The 3 Ps in Enterprise Terminology Management: … · TQM Internal and external corporate...

Silvia Cerrella Bauer

International Terminology Summer School Vienna 2012

The 3 Ps in Enterprise Terminology

Management

Project Product and Process

Part 1

Enterprise Terminology Management (ETM)

copy cbmultilingual The 3 Ps in Enterprise Terminology Management TSS Vienna 2012

Definition and maintenance of

term entries

Reviewapproval of content

Preparation of output products

Terminology Management

Systematic

Prescriptive

Acc to standards

Multilingual

Multipurpose vision

Continuous

improvement

TQM

Professional

Internal and

external corporate

communications

Internal and

external

business target

groups

Business processes

Enterprise

Goals of the presentation


bull You are acquainted with the main principles and issues of project management

bull You can apply these principles when tackling terminology management projects

bull You know the aspects relevant to ETM project planning and implementation

bull You can define the scope of your ETM product

bull You are aware of instruments and arguments to present a winning business case and get management commitment

bull You know how to turn your ETM project into an ETM process

3 Ps in ETM terms and definitions 12


Terminology

Product

Process Project



T P

Project

T

P

Product

T P

Process

Recurring series of activities and measures carried

out in a pre-determined sequence and producing

measurable results

One-off undertaking with a single definable end

result or (defined objectives resources

processes time frame and budget)

Project deliverables that make up or contribute to

delivering the objectives of the

Basics on project management 14


a piece of work from inception to completion to safely achieve objectives

bull on

bull within limits

bull to the specified standards of

V



bull Range of successfailure criteria

bull Finite lifespan

bull Series of multiple and potentially conflicting objectives

bull Relatively complex

bull Staffed by a multidisciplinary team

bull Characterised by conditions of change (and risk)

bull Secondary to the main objectives of the organisation



Organisational structure bull Internal project manager

(matrix structure)

bull External project manager (project organisation)

Team issues bull Size

bull Sentience

bull Heterogeneity

bull Cohesiveness

bull Stress and conflict potential

bull Team building and motivation

Authority powerstatus bull Seniority

bull Project sponsor

bull Position in the hierarchy

bull Professional records (ext)

Communication bull Level (organisationteam)

bull Informalformal

bull Internalexternal



Initiation and

feasibility Design Execution Completion

Operations

(replanning)

and control

Planning Implementation

ETM as a project

ETM as a product

ETM as a process

Content overview


ndash Drawing up a project plan

ndash Project plan stakeholders model business case

ndash Project plan dimensions analytical strategic operational

radic

Content overview





radic

ETM project phases planning


Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

ETM project plan


get buy-in implement strategic

dimension operational

dimension

Clarity

Consensus

Motivation

Business

case

project plan and product concept

te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase

ETM project plan people




dimension

Clarity

Consensus

Motivation

Business

case

te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase


ETM project plan stakeholders 15


directly affected by

terminology

who have an

influence on or

an interest in

terminology

directlyindirectly

involved in terminology

work

Persons

groups

organisations

Actions targets

policy of the

business

Other tools and

processes



Technical

departments

Procurement

Sales

Distribution Marketing

Product

management

Authoring

Software

development

Training

Clients

Staff

Legal dept

Administration

Language services

Target groups

Support

Suppliers

Business Partners

Sponsors



At the beginning of the

process involve

everyone (or at least as

many as possible)

Form a

representative

team (dont forget

foreign branches)

bull Explain the product and process Terminology and the

goals of the project



bull Identify the quantitative and qualitative benefits of

terminology management for each of the stakeholders

bull Emphasise the importance of their contribution and what

they stand to gain

bull Recognise their contribution

bull Share ownership



bull Tools ndash Computer-assisted translation tool ndash Machine-translation system ndash Controlled authoring tool ndash Term extraction tool ndash Search engine ndash Spell checker ndash Terminology lookup website

bull Processes (other than authoring and translation) ndash Indexing ndash Keyword management ndash Information architecting

acc to

The L

anguage A

uto

mation C

om

pany

2011

ETM project plan benefits for stakeholders 14


bull Ensures correct use of language

bull Assists in quality assurance for documentation purposes

bull Improves the quality of translations

bull Standardises documentation in the source and target languages

bull Exposes ambiguities and inconsistencies

bull Improves content navigation retrievability indexing

bull Ensures appropriate terms are used for new concepts



bull Reduces research effort for finding technical terms

bull Speeds up the translation process

bull Speeds up the process of reviewing (fewer corrections clarifications shorter QA times)

