Standards for Maritime Transport Services in Kenya

1

Kenya Maritime Authority

Standards for Maritime Transport Services in Kenya

2012

2

CONTENTS

Acronyms ........................................................................................................................................ 3

Terminologies ................................................................................................................................. 4

Background ..................................................................................................................................... 7

Maritime Industry Service Delivery Standards............................................................................... 9

Standards for maritime service providers ..................................................................................... 14

A. SHIPS AGENTS ........................................................................................................... 14

B. FREIGHT FORWARDERS ....................................................................................... 15

C. CONTAINER FREIGHT STATIONS ....................................................................... 16

E. CARGO CONSOLIDATORS ..................................................................................... 17

F. PORT SERVICES ........................................................................................................ 18

I. PORT OPERATION PROCESSES ..................................... Error! Bookmark not defined.

G. KRA ............................................................................................................................... 20

3

Acronyms

BL Bill of Lading

C11 Customs entry amendment form

C&F Agent Clearing and Forwarding Agent

C FS Container Freight station

DO Delivery Order

ETA Expected Time of Arrival

ISPS International Ships and Ports Security

KMA Kenya Maritime Authority

KPA Kenya Ports Authority

MISLS Maritime industry service level standards

KRA Kenya Revenue Authority

KWATOS Kilindini water front terminal operating system

N/A Not Applicable

OGAs Other Government Agencies

OSHA Occupational Safety and Health Act

SMART Specific, measurable, achievable, reliable and timely

SLA Service level agreement

SUMATRA Surface and Marine transport regulatory authority

TBL Through Bill of Lading

TEU Twenty foot equivalent Unit

TON Metric ton (1000 kilograms)

TRS Time Release Study/Series

UNCTAD United Nations Conference on trade and development

WCO World Customs Organization

4

Terminologies

1. Arrival rate - Number of ships arriving during a month, divided by number of days in the

month

2. Waiting time Total time between arrival and berthing for all berthing ships, divided by

number of berthing ships

3. Service time Total between berthing and departure for all ships, divided by number of

ships.

4. Turn-round time - Total time between arrival and departure for all ships, divided by

number of ships

5. Tonnage per ship Total tonnage worked for all ships, divided by the total of ships

6. Fraction of time berthed ships worked - Total time that berthed ships were actually

worked, for all ships, divided by the total time between berthing and departure.

7. Number of gangs employed per ship per shift - Total gross gang time, divided by total

time that berthed ships were actually worked.

8. Tons per ship hour in port - Total tonnage worked divided by total time between arrival

and departure.

9. Tons per ship hour at berth Total tonnage worked, divided by total time between

berthing and departure

10. Tons per gang-hour - Total tonnage worked, divided by total gross gang time

11. Fraction of time gangs idle - Total idle gang time, divided by total gross gang time

12. Yard density Measures how effective the port space is used

13. Number of TEUs per Hectare Measures how effective the port uses the land

5

Introduction

Kenya has 600 kilometers of coastline and inland water bodies that play important role in

transportation. The country relies to a great extent on its ports for handling import and export

trade. The port of Mombasa not only serves the bulk of the countrys international trade but

handle needs of land-locked countries like Uganda, Democratic Republic of Congo, Rwanda,

Burundi, Southern Sudan and to some extent, Ethiopia and Somalia.

Legal Framework

Unlike some ports where efficiency in cargo handling is driven by competition among different

suppliers of maritime transport services, in Kenya efficiency of the services is determined by

mutual agreements or established procedures, some of which attract penalties. The trend has

limitations particularly in cases where cost implication of certain parties failure to deliver is

passed on to others.

Kenya Maritime Authority was set up in 2004 with the mandate to regulate, co-ordinate and

oversee maritime affairs as provided for in the Merchant Shipping Act, 2009. Section 5 of the

Act generally states that among the functions of the Authority is to carry out such functions as

may be necessary to give effect to objects of the Act and particularly, inter alia to administer and

enforce the provisions of the Merchant Shipping Act and any other legislation relating to the

maritime sector.

The Merchant Shipping Act empowers the Minister to make regulations for the

granting/withdrawal of licenses for maritime service providers and for the purposes of oversight

and monitoring service delivery in the maritime sector having regard to availability, quality,

standards of service, cost and efficiency of production and distribution of such services.

