THE HARTFORD FINANCIAL SERVICES GROUP, INC · THE HARTFORD FINANCIAL SERVICES GROUP, INC Q1 2016 1...

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THE HARTFORD FINANCIAL SERVICES GROUP, INC Q1 2016 1 Hartford Plaza | Hartford, CT 06155 | (860)-547-5000 www.thehartford.com

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Page 1: THE HARTFORD FINANCIAL SERVICES GROUP, INC · THE HARTFORD FINANCIAL SERVICES GROUP, INC Q1 2016 1 Hartford Plaza | Hartford, CT 06155 | (860)-547-5000

THE HARTFORD FINANCIAL SERVICES

GROUP, INC

Q1 2016

1 Hartford Plaza | Hartford, CT 06155 | (860)-547-5000

www.thehartford.com

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Table of Contents

Organization Chart ....................................................................................................................... 3

Information Technology and Data Centers ................................................................................ 4

Divisional Charts ........................................................................................................................... 6

News/Links of Note ..................................................................................................................... 12

Financial Information ................................................................................................................. 15

Key Contacts................................................................................................................................ 16

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Organization Chart

The Hartford Financial Group (HIG), headquartered in Connecticut, is among the largest providers of

property and casualty insurance and group life and disability products to individual and business

customers in the United States of America. Founded in 1985, The Hartford is also a provider of mutual

funds to investors and additionally. At December 31, 2014, total assets and total stockholders’ equity of

The Hartford were $245 billion and $18.7 billion. Hartford Financial employs 17,500 nationwide.

The Hartford Financial Group, Inc.

Commercial Lines

Personal Lines

Property and Casualty

Group Benefits

Mutual Funds

Talcott Resolution

Corporate

Technology and Data Centers

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Information Technology and Data Centers

The IBM PureFlex Systems cloud infrastructure is built into both data centers. The system will allow the insurer to

buy and pay for computing resources through the Internet, which is a better way to manage customer data, policy

information and claims data.

Technology Vendors

SQL Database Microsoft SQL

Virtualization DameWare

VOIP Avaya

Operating System Red Hat

SRM Ariba Procurement Solutions

Data Centers

Hartford, CT

Boulder, CO

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Technology Vendors

Finance and Accounting PeopleSoft Financial Management, Hyperion, Quickbooks,

Inuit

Business Intelligence Verint, Infromatica PowerCenter, WebFOCUS, Cognos,

Microstrategy

Cloud Infrastructure IBM

Web Content Management

Oracle

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Divisional Charts

Commercial Lines

Commercial Lines provides businesses with workers’ compensation, property, automobile, liability,

umbrella, marine and livestock coverages under several different products, primarily throughout the

United States, within its standard commercial lines, which consists of The Hartford’s small commercial

and middle market lines of business. Additionally, a variety of customized insurance products and risk

management services including workers’ compensation, automobile, general liability, professional

liability, bond, and specialty casualty coverages are offered through the segment’s specialty lines.

Principal Products and Solutions

Standard commercial lines seeks to offer products with coverage options and customized pricing based on

the policyholder’s individualized risk characteristics. For small businesses, those businesses whose annual

payroll is under $5 and whose revenue and property values are less than $15 each, property and liability

coverages are bundled as part of a single multi-peril package policy marketed under the Spectrum name.

The small commercial line of business also provides workers' compensation and automobile coverages.

Medium-sized businesses, companies whose payroll, revenue and property values exceed the small

business definition, are served within middle market. The middle market line of business provides

workers’ compensation, property, automobile, liability, umbrella, marine and livestock coverages.

Commercial Lines

Principal Products & Solutions

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Personal Lines

Personal Lines provides automobile, homeowners and personal umbrella coverages to individuals across

the United States, including a special program designed exclusively for members of AARP (“AARP

Program”). The Hartford's auto and homeowners’ products provide coverage options and customized

pricing tailored to a customer's individual risk. The Hartford has individual customer relationships with

AARP Program policyholders and, as a group, these customers represent a significant portion of the total

Personal Lines' business. Business sold to AARP members, either direct or through independent agents,

amounted to earned premiums of $3.0 billion, $2.9 billion and $2.8 billion in 2014, 2013 and 2012,

respectively.

