A TAPFIN White Paper

SPMServices Procurement Management

Broaden your view. Sharpen your performance.

Take the next step to enhance your process and control your spend.

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Outsourcing non-core functions can accelerate innovation and growth while delivering cost savings—if managed correctly.Outsourced projects and services require complex workflows that track quality, delivery and value. And because most companies purchase a wide variety of these services, those workflows can become difficult to manage and optimize.

As the first to market a solution, TAPFIN delivers a comprehensive, full lifecycle approach to Services Procurement Management (SPM) that includes a thorough assessment of your current policies and practices, RFX workflows, project analytics and vendor performance. For organizations that prefer a phased approach, you may opt to implement our time-tested SPM Engagement Management module first, which effectively manages your engagement process after you have completed your SOW. This includes on-/off-boarding of your project-based personnel, along with invoice and payment management for milestones, deliverables, and time for T&E projects. Year over year, TAPFIN gives you more to ensure you are always receiving more value and return on your original investment, including:

VISIBILITY & CONTROL

• Gain an understanding of your project-based spend—how much you are spending, with whom, and for what.

COST SAVINGS

• Cost savings from improved efficiencies in managing the invoice and payment management process, including significant savings due to consolidated invoicing.

• Best practices in the approval process ensure that payments are made only for work that has been successfully completed—reducing inappropriate billing, errors, and reconciliation efforts.

PERFORMANCE

• Enhanced vendor performance through ongoing milestone tracking against SOWs.

RISK MITIGATION

• Protection through compliance with internal security, co-employment laws and Sarbanes-Oxley reporting requirements.

• On-boarding ensures project personnel have passed all applicable employability requirements and have the access they need to systems, buildings, etc. to be effective.

• Off-boarding protects client property and security, ensuring that personnel are efficiently and effectively disengaged.

PROCESS EFFICIENCY

• Increased efficiency through tools and best practices that provide client managers more visibility into risk.

• Effective program adoption due to our expertise in change management.

FOUNDATION FOR GREATER SAVINGS

• Having taken the first step with TAPFIN’s SPM Engagement Management module, clients are poised to optimize the RFX and SOW processes, realizing even greater additional cost savings and efficiencies.

LEARN MORE ABOUT HOW TAPFIN CAN IMPROVE YOUR ENGAGEMENT PROCESSES THROUGH SPM.

CONTACT US AT 800-549-6525 OR INFO@TAPFIN.COM FOR OUR FREE SPM ASSESSMENT.

TAPFIN SPM solutions help clients improve efficiency and optimize ROI.

Fortune 50 Pharmaceutical Company

CHALLENGE:

Gain more control over service procurement processes and remove procurement duties from client managers so they can focus on the business of business.

TAPFIN RESULTS:

• Increased efficiency by automating on-/off-boarding processes and billing processes.

• Increased employee engagement by removing administrative burden from company employees.

• Enhanced cost-savings and quality by increasing business share with preferred suppliers.

Leading Global Supplier of Network Technology

CHALLENGE:

Streamline service procurement operations amid rapid growth, global and dispersed operations, reliance on outsourced services during a volatile economy.

TAPFIN RESULTS:

• Reduced billing time and inaccuracies by 60%.

• Enhanced protection and mitigated risk through increased contract compliance.

• Improved the quality of vendor deliverables by increasing ownership and accountability of project managers.

Large Financial Services Firm

CHALLENGE:

Realign an inconsistent and decentralized process supporting contingent labor; and implement auditable controls and process improvements related to contract resources and project services.

TAPFIN RESULTS:

• Realized significant savings in first six months by reducing support costs and enhancing automation at several points in the system.

• Increased efficiency with online tracking of project deliverables and real-time visibility of vendor performance against key performance indicators.

• Enhanced performance by standardizing agreements and increasing compliance from 20% to 100%.

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© 2012 ManpowerGroup. All rights reserved.

About TAPFINTAPFIN, ManpowerGroup Solutions’ MSP, is unmatched in delivering innovative solutions that optimize the management of contingent workforces. Our quality program management, efficient process, breadth of services and global reach have made us the largest and most respected vendor-neutral and hybrid MSP in the world. And the only one to have achieved and maintained an ISO 9001:2008 certification.

About ManpowerGroup™ SolutionsManpowerGroup Solutions provides clients with outsourcing services related to human resources functions, primarily in the areas of large-scale recruiting and workforce-intensive initiatives that are outcome-based, thereby sharing in the risk and reward with our clients. Our solutions offerings include Talent Based Outsourcing, Managed Service Programs, Borderless Talent Solutions and Recruitment Process Outsourcing, where we are one of the largest providers of permanent and contingent recruitment in the world.

800-549-6525 • www.tapfin.com

100 Manpower PlaceMilwaukee WI 53212