For the purpose of administering the Act, the Merchant Shipping (Service Providers) Regulations

of 2011 recognizes the need to formalize obligations of various parties through identification of

levels of expected delivery of their services. Services would then be provided based on agreed

service levels. In this context, it becomes clear for consumers to know what to expect from

various suppliers of maritime transport services in the country.

6

With agreed standards, it then becomes possible within an established accountability framework

to ensure adherence to agreed minimum levels of service delivery. The cost implication arising

from any failure to deliver as per agreed minimum service levels can then be dealt with by the

party which failed to deliver. This will apply to both private and public entities engaged in one

way or another in clearance of cargo at the port of Mombasa.

The key public agencies involved in the clearance of cargo are Kenya Revenue Authority, Kenya

Ports Authority, Kenya Plant Health Inspectorate Services, Kenya Bureau of Standards, Kenya

Railways and Kenya Police. In line with provisions of the Constitution, Article 232, services of

the public agencies must depict high standards of professional ethics; Efficient, effective and

economic use of resources; Responsive, prompt, effective, impartial and equitable provision;

Involvement of the people in the process of policy making; Accountability for administrative

acts; Transparency and provision of timely and accurate information;

Article 10 of the Constitution requires public agencies to adhere to national values and principles

of governance which include the rule of law, democracy, participation of the people, equity,

inclusiveness, good governance, integrity, transparency, accountability and sustainable

development.

As provided for in Article 46 of the Constitution, which is part of the Bill of Rights, consumers

have the right to goods and services of reasonable quality; to the information necessary for them

to gain full benefit from services; to the protection of their health, safety, and economic interests

and to compensation for loss or injury arising from defects of services. This Article applies to

goods and services offered by public entities and private persons. The position is further

strengthened by Article 21 which recognizes the fundamental duty of the State and every state

organ to observe, respect, protect, promote and fulfill the rights and fundamental freedoms in the

Bill of rights.

In the context of the forgoing, establishment of standards for maritime transport services and

compliance with those standards is a fundamental constitutional requirement. It gives effect to

the realization of seamless, efficient and cost effective services for users in the rapidly growing

economy of the region. The standards define an agreed position on what constitutes a reasonable

service is to which all parties have to commit into delivering as per the established standards.

7

Background

The Port of Mombasa is the largest in East Africa. It is the main gateway for the import and

export of goods to countries of the East African Community (EAC) and its neighbors such as

Democratic Republic of Congo, Southern Sudan and Southern Ethiopia. The port is no longer

restricted to its original function as an interface between water-front cargo and transit services. If

the port has to serve its rightful place in the rapidly growing economy of the region, the entire

supply chain has to be seamless, efficient and cost effective.

Therefore linking the port waterfront services to inland transport corridor is fundamental to trade

facilitation and regional integration. Cargo transit time between the port and the final destination

is a critical indicator in attracting more ships and more traffic. In the changing global shipping,

ship owners are investing in bigger and faster ships to benefit from economy of scale. This has

put increased pressure for better port infrastructure.

Given that transportation of most of the regions cargo is contracted by overseas sellers and

buyers, there is minimal influence of cargo owners on competitiveness of local maritime

transport services. Cargo owners are locked into the services of key providers such shipping

lines, ships agents, port service providers, CFSs, cargo consolidators and customs that they

hardly contract for the services.

In such an environment, a clear understanding of obligations of the various service providers is

necessary. Maritime industry standards that are independently monitored will improve

accountability and promote efficiency of maritime transport services in the region. A good and

efficient transport system facilitates economic growth and regional integration through trade. In

this context, KMA in response to the increasing trend of transferring inefficiency costs to parties

not responsible for the associated operations developed maritime industry standards in

consultation with all stakeholders. Full implementation and compliance with the standards will

positively impact on availability, quality, standards, cost and efficiency of maritime transport

services in the country for the better.

Status of maritime services at the port of Mombasa

The port of Mombasa has consistently experienced positive growth rate in the volume of traffic

handled with Kenyan cargo contributing 70% of the total port traffic. Improved political stability

and trade in the neighboring countries is exerting pressure on the demand for port services.

Transshipment cargo is now turned down due to capacity constraints which limit the ports

potential as a regional hub port.

Dwell time at the port of Mombasa is still measured in days and not hours. The current dwell

time is about 7 days. In the cargo clearance procedures, service providers transfer cost of delays

to other parties not responsible for the associated operations. This is partly responsible for the

high cost of transport logistics in the region compared to other parts of the world.