Principal Products and Solutions

During 2014, Personal Lines rolled out its new auto product, Open Road, in 37 states, increasing pricing

flexibility and market responsiveness. In addition, Personal Lines continued to roll out its telematics

device, True-Lane, to more states, and the device is currently available in 40 states to both direct and

independent agent customers. The True-Lane device records the driving data of Personal Lines'

customers, who receive a discount of up to 10% for the initial policy term with the potential for additional

discounts upon renewal.

Personal Lines

Principal Products & Solutions

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Group Benefits

Group Benefits provides group life, accident and disability coverage, group retiree health and voluntary

benefits to individual members of employer groups, associations, affinity groups and financial

institutions. Group Benefits also offers disability underwriting, administration, claims processing and

reinsurance to other insurers and self-funded employer plans. In addition, Group Benefits offers a single-

company leave management solution, The Hartford Productivity Advantage, which integrates work

absence data from the insurer’s short-term and long-term group disability and workers’ compensation

insurance with its leave management administration services.

Principle Products and Services

Group Benefits generally offers term insurance policies, allowing for the adjustment of rates or policy

terms in order to minimize the adverse effect of market trends, declining interest rates, and other factors.

Policies are typically sold with one, two or three-year rate guarantees depending upon the product and

market segment.

Group Benefits

Principal Products & Solutions

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Mutual Funds

Principal Products and Solutions

Mutual Funds provides investment management, administration, distribution and related services to

investors through investment products in both domestic and international markets, and is separated into

two distinct asset categories referred to as Mutual Fund funds and Talcott funds. Mutual Fund funds

includes equity, fixed income, alternative and asset allocation investment products that are actively sold

primarily through retail, bank trust and registered investment advisor channels. Talcott funds represents

those assets held in separate accounts supporting legacy runoff Hartford variable insurance products.

Wellington Management Company, LLP ("Wellington Management") serves as sole sub-advisor for

Mutual Funds.

Mutual Funds

Principal Products & Solutions

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Talcott Resolution

Talcott Resolution is comprised of the runoff of the Company's U.S. annuity and institutional and private-

placement life insurance businesses, and the retained Japan fixed payout annuity liabilities. Talcott

Resolution's mission is to pursue opportunities to reduce the size and risk of the annuity book of business

while honoring the Company's obligations to its annuity contract holders. Talcott Resolution manages

approximately 930 thousand annuity contracts with account value of approximately $77 billion and

private placement life insurance with account value of approximately $40 billion as of December 31,

2014.

Reserves

The Hartford establishes and carries as liabilities reserves for its insurance products to estimate for the

following:

A liability for unpaid losses, including those that have been incurred but not yet reported, as well

as estimates of all expenses associated with processing and settling these claims;

A liability equal to the balance that accrues to the benefit of the life insurance policyholder as of

the consolidated financial statement date, otherwise known as the account value;

A liability for future policy benefits, representing the present value of future benefits to be paid to

or on behalf of policyholders less the present value of future net premiums; fair value reserves for

living benefits embedded derivative guarantees; and death and living benefit reserves which are

computed based on a percentage of revenues less actual claim costs.

Reinsurance

For property and casualty insurance products, reinsurance arrangements are intended to provide greater

diversification of business and limit The Hartford’s maximum net loss arising from large risks or

catastrophes. A major portion of The Hartford’s property and casualty insurance product reinsurance is

effected under general reinsurance contracts known as treaties, or, in some instances, is negotiated on an

individual risk basis, known as facultative reinsurance. The Hartford also has in-force excess of loss

contracts with reinsurers that protect it against a specified part or all of a layer of losses over stipulated

amounts.

Talcott Resolution

Reserves Reinsurance

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Corporate

Investments (HIMCO)

The majority of the Company’s investment portfolios are managed by Hartford Investment Management

Company (“HIMCO”). HIMCO manages the portfolios to maximize economic value, and generate the

income necessary to support the Company’s various product obligations, within internally established

objectives, guidelines and risk tolerances. The portfolio objectives and guidelines are developed based

upon the asset/liability profile, including duration, convexity and other characteristics within specified

risk tolerances. The risk tolerances considered include, for example, asset sector, credit issuer allocation

limits, maximum portfolio limits for below investment grade holdings and foreign currency exposure

limits. The Company attempts to minimize adverse impacts to the portfolio and the Company’s results of

operations from changes in economic conditions through asset diversification, asset allocation limits,

asset/liability duration matching and through the use of derivatives.