bull Reduces translation costs (re-use of existing text segments using correct terminology)

bull Improves interaction with external TSPs (clear benchmarks for assessing the quality of translations)



bull Standardised presentation (use of language and appearance)

bull Consistent documentation in all languages

bull Clear rule-compliant sustainable technical communication

bull User-friendly documentation for customers

bull Potential for competitive advantage and brand positioning

bull Promotes brand and corporate identity

bull Promotes effective knowledge sharing and transfer



bull Shortens the time window for product releases

bull Reduces familiarisation period for new employees

bull Enhances productivity of employees (short research time for finding technical terms)

bull Clearer information increases customer satisfaction

bull Reduced support calls and customer complaints

bull Improves legal certainty (eg relating to product liability)

bull Eliminate the risk of breaches of copyright

ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase

ETM project plan model


Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2

Mandate (specific add-on)

Measures Material resources

Personnel resources Budget

Control

measures

Schedule

Product

quality

Process

quality

ETM project plan model analysis 15


How will the terminology look (basic terms knowledge base)

Which approach is preferred (harmonisation standardisation description)

Which languages and organisational units are affected

Are all languages given equal priority

What already exists (terminology inventoryformats software infrastructure)

Are there non-negotiable restrictions (budget deadlines existing agreements)

bull Determine the object of the ETM project plan in detail



Symptoms of problems Identifying the problem

Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms

errors in translation

quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)

bull Investigate the need for action that is to lead to the

introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose

Example Description Result

= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability

high risk of mistranslations

Abstandsbolzen

spacer bolt

distance rivet

user error incomprehensible

reduced retrievability

poor imagecust satisfaction

safety legal concerns

(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability


increased translation cost


So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats

bull Present arguments for (or against) ETM using the SWOT

analysis inside the company



Frequency

Spread ndash different languages

different media different repetitions

Impact on cost time and quality

Damage to reputation

Loss of customer loyalty

Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)

bull Consider the extent to which terminological errors could

spread and how critical the information affected is

ETM project plan model strategy 13


strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority

Supports company mission

Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T

bull Ensure that all the necessary clarifications have been

obtained (see Analysis section)

bull Define unambiguous targets (SMART formula)



bull Link qualitative and quantitative targets

bull Start small (eg modest pilot project) but plan for growth

bull Make it clear that ETM is a permanent commitment

bull Define sub-targets as milestones (shortlong term)

bull Report successes (market the project)

bull Aim to achieve benefits for as many users as possible

ETM project plan model operations 14


Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal

Profiles Roles Tasks

Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition

bull Determine the personnel resources needed

bull Set small amounts of time required for the persons involved

bull Define a limited scope



bull Type (in-house development off the shelfldquo product intermediate

solution)

bull Administration requirements

bull Languagesfunctions supported

bull IT requirements

bull Price

bull Select the terminology tool to suit your processes

bull Observe standards for data exchange



Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work

Consensus Approval Production

start

Life

cycle

Concept

kick-off

bull Define your milestones and deadlines up to production

bull Include a support and maintenance project phase

ETM project ETM process

Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process

ETM product concept data modelquality


BASE

Data model

Structure of entries

Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback

ETM product concept usability 14


Terminological data

Data management

Data output

Data input

Usability attributes

related to bull Data structure specification

bull Subject field coverage

bull Language coverage

bull Coherence rules

bull Authoritative sources

bull Size of the terminology collection

ISO 231852009

Assessing terminological resources

acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11

bull Data validation

bull Completeness

bull Linguistic correctness

bull Redundancy (concept duplication control)

bull Regular data maintenance

bull Regular metadata maintenance



Terminological data

Data management

Data output

Data input


related to

acc to L Corbolante 2011

bull Readability of output data

bull Data category distinction

bull Convenience of implementation

bull Access to data (query functions)

bull Customised data selection



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11

bull User-friendly format


bull Compatibility with other data structures

ETM product concept main principles


designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy

bull Model your data in accordance with the principles of

terminology management

ETM product concept choice of data


acct

o K

-D

S

ch

mitz

bull Treat your terminology data according to the motto as

much is necessary as little as possible yet do heed

minimum requirements

ETM product concept term entry


Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)

source source source

preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter

ETM product concept quality criteria


reputable

sources

technical

reviews

frequency of internal

guidelines

use

bull Define quality criteria for the contents of terminology entries

bull Keep the end users and the company mission in mind

Content overview





radic

ETM project plan facts




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase

ETM project phases milestones


Initiation

and

feasibility

Design Execution Completion

Operations

(replanning)

and control


ETM project concept

ETM product concept

business case for ETM

commitment from management

ETM

process

Business case for ETM definition


Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a

commercial assessment

of an investment or

realisation of a project

bull Contains assumptions

about the costs of the

project and earnings to

be achieved based on

its outcomes

Business case for ETM securing commitment


Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation

Project plan (min 2 project scenarios)

