Specialist Learning Solutions: Products and Services 2013/14

Specialist Learning Solutionsproducts and services 2013/14

With extensive experience in developing structured, creative and flexible programmes, our interactive development and publishing teams are leaders in the production of high-quality learning resources, which can lead to nationally accredited qualifications. In addition to our wide portfolio of paper-based materials we are increasingly able to offer e-learning resources on our VLE, Trained4Work. These e-learning programmes allow learners to complete online assessments which are saved within the system via Tribal’s innovative Assessment Player technology.

For further information:

W: www.tribalgroup.com/publishing E: [email protected] T: 01904 550110

Follow us on Twitter @Trained4Work and @TribalGoLearn

The information in this directory is correct at the time of printing. Tribal cannot accept any responsibility for inaccuracies

in this booklet that may have occurred due to subsequent qualification and other changes.

Tribal is one of the country’s leading providers of professional support services to the learning and skills sector. As a technology organisation, we offer a range of innovative solutions to the sector and recognise the needs of employers, learners, colleges, training providers and other key stakeholders.

We work with a number of awarding organisations to ensure our range of qualifications meets your needs. Most of our learning resources have been endorsed or approved by national awarding organisations (indicated by the awarding organisation’s logo next to the course description). Where there is no endorsement, the resources have been developed to meet the qualification specifications of more than one awarding organisation.

As well as our learning resources, we offer a wide range of services to support providers to deliver cost-effective training and support to learners. Our services can be delivered in partnership through a subcontracting arrangement or can be tailored to meet your specific requirements. Turn to page 5 to see more about the services we can offer.

02 Products and Services 2013/14 www.tribalgroup.com/publishing

ContentsLearning Resources and Services

Learning resourcesPartnership and management services

0405

Trained4Work E-learning Resources

Exercise StudiesLearning to LearnSexual Health AwarenessSafeguarding in a Learning EnvironmentEquality and DiversityPrinciples of SalesCustomer Service KnowledgeContact Centre OperationsPrinciples of Business and Administration

080808080808080808

Study Programmes and Traineeships

Study ProgrammesTraineeshipsGoLearnGoLearn+Functional SkillsEmployability essential work skillsEmployability Skills (Level 1)Employability Skills (Level 2)Personal and Social DevelopmentExploring Working in Health, Social Care and Children’s and Young People’s SettingsIntroduction to Health, Social Care and Children’s and Young People’s SettingsLearning to LearnSafeguarding in a Learning Environment

14151616161717171818

18

1919

Health and Social Care

Understanding the Safe Handling of MedicinesHealth and Social Care (Adults)Preparing to Work in Adult Social CareExploring Working in Health, Social Care and Children’s and Young People’s SettingsIntroduction to Health, Social Care and Children’s and Young People’s SettingsMental Health Awareness (Level 1)Understanding Working with People with Mental Health IssuesMental Health Awareness (Level 2)Supporting Activity Provision in Social CareUnderstanding End of Life CarePrinciples of End of Life CarePrinciples of Dementia CareAwareness of DementiaWorking in the Health SectorDiabetes AwarenessUnderstanding the Care and Management of DiabetesPrinciples of the Prevention and Control of Infection in Health-care SettingsPrevention and Control of Infection

24252626

27

2727

272828282830303131

31

31

Healthy Living

Nutrition and Health (Certificate) Nutrition and Health (Award)Exercise Studies

323334

Delivering English and Mathematics

GoLearnGoLearn+Assessment PlayerPaper-based Functional SkillsASDAN Function JunctionEnglish Language Solutions

101111121313

Exercise StudiesSubstance Misuse AwarenessSexual Health AwarenessSustainable DevelopmentPersonal Money ManagementCitizenshipThe Business GameExperienceWorksGain4Work

202021212121222323

03Products and Services 2013/14Telephone: 01904 550110

Business and Management

Business and AdministrationPrinciples of Business and AdministrationRetail KnowledgeCustomer Service Knowledge (Level 2)Customer Service Knowledge (Level 3)Customer ServiceDeveloping Enterprise SkillsTeam LeadingTeam Leading KnowledgePrinciples of SalesContact Centre OperationsUnderstanding Stewarding at Spectator Events

363738383940414141424242

Employability

Employability essential work skillsEmployability Skills (Level 1)Employability Skills (Level 2)

444445

Personal Development

Personal and Social DevelopmentASDAN Personal, Learning and Thinking Skills (PLTS) LogbookInformation, Advice or GuidanceEquality and DiversitySustainable DevelopmentPersonal Money ManagementCitizenshipLearning to LearnSafeguarding in a Learning EnvironmentOccupational Health and SafetyHealth and Safety: An introduction for everyone

4647

484848495050505051

Level 1

Level 2

Level 3

Recommended number of guided

learning hours.