Enterprise Risk Management (ERM)

The Company has an enterprise risk management function (“ERM”) that is charged with providing

analysis of the Company's risks on an individual and aggregated basis and with ensuring that the

Company's risks remain within its risk appetite and tolerances. ERM plays an integral role at The

Hartford by fostering a strong risk management culture and discipline. The mission of ERM is to support

the Company in achieving its strategic priorities by:

Providing a comprehensive view of the risks facing the Company, including risk concentrations

and correlations.

Helping management define the Company's overall capacity and appetite for risk by evaluating

the risk/return profile of the business relative to the company's strategic intent and financial

underpinning.

Assisting management in setting specific risk tolerances and limits that are measurable,

actionable, and comply with the Company's overall risk philosophy.

Communicating and monitoring the Company's risk exposures relative to set limits and

recommending, or implementing as appropriate, mitigating strategies.

Providing insight to assist leaders in growing the businesses and achieving optimal risk-adjusted

returns within established guidelines.

Corporate

Investments (HIMCO)

Enterprise Risk Management

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News/Links of Note

The Hartford Partners with the MIT AgeLab

November 9, 2015 - As car manufacturers continue to introduce new technologies in their vehicles,

blind-spot warning systems and back-up cameras are the technologies mature drivers are most

willing to adopt1, according to new research by The Hartford and the MIT AgeLab.

http://goo.gl/ZlzqKB

The Hartford Launches New Professional Liability Endorsement For Small Businesses

June 16, 2015 - The Hartford has launched a new professional liability insurance offering to help

protect small businesses in the event they are sued by a customer claiming a negligent act, or error

or omission in the professional services they provide. This new endorsement to The Hartford’s

Business Owner’s Policy expands the number of industries The Hartford can protect with a

professional liability endorsement to more than 30.

http://goo.gl/iVbg5M

The Hartford Announces Multi-Year Sponsorship of Major League Baseball

June 2, 2015 - The Hartford and Major League Baseball (MLB) today announced a multi-year

sponsorship that will make The Hartford an “Official Sponsor of Major League Baseball” and the

exclusive business insurance, homeowners insurance and employee benefits partner of MLB. The

sponsorship includes the presenting sponsorship of the Reliever of the Year Awards and a

partnership with legendary closer Mariano Rivera.

http://goo.gl/VzRx5a

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The Hartford Joins TrustedChoice.com To Help Support The Growth Of Independent Agents

May 27, 2015 - The Hartford has joined the TrustedChoice.com commercial insurance platform in

an effort to further support the growth of independent agents. The Trusted Choice website helps

connect consumers who are shopping for insurance with a local independent agent who can help

them choose the right insurance coverage for their business.

http://goo.gl/gP12C0

The Hartford’s CEO Sees Tech Investment Spurring ‘Faster Growth’

April 28, 2015 - Hartford Financial Services Group Inc. will continue to invest in technology and

software in the months ahead as a part of its growth strategy, Chairman and CEO Christopher Swift

said.

http://goo.gl/0oOi2c

Hartford Launches Disability Benefits app

April 7, 2015 - Property/casualty insurer and group benefits provider Hartford Financial Services

Group Inc. on Tuesday launched a mobile application that allows users covered by the firm's group

disability plans to manage their claims.

http://goo.gl/81iQfs

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The Hartford Launches Customizable Coverage For Educational Institutions

March 25, 2015 - The Hartford has launched Educators Professional Choice to give educational

institutions the ability to customize their liability coverage based on their needs. The package of

management and professional liability coverages is designed specifically for private schools,

colleges and universities.

http://goo.gl/m8t0Qp

The Hartford Enters $500 Million Agreement With IBM On Cloud Technology

April 16, 2014 - The Hartford Financial Services Group has inked a six-year agreement to pay IBM

$500 million for a private, cloud-based infrastructure to better manage its data and reduce

operational expenses. The agreement was announced Wednesday. The Hartford has two data

centers, one in Hartford and another in Boulder, Colo., filled with mainframes and servers.