Product concept

Cost estimate

Costbenefit analysis

Argumentation (benefits)

Benchmarks (savings versus costs)

Success stories (examples and case studies)

Problems without terminology (examples)

Enterprise Terminology Management (ETM)


Definition and maintenance of

term entries

Reviewapproval of content

Preparation of output products

Terminology Management

Systematic

Prescriptive

Acc to standards

Multilingual

Multipurpose vision

Continuous

improvement

TQM

Professional

Internal and

external corporate

communications

Internal and

external

business target

groups

Business processes

Enterprise











Terminology

Product

Process Project



T P

Project

T

P

Product

T P

Process



measurable results









bull on

bull within limits


V













(matrix structure)



bull Sentience

bull Heterogeneity

bull Cohesiveness








bull Informalformal




Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

Content overview





radic

Content overview





radic



Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





dimension

Clarity

Consensus

Motivation

Business

case

te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





terminology

who have an

influence on or

an interest in

terminology

directlyindirectly


work

Persons

groups

organisations

Actions targets

policy of the

business

Other tools and

processes



Technical

departments

Procurement

Sales


Product

management

Authoring

Software

development

Training

Clients

Staff

Legal dept

Administration

Language services

Target groups

Support

Suppliers

Business Partners

Sponsors




process involve


many as possible)

Form a

representative

team (dont forget

foreign branches)








they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate
















Terminology

Product

Process Project



T P

Project

T

P

Product

T P

Process



measurable results









bull on

bull within limits


V













(matrix structure)



bull Sentience

bull Heterogeneity

bull Cohesiveness








bull Informalformal




Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

Content overview





radic

Content overview





radic



Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





dimension

Clarity

Consensus

Motivation

Business

case

te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





terminology

who have an

influence on or

an interest in

terminology

directlyindirectly


work

Persons

groups

organisations

Actions targets

policy of the

business

Other tools and

processes



Technical

departments

Procurement

Sales


Product

management

Authoring

Software

development

Training

Clients

Staff

Legal dept

Administration

Language services

Target groups

Support

Suppliers

Business Partners

Sponsors




process involve


many as possible)

Form a

representative

team (dont forget

foreign branches)








they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate








T P

Project

T

P

Product

T P

Process



measurable results









bull on

bull within limits


V













(matrix structure)



bull Sentience

bull Heterogeneity

bull Cohesiveness








bull Informalformal




Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

Content overview





radic

Content overview





radic



Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





dimension

Clarity

Consensus

Motivation

Business

case

te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





terminology

who have an

influence on or

an interest in

terminology

directlyindirectly


work

Persons

groups

organisations

Actions targets

policy of the

business

Other tools and

processes



Technical

departments

Procurement

Sales


Product

management

Authoring

Software

development

Training

Clients

Staff

Legal dept

Administration

Language services

Target groups

Support

Suppliers

Business Partners

Sponsors




process involve


many as possible)

Form a

representative

team (dont forget

foreign branches)








they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

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So

urc

et

arg

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age

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ambiguous

terminology

inconsistent

terminology

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terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate









bull on

bull within limits


V













(matrix structure)



bull Sentience

bull Heterogeneity

bull Cohesiveness








bull Informalformal




Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

Content overview





radic

Content overview





radic



Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





dimension

Clarity

Consensus

Motivation

Business

case

te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





terminology

who have an

influence on or

an interest in

terminology

directlyindirectly


work

Persons

groups

organisations

Actions targets

policy of the

business

Other tools and

processes



Technical

departments

Procurement

Sales


Product

management

Authoring

Software

development

Training

Clients

Staff

Legal dept

Administration

Language services

Target groups

Support

Suppliers

Business Partners

Sponsors




process involve


many as possible)