The guided learning hours may

vary according to the awarding

organisation.

Available online and as a paper-based

workbook.

L1L2L3

glh

glh varies

Online and workbook

Course Information Key

Improving Personal Exercise, Health and NutritionSexual Health AwarenessSubstance Misuse Awareness

343535


Learning resources

This directory lists the range of paper-based and online resources that are available to support your high-quality and cost-effective delivery of learning. All of our programmes have been written to respond to the needs of learners, employers and providers. We are continually expanding our range of resources to comprehensively meet your needs.

Most of these programmes support nationally recognised qualifications.

These include:

• Target bearing (full) Level 2 and Level 3 qualifications.• Resources to support Traineeships and the Study Programme.• Functional Skills.• Technical Certificates to support apprenticeships.• Training courses to support continuous professional development.

Many of our programmes are available through a number of awarding organisations. These are indicated under each listing. For more information, visit our website or contact us.

Learning Resources and Services

New for 2013/14 –learning through gaming!


Partnership and management services

As a leading provider of vocational training we work in partnership with FE providers to deliver a range of flexible learning qualifications. Our curriculum and delivery teams have extensive experience of engaging with and supporting vocational learners and we also provide a dedicated account manager to work with our providers to ensure compliance in all aspects of delivery, funding and audit.

Tribal offers a range of bespoke services to support providers to deliver effective support to learners. These include:

• Learning resources, both paper-based and online.• Learner engagement through our dedicated learner engagement team.• Inducting learners.• Staff training (for managers, assessors, internal verifiers and administrators).• Funding and audit guidance.• Learner tracking systems.• Curriculum planning and delivery models.• Implementing effective success rate strategies.• Total management solutions.

We at City of Wolverhampton are very happy with the quality of Tribal’s learning materials, which are meeting the needs of our staff and our learners. Employers value the up-to-date content and find the qualifications useful from a business perspective.

Graham Taylor, Contracts and Employer Responsive Manager City of Wolverhampton College



Product,learner and inductionLearning resources (paper-based and online)AssessmentsTutor resourcesSupport materialsSupport servicesMarketing supportLearner engagement through our dedicated learner engagement teamArranging and carrying out inductions

Product onlyLearning resources (paper-based and online)AssessmentsTutor resourcesSupport materialsSupport services

Product and learnerLearning resources (paper-based and online)AssessmentsTutor resourcesSupport materialsSupport servicesMarketing supportLearner engagement through our dedicated learner engagement team

We can help you to meet your delivery needs in a variety of ways, from simply supplying the product to providing a full delivery service through partnership provision. The diagram illustrates what is available for each model of service. We can customise a model from the areas listed to suit your business needs.

Please call 01904 550110 and one of our business development managers will be in touch to discuss how we can meet your requirements.

Partnership and Management

Services



Full delivery serviceUsing our qualified and experienced marketing and delivery teams we can deliver a range of vocational qualifications on your behalf. We have delivered our programmes to over 80,000 learners in the past 5 years and we are working with a wide range of employers across the UK. We will work in partnership with you and ensure that we deliver high-quality provision which results in high success rates. We can also provide delivery of English and maths through partnership provision, please see page 10 for further details.

Capacity building serviceLearning resources (paper-based and online)AssessmentsTutor resourcesSupport materialsSupport servicesMarketing supportLearner engagement through our dedicated learner engagement teamProject managementSupport with inductionsSupport with recruitment, training and management of administrators, tutors and moderatorsHelp with tracking, monitoring and chasing of learnersSupport with processing of learner assessments and associated paperworkQuality assurance supportAudit compliance assistance

All of our programmes are available to purchase for your own delivery. Our latest price list is available to download from our website at www.tribalgroup.com/publishing (go to the ‘Courses’ section). Our order form is also accessible here. If you are interested in Tribal providing the delivery for you, please contact us.

Partnership and Management

Services


On our VLE Trained4Work we can offer a range of e-learning programmes covering a number of vocational areas, many of which are accredited as national qualifications and meet national agendas such as the Study Programme. They are filled with user-friendly, interactive content and are presented in easy-to-follow, bite-sized modules, allowing learners to undertake their learning in manageable amounts. At the end of their programme, learners can complete an online assessment, which is saved within the system via Tribal’s assessment player. Marking and feedback is undertaken electronically making for a streamlined and cost-effective solution.