http://goo.gl/ZjfCdl

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Financial Information

The Hartford Fiscal 2014 Annual Report

Total revenue amounted to $18.6 billion in fiscal 2014 (ended December 31, 2014) compared to

$20.7 in fiscal 2013 (ended December 31, 2013), a decrease of 10.1%. Total assets amounted to

$245 billion in fiscal 2014 and $277.9 billion in fiscal 2013, a decrease of 11.8%. Net income

amounted to $798 million in fiscal 2014 and $176 million in fiscal 2013, a major increase of 353.4%

http://goo.gl/ZKclce

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Key Contacts

The Hartford / Hartford Life Insurance Co

1 Hartford Plz, Hartford, CT 6155

860-547-5000

Mr. Patrick Brown

AVP of IT

[email protected]

Direct: 860-547-6213

LinkedIn: https://www.linkedin.com/pub/patrick-

brown/43/400/92b

Mr. Brian Cruess

Director of IT Solutions Architecture

[email protected]

Direct: 860-624-1801

LinkedIn: https://www.linkedin.com/in/briancruess

Ms. Alyssa Ostergren

Manager of IT

[email protected]

Direct: 860-547-4045

LinkedIn: https://www.linkedin.com/pub/alyssa-

ostergren/82/1b2/137

Mr. Ben Perron

Director of IT

[email protected]

LinkedIn: https://www.linkedin.com/pub/ben-

perron/a/504/201

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Ms. Beth Bombara

CFO

[email protected]

Direct: 860-547-4135

LinkedIn: https://www.linkedin.com/pub/beth-

bombara/3/978/435

Mr. John Relation

Director of IT-Finance

[email protected]

Direct: 860-547-3961

Mr. Bill Bloom

EVP of Operations and Technology

[email protected]

Direct: 860-547-6852

LinkedIn: https://www.linkedin.com/pub/bill-

bloom/a/41a/ab1

Mr. Mike Hession

SVP of General Auditing

[email protected]

LinkedIn: https://www.linkedin.com/pub/mike-

hession/4/229/61a

Mr. Bill Lombardi

Manager of IT

[email protected]

Direct: 860-547-6160

LinkedIn: https://www.linkedin.com/pub/bill-

lombardi/3/881/6b1

Mrs. Ellen Dantec

Director of IT

[email protected]

Direct: 860-547-7336

LinkedIn: https://www.linkedin.com/pub/ellen-

dantec/6/522/b8

Mr. Eric Fay

SVP, Hartord Investment Management Co.

[email protected]

Direct: 860-297-6357

Mr. Kim Root

VP of Enterprise Architecture

[email protected]

Direct: 860-547-5825

LinkedIn: https://www.linkedin.com/pub/kim-

root/1/a08/65

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Ms. Carrie Manley

Director of IT

[email protected]

Direct: 860-547-3883

LinkedIn: https://www.linkedin.com/pub/carrie-

manley/12/762/486

Mr. Matt Fiddler

Director of IT Cloud Security

[email protected]

Direct: 860-547-2056

Mr. Mike Gange

Director of IT

[email protected]

Direct: 860-547-3188

LinkedIn: https://www.linkedin.com/pub/michael

-kim/3/960/803

Mr. Dave Gadue

IT Security Specialist

[email protected]

Direct: 860-547-7221

LinkedIn: https://www.linkedin.com/pub/david-

gadue/7/93a/b87

Ms. Paulette Young

Director of IT

[email protected]

LinkedIn: https://www.linkedin.com/pub/paulett

e-young/4/52/bb5

Mr. John Urankar

SVP of Claims

[email protected]

Direct: 860-547-4836

LinkedIn: https://www.linkedin.com/pub/john-

urankar/2/373/1a4

Mr. Robert Briggs

Director of IT Security & Compliance

[email protected]

Direct: 860-547-7820

LinkedIn: https://www.linkedin.com/pub/robert-

briggs/1/259/828

Mr. Jonathan Bennett

EVP of Digital Commerce

[email protected]

Direct: 860-547-4243

LinkedIn: https://www.linkedin.com/pub/jonathan-

bennett/12/599/644

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Ms. Marguerite Barrett

AVP of HR Technology

[email protected]

Direct: 860-547-3337

Mr. Ryan Wilhelm

AVP of IT

[email protected]