Form a

representative

team (dont forget

foreign branches)








they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate


















(matrix structure)



bull Sentience

bull Heterogeneity

bull Cohesiveness








bull Informalformal




Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

Content overview





radic

Content overview





radic



Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





dimension

Clarity

Consensus

Motivation

Business

case

te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





terminology

who have an

influence on or

an interest in

terminology

directlyindirectly


work

Persons

groups

organisations

Actions targets

policy of the

business

Other tools and

processes



Technical

departments

Procurement

Sales


Product

management

Authoring

Software

development

Training

Clients

Staff

Legal dept

Administration

Language services

Target groups

Support

Suppliers

Business Partners

Sponsors




process involve


many as possible)

Form a

representative

team (dont forget

foreign branches)








they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate








Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

Content overview





radic

Content overview





radic



Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

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ess c

ase





dimension

Clarity

Consensus

Motivation

Business

case

te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





terminology

who have an

influence on or

an interest in

terminology

directlyindirectly


work

Persons

groups

organisations

Actions targets

policy of the

business

Other tools and

processes



Technical

departments

Procurement

Sales


Product

management

Authoring

Software

development

Training

Clients

Staff

Legal dept

Administration

Language services

Target groups

Support

Suppliers

Business Partners

Sponsors




process involve


many as possible)

Form a

representative

team (dont forget

foreign branches)








they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate






Content overview





radic

Content overview





radic



Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





dimension

Clarity

Consensus

Motivation

Business

case

te

am

an

d s

take

ho

lde

rs

b

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ess c

ase





terminology

who have an

influence on or

an interest in

terminology

directlyindirectly


work

Persons

groups

organisations

Actions targets

policy of the

business

Other tools and

processes



Technical

departments

Procurement

Sales


Product

management

Authoring

Software

development

Training

Clients

Staff

Legal dept

Administration

Language services

Target groups

Support

Suppliers

Business Partners

Sponsors




process involve


many as possible)

Form a

representative

team (dont forget

foreign branches)








they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

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age

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So

urc

et

arg

et la

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age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate






Content overview





radic



Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





dimension

Clarity

Consensus

Motivation

Business

case

te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





terminology

who have an

influence on or

an interest in

terminology

directlyindirectly


work

Persons

groups

organisations

Actions targets

policy of the

business

Other tools and

processes



Technical

departments

Procurement

Sales


Product

management

Authoring

Software

development

Training

Clients

Staff

Legal dept

Administration

Language services

Target groups

Support

Suppliers

Business Partners

Sponsors




process involve


many as possible)

Form a

representative

team (dont forget

foreign branches)








they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate








Initiation and


Operations

(replanning)

and control


ETM as a project

ETM as a product

ETM as a process

ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





dimension

Clarity

Consensus

Motivation

Business

case

te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





terminology

who have an

influence on or

an interest in

terminology

directlyindirectly


work

Persons

groups

organisations

Actions targets

policy of the

business

Other tools and

processes



Technical

departments

Procurement

Sales


Product

management

Authoring

Software

development

Training

Clients

Staff

Legal dept

Administration

Language services

Target groups

Support

Suppliers

Business Partners

Sponsors




process involve


many as possible)

Form a

representative

team (dont forget

foreign branches)








they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate






ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





dimension

Clarity

Consensus

Motivation

Business

case

te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





terminology

who have an

influence on or

an interest in

terminology

directlyindirectly


work

Persons

groups

organisations

Actions targets

policy of the

business

Other tools and

processes



Technical

departments

Procurement

Sales


Product

management

Authoring

Software

development

Training

Clients

Staff

Legal dept

Administration

Language services

Target groups

Support

Suppliers

Business Partners

Sponsors




process involve


many as possible)

Form a

representative

team (dont forget

foreign branches)








they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate










dimension

Clarity

Consensus

Motivation

Business

case

te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase





terminology

who have an

influence on or

an interest in

terminology

directlyindirectly


work

Persons

groups

organisations

Actions targets

policy of the

business

Other tools and

processes



Technical

departments

Procurement

Sales


Product

management

Authoring

Software

development

Training

Clients

Staff

Legal dept

Administration

Language services

Target groups

Support

Suppliers

Business Partners

Sponsors




process involve


many as possible)

Form a

representative

team (dont forget

foreign branches)








they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate









terminology

who have an

influence on or

an interest in

terminology

directlyindirectly


work

Persons

groups

organisations

Actions targets

policy of the

business

Other tools and

processes



Technical

departments

Procurement

Sales


Product

management

Authoring

Software

development

Training

Clients

Staff

Legal dept

Administration

Language services

Target groups

Support

Suppliers

Business Partners

Sponsors




process involve


many as possible)