Our programmes include:

E-learning Resources

Course Credit value glh Awarding organisation

Level 1 Exercise Studies

12 90

Level 1 Learning to Learn

3 30

Level 1 Sexual Health Awareness

1 9

Level 1Safeguarding in a Learning Environment

4 26

Level 2 Equality and Diversity

Award: 8Certificate: 13

Award: 60glhCertificate: 100glh

Level 2 Principles of Sales

18 131

Level 2 Customer Service Knowledge

13 115

Level 2Contact Centre Operations

13 93–104glh

Level 2 Principles of Business and Administration

13 104


For more details and a free demo of our online resources, please contact Paul Croft by email at [email protected] or call 01223 470480. Alternatively, please contact Ben Atkin by email at [email protected] or call 01904 550130.

You can take advantage of accessing the programmes via Trained4Work, where a fully integrated back-office system provides tracking and reporting of learner progress, providing a just-in-time and cost-effective delivery solution. Trained4Work is provided free of charge to centres using one or more programmes and our realistically priced package includes full access to the course materials, Assessment Player, PDF support documents and tutor resources.

In addition, we can provide online assessments for our popular paper-based materials in Mental Health Awareness (see page 27), Principles of Dementia Care (see page 28), Principles of End of Life Care (see page 28) and Understanding the Safe Handling of Medicines (see page 24).

Learning to LearnPrinciples of Sales



We can help you to engage and empower your learners through innovative blends of technology, mentoring, skills development and pedagogy. We can support your tutors with our e-teaching tools and help your organisation to track and manage the effectiveness of your online provision.

Our latest offer, GoLearn, includes a bespoke Functional Skills solution comprising full learner journeys for English and maths, as well as an ICT initial assessment.

GoLearn, which is endorsed by key awarding organisations, provides you with full learner journeys for English and maths made up of:

• Valid, reliable, adaptive initial/diagnostic assessment tools that not only generate an overall level of an individual’s functionality, but also a detailed breakdown of performance against sub-skills.

• Hundreds of hours’ worth of high-quality, interactive learning materials (E1-L2) to develop and secure the underpinning skills.

• Functional Skills ‘Apply Your Skills’ tasks. These engaging learning materials focus on small clusters of skills in order to enable learners to practise using their English and maths skills in a process and problem-solving way.

• Functional Skills ‘Practice Tasks’ (online and PDF) at Levels 1 and 2 which prepare a learner for their final Functional Skills assessments.

• A suite of rich and robust reports – to meet your audit, quality assurance and planning needs. • Direct access to our experienced and dedicated Customer Service and Client Support Team. We

provide technical, operational and strategic support, as well as having extensive subject expertise. GoLearn − a cost-effective learning solution:

• Flexibly designed for distance, blended or in-class delivery. • Supports full- and part-time learners.• Content created for a post-16 audience, ensuring learner engagement through anytime, anywhere

personalised learning.• Ensures consistency is delivered across curriculum areas.• Updated to meet awarding organisation standards as well as legislation.

– English and maths online

Tribal’s experience and expertise in English and maths is unrivalled. For over 20 years, we have produced a range of online and paper-based products and services that demonstrate our passion and commitment. Tribal’s English and maths resources will support learners in developing their English and maths skills in order to progress in their lives and reach their full potential.


Tribal’s Assessment Player

Both GoLearn and GoLearn+ make use of Tribal’s innovative Assessment Player technology which allows for the fully online submission, feedback and marking of tasks to include free-writing in English, and capture ‘workings out’ in maths.

The Assessment Player also includes a comprehensive range of interactivities and tools which are used in awarding organisations’ final Functional Skills assessments.

Take advantage of the benefits of using GoLearn and see• Greater take-up of quality learning opportunities.• Robust evidence of the impact of greater levels of achievement upon individuals.

Functional Skills with e-tutor support

GoLearn+ combines all the features of our standard GoLearn solution with online support from our team of specialist English and maths tutors.

GoLearn+ offers:

• Online induction.• Periodic reviews of progress.• Proactive encouragement and support for learners to complete their learning programme.• Easy access to support for individual learners from their personal e-tutor.• Full tracking of contact, learning and progress.

New for 2013/14



Paper-based Functional Skills – maths, English, ICT (Level 1/2)

Functional Skills are a fundamental component of apprenticeships in England and Wales. The materials will enable learners to appropriately use and apply their knowledge of maths, English and ICT to solve problems and tasks that arise in the workplace and in their daily lives.

