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Transcript of THE HARTFORD FINANCIAL SERVICES GROUP, INC · THE HARTFORD FINANCIAL SERVICES GROUP, INC Q1 2016 1...
THE HARTFORD FINANCIAL SERVICES
GROUP, INC
Q1 2016
1 Hartford Plaza | Hartford, CT 06155 | (860)-547-5000
www.thehartford.com
ACCOUNT MAP OF THE HARTFORD SERVICES GROUP
© BAO Inc. 2
Table of Contents
Organization Chart ....................................................................................................................... 3
Information Technology and Data Centers ................................................................................ 4
Divisional Charts ........................................................................................................................... 6
News/Links of Note ..................................................................................................................... 12
Financial Information ................................................................................................................. 15
Key Contacts................................................................................................................................ 16
ACCOUNT MAP OF THE HARTFORD SERVICES GROUP
© BAO Inc. 3
Organization Chart
The Hartford Financial Group (HIG), headquartered in Connecticut, is among the largest providers of
property and casualty insurance and group life and disability products to individual and business
customers in the United States of America. Founded in 1985, The Hartford is also a provider of mutual
funds to investors and additionally. At December 31, 2014, total assets and total stockholders’ equity of
The Hartford were $245 billion and $18.7 billion. Hartford Financial employs 17,500 nationwide.
The Hartford Financial Group, Inc.
Commercial Lines
Personal Lines
Property and Casualty
Group Benefits
Mutual Funds
Talcott Resolution
Corporate
Technology and Data Centers
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Information Technology and Data Centers
The IBM PureFlex Systems cloud infrastructure is built into both data centers. The system will allow the insurer to
buy and pay for computing resources through the Internet, which is a better way to manage customer data, policy
information and claims data.
Technology Vendors
SQL Database Microsoft SQL
Virtualization DameWare
VOIP Avaya
Operating System Red Hat
SRM Ariba Procurement Solutions
Data Centers
Hartford, CT
Boulder, CO
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Technology Vendors
Finance and Accounting PeopleSoft Financial Management, Hyperion, Quickbooks,
Inuit
Business Intelligence Verint, Infromatica PowerCenter, WebFOCUS, Cognos,
Microstrategy
Cloud Infrastructure IBM
Web Content Management
Oracle
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Divisional Charts
Commercial Lines
Commercial Lines provides businesses with workers’ compensation, property, automobile, liability,
umbrella, marine and livestock coverages under several different products, primarily throughout the
United States, within its standard commercial lines, which consists of The Hartford’s small commercial
and middle market lines of business. Additionally, a variety of customized insurance products and risk
management services including workers’ compensation, automobile, general liability, professional
liability, bond, and specialty casualty coverages are offered through the segment’s specialty lines.
Principal Products and Solutions
Standard commercial lines seeks to offer products with coverage options and customized pricing based on
the policyholder’s individualized risk characteristics. For small businesses, those businesses whose annual
payroll is under $5 and whose revenue and property values are less than $15 each, property and liability
coverages are bundled as part of a single multi-peril package policy marketed under the Spectrum name.
The small commercial line of business also provides workers' compensation and automobile coverages.
Medium-sized businesses, companies whose payroll, revenue and property values exceed the small
business definition, are served within middle market. The middle market line of business provides
workers’ compensation, property, automobile, liability, umbrella, marine and livestock coverages.
Commercial Lines
Principal Products & Solutions
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Personal Lines
Personal Lines provides automobile, homeowners and personal umbrella coverages to individuals across
the United States, including a special program designed exclusively for members of AARP (“AARP
Program”). The Hartford's auto and homeowners’ products provide coverage options and customized
pricing tailored to a customer's individual risk. The Hartford has individual customer relationships with
AARP Program policyholders and, as a group, these customers represent a significant portion of the total
Personal Lines' business. Business sold to AARP members, either direct or through independent agents,
amounted to earned premiums of $3.0 billion, $2.9 billion and $2.8 billion in 2014, 2013 and 2012,
respectively.