8

Although introduction of Container Freight Stations, Kilindini Waterfront Terminal Operations

System (KWATOS), SIMBA system for on-line customs declaration and 24 hour port operation

have improved the cargo clearance process, the systems sometimes break down and CFSs delay

transfers to their premises within. The associated penalties arising from such failures are imposed

on other parties. In the long run, achieving meaningful trade facilitation gains require

comprehensive whole of the chain reforms and effective cooperation and information sharing

amongst all parties.

Since port congestion has a direct effect on the efficiency with which waiting ships are serviced,

CFSs will remain relevant until port infrastructure will have been expanded. However, double

handling of containers and ferrying them around a very crowded town centre places a layer of

inefficiency that can only be addressed by building of appropriate off-take infrastructure.

At the moment, there are weak or non-existent structures for addressing inefficiencies, low

service quality and the proliferation of charges. A number of distinct but complementary service

providers deliver cargo to importers with minimal accountability over delays in the logistics

chain. There has been minimal mechanism for joint consultations on challenges that impact

negatively on service delivery. As a result, importers are exposed to cost structures and

unplanned expenses that reduce competitiveness of Kenyan goods in foreign markets and raise

the cost of imported goods.

In the Merchant Shipping Act, 2009, provision was made for the regulation and orderly

development of merchant shipping and related services. Efficiency of maritime transport services

and orderly development of merchant shipping and related services are covered in the

regulations. However, there are no agreed levels of performance and structures for holding

parties accountable in the fulfillment of their respective obligations in the flow of cargo. An

importer may be penalized for delays in the transfer of a container to a CFS or a systems failure

in KPA, KRA or Ships Agents. Importers are often penalized for delay of vessels at the port, an

activity they hardly influence.

The cost implication of such inefficiencies is partly responsible for the high cost of transportation

in the region estimated at 30 42% of the value of goods. The fact that importers pay for other

service providers inefficiencies creates complacency among parties responsible for the

inefficiencies.

Accountability structures arising from industry maritime industry service level standards and a

monitoring mechanism for service delivery has the potential to make service providers across the

entire supply chain improve their current performance. This will not only reduce existing

complacency but have cost of inefficiencies borne by parties responsible for the inefficiencies.

Stakeholders would be able to know why for example a shipping line charges a particular cost

for a service and the necessary sanctions needed to address the problem.

9

Maritime Industry Service Delivery Standards

In order to serve the needs of traders, maritime service providers have to adjust to the changing

requirements and expectations of the public, customers, governments and other stakeholders.

Increased drive towards more visibility, accountability and transparency in operations is

becoming a critical factor in successful delivery of maritime transport services.

In the region, transportation is contracted by overseas sellers and buyers and local consignees

have little influence on competitiveness of the services. As a result, most service providers do

not pay the needed attention to the cost implication of their inefficiencies in the flow of cargo.

The industry standards are meant to provide quantifiable measurements, agreed to beforehand,

that will reflect the critical success factors in the delivery of maritime transport services.

The process involves establishing a pre-defined business process, the requirements for the

process, a quantitative/qualitative measurement of the results and comparison with set goals.

Structures will then be developed for investigating variances and weaknesses in the processes

and putting in place the necessary resources to address shortfalls in service delivery in the key

services of shipping lines, ships agents, container freight stations, cargo consolidators, port

services, empty container depots and other government agencies.

The single window system upon implementation will simplify, harmonize and expedite cargo

clearance and trade documentation processes. It is anticipated to facilitate effective follow up on

the flow of cargo and thereby create a framework of service delivery from which it will be

possible to hold each service provider accountable for its obligations including cost implication

arising from failure to meet its obligations.

Through stakeholders consultation, an assessment of the current state of performance was

established upon which service standards were developed. Annexure 1 contains the respective

Maritime industry service level standards for the various maritime service providers.

SCOPE

These standards cover the extent of services provided by maritime service providers as stipulated

under the first schedule of the Merchant Shipping (Maritime Service Providers) Regulations,

2011.

Empty Container Depot

Means a common user facility with handling facilities licensed to offer services for handling and

temporary storage of empty containers and whose specific duties are:

Receipt and temporary storage of empty containers

Issuance and delivery of empty containers

Inspection of returned containers

Estimation of container damage costs

Issuance of interchanges for containers received and issued

10

Submission of daily reports of container movement to respective shipping line through their agents.