Our range of contextualised, easy-to-follow workbooks are packed with learner exercises, relevant to the learner’s work/training environment, in the following sectors:

• Business and Administration• Childcare• Construction• Customer Service• Hair and Beauty• Health and Social Care• Hospitality and Catering• Retail• Sport (Level 1 only)



English Language Solutions

We also provide English Language e-learning for ESOL and EFL learners. Contact us on 01904 550110 for further details.

Support for Functional Skills with ASDAN Function Junction

Function Junction is a development activity resource designed to help learners achieve Functional Skills in English and maths. The flexible workbooks contain activities which are relevant to everyday learning, providing opportunities to develop problem-solving skills and prepare learners for assessment. Learners will be able to record their progress throughout and, on successful completion of the activities, they can achieve an accredited certificate from ASDAN Education.

Function Junction Mathematics and English are designed for both distance and classroom delivery and are suitable for teaching alongside GCSE maths and GCSE English, as well as vocational and apprenticeship learning. Free tutor guidance is available to download from the ASDAN Education website (www.asdan.org.uk).



A Study Programme consists of:

A substantial qualificationeg BTEC (L2) Nationals (L3)

or A levels

English and maths to Level 2

Preparation for work and/or work

experience

Tutorial, enrichment,

non-qualification activity

Target 600 PLH (Planned Learning Hours)

The aim of Study Programmes is to maximise the potential of young people (16–19) to progress on to higher education and/or skilled employment by ensuring that vocational routes to higher education and employment are seen as high quality and a genuine alternative to academic routes.


A Traineeship consists of:

Work preparation training

High-quality work placement

English and maths

Minimum 6 weeks – maximum 6 months

A Traineeship is a pathway of the Study Programme at 16–19*. It aims to support young people to address key skills gaps to enable them to progress on to apprenticeship programmes and sustainable employment.

Tribal can support your delivery of Study Programmes and Traineeships through our range of online and paper-based resources across key areas such as English and maths, employability, and tutorial and enrichment. Further details about these resources are outlined on the following pages.*Traineeships are available for 19–24-year-olds, outside of Study Programmes.



We also offer a range of paper-based, contextualised workbooks, packed with learner exercises, relevant to the learner’s work/training environment, in sectors such as Business and Administration, Customer Service, Hair and Beauty, and Health and Social Care. See page 12 for further details.

Functional Skills – Maths, English, ICT

Level 1/2

English and mathsThe Study Programme aims to raise standards in post-16 English and maths so that higher numbers of students study English and maths (Level 2) and work towards achieving GCSE A*– C in these subjects. We can offer paper-based and online resources to support your delivery of English and maths.

These include:

This combines all the features of Tribal’s GoLearn solution with online support from our team of specialist English and maths tutors.

Level 1/2

Online

This includes a bespoke Functional Skills solution comprising full learner journeys for English and maths, as well as an ICT initial assessment. See page 10 for more detail, and/or please contact Paul Croft by email at [email protected] for a free demo.

Level 1/2

Online



Job preparation

The Award and Certificate in Employability Skills will help learners to develop some of the fundamental skills they need for the job application process and in the workplace. As well as job search skills, our learning materials cover personal preparation for employment, self-improvement and effective behaviour at work.Workbooks:Business and customer awareness

Problem solving at work

Working in a team

How to keep improving

Presenting information

Setting yourself targets

Handling information at work

Coping with change

Job and training search skills

Job application skills

Interview skills

Being safe and healthy at work

Award/Certificate in Employability Skills

Level 1Credit value:

Award 6/Certificate 13 Award: 36–48glh

Certificate: 78–120glh

In collaboration with Working Links, we have developed a unique, online learning and assessment tool: Employability – essential work skills. This exciting resource contains 140 e-learning modules and an employability assessment tool to enable learners to develop essential employability skills. Learners will be provided with a tailored range of interactive resources that will enable them to work independently to ensure they have the knowledge, confidence and skills to pursue and sustain employment. The assessment process will inform both tutors and advisers of their learner’s current motivation level, explore potential barriers to learning and also highlight core competencies. Designed to be used by individuals or as part of a blended support programme, it offers valuable support for anyone working towards recognised employability qualifications such as those offered by ASDAN, BTEC, City & Guilds and NCFE.

Online

This will enable learners to develop and enhance skills required for the working environment. They will also explore job-searching techniques and will gain an increased awareness of the range of opportunities available in employment. Workbooks:Business and customer awareness

Problem solving in a place of work

Working in a team


Managing your time

ICT for employment

Following instructions

Working with colleagues

Interview skills

Health, safety and security in the workplace

*Only the Certificate is a full Level 2 qualification.