Principal Products and Solutions
During 2014, Personal Lines rolled out its new auto product, Open Road, in 37 states, increasing pricing
flexibility and market responsiveness. In addition, Personal Lines continued to roll out its telematics
device, True-Lane, to more states, and the device is currently available in 40 states to both direct and
independent agent customers. The True-Lane device records the driving data of Personal Lines'
customers, who receive a discount of up to 10% for the initial policy term with the potential for additional
discounts upon renewal.
Personal Lines
Principal Products & Solutions
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Group Benefits
Group Benefits provides group life, accident and disability coverage, group retiree health and voluntary
benefits to individual members of employer groups, associations, affinity groups and financial
institutions. Group Benefits also offers disability underwriting, administration, claims processing and
reinsurance to other insurers and self-funded employer plans. In addition, Group Benefits offers a single-
company leave management solution, The Hartford Productivity Advantage, which integrates work
absence data from the insurer’s short-term and long-term group disability and workers’ compensation
insurance with its leave management administration services.
Principle Products and Services
Group Benefits generally offers term insurance policies, allowing for the adjustment of rates or policy
terms in order to minimize the adverse effect of market trends, declining interest rates, and other factors.
Policies are typically sold with one, two or three-year rate guarantees depending upon the product and
market segment.
Group Benefits
Principal Products & Solutions
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Mutual Funds
Principal Products and Solutions
Mutual Funds provides investment management, administration, distribution and related services to
investors through investment products in both domestic and international markets, and is separated into
two distinct asset categories referred to as Mutual Fund funds and Talcott funds. Mutual Fund funds
includes equity, fixed income, alternative and asset allocation investment products that are actively sold
primarily through retail, bank trust and registered investment advisor channels. Talcott funds represents
those assets held in separate accounts supporting legacy runoff Hartford variable insurance products.
Wellington Management Company, LLP ("Wellington Management") serves as sole sub-advisor for
Mutual Funds.
Mutual Funds
Principal Products & Solutions
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Talcott Resolution
Talcott Resolution is comprised of the runoff of the Company's U.S. annuity and institutional and private-
placement life insurance businesses, and the retained Japan fixed payout annuity liabilities. Talcott
Resolution's mission is to pursue opportunities to reduce the size and risk of the annuity book of business
while honoring the Company's obligations to its annuity contract holders. Talcott Resolution manages
approximately 930 thousand annuity contracts with account value of approximately $77 billion and
private placement life insurance with account value of approximately $40 billion as of December 31,
2014.
Reserves
The Hartford establishes and carries as liabilities reserves for its insurance products to estimate for the
following:
A liability for unpaid losses, including those that have been incurred but not yet reported, as well
as estimates of all expenses associated with processing and settling these claims;
A liability equal to the balance that accrues to the benefit of the life insurance policyholder as of
the consolidated financial statement date, otherwise known as the account value;
A liability for future policy benefits, representing the present value of future benefits to be paid to
or on behalf of policyholders less the present value of future net premiums; fair value reserves for
living benefits embedded derivative guarantees; and death and living benefit reserves which are
computed based on a percentage of revenues less actual claim costs.
Reinsurance
For property and casualty insurance products, reinsurance arrangements are intended to provide greater
diversification of business and limit The Hartford’s maximum net loss arising from large risks or
catastrophes. A major portion of The Hartford’s property and casualty insurance product reinsurance is
effected under general reinsurance contracts known as treaties, or, in some instances, is negotiated on an
individual risk basis, known as facultative reinsurance. The Hartford also has in-force excess of loss
contracts with reinsurers that protect it against a specified part or all of a layer of losses over stipulated
amounts.