Port Service Provider

Means a person, in Kenya, engaged in the business of providing services at the port facility, quay

side, warehouse or other terminal facilities in connection with a common carrier or a water

carrier:

all procedures relating to a vessels entry and departure, pilotage and berthing;

the provision of port services through port operators, customs and other government agencies, firms or private individuals;

the procurement and processing of documents and activities required for the dispatch of cargo;

procurement on behalf of ship-owners marine surveys, provision of ship stores, supplies, fresh water, cleaning of cargo holds, fumigation, supply of bunkers, ship repairs and other

related services;

import and export shipments;

signing bills of lading, contracts of affreightment and issuing documents relevant to handling of cargo;

booking international sea passages and formalities for passenger's or tourist's embarkation or disembarkation;

attendance to marine casualties and arranging for salvage;

purchasing or forwarding ship's spare parts and stores ;

collecting freight or charter hire where appropriate and all related financial matters;

customs and cargo documentation and forwarding of cargo;

procuring, processing the documentation and performing all activities required related to dispatch of cargo;

supply of services to a ship while in port; and

such other services as the Authority may from time to time specify.

Container Freight Station:

Means a common user facility with cargo handling equipment licensed to offer services for

handling and temporary storage of import laden containers, and motor vehicles under customs

control.

Storing containerized and non-containerized cargo, empty containers and imported motor vehicles;

Stuffing and stripping of containers;

Loading and unloading of containers onto and off trailers;

Receiving and delivering of containers;

Any other operations relevant to the activities of a container freight station;

11

Clearing and Forwarding Agent

Means any person licensed to act as an agent under section 145(1) of the East African

Community Customs Management Act, 2004

Receiving advance notification of shipments, or other documents from banks, shippers or consignees as required;

Preparing and processing import and export declarations

Clearance and handling of shipments in accordance with the Customs import and export regulations;

Arranging for warehousing the goods;

Arranging dispatch of goods as per the directions of the customer; and

Handling freight and other monies advanced by customer for purposes of clearance of shipments from a customs area;

Any other operations relevant to the activities of a freight clearing and forwarding agent;

Ships Agent:

Means a person licensed by Kenya Maritime Authority and appointed by a ship operator,

including a shipowner or charterer, to act as its agent in Kenya in providing any of the services

specified under regulation 2

all procedures relating to a vessels entry and departure, pilotage and berthing;

the provision of port services through port operators, customs and other government agencies, firms or private individuals;

the procurement and processing of documents and activities required for the dispatch of cargo;

import and export shipments;

signing bills of lading, contracts of Affreightment and issuing documents relevant to handling of cargo;

booking international sea passages and formalities for passenger's or tourist's embarkation or disembarkation;

collecting freight or charter hire where appropriate and all related financial matters;

customs and cargo documentation and forwarding of cargo;

procuring, processing the documentation and performing all activities required related to dispatch of cargo;

Kenya Revenue Authority

An agency of the Government mandated to:

Collect and issue receipt of all revenue;

Administer and enforce all provisions of the written laws set out in Part I of the First

Schedule and for that purpose, to assess, collect, and account for all revenues in

accordance with those laws:

12

Administer and enforce the provisions of the written laws set out in Part II of the First

Schedule relating to revenue and for that purpose to assess, collect and account for all

revenues in accordance with those laws.

Advise the Government on all matters relating to the administration of, and the collection

of revenue under the written laws or the specified provisions of the written laws set out in

the First Schedule; and

Perform such other functions in relation to revenue as the Minister may direct.

Cargo Consolidator

Means a person who accepts less than container load shipment from individual shippers and then

combines them for delivery to the carrier as full container for shipment

Purchasing of transportation services from a carrier and offering such services for resale

to persons

The paying of port to- port or multimodal transportation charges

Entering into Affreightment agreements with underlying shippers.

Issuing of Bill of Lading or equivalent documents

Paying of lawful compensation to ocean freight forwarders.

The Leasing of container; or

Entering into arrangements with origin or destination agents

Shipping line

Means any person who provides sea transport using his own or chartered vessels or hires slots or

space from other vessels in operation or managing the business of shipping

Offering of scheduled liner services for cargo carriage.

Availing of containers for export of cargo

Delivery of shipments to designated consignees in as good condition as received.

Ensuring of the issuance of bills of lading to all cargo shipped on board his vessel

Offering of seaworthy and well manned vessel at any given time of ships voyage.