Award 6/Certificate 13Award: 36–48glh


Full Level 2*



Our learning materials are designed to provide learners with the opportunity to develop their personal and social development skills, preparing them for independence and working life. The programme has particular relevance for those who wish to seek, gain and retain employment, or progress to further learning.Units: Developing self

Dealing with problems in daily life

Environmental awareness

Healthy living

Individual rights and responsibilities

Managing own money

Preparation for work

Working as part of a group

To achieve the Award learners must complete four units (minimum credit value 7). For the Certificate they need to complete eight units (minimum credit value 15).

Award and Certificate in Personal and Social Development

New for 2013/14


Award 7/Certificate 15Award: 70glh

Certificate: 150glh

This qualification is designed to offer an introduction to working in health, social care and children’s and young people’s settings. It is applicable to a range of adult, early years and young people’s settings and roles.Mandatory unit:Understand the range of service provision and roles within health and social care

(adults and children and young people), early years and childcare

Award in Exploring Working in Health, Social Care and Children’s and Young People’s Settings

Level 1Credit value: 3

26glh

This course is designed to provide learners with a sound knowledge and understanding of the range of service provision and the requirements of a variety of roles within health and social care (adults and children and young people), early years care and childcare.Mandatory unit:Understand the range of service provision and roles within health and social

care (adults and children and young people), early years and childcare

Understand the principles and values in health, social care (adults and children

and young people), early years and childcare

To achieve the qualification, learners must also achieve four credits from the optional units available.

Award in Introduction to Health, Social Care and Children’s and Young People’s Settings


86–101glh



Supporting work experience

Tribal’s Learning to Learn programme provides a concise introduction to the learning process and is ideal for anyone who wishes to develop their knowledge of effective learning behaviour.Unit:Managing study and approaches to learning

An online assessment is available to support this qualification, which can be completed as a stand-alone option.

Award in Learning to Learn


30glh

Online

This e-learning resource is ideal for a wide range of learners aged 14 and above, and is particularly relevant for anyone undertaking learning in a college, at work or at home. It will provide learners with the comprehensive knowledge, guidance, support and understanding that everyone has the right to learn, to be safe and to be respected.Mandatory unit:Understanding the need for safeguarding in a learning environment

A number of optional units are also available.An online assessment is available to support this qualification, which can be completed as a stand-alone option.

Award in Safeguarding in a Learning Environment


26glh

Online



Drugs are talked about in the media regularly but what are the real facts about drug use and its effects? This programme raises awareness of the drugs that are part of everyday life and also explores the causes and consequences of substance and alcohol abuse.Mandatory unit:Develop an awareness of substance misuse

Award in Substance Misuse Awareness


13glh

Tutorial, enrichment and non-qualification provision

This Level 1 course will help learners to identify and improve their own levels of fitness, and support them in making exercise part of their everyday life. It explores the fundamental principles of exercise and fitness, as well as safety when exercising, and provides a step-by-step guide to building a personal training programme. It is also available as an e-learning resource, filled with user-friendly and fully interactive content.Mandatory units:Understand the principles of exercise and fitness

Demonstrate an understanding of safety factors relating to exercise

Apply the principles of a training programme

An online assessment is available to support this qualification, which can be completed in conjunction with the printed learning resources or as a stand-alone option.

Award in Exercise Studies


90glh

Online and workbook



This qualification aims to raise awareness in response to current agendas on sustainable development. The programmes explore the links between society, the economy and the environment.Mandatory units for Level 1:Understand the importance of sustainable development to the individual

Understand the importance of sustainable development to the workplace

Mandatory units for Level 2:Explore and understand principles and benefits of sustainable development

Plan, implement and evaluate sustainable development practice

Award in Sustainable Development

Level 1/2Credit value: L1 4/L2 6

L1 40glh/L2 60glh

This programme looks at managing personal finances and encourages the learner to expand their knowledge of ways of saving for the future. It will also enable them to understand issues around financing a home and budgeting a wage.Mandatory unit:Personal money management

Award in Personal Money Management


30glh

These courses introduce some of the concepts around citizenship and explore how we can make a positive contribution to society. They will help learners to develop a better understanding of their own identity and the skills to express opinions about issues that concern them.Level 1 mandatory unit:Introduction to citizenship

Level 2 mandatory unit:Active citizenship

Certificate in Citizenship

Level 1/2L1 20glh/L2 30glh

This online programme aims to raise learners’ awareness of sexual health and relationship issues. Learners will also be able to develop their understanding of contraception and sexually transmitted infections.Mandatory module:Develop an awareness of relationships and sexual health


Award in Sexual Health Awareness


9glh

New for 2013/14

Online



The Business Game is a visually appealing educational game experience that has a complex business simulation running behind the scenes. This Level 2 programme is ideal for learners following GCSE, Applied GCSE, BTEC First or an equivalent qualification in business or a related subject.

