics NAV

PSIpenta

3.90

4.08

4.06

3.96

3.89

3.88

3.87

3.74

3.71

3.58

Customizing*


* Excerpt from ERP-Z survey

“The CabTec Group has been implementing and running ERP projects with ABAS Software AG and its partners for over 15 years.This long-term cooperation shows the capacity for innovation of ABAS Software AG and re-confirms our choice of a very good business partner at that time.” Fredy Zwyssig, CFO, CabTec Holding AG

Top 5 ERP requirements

5 = very good, 1 = unsatisfactory




©ERP study 2011

Average

abas

oxaion

Dynamics NAV

Dynamics AX

FOSS

proALPHA

Sage ERP

PSIpenta

2.2

1.9

1.9

2.0

2.0

2.1

2.3

2.3

2.4

User friendliness of the system

Average

Dependability/adherence to commitments by the service partner

Good upgrade support

Good implementation support

Incorporation of requests and suggestions

Good helpdesk quality

High quality of training

Good quality of industry sector-specific consultation

©ERP study 2011

1.9

1.7

1.8

1.8

1.9

1.9

2.0

2.0

Importance of the service criteria of a software partner

13

©ERP study 2011

Average

abas

oxaion

Dynamics NAV

Dynamics AX

FOSS

proALPHA

Sage ERP

PSIpenta

2.2

1.9

1.9

2.0

2.0

2.1

2.3

2.3

2.4


©ERP study 2011

Average

abas

Sage ERP

oxaion

Dynamics AX

Dynamics NAV

PSIpenta

FOSS

proALPHA

2.3

2.0

2.0

2.0

2.1

2.1

2.1

2.3

2.3

Adaptation to company-specific interests

Average








©ERP study 2011

1.9

1.7

1.8

1.8

1.9

1.9

2.0

2.0


Index representation of the rating in relation to the average score of all systems (= 100%) in abas

Learnability of the system


Orientation toward specific needs of the industry sector

Adaptability to company-specific and individual interests

Price/Performance ratio of the solution

Openness of the system to integrating further modules

Benefits through release changes

102

103

102

103

105

101

103

©ERP study 2011

abas receives excellent ratings for all criteria

What factors contribute most to the user satisfaction of the implemented ERP system? As part of the study, users were asked about the importance of each performance criteria in the evaluation of ERP software.

(1- very important, 6 - not important at all)


14

Average








©ERP study 2011

1.9

1.7

1.8

1.8

1.9

1.9

2.0

2.0


User satisfaction of software partner

©ERP study 2011

Average

abas

Dynamics NAV

Sage ERP

Dynamics AX

FOSS

oxaion

proALPHA

PSIpenta

2.2

1.8

1.8

1.8

1.9

2.0

2.0

2.2

2.2

Dependability of the contract partner

©ERP study 2011

Quality of training

Average

abas

Dynamics NAV

Dynamics AX

FOSS

oxaion

proALPHA

PSIpenta

Sage ERP

2.3

1.9

1.9

2.0

2.0

2.1

2.1

2.3

2.3

©ERP study 2011

Upgrade support of contract partner

Average

Sage ERP

abas

Dynamics NAV

FOSS

Dynamics AX

oxaion

proALPHA

PSIpenta

2.1

1.8

1.9

1.9

1.9

2.0

2.1

2.2

2.2

©ERP study 2011

Average

abas

FOSS

oxaion

Sage ERP

Dynamics NAV

Dynamics AX

PSIpenta

proALPHA

2.2

1.8

1.9

1.9

1.9

2.0

2.0

2.2

2.3

Incorporation of requests and suggestions of the selected contract partner

Which ERP services are of high value for the user?Among the most important criteria is the reliability of the software partner


(1 - very satisfied, 6 - very unsatisfied)

15

Average








©ERP study 2011

1.9

1.7

1.8

1.8

1.9

1.9

2.0

2.0


©ERP study 2011

Upgrade support of contract partner

Average

Sage ERP

abas

Dynamics NAV

FOSS

Dynamics AX

oxaion

proALPHA

PSIpenta

2.1

1.8

1.9

1.9

1.9

2.0

2.1

2.2

2.2

A common mind-setMidsize businesses face a different set of challenges than large companies. Constraint on resources, managing multiple business roles, competing technologies, and a need to standout based on superior customer service are high among these requirements. At abas, we understand these drivers because we face the same challenges. Our imple-mentation method and support system are designed to help you achieve real benefits with minimal disruptions. As a midsize company, we recognize the need for efficient innovation in processes, technology and products to help achieve success.

ABAS Software AG is ISO 9001 certified. abas has the coveted certification for development, sales, implementation and customization of international ERP standard software. ISO 9001 is the globally recognized quality management standard intended to increase efficiency and adherence to corporate objectives in order to benefit clients and stakeholders.

abas has shown that quality management is consistent throughout the company and ensures the provision of quality products and services from the core software provider in Germany. Furthermore, the exact description of processes and goals demonstrates a commitment to security and efficiency throughout the company.

ABAS Software AG headquarter in Karlsruhe, Germany

ABAS Software AG is ISO 9001 certified.