Escalation

Any service failure by any of the parties shall be amicably resolved between concerned parties

but in the event that they do not agree on a position, KMA shall be called upon to arbitrate in

generating a reasonable and fair resolution.

Force Majeure

No party shall be held liable for failure to perform its obligations under these standards if such failure is as a result of Acts of God (including fire, flood or rainy conditions

reasonably resulting to paralysis of cargo operations, earthquake, storm, hurricane or

13

other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of

whether war is declared), civil war, rebellion, revolution, insurrection, military or

usurped power or confiscation, terrorist activities, nationalization, government sanction,

blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity

or telephone service.

If a party asserts Force Majeure as an excuse for failure to perform the party's obligation, then the non performing party must prove that reasonable steps were taken to minimize

delay or damages caused by foreseeable events, that the party substantially fulfilled all

executable obligations, and that the other party was timely notified of the likelihood or

actual occurrence of an event described in Clause 9.1.1.

These standards shall be binding on the parties to them and their respective successors and permitted assigns. Provided that neither of the parties to it shall be entitled to assign

these standards or any of its rights and obligations under these standards without the

consent of the other (which consent either party may in its absolute discretion

withhold).

No exercise or failure to exercise or delay in exercising any right power or remedy vested in either party under or pursuant to these standard shall constitute a waiver by

that party of that or any other right power or remedy.

These standards constitutes the irreducible minimum between the parties in relation to their subject matter and supersedes all prior standards and understandings whether oral

or written with respect to that subject matter and no variation of these standards shall be

effective unless reduced through formal consultation among maritime service providers.

14

Standards for maritime service providers

A. SHIPS AGENTS

Main Activity Processes Service level standards

1 Submission of

Manifest/Bay

plans and other

cargo clearance

documents

Bay plan and Manifest information are internally

verified and lodged in KPAs KWATOS system and KRA Simba System;

Lodgment of electronic Manifest/ bay plans within 48hrs

prior to vessel arrival

Hard copies of manifests are printed and

distributed to KPA, Long Room, KRA

headquarter for TBL, Police, KMA, KRA

investigation department and CFS;

Lodgment of hard copy Manifest within a minimum of

48hrs prior to vessel arrival (intended to be 72 after

amendment of the Act)

Arrival notices are printed and

posted/emailed/faxed to notify party;

Activity to happen seven (7) days prior to vessels ETA

Cargo release invoices are issued to clients upon

submission of required documents and duly

endorsed original bill of lading;

Invoices to be issued three (3) hours.

Issuance of original delivery order to clearing

agent;

Delivery Order to be issued one (1) hour upon settlement

of the invoice

Submission of electronic Delivery Order copies

to KPA and CFS;

Submission to be done three (3) hours after issuance of

delivery order.

For CFS destined cargoes, CFS release order is

issued;

To be issued within forty eight (48) hours before the

vessels arrival

Once the manifest is registered and approved,

clients are advised of the manifest numbers

through internet, email and notice boards

The notification of manifests number to be done within

one (1) hour upon registration and approval by KRA

2 Loading of

export cargo

Loading list to be submitted at least six hours prior

vessels berthing

3 Submission of

C11 to Customs

and Port

Authorities

Form C11 together with supporting documents

are submitted to customs headquarters, first for

physical then online approval upon payment of a

penalty;

Submission to be effected six (6) hours upon request

The same KRA approved documents are

submitted to KPA for approval upon payment of a

penalty;

Submission done electronically

15

B. FREIGHT FORWARDERS


1 Importers

obligations

Submission of documents by importers Importer to submit documents to a freight forwarder 7

days before a ships arrival

2 Preparation and

Lodging of

entries for cargo

removal

The freight forwarder receives the relevant

cargo documents from the importer, prepares

customs entries and lodges same in the Simba

System.

Preparation and Lodging of entries to be completed

before arrival of the vessel

Payment on duty The duty payable should be done within half (1/2) a day

after receipt of the same from the cargo owners.

Notification of importer on KRAs approval status

The notification should be done within half (1/2) hour

Notification to the cargo owners on release of

cargo and payable port charges

The notification should be done within half (1/2) hour

Payment of Port charges

The Port charges payable should be done within half

(1/2) hour after receipt of the same from the cargo

owners.

Booking of truck and collection of the position

slip

Should be done within one (1) hour after payment of

port charges.