The game allows learners to ‘play’ the role of someone who starts a new manufacturing company. They choose a product to produce, take to market and sell. Working through five ‘stages’, they are exposed to key business concepts such as pricing, marketing and sales. It allows for the experience and practice of key business concepts and will generate final reports on the learners’ decisions and performance for reflection and discussion.

Content:

Stage 1: Introduction to the scenario and learning the interfaceStage 2: Select your market researchStage 3: Select your sales strategyStage 4: Prepare to tradeStage 5: Complete three years of trading

The Business Game

New for 2013/14

Online

The Business Game



We can now offer a unique game approach to delivering ‘preparing for work’ materials with our ExperienceWorks game. Learners will enter into a rich graphic interface of a business park environment and choose from a range of industries from engineering to hospitality to apply for a work experience placement.

Units are broken down into manageable challenges, which can be used in the classroom as part of a structured lesson, or individually as part of a distance learning course. The learner will be taken through job applications, interview role play, health and safety, managing information, and practical application using games and reflection.

The game can be played multiple times, enabling the learner to choose different industries each time to improve knowledge and skills. Tutors can track the outcomes online to provide feedback and support.

ExperienceWorks

New for 2013/14

Online

Our range of personal development courses, developed in conjunction with ASDAN, is designed to provide learners with short courses as part of their study programme alongside their main qualification and English and maths, that equip them for the world of work or further study. The courses make use of our smart course engine to allow individual learners to tailor their learning according to their specific needs, so they can complete as little or as much as they need in order to complete their study programme. The courses can be used to accredit between 10 and 60 hours of learning activity and cover a range of areas, including: • Careers and work experience• Personal finance• Environmental issues• Food and nutrition• Volunteering• Sexual Health• Enterprise. Within each programme is a set of challenges, each of which focuses on different aspects of the subject. Learners complete only the challenges that are relevant to their interests or learning needs and they produce an e-portfolio of evidence for their tutor to mark. The system also enables students to complete a personal learning plan online and review their learning, including which skills they have used.

Gain4Work

New for 2013/14

Online


Having used Tribal’s paper-based VRQ materials for a number of years to support our care distance learners we are now able to access Tribal’s new online assessments through their Trained4Work platform. Now our learners have the choice to complete their assessments by paper or online, providing a more flexible and creative solution to our customers.Dawn Yau, QCF Course Coordinator, Brockenhurst College


By working through this programme, learners will receive an introduction to the various medicines they are likely to encounter in a work environment, including how medicines are dispensed and administered, and their possible side effects.Mandatory units:Understand medication and prescriptions

Supply, storage and disposal of medication

Understand the requirements for the safe administration of medication

Record-keeping and audit processes for medication administration and storage


Certificate in Understanding the Safe Handling of Medicines


110glh

Full Level 2


This qualification will provide learners with core sector knowledge, including health and safety, and equality and diversity. They can then develop specialist knowledge through optional units such as dementia care, handling medicines and end of life care.Mandatory units: Unit SHC21: Introduction to communication in health and social care

Unit SHC22: Introduction to personal development in health and social care

Unit SHC23: Introduction to equality and inclusion in health and social care

Unit SHC24: Introduction to duty of care in health and social care

Unit HSC024: Principles of safeguarding and protection in health and social care

Unit HSC025: The role of the health and social care worker

Unit HSC026: Implement person-centred approaches in health and social care

Unit HSC027: Contribute to health and safety in health and social care

Unit HSC028: Handle information in health and social care settings

A range of optional units is also available, through which learners can specialise in particular areas.