Talcott Resolution
Reserves Reinsurance
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Corporate
Investments (HIMCO)
The majority of the Company’s investment portfolios are managed by Hartford Investment Management
Company (“HIMCO”). HIMCO manages the portfolios to maximize economic value, and generate the
income necessary to support the Company’s various product obligations, within internally established
objectives, guidelines and risk tolerances. The portfolio objectives and guidelines are developed based
upon the asset/liability profile, including duration, convexity and other characteristics within specified
risk tolerances. The risk tolerances considered include, for example, asset sector, credit issuer allocation
limits, maximum portfolio limits for below investment grade holdings and foreign currency exposure
limits. The Company attempts to minimize adverse impacts to the portfolio and the Company’s results of
operations from changes in economic conditions through asset diversification, asset allocation limits,
asset/liability duration matching and through the use of derivatives.
Enterprise Risk Management (ERM)
The Company has an enterprise risk management function (“ERM”) that is charged with providing
analysis of the Company's risks on an individual and aggregated basis and with ensuring that the
Company's risks remain within its risk appetite and tolerances. ERM plays an integral role at The
Hartford by fostering a strong risk management culture and discipline. The mission of ERM is to support
the Company in achieving its strategic priorities by:
Providing a comprehensive view of the risks facing the Company, including risk concentrations
and correlations.
Helping management define the Company's overall capacity and appetite for risk by evaluating
the risk/return profile of the business relative to the company's strategic intent and financial
underpinning.
Assisting management in setting specific risk tolerances and limits that are measurable,
actionable, and comply with the Company's overall risk philosophy.
Communicating and monitoring the Company's risk exposures relative to set limits and
recommending, or implementing as appropriate, mitigating strategies.
Providing insight to assist leaders in growing the businesses and achieving optimal risk-adjusted
returns within established guidelines.
Corporate
Investments (HIMCO)
Enterprise Risk Management
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© BAO Inc. 12
News/Links of Note
The Hartford Partners with the MIT AgeLab
November 9, 2015 - As car manufacturers continue to introduce new technologies in their vehicles,
blind-spot warning systems and back-up cameras are the technologies mature drivers are most
willing to adopt1, according to new research by The Hartford and the MIT AgeLab.
http://goo.gl/ZlzqKB
The Hartford Launches New Professional Liability Endorsement For Small Businesses
June 16, 2015 - The Hartford has launched a new professional liability insurance offering to help
protect small businesses in the event they are sued by a customer claiming a negligent act, or error
or omission in the professional services they provide. This new endorsement to The Hartford’s
Business Owner’s Policy expands the number of industries The Hartford can protect with a
professional liability endorsement to more than 30.
http://goo.gl/iVbg5M
The Hartford Announces Multi-Year Sponsorship of Major League Baseball
June 2, 2015 - The Hartford and Major League Baseball (MLB) today announced a multi-year
sponsorship that will make The Hartford an “Official Sponsor of Major League Baseball” and the
exclusive business insurance, homeowners insurance and employee benefits partner of MLB. The
sponsorship includes the presenting sponsorship of the Reliever of the Year Awards and a
partnership with legendary closer Mariano Rivera.
http://goo.gl/VzRx5a
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The Hartford Joins TrustedChoice.com To Help Support The Growth Of Independent Agents
May 27, 2015 - The Hartford has joined the TrustedChoice.com commercial insurance platform in
an effort to further support the growth of independent agents. The Trusted Choice website helps
connect consumers who are shopping for insurance with a local independent agent who can help
them choose the right insurance coverage for their business.
http://goo.gl/gP12C0
The Hartford’s CEO Sees Tech Investment Spurring ‘Faster Growth’
April 28, 2015 - Hartford Financial Services Group Inc. will continue to invest in technology and
software in the months ahead as a part of its growth strategy, Chairman and CEO Christopher Swift
said.
http://goo.gl/0oOi2c
Hartford Launches Disability Benefits app
April 7, 2015 - Property/casualty insurer and group benefits provider Hartford Financial Services
Group Inc. on Tuesday launched a mobile application that allows users covered by the firm's group
disability plans to manage their claims.
http://goo.gl/81iQfs
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The Hartford Launches Customizable Coverage For Educational Institutions
March 25, 2015 - The Hartford has launched Educators Professional Choice to give educational
institutions the ability to customize their liability coverage based on their needs. The package of
management and professional liability coverages is designed specifically for private schools,
colleges and universities.
