The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002

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Transcript of The dti Offerings Part 1: Current Offerings Part 2: Offering Renewal 30 July 2002

  • the dti OfferingsPart 1: Current OfferingsPart 2: Offering Renewal

    30 July 2002

  • Part 1: Current OfferingsNew perspective: The economy grows when our customers grow

    What value do we add, where and how?

    1st Offerings Register produced in 2001

    More than 200 offerings in group complex organisation difficult to see the wood from the trees

  • Offerings and Projects must cause the strategic IntentGrowthEmploymentSMMEsBEECompetitivenessGeographic spreadInvestmentExportsWEeg Prog1KPI - 1KPI - 2KPI - 3eg Prog 2KPI - 1KPI - 2KPI - 3Prog 20etcProg 3etcThe Strategic Goals, .. realised by Programmes,by contributions from Offerings & ProjectsSome considerations for DTI

  • Integrating the current 200 OfferingsDetailed and integrated at www.thedti.gov.za or phone 0861 the dti

    Offering Type (= Policy Instruments)

    Customer Need TypePolicy CertaintyInternational Market AccessRegulatory EnvironmentRegistrations, Authorisations & CertificationInformation, Advice and FacilitationIncentives, Rebates and FinanceChange Programmes (projects)InvestingStarting & OperatingCompeting & GrowingExporting & ImportingProtecting ConsumersWorking with Stakeholders

  • InvestingNeeds:Why invest in SAUnderstand Regulatory environmentUnderstand living and working in SAHow to do businessInvesting made easy

    Offerings:Fine but can improve by integrated offeringseg. Register once for company, tax, labourDFA becoming an agent

  • Starting and OperatingNeeds:Advice on how to start, easy to startAccess to financeAdvice on how to manage, access to trainingAccess to opportunity informationAccess to support

    Offerings:Regulatory environment complexInformation and advice needs to strengthenMany finance schemes, easier access needed- integrating financial offerings

  • Competing and GrowingNeeds:Advice on how to compete and growAccess to financeAdvice on how to manage, access to trainingAccess to opportunity informationAccess to support

    Offerings:Information and advice needs to strengthengive effect to knowledge intensity from IMSSimplified, integrated offeringMany finance schemes, easier access neededFinance to be channeled to strategic focus areas

  • Exporting and ImportingNeeds:Learn to ExportMake starting to export easyInformation about opportunities and competitionAccess to foreign MarketsAccess to support

    Offerings:Information and advice needs to strengthenElectronic documentation for exportingRebates have worked well for the Motor- and Clothing &Textile IndustriesExplore impact of tarrifsDFA becoming an agentConnect electronically to big buying networks (B2B)

  • Protecting ConsumersNeeds:Understand their rightsKnow how to take action against offenders

    Offerings:Strengthen info and adviceStronger protectionImprove access

  • Working with Stakeholders Needs:To know what and how the dti is doingTo know how to engage with the dti

    Offerings:Improving access to informationImproving channels for easier accessImprove integration across economic cluster (17)Improve cooperation with ProvincesImprove collaboration with all stakeholders

  • Part 2:Offering Renewal ProjectHigher Impact and Simplification

    Strategic Alignment

    Easier Access to Offerings

  • Higher Impact and Simplification

    Integrate into solutions

    Repackage to simplify

    Reduce low impact offerings

    Introduce more focused, higher impact offerings

  • Strategic AlignmentCan we say with certainty

    that our current Offerings and Projects

    is the most effective solution to

    support the Micro Economic Reform Strategy?

  • VISION 2014By 2014, following the successful implementation of the microeconomic reform strategy and complemented by continued macroeconomic stability and a process of sustainable social development, South Africa will have a restructured and adaptive economy characterized by growth, employment and equity, built on the full potential of all persons, communities and geographic areas.The requirements to realize this vision include the following:A geographic spread of social and productive investment.An integrated manufacturing economy capable of high degrees of value added.An extensive ICT and logistics system capable of speed and flexibility.A high degree of knowledge and technology capacity.Greater diversity of enterprise type and size.Skilled, informed and adaptable citizens.An efficient, strong and responsive state structure.

  • Strategy Integration Framework supports Vision 2014A geographic spreadof social and productive investment.An integrated manufacturing economy capable of high degreesof value added.An extensive ICT and logistics system capable of speed and flexibility.A high degree of knowledge and technology capacity.Greater diversity of enterprise type and size.Skilled, informed and adaptable citizens.An efficient, strongand responsive state structure. growth, employment and equity

  • Regulatory Environment f(promotes competitive, fair and efficient markets)

    Strategy Integration FrameworkA geographic spreadof social and productive investment.An integrated manufacturing economy capable of high degreesof value added.An extensive ICT and logistics system capable of speed and flexibility.A high degree of knowledge and technology capacity.Greater diversity of enterprise type and size.Skilled, informed and adaptable citizens.An efficient, strongand responsive state structure. growth, employment and equity

  • Regulatory Environment f(promotes competitive, fair and efficient markets)

    Strategy Integration Framework

  • Strategy Integration Framework

  • Offering Renewal ProcessTake stock of current offerings

    Report on offering throughput monthly

    Evaluate offeringsCustomers, Audit Impact, Analyse fit with strategy

    Identify priorities: add, delete, modify

    Initiate projects to change

    Measure impact annually

    It is a 18 - 24 month project

  • How to Participate in Offering renewal Market research on offerings per customer type focus groups

    Welcome to participate in the focus groups - up to 20% of participants, not to skew the samples

  • Access to OfferingsThe current offerings of the dti are not easy enough to access.

    Customers are not adequately informed Application processes are complex and take to long Offerings are often only available from one location in the country

  • Easier AccessEstablish Customer Care Centre

    Establish Website

    Establish face-to-face / agent network Review distribution strategy of offerings to move delivery closer to customer

    Review internal business processes to speed up responsiveness and delivery

  • Call centre By June 2002,99.3% of over 1000 daily phone calls were being answered in a helpful manner, with an average waiting time of only 8 seconds

  • ThenewWebSite

  • The challenge of Face to Face Access It cost about R3 mil. p.a for a competently staffed business centre.

    We need about a hundred centres (R 300 mil), with agents that cover remote areas.

    There are many existing service providers, thathave to date not proven world class ability.

    There are many stakeholders with diverse views.

  • Contact usMuch hard work is behind us, more will need to be done

    Work with us to build a better life for all

    Offering or Programme related issues:

    The new website at www.thedti.gov.za

    the call centre: 0861 the dti / 0861 84 33 84

  • Programmes are run within business units in divisionsProgrammes are dependent on support from the dti operationsProgrammes report to the COOProgrammes accountability stays with the Business unit within the DivisionCOO must have the helicopter view of all the programmes to ensure effective deliveryCOO must resolve issues stretching across programmesThe each programme must have sponsor. Sponsor controls the budget and the Programme manager is accountable to the sponsor for delivery. COO is accountable for the co-ordinated delivery of all programmes to achieve the set strategic goalsGovernance

    ReportingOperational reporting (internal to programme)External