Diploma in Health and Social Care (Adults)


319–396glh

Full Level 2



This qualification is designed to offer an introduction to working in health, social care and children’s and young people’s settings. It is applicable to a range of adult, early years and young people’s settings and roles.Mandatory unit:Understand the range of service provision and roles within health and social care

(adults and children and young people), early years and childcare

Award in Exploring Working in Health, Social Care and Children’s and Young People’s Settings


26glh

This programme is designed for learners who are preparing to (or have recently started) working in the adult social care sector. It aims to develop learners’ knowledge around a variety of topics that are fundamental to working in adult social care.Mandatory units: Principles of communication in adult social care settings

Principles of personal development in adult social care settings

Principles of diversity, equality and inclusion in adult social care settings

Principles of safeguarding and protection in health and social care

Introduction to duty of care in health, social care or children’s and young people’s settings

Understand the role of the social care worker

Understand person-centred approaches in adult social care settings

Understand health and safety in social care settings

Understand how to handle information in social care settings

Certificate in Preparing to Work in Adult Social Care


179glh

Full Level 2

Technical Certificate



As many people with mental ill-health face stigma and discrimination, this qualification aims to promote a more positive approach, enabling learners to challenge the negative attitudes and stereotyping that discourage some people from seeking the appropriate help and support required.Mandatory unit:Develop an awareness of mental health

Award in Mental Health Awareness


24glh

This course will enhance learners’ understanding of mental distress and provide some of the knowledge required to deliver person-centred and hope-inspiring mental health care. Our learning materials meet the adult pathway for this qualification.Units:Mental health and mental health issues

Approaches to care and management in mental health

Change and support in relation to mental health

Aspects of supporting an adult to manage their mental health problems

Award in Understanding Working with People with Mental Health Issues


95glh

Our learning materials for the Certificate in Mental Health Awareness aim to broaden learners’ knowledge of mental ill-health and the most commonly diagnosed mental health conditions.Mandatory units:Understanding mental health

Understanding stress

Understanding anxiety

Understanding phobias

Understanding depression

Understanding post-natal depression

Understanding bipolar disorder

Understanding schizophrenia

Understanding dementia

Understanding eating disorders


Certificate in Mental Health Awareness


130glh

Full Level 2

This course is designed to provide learners with a sound knowledge and understanding of the range of service provision and the requirements of a variety of roles within health and social care (adults and children and young people), early years care and childcare.Mandatory unit:Understand the range of service provision and roles within health and social

care (adults and children and young people), early years and childcare

Understand the principles and values in health, social care (adults and children

and young people), early years and childcare

To achieve the qualification, learners must also achieve four credits from the optional units available.

Award in Introduction to Health, Social Care and Children’s and Young People’s Settings


86–101glh



This course will provide learners with an understanding of the principles of palliative care, encouraging them to take a person-centred approach to meet the emotional, spiritual and social needs of people who are nearing the end of life and their families.Mandatory units:Understanding end of life care

Communication during end of life care

Assessment and care planning in end of life care

Person-centred approaches to end of life care

Care during the final hours of life and bereavement care


Certificate in the Principles of End of Life Care


141glh

This course is designed for those responsible for co-ordinating and delivering activities in care settings. It aims to provide learners with comprehensive knowledge and understanding of the potential benefits for individuals in social care of engaging in both everyday and programmed activities.Mandatory units: Understand activity provision in social care

Understand the delivery of activities in social care

Understand the benefits of engaging in activities in social care

Learners also select an optional unit in accordance with the specific learning pathway they wish to follow.

Award in Supporting Activity Provision in Social Care


62–83glh

This programme is designed to help learners develop their knowledge and understanding of dementia and the principles of caring for people with the condition.Mandatory units:Dementia awareness

The person-centred approach to the care and support of individuals with dementia

Understand the factors that can influence communication and interaction with individuals

who have dementia

Understand equality, diversity and inclusion in dementia care

Understand the administration of medication to individuals with dementia using a

person-centred approach

Understand behaviour in the context of dementia

Understand the benefits of engaging in activities in social care


Certificate in the Principles of Dementia Care


123glh

Full Level 2

This qualification is ideal for a wide range of learners who wish to gain an understanding of end of life care. Tribal’s materials look at areas such as how dementia impacts on end of life care, the role of the care worker in time of death and the grieving process.Mandatory units:Understand how to work in end of life care

Understand how to provide support to manage pain and discomfort

End of life care and dementia

Understanding the role of the care worker in time of death

Understand loss and grief in end of life care

Certificate in Understanding End of Life Care


110glh

New for 2013/14

Full Level 2




I have learned a lot from the course and have a much better understanding of people with dementia. I love the way Tribal presents training. They ensure the learner is fully supported. Thank you. Can’t wait to start the next course!