http://goo.gl/m8t0Qp
The Hartford Enters $500 Million Agreement With IBM On Cloud Technology
April 16, 2014 - The Hartford Financial Services Group has inked a six-year agreement to pay IBM
$500 million for a private, cloud-based infrastructure to better manage its data and reduce
operational expenses. The agreement was announced Wednesday. The Hartford has two data
centers, one in Hartford and another in Boulder, Colo., filled with mainframes and servers.
http://goo.gl/ZjfCdl
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Financial Information
The Hartford Fiscal 2014 Annual Report
Total revenue amounted to $18.6 billion in fiscal 2014 (ended December 31, 2014) compared to
$20.7 in fiscal 2013 (ended December 31, 2013), a decrease of 10.1%. Total assets amounted to
$245 billion in fiscal 2014 and $277.9 billion in fiscal 2013, a decrease of 11.8%. Net income
amounted to $798 million in fiscal 2014 and $176 million in fiscal 2013, a major increase of 353.4%
http://goo.gl/ZKclce
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Key Contacts
The Hartford / Hartford Life Insurance Co
1 Hartford Plz, Hartford, CT 6155
860-547-5000
Mr. Patrick Brown
AVP of IT
Direct: 860-547-6213
LinkedIn: https://www.linkedin.com/pub/patrick-
brown/43/400/92b
Mr. Brian Cruess
Director of IT Solutions Architecture
Direct: 860-624-1801
LinkedIn: https://www.linkedin.com/in/briancruess
Ms. Alyssa Ostergren
Manager of IT
Direct: 860-547-4045
LinkedIn: https://www.linkedin.com/pub/alyssa-
ostergren/82/1b2/137
Mr. Ben Perron
Director of IT
LinkedIn: https://www.linkedin.com/pub/ben-
perron/a/504/201
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Ms. Beth Bombara
CFO
Direct: 860-547-4135
LinkedIn: https://www.linkedin.com/pub/beth-
bombara/3/978/435
Mr. John Relation
Director of IT-Finance
Direct: 860-547-3961
Mr. Bill Bloom
EVP of Operations and Technology
Direct: 860-547-6852
LinkedIn: https://www.linkedin.com/pub/bill-
bloom/a/41a/ab1
Mr. Mike Hession
SVP of General Auditing
LinkedIn: https://www.linkedin.com/pub/mike-
hession/4/229/61a
Mr. Bill Lombardi
Manager of IT
Direct: 860-547-6160
LinkedIn: https://www.linkedin.com/pub/bill-
lombardi/3/881/6b1
Mrs. Ellen Dantec
Director of IT
Direct: 860-547-7336
LinkedIn: https://www.linkedin.com/pub/ellen-
dantec/6/522/b8
Mr. Eric Fay
SVP, Hartord Investment Management Co.