Proceed to Avail truck at the loading point Truck should be availed one (1) hour after obtaining the

position

3

Interaction with

shipping Agents

Surrendering of the negotiable BL together

with the cargo owners clearance authorization letter.

Surrendering to be done within five (5) hours upon

receipt of all relevant documents

Issuance of an invoice of destination charges

by the shipping agent

The invoice should be issued within half (1/2) a day

upon surrender of the bill of lading

Payment of shipping charges Payable charges made within four hours after receipt of

the invoice from the shipping agent

Issuance of delivery order Delivery Order to be issued within 4 four hours of

receipt of payment

A maximum of seven (7) for all processes provided

documents are submitted 7 days before a ships arrival.

16

C. CONTAINER FREIGHT STATIONS


1 Collection of

manifests

CFSs to arrange for collection of manifests Collection within 48 hours before ETA of vessel

2 Documentation

process

Lodging of CAMIS approval request

List prepared within a period of two hours after receipt

of manifest and KRA manifest number

Generation of pick up order and payment of

port charges

Should be undertaken within 4 hours after approval of

CAMIS

3

Evacuation of

containers from

the port

Avail trucks to the loading zone

Transfer to be within forty eight (48) hours from the

discharge of a container

4 Cargo release to

Owners

Acceptance of original DO with copy of

approved customs entry

Immediate receipt of documents whenever they are

submitted

Issuance of invoice for charges Within one hour of receipt of DO and approved entry

Issuance of receipt for payment Within one hour of receipt

Verification of cargo Cargo must be placed for verification within one (1)

hour upon request by importer and/or the agent

Issuance of CFS gate pass Activity to take place within one (1) hour after request

by the agent

Loading of the container on the truck Loading should be within one (1) hour after the truck

has been availed for loading

17

D. EMPTY CONTAINER DEPOTS


1 Receipt of

empty

containers

from the

importer

Issuance of call number slips to the trucker. Issuance to be within half (1/2) hour upon request

Offloading of the container from the truck Offloading to be done half (1/2) hour after truck enters

the depot premises

Ascertain the condition of the container and

Issuance of inward interchange report

Ascertainment and issuance should be done within one

(1) hour upon offloading.

2 Delivery of

empty

containers for

export

Identify and set aside food grade containers Immediately on receipt. Shipping lines to submit

request one (1) day prior to request

Prepare a list of readily available food grade

containers and submit to the principal

Should be sent once on a daily basis

3 Empty

Container

repatriation

Repatriation of the actual requested containers

by the shipping lines.

Repatriation to be done immediately upon receipt of

request from the shipping line

E. CARGO CONSOLIDATORS


1 Receipt of

documents from

port of origin

The notification of arrival of shipment to the

consignee

Notification to be done within half (1/2) hour

Payment of shipping charges and securing of

delivery order

Activity to be done within 48 hours prior to vessel

arrival

2 Submission of

Consolidation/

House Manifest

Submission of Consolidation/House Manifest

manually/electronically to both KPA and KRA

To lodge manifest with twenty four (24) hours after

lodgment of ocean manifest by line

3 Invoicing and

preparation of

delivery orders

Preparing shipping charges invoice and

notification of same to consignee.

Activities should be done within one (1) hour upon

receipt of relevant cargo clearance documents from the

consignee

Delivery order is then released to the consignee

after payment has been secured

Delivery order should be issued within half (1/2) upon

receipt of payment from the consignee.

The specimen delivery order is then sent to the

relevant CFS

To be sent within one (1) hour upon issuance of

delivery order to consignee

Notification of the Cargo owners/ surveyors on

container stripping at the CFS.

Notification should be done within twenty four (24)

hours after arrival of the container at the CFS

18

F. KENYA PORT AUTHORITY

a) Operation Services


1 Ships arrival and berthing Pilotage and berthing of vessels Vessels berth within a day upon arrival.

2 Ships turn-round time Containerized vessels 3 days

General cargo vessels 4 days

Tankers 2 days

3 Waiting rate Containerized vessels < 1 day/vessel

General cargo vessels < 1 day/vessel

Tankers < 1 day/vessel

4 Berth Occupancy Containerized vessels < 65%

General cargo vessels < 65%

Tankers < 65%

5 Working time over time at

berth

Containerized vessels Closer to 1

General cargo vessels Closer to 1

Tankers Closer to 1

6 Dwell time

(containerized cargo)