Direct: 860-547-6126

LinkedIn: https://www.linkedin.com/pub/ryan-

wilhelm/9/152/161

Ms. Mary Leone

Director of Training

[email protected]

Direct: 860-547-4684

Mr. Samir Srivastava

CIO

[email protected]

Direct: 860-547-5554

LinkedIn: https://www.linkedin.com/in/samirsrivast

ava

Mr. Dwayne Samson

Manager of IT Security

[email protected]

Direct: 860-547-5113

LinkedIn: https://www.linkedin.com/pub/dwayne

-samson/3/b46/680

Mr. Scott Dorris

Director of Technology

[email protected]

Direct: 860-547-8626

LinkedIn: https://www.linkedin.com/pub/scott-

dorris/0/a52/16b

Mr. Marcus Esposito

CTO

[email protected]

Direct: 860-547-2804

LinkedIn: https://www.linkedin.com/pub/mark-

esposito/b/b5b/86a

Mr. Steve Blum

AVP of Infrastructure

[email protected]

Direct: 860-547-8080

LinkedIn: https://www.linkedin.com/in/stephenblu

m

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Mr. Steve Shimmel

VP of Enterprise Process Improvement

[email protected]

LinkedIn: https://www.linkedin.com/pub/steve-

shimmel/25/75a/a4a

Mr. Vikas Sachdeva

AVP of IT

[email protected]

Direct: 860-547-5777

LinkedIn: https://www.linkedin.com/in/sachdevavik

as

Mr. Tim Flower

Director of IT

[email protected]

LinkedIn: https://www.linkedin.com/pub/tim-

flower/7/24a/316

Mr. Vincent Briganti

Director of Marketing Communications

[email protected]

Direct: 860-547-5981

LinkedIn: https://www.linkedin.com/pub/vincent-

briganti/7/812/8b2

Ms. Tricia Mackechnie

CIO

[email protected]

Direct: 860-547-5296

LinkedIn: https://www.linkedin.com/pub/tricia-

mackechnie/5/8a6/7a4

Mr. Virgil Clark

Director of IT

[email protected]

Mr. Wayne Church

Director of Strategic IT Architecture

[email protected]

Direct: 860-547-2547

LinkedIn: https://www.linkedin.com/pub/wayne-

church/0/a52/959

Ms. Theresa Vollante

Business Analyst

[email protected]

Direct: 315-235-4483

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Mr. Will Stackpole

VP of IT Operations

[email protected]

Direct: 860-547-9758

LinkedIn: https://www.linkedin.com/pub/will-

stackpole/0/a66/785

Mr. Tom Duff

AVP of Operations

[email protected]

Direct: 860-547-6465

LinkedIn: https://www.linkedin.com/pub/tom-

duff/7/b99/875

Mr. Doran Robbins

Manager of IT

[email protected]

Direct: 860-624-0910

LinkedIn: https://www.linkedin.com/in/doranrob

bins

Mr. Bill Downes

CISO

[email protected]

Direct: 860-547-2019

LinkedIn: Bill Downes is also on Hartford Life contacts

Mr. Brian Young

Director of Internal Audit

[email protected]

LinkedIn: https://www.linkedin.com/pub/brian-

young/58/307/603

Mr. Wayne Wagner

Enterprise Data Architect

[email protected]

LinkedIn: https://www.linkedin.com/in/waynewwa

gne

Mr. Jeff O'Dell

VP of Enterprise Architecture

[email protected]

LinkedIn: https://www.linkedin.com/pub/jeff-o-

dell/a/600/937

Mr. Allen Bailey

IT Data Architect

[email protected]

LinkedIn: https://www.linkedin.com/pub/allen-

bailey/6/372/ab6

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Mr. Jim Russo

Director of IT Infrastructure

[email protected]

LinkedIn: https://www.linkedin.com/pub/jim-

russo/8/130/88a

Mr. John Murphy

AVP of Auditing

[email protected]

LinkedIn: https://www.linkedin.com/pub/john-p-

murphy-cpa/10/56/227

Mr. James Walsh

Director of IT

[email protected]

Mr. Joseph Steele

Director of IT Engineering

[email protected]

LinkedIn: https://www.linkedin.com/pub/joseph-

steele/4/a2a/477

Mrs. Hanna Walczok

Director of IT

[email protected]