Direct: 860-297-6357
Mr. Kim Root
VP of Enterprise Architecture
Direct: 860-547-5825
LinkedIn: https://www.linkedin.com/pub/kim-
root/1/a08/65
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Ms. Carrie Manley
Director of IT
Direct: 860-547-3883
LinkedIn: https://www.linkedin.com/pub/carrie-
manley/12/762/486
Mr. Matt Fiddler
Director of IT Cloud Security
Direct: 860-547-2056
Mr. Mike Gange
Director of IT
Direct: 860-547-3188
LinkedIn: https://www.linkedin.com/pub/michael
-kim/3/960/803
Mr. Dave Gadue
IT Security Specialist
Direct: 860-547-7221
LinkedIn: https://www.linkedin.com/pub/david-
gadue/7/93a/b87
Ms. Paulette Young
Director of IT
LinkedIn: https://www.linkedin.com/pub/paulett
e-young/4/52/bb5
Mr. John Urankar
SVP of Claims
Direct: 860-547-4836
LinkedIn: https://www.linkedin.com/pub/john-
urankar/2/373/1a4
Mr. Robert Briggs
Director of IT Security & Compliance
Direct: 860-547-7820
LinkedIn: https://www.linkedin.com/pub/robert-
briggs/1/259/828
Mr. Jonathan Bennett
EVP of Digital Commerce
Direct: 860-547-4243
LinkedIn: https://www.linkedin.com/pub/jonathan-
bennett/12/599/644
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Ms. Marguerite Barrett
AVP of HR Technology
Direct: 860-547-3337
Mr. Ryan Wilhelm
AVP of IT
Direct: 860-547-6126
LinkedIn: https://www.linkedin.com/pub/ryan-
wilhelm/9/152/161
Ms. Mary Leone
Director of Training
Direct: 860-547-4684
Mr. Samir Srivastava
CIO
Direct: 860-547-5554
LinkedIn: https://www.linkedin.com/in/samirsrivast
ava
Mr. Dwayne Samson
Manager of IT Security
Direct: 860-547-5113
LinkedIn: https://www.linkedin.com/pub/dwayne
-samson/3/b46/680
Mr. Scott Dorris
Director of Technology
Direct: 860-547-8626
LinkedIn: https://www.linkedin.com/pub/scott-
dorris/0/a52/16b
Mr. Marcus Esposito
CTO
Direct: 860-547-2804
LinkedIn: https://www.linkedin.com/pub/mark-
esposito/b/b5b/86a
Mr. Steve Blum
AVP of Infrastructure
Direct: 860-547-8080
LinkedIn: https://www.linkedin.com/in/stephenblu
m
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Mr. Steve Shimmel
VP of Enterprise Process Improvement
LinkedIn: https://www.linkedin.com/pub/steve-
shimmel/25/75a/a4a
Mr. Vikas Sachdeva
AVP of IT
Direct: 860-547-5777
LinkedIn: https://www.linkedin.com/in/sachdevavik
as
Mr. Tim Flower
Director of IT
LinkedIn: https://www.linkedin.com/pub/tim-
flower/7/24a/316
Mr. Vincent Briganti
Director of Marketing Communications
Direct: 860-547-5981
LinkedIn: https://www.linkedin.com/pub/vincent-
briganti/7/812/8b2
Ms. Tricia Mackechnie
CIO
Direct: 860-547-5296
LinkedIn: https://www.linkedin.com/pub/tricia-
mackechnie/5/8a6/7a4
Mr. Virgil Clark
Director of IT
Mr. Wayne Church
Director of Strategic IT Architecture
Direct: 860-547-2547
LinkedIn: https://www.linkedin.com/pub/wayne-
church/0/a52/959
Ms. Theresa Vollante
Business Analyst
Direct: 315-235-4483
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Mr. Will Stackpole
VP of IT Operations
Direct: 860-547-9758
LinkedIn: https://www.linkedin.com/pub/will-
stackpole/0/a66/785
Mr. Tom Duff
AVP of Operations
Direct: 860-547-6465
LinkedIn: https://www.linkedin.com/pub/tom-
duff/7/b99/875
Mr. Doran Robbins
Manager of IT
Direct: 860-624-0910
LinkedIn: https://www.linkedin.com/in/doranrob
bins
Mr. Bill Downes
CISO
Direct: 860-547-2019
LinkedIn: Bill Downes is also on Hartford Life contacts
Mr. Brian Young
Director of Internal Audit
LinkedIn: https://www.linkedin.com/pub/brian-
young/58/307/603
Mr. Wayne Wagner
Enterprise Data Architect
LinkedIn: https://www.linkedin.com/in/waynewwa