By a midsize business for a midsize business

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ABAS Software AG · Südendstraße 42 · 76135 Karlsruhe · Germany · Tel. +49 721 / 9 67 23 - 0 · Fax +49 721 / 9 67 23 -100 · [email protected]

Follow us on: www.abas-software.com

http://twitter.com/abasERP

http://www.facebook.com/abasBusinessSoftware

http://www.linkedin.com/company/abas-software-ag

http://www.youtube.com/user/abasBusinessSoftware

http://www.xing.com/companies/abassoftwareag/updates

http://www.abas-software.com

ABAS Software AG · Südendstraße 42 76135 Karlsruhe · Germany Tel. +49 721 / 9 67 23 - 0 Fax +49 721 / 9 67 23 [email protected]

www.abas-software.com

Follow us on:

ERP access on the go

Mobile solutions with smartphones or tablets have become the standard as mobility plays an even bigger role in our living and working environments. Apps for iPad, iPhone, Android and other devices have become more than just a trend – they can be a decisive competitive edge for companies. Now you can also have mobile access to your company data using abas!

Intuitive operations and automatic user interface (UI) adjustments to fit any display size. When you switch from using abas on a smartphone to using it on a tablet, content will not only be larger, but the structure and layout are also adjusted to take full advan-tage of the display area. For smaller displays, for example, product information is pre-sented in layered blocks, while for larger displays the entire width of the device can be used and more information provided at once. If the data are comprehensive and cannot be displayed in a single view, then a product full text search will be automatically completed.

Mobile SalesThe abas Mobile Sales solution allows you to access your customer and prospect data, as well as manage abas sales and CRM processes. Users can search for customers in their current vicinity, connect to mobile Email clients, and access, edit or create quotes, orders, invoices, tasks and notes in abas.

Mobile ServiceWith Mobile Service, service engineers can access assignment planning through a calendar function. Customer data and service product information, including BOM, service history, service orders, and material planning can be managed. Remote materials management and service reports increase effici-ency in the field.

Mobile PurchaseStrategically managing vendor relations requires a great deal of information. The most recent mobile solution allows employees in purchasing to access and edit vendor data using any smart device. Complete procurement management is also supported.

From purchasing to external sales and service forces, mobile solutions by abas provide non-stop support around the world. Test it yourself !

Mobile solutions Mobile solutions

mobile.abas-software.com

http://mobile.abas-software.com

Mobile Purchase

Mobile Sales External sales force solution

Mobile Service Field service solution for service engineer

Mobile Purchase Application for strategic purchasing

Function overview (excerpt): Function overview (excerpt):

Mobile Sales Mobile Service

Full text search and area search for customers, prospects or their contacts

Critical sales orders

Stock level information and price information for products

Customer overview with revenue and contact information

Graphical evaluations, including for revenue status

Creation and editing of notes and tasks

Service BOM, assignment history and current service activities

Service assignment planning with calendar function

Listed materials management and material requirements creation

Assignment preparation with access to customer data and devices

Assignment times recording and required materials per service reports, including signatures

Vendor overview with revenue and contact information

Critical deliveries, purchase order suggestions and subcontracting suggestions

Purchase order suggestions, subcon-tracting suggestions, blanket order suggestions

Price information and vendor lists for products

Creation and editing of notes and tasks

Full text search and characteri-stics search for vendors

Product lists for vendorsContext aware display

of notes and tasks

Customer, prospect and contact records

Sales processes management (opportunity, quotation, sales order)

Packing slips, invoices and outstanding items

Accounting for customer-specific prices and discounts

Sales order confirmations as PDFs and delivery to customer per Email

Purchasing pro-cesses management (requests, purchase orders)

Context aware display of notes and tasks

Function overview (excerpt):

Try it now: mobile.abas-software.com More information: www.abas-software.com Try it now: mobile.abas-software.com


http://abas-software.com


ABAS Software AG · Südendstraße 42 76135 Karlsruhe · Germany Tel. +49 721 / 9 67 23 - 0 Fax +49 721 / 9 67 23 [email protected]

www.abas-software.com

Follow us on:

ERP access on the go

Mobile solutions with smartphones or tablets have become the standard as mobility plays an even bigger role in our living and working environments. Apps for iPad, iPhone, Android and other devices have become more than just a trend – they can be a decisive competitive edge for companies. Now you can also have mobile access to your company data using abas!

Intuitive operations and automatic user interface (UI) adjustments to fit any display size. When you switch from using abas on a smartphone to using it on a tablet, content will not only be larger, but the structure and layout are also adjusted to take full advan-tage of the display area. For smaller displays, for example, product information is pre-sented in layered blocks, while for larger displays the entire width of the device can be used and more information provided at once. If the data are comprehensive and cannot be displayed in a single view, then a product full text search will be automatically completed.

Mobile SalesThe abas Mobile Sales solution allows you to access your customer and prospect data, as well as manage abas sales and CRM processes. Users can search for customers in their current vicinity, connect to mobile Email clients, and access, edit or create quotes, orders, invoices, tasks and notes in abas.

Mobile ServiceWith Mobile Service, service engineers can access assignment planning through a calendar function. Customer data and service product information, including BOM, service history, service orders, and material planning can be managed. Remote materials management and service reports increase effici-ency in the field.

Mobile PurchaseStrategically managing vendor relations requires a great deal of information. The most recent mobile solution allows employees in purchasing to access and edit vendor data using any smart device. Complete procurement management is also supported.

From purchasing to external sales and service forces, mobile solutions by abas provide non-stop support around the world. Test it yourself !

Mobile solutions Mobile solutions

mobile.abas-software.com


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