LinkedIn: https://www.linkedin.com/pub/hanna-

walczok/2/602/797

Mr. Mark Breuer

Director of Internal Audit

[email protected]

LinkedIn: https://www.linkedin.com/pub/mark-

breuer/2/597/a49

Mr. Stephen Whitlock

IT Architect

[email protected]

LinkedIn: https://www.linkedin.com/in/stephenw

hitlock

Mr. Alex Monsiegneur

Director of Voice Services

[email protected]

Direct: 860-547-6010

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Ms. Robin Generous

VP of Internal Audit

[email protected]

LinkedIn: https://www.linkedin.com/pub/robin-

generous/1a/440/aa8

Mr. Brian Neary

Chief Operational Risk Officer

[email protected]

LinkedIn: https://www.linkedin.com/pub/brian-

neary/1/813/bb9

Mr. David Perreault

Senior Security Architect

[email protected]

Direct: 860-547-5386

Mr. Chris Mango

Director of Corporate Risk Management

[email protected]

LinkedIn: https://www.linkedin.com/pub/chris-

mango/11/97/507

Mr. James Madison

Director of Enterprise Architecture

[email protected]

Direct: 860-624-2561

Mr. Dan O'Connell

AVP of Enterprise Risk Management

[email protected]

LinkedIn: https://www.linkedin.com/pub/dan-

oconnell/28/217/680

Ms. Laura Hanson

AVP Digital Commerce

[email protected]

Direct: 860-547-9125

Mr. Troy Nagel

VP of Enterprise Process Improvement

[email protected]

LinkedIn: https://www.linkedin.com/pub/troy-

nagel/4/999/aa

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Mr. Rodney McKinney

Director of IT

[email protected]

Direct: 860-547-9879

Ms. Paula McGinley

AVP of Corporate Communications

[email protected]

LinkedIn: https://www.linkedin.com/pub/paula-

mcginley/a/123/11a

Mr. Brion Johnson

Chief Investment Officer

[email protected]

LinkedIn: https://www.linkedin.com/in/brionsjoh

nson

Ms. Stephanie Pritchett

Chief Marketing Officer

[email protected]

LinkedIn: https://www.linkedin.com/in/stephaniepr

itchett

Mr. Christopher Swift

CEO

[email protected]

LinkedIn: https://www.linkedin.com/in/cjswift

Ms. Elaine Gies

Director of Internal Audit

[email protected]

LinkedIn: https://www.linkedin.com/pub/elaine-

gies/7/899/86a

Ms. Debbie Schmaltz

Manager of Billing/Collections

[email protected]

Direct: 860-547-2401

Ms. Karen Hickey

Director of Communications

[email protected]

LinkedIn: https://www.linkedin.com/pub/karen-

hickey/0/413/6a6

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ACCOUNT MAP OF THE HARTFORD SERVICES GROUP

© BAO Inc. 25

Ms. Diane Cantello

VP of Marketing/Communications

[email protected]

Direct: 860-547-2801

Mr. Ken MacDonald

Manager of Marketing Production

[email protected]

LinkedIn: https://www.linkedin.com/pub/ken-

macdonald/46/19a/1ab

Mr. Mark Wagner

VP of Learning

[email protected]

LinkedIn: https://www.linkedin.com/pub/mark-

wagner/6/125/257

Mr. Kevin Candito

Manager of IT Assets

[email protected]

Direct: 860-547-2645

LinkedIn: https://www.linkedin.com/in/kevin-

candito-b5629279

Mr. Mike Fixer

AVP and Treasurer

[email protected]

LinkedIn: https://www.linkedin.com/pub/mike-

fixer/9/849/695

Mr. Robert Rupp

Chief Risk Officer

[email protected]

Ms. Sandi Perillo

Director of Enterprise Strategic Data Services

[email protected]

LinkedIn: https://www.linkedin.com/pub/sandi-

perillo/3/73b/a45

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© BAO Inc. 26

Locations

Data Centers

Hartford, CT 6155

1 Hartford Plz

860-547-5000

Boulder, CO

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ACCOUNT MAP OF THE HARTFORD SERVICES GROUP

© BAO Inc. 27

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ACCOUNT MAP OF THE HARTFORD SERVICES GROUP

© BAO Inc. 28

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