gne
Mr. Jeff O'Dell
VP of Enterprise Architecture
LinkedIn: https://www.linkedin.com/pub/jeff-o-
dell/a/600/937
Mr. Allen Bailey
IT Data Architect
LinkedIn: https://www.linkedin.com/pub/allen-
bailey/6/372/ab6
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Mr. Jim Russo
Director of IT Infrastructure
LinkedIn: https://www.linkedin.com/pub/jim-
russo/8/130/88a
Mr. John Murphy
AVP of Auditing
LinkedIn: https://www.linkedin.com/pub/john-p-
murphy-cpa/10/56/227
Mr. James Walsh
Director of IT
Mr. Joseph Steele
Director of IT Engineering
LinkedIn: https://www.linkedin.com/pub/joseph-
steele/4/a2a/477
Mrs. Hanna Walczok
Director of IT
LinkedIn: https://www.linkedin.com/pub/hanna-
walczok/2/602/797
Mr. Mark Breuer
Director of Internal Audit
LinkedIn: https://www.linkedin.com/pub/mark-
breuer/2/597/a49
Mr. Stephen Whitlock
IT Architect
LinkedIn: https://www.linkedin.com/in/stephenw
hitlock
Mr. Alex Monsiegneur
Director of Voice Services
Direct: 860-547-6010
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Ms. Robin Generous
VP of Internal Audit
LinkedIn: https://www.linkedin.com/pub/robin-
generous/1a/440/aa8
Mr. Brian Neary
Chief Operational Risk Officer
LinkedIn: https://www.linkedin.com/pub/brian-
neary/1/813/bb9
Mr. David Perreault
Senior Security Architect
Direct: 860-547-5386
Mr. Chris Mango
Director of Corporate Risk Management
LinkedIn: https://www.linkedin.com/pub/chris-
mango/11/97/507
Mr. James Madison
Director of Enterprise Architecture
Direct: 860-624-2561
Mr. Dan O'Connell
AVP of Enterprise Risk Management
LinkedIn: https://www.linkedin.com/pub/dan-
oconnell/28/217/680
Ms. Laura Hanson
AVP Digital Commerce
Direct: 860-547-9125
Mr. Troy Nagel
VP of Enterprise Process Improvement
LinkedIn: https://www.linkedin.com/pub/troy-
nagel/4/999/aa
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Mr. Rodney McKinney
Director of IT
Direct: 860-547-9879
Ms. Paula McGinley
AVP of Corporate Communications
LinkedIn: https://www.linkedin.com/pub/paula-
mcginley/a/123/11a
Mr. Brion Johnson
Chief Investment Officer
LinkedIn: https://www.linkedin.com/in/brionsjoh
nson
Ms. Stephanie Pritchett
Chief Marketing Officer
LinkedIn: https://www.linkedin.com/in/stephaniepr
itchett
Mr. Christopher Swift
CEO
LinkedIn: https://www.linkedin.com/in/cjswift
Ms. Elaine Gies
Director of Internal Audit
LinkedIn: https://www.linkedin.com/pub/elaine-
gies/7/899/86a
Ms. Debbie Schmaltz
Manager of Billing/Collections
Direct: 860-547-2401
Ms. Karen Hickey
Director of Communications
LinkedIn: https://www.linkedin.com/pub/karen-
hickey/0/413/6a6
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Ms. Diane Cantello
VP of Marketing/Communications
Direct: 860-547-2801
Mr. Ken MacDonald
Manager of Marketing Production
LinkedIn: https://www.linkedin.com/pub/ken-
macdonald/46/19a/1ab
Mr. Mark Wagner
VP of Learning
LinkedIn: https://www.linkedin.com/pub/mark-
wagner/6/125/257
Mr. Kevin Candito
Manager of IT Assets
Direct: 860-547-2645
LinkedIn: https://www.linkedin.com/in/kevin-
candito-b5629279
Mr. Mike Fixer
AVP and Treasurer
LinkedIn: https://www.linkedin.com/pub/mike-
fixer/9/849/695
Mr. Robert Rupp
Chief Risk Officer
Ms. Sandi Perillo
Director of Enterprise Strategic Data Services
LinkedIn: https://www.linkedin.com/pub/sandi-
perillo/3/73b/a45
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Locations
Data Centers
Hartford, CT 6155
1 Hartford Plz
860-547-5000
Boulder, CO
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