Imports 4 days

Exports 4 days

Empties 2 days

Transshipment 14 days

7 Gang productivity

(tons/gang shift)

Dry Bulk Cargo 500 tons/gang shift

General cargo 400 tons/gang shift

Motor vehicles 400 units/gang shift

8 Ship Productivity (tons/ship-

day)

Dry Bulk Cargo 4, 500 tons/ship-day

General cargo 3,600 tons/ship-day

Motor vehicles 1, 500 units /ship-day

9 Moves/crane hour (net SSG) Containerized vessels 25

10 Yard Density < 65%

11 TEUs her Hector 1500

12 ISPS code requirements Compliant

13 OSHA requirements Compliant

14 Fraction of time gangs idle 0.625

15 Service time (hour per ship) 65 hours (for container vessels at the Container

Terminal)

19

b) Documentation Services


1 Container ship planning,

loading and off

loading

Registration of manifest in KWATOS system Registration should be done immediately the manifest has

been approved by KRA

Receipt of Bay plan and loading list from the

shipping lines

Should be received 48 hrs before the vessel arrival.

Planning for loading and offloading Planning should be done 48 hours before arrival.

2 Import cargo

delivery

Receipt of DO from Shipping Line

Placing of containers for verification/scanning Should be done 3 hours after request

Issuance of online release after receiving the entry

copies and the original DO

3 hour after receipt of the necessary documents

Receipt and interface of pick up order Half an hour after request by a clearing agent

Generation of a ticket for cash payment One hour after on line request by the clearing and

forwarding agent

Issuance of invoice for charges

Arrival of truck at gate and generation of the

position slip

hour after payment of the port charges

Loading of the container on the truck One hour after the truck entering the port

Generation of the gate pass and Equipment

Interchange Report

after the container has been loaded on the truck

Verification of cargo Cargo must be placed for verification within one (1) hour upon request by importer and/or the agent

3 Export cargo acceptance

Posting of accepting vessels on the KPA website On daily basis

Generation of port charges 30 min after upon lodgment of pre-advice by the

exporter

Off loading of the container from the truck hour after reaching the export stacking area.

Reconciliation and generation of the loading list

to effect loading operation

hour after offloading of the truck

4 Port CFS interaction

(KPA

nominated

cargo)

Notification to the CFS on the containers

nominated to the CFS

48 Hours before the vessels arrives.

Generation of the pickup order for the CFS bound

containers

Within one hour upon request

Processing of the port charges and securing of

payment on line

One hour upon request

Generation of the position slip hour after payment of the port charges

20

Loading of the container on the truck One hour after the truck entering the port

Generation of the gate pass after the container has been loaded on the truck

5 Port interaction with empty

container

depots

Generation of position slip 0ne hour after securing wharfage charges from the

shipping line

Off loading of the container hour after the truck enters the port

Delivery of empty container to Port pre-stacking yard

Delivery of of the pre-advised containers 48 hours

prior to arrival of vessel.

G. KRA


1 Customs cargo

clearance for

Imports

Receipt of the manifest from the ships

Agents/cargo consolidators and registration of the

same through Simba system

Registration and issuance of manifest number should

upon receipt.

registering of customs entry Real time

Confirmation of payment of the relevant duties

and taxes from the clearing and forwarding agent

Confirmation receipt of payment from the bank should

be real time

Passing of the entry Customs entry entries processed and passed/rejected

within 2 hours upon confirmation of receipt of payment.

KRA sends targeting regimes KPA/CFS online

Real time

CAMIS Approval One (1) Hour after lodging by the CFS operator

Physical cargo verification/Scanning and

reporting by KRA

Verification/scanning and reporting within three (3) hours

upon receipt of folder from the C&F Agents

Generation and issuance of customs release order

to KPA/CFS online

Online issuance in real time after verification/ or scanning

2 Customs cargo

clearance for

exports

registering of customs export entry Real time

Passing of export entry To be done one (1) hour after registration

Supervision of stuffing and sealing of the

container at the shippers premises

KRA to avail an officer within three (3) hours upon

request.

Releasing of shipping order and customs export

entry.

Activity should happen within one (1) hour upon

lodgment of entries

Issuance of shipping certificate Issuance should be done within one (1) hour after loading

Standards for Maritime Transport Services in Kenya

Documents

Transcript of Standards for Maritime Transport Services in Kenya