Strategy and Alignment for New Affiliations · Hartford HealthCare by the Numbers FY 2014 Revenue:...
Transcript of Strategy and Alignment for New Affiliations · Hartford HealthCare by the Numbers FY 2014 Revenue:...
Strategy and Alignmentfor New Affiliations
James BlazarChief Strategy and Transformation Officer
April 15, 2015Using Measurement to Drive Success 1
April 15, 2015Strategy & Alignment for New Affiliations 2
Hartford HealthCare by the NumbersFY 2014
Revenue: $2.5 billionInpatient discharges: 83,873Emergency Department visits: 379,877Psychiatric admissions: 8,706Primary care visits: 361,131Home care admissions: 16,209Senior care: ALF occupancy rate 96.8%Physical therapy treatments: 753,498Medical residents and fellows 776Community benefit: $206 million (FY 2013)
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HHCService Area
• 5 Acute-Care Hospitals• 29 Ambulatory Satellites• 18,107 Employees
Find the Right PartnerNo speed dating
• Move beyondconsiderations ofbalance sheet andgeography
• Think sharedvalues, culturesand fit
• Both potentialpartners shoulddevelop a matrix
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What Makes a Good Partner?HHC’s model in a fee-for-valueenvironment
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Shared VisionShared Vision
Provide ValueProvide Value
AlignedCultureAlignedCulture
Readiness:Value, ClinicalIntegrationand Care
Management
Readiness:Value, ClinicalIntegrationand Care
Management
FinancialProfile
FinancialProfile
Physicians:Quality &Alignment
Physicians:Quality &Alignment
ScaleScale
Capital NeedsCapital Needs
RegulatoryRegulatory
Primary Care:Covered LivesPrimary Care:Covered Lives
CompetitivePosition
CompetitivePosition
Demographics
Demographics
Geography /Location
Geography /Location
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The Perfect ProposalPaint a picture of your future together
• Compelling, sharablevision
• Idea: Fund a strategicplan.
• Partner on innovative pilotprojects (PreventiveMedicine Institute) that cancome about as a result ofthe affiliation
• Show, don’t just tell, valueof affiliation
• Become part of the story
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Go on a Serious DateFind out more — lots more — about each other
•Formal meetings are finefor a start, but also:
- Schedule walk-thoughmeetings with key staff
- Attend as a guest at asuitable (non-proprietary)portion of a board meeting
- And even do some “secretshopping”
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Meet the Future In-LawsWelcome to the family
• Boards• Medical Staff• Leadership• Corporators• Volunteers• Auxiliaries• Philanthropic groups• Natural, legacy and “hidden”leaders• “Be curious, not judgmental.”
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Don’t Stop Thinking (and Talking) About the FutureCommunicate continuously
• Web updates. Example:
- updates, releases, newscoverage.
• Use existing platforms:newsletters, digitalsignage
• Leadership-levelaffiliation updates: townhall meetings, etc.
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Don’t Stop Thinking (and Talking) About the FutureCommunicate continuously
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Have a Great Reception“Welcome to the family”
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First Day of the Rest of Your LifeUnite the teams on day one
• Affiliation / integration workgroup
• Set milestones• Communications/marketing
get a seat at the table• Two-way learning• Find and promote qualified
people from the new affiliate• Instant culture sharing
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Making this Marriage WorkHave clear plans and expectations
• Share(create, ifneeded) anAffiliationPlaybook
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Show the Plan in ActionRepetition: The key to adult learning
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Celebrate SuccessThis is no small task
• Milestones = celebration• Don’t forget your
anniversary!• Create a one-year “report
card”• Don’t neglect social
niceties. Show up forwhat’s important: galas,ribbon-cuttings, donorevents, golf tournaments
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