Form a

representative

team (dont forget

foreign branches)








they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate








Technical

departments

Procurement

Sales


Product

management

Authoring

Software

development

Training

Clients

Staff

Legal dept

Administration

Language services

Target groups

Support

Suppliers

Business Partners

Sponsors




process involve


many as possible)

Form a

representative

team (dont forget

foreign branches)








they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate









process involve


many as possible)

Form a

representative

team (dont forget

foreign branches)








they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate











they stand to gain







acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate










acc to

The L

anguage A

uto

mation C

om

pany

2011



































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate








































ETM project plan




dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

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age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate








Object

Needs assessment

Objectives

Strategy 1

Target groups

Analysis

Strategy

Implementation

Evaluation

str

ate

gic

opera

tional

Strategy 2




Control

measures

Schedule

Product

quality

Process

quality













Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate


















Surveysinterviews

experts

customers

employees

business partners

service providers

other industry reps

different names

inconsistencies

synonyms


quality usability

recurrent questions

search

changes

revision time

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)


introduction of ETM



filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate








filler cap

radiator cap

fill cap

- bolt NOK

for screw

- pipe NOK

for hose


= term

= concepts

= terms

= concept

wrong

terms(s)

for a concept

misunderstandings

poor usability


Abstandsbolzen

spacer bolt

distance rivet





(acc to K Dunne)

So

urc

e lan

gu

age

misleading

poor usability




So

urc

et

arg

et la

ngu

age

s

ambiguous

terminology

inconsistent

terminology

wrong

terminology

Problem



outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate








outside the company

Strengths

Opportunities

Weaknesses

Threats





Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

am

an

d s

take

ho

lde

rs

b

usin

ess c

ase



Initiation

and

feasibility


Operations

(replanning)

and control


ETM project concept

ETM product concept



ETM

process



Business case

Product concept

Cost ROI

Project sponsor

Project plan

bull Scenario for a


of an investment or






its outcomes



Assumptions

about costs

and benefits

of the project

Reasons for

project

realisation


Product concept

Cost estimate








Frequency






Support calls

tekom

stu

dy 2

010 (

Schm

itz

Str

aub)





strategic

operational

Targets Vision

Product Process

ETM project plan

Form

Content

Inputoutput

Deliverables

Significance

Priority


Workflow

Participants

Engagement

Connectors

Necessity

Benefit

Risks of status quo



specific

measurable

action-oriented

realistic

time-based

S

M

A

R

T














Personnel

resources

bull People

bull Roles

bull Tasks

inology

budget-

relevant

Schedule

and scope

Measures

budget-

relevant

Material

resources

bull Technology

bull Tools



External or

internal


Availability of

in-house

skills or

(partial)

outsourcing

Technical

skills

experience

network of

relationships

motivation

Sponsor

project

manager

programmer

terminologist

subject matter

expert

Working

languages

projects

prioritisation

1-person

team team

terminology

department

Composition







solution)




bull Price





Concept

develop-

ment

Business

case (min 2

scenarios)

Implemen-

tation

planning

Prepara-

tory work


start

Life

cycle

Concept

kick-off




Content overview





radic



Initiation and


Planning

ETM as a project

ETM as a product

Operations

(replanning)

and control

Implementation

ETM as a process



BASE

Data model


Granularity of data

Data categories

Exchangeability

Data integrity

Data quality

Originreliability

ResearchSelection

Consistency

Variants synonyms

Validation

User feedback



Terminological data

Data management

Data output

Data input








ISO 231852009


acc

to

L C

orb

ola

nte

20

11



Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11


bull Completeness







Terminological data

Data management

Data output

Data input


related to









Terminological data

Data management

Data output

Data input


related to

acc

to

L C

orb

ola

nte

20

11






designation

concept

object

ISO 704 ISO 16642

concept

orientation

term

autonomy





acct

o K

-D

S

ch

mitz






Corporate

Language

concept

definition

term (source)

term (target A)

term (target B)


preferred

term

term

inol

ogy

entr

y

other data

categories

subject

matter



reputable

sources

technical

reviews


guidelines

use



Content overview





radic





dimension

Clarity

Consensus

Motivation

Business

case


te

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about costs

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Reasons for

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Assumptions

about costs

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Reasons for

project

realisation


Product concept

Cost estimate






The 3 Ps in Enterprise Terminology Management: … · TQM Internal and external corporate...

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Transcript of The 3 Ps in Enterprise Terminology Management: … · TQM Internal and external corporate...