Principles of Dementia Care learner feedback



Specifically designed for the health care sector, this qualification will enable learners to recognise the importance of effective communication in the workplace, health and safety, and quality standards. It will also help them to identify any personal development needs.Mandatory units:Communication skills for working in the health sector

People and personal development in the health sector

Health, safety and security in the health sector

Service improvement in the health sector

Maintaining quality standards in the health sector

Equality and diversity in the health sector

Certificate for Working in the Health Sector


75glh

Full Level 2

There are approximately 820,000 people in this country who have some form of dementia. This programme aims to provide learners with an understanding of the common types of dementia and their causes. It will help them to develop an awareness of how the actions of others can affect individuals with dementia and provides an appreciation of a person-centred approach to dementia care and support.Mandatory units:DEM 201: Dementia awareness

DEM 202: The person-centred approach to the care and support of individuals with

dementia

DEM 205: Understand the factors that can influence communication and interaction

with individuals who have dementia

DEM 207: Understand equality, diversity and inclusion in dementia care

Award in Awareness of Dementia


72glh



This programme outlines the principles of diabetes and also discusses how to manage the condition through diet, exercise and attitude. The programme is designed for those working in the health care sector who wish to increase their awareness of diabetes in order to support individuals.Mandatory units:Explore the principles of diabetes

Explore the management of diabetes

Prevention, complications and care of diabetes

Explore cardiovascular care for people with diabetes

Certificate in Diabetes Awareness

Level 3120glh

This qualification is designed for a wide range of learners who wish to gain an understanding of the care and management of diabetes. It is ideal for those who are currently working, or would like to work, in health or social care.Mandatory units:Understand diabetes

Prevention and early intervention of Type 2 diabetes

Understand the initial care of diabetes

Understand the treatment and management of diabetes

Certificate in Understanding the Care and Management of Diabetes


105glh

Full Level 2

This programme will allow learners to build their knowledge and understanding of how to prevent and control infection. It covers the principles of the causes and spread of infection, cleaning and decontamination, personal hygiene and preventative measures.Mandatory units:Principles of the causes and spread of infection in health care settings

Principles of the importance of personal hygiene and health in the prevention and control

of infection in health care settings

Principles of decontamination, cleaning and waste management in health care settings

Principles of infection prevention and control in a health care setting

Certificate in the Principles of the Prevention and Control of Infection in Health-care Settings


111glh

Full Level 2

This qualification is designed to raise awareness of infection control legislation and policies. It will support learners’ understanding of the causes of infections, the conditions in which they thrive and the ways that they can be spread.Mandatory units:The principles of infection prevention and control

Causes and spread of infection

Cleaning, decontamination and waste management

Award in the Prevention and Control of Infection


70glh


Healthy Living

This programme is designed for those who wish to develop their understanding of the principles of healthy eating and the role of food in maintaining health. It will help learners to make informed decisions about their diets and maintain a healthy diet throughout their life.Mandatory units:Explore principles of healthy eating

Consider nutritional needs of a variety of individuals

Use food and nutrition information to plan a healthy diet

The principles of weight management

Understanding eating disorders

Certificate in Nutrition and Health


114glh

Full Level 2

Coming soon


Recent statistics show that the number of people who are overweight or obese is continually rising in the UK. This topical programme explores the role of food in maintaining health and well-being, and provides learners with the knowledge to make an informed choice about their diet. Mandatory units: Explore principles of healthy eating

Consider nutritional needs of a variety of individuals

Use food and nutrition information to plan a healthy diet

Award in Nutrition and Health


98glh


Healthy Living

Delivering on behalf of the college, Tribal has recruited, inducted and delivered a wide range of short vocationally related programmes. Tribal’s exposure to national agendas informs the college of additional opportunities; submitting joint bids together to widen participation and reach new markets. Effective partnerships between colleges and private training providers work in the best interests of the learner. Sharing best practice, excellent learning materials (such as NCFE’s) and adapting modes of delivery to suit leads to terrific learner success.

Graham Taylor, Principal and Chief Executive, New College Swindon

A healthy diet and regular physical activity both help to maintain fitness levels, reduce stress, improve sleep patterns, increase life quality and expectancy, and reduce the risk of heart disease, diabetes and some forms of cancer. This programme offers a step-by-step guide to healthy eating and improving personal fitness.Mandatory units: Understanding health and exercise

Understanding the role of nutrition in exercise

Planning and preparing for personal exercise and nutrition

Award in Improving Personal Exercise, Health and Nutrition


90glh

This Level 1 course will help learners to identify and improve their own levels of fitness, and support them in making exercise part of their everyday life. It explores the fundamental principles of exercise and fitness, as well as safety when exercising, and provides a step-by-step guide to building a personal training programme. It is also available as an e-learning resource, filled with user-friendly and fully interactive content.Mandatory units:Understand the principles of exercise and fitness

Demonstrate an understanding of safety factors relating to exercise

Apply the principles of a training programme


Award in Exercise Studies


90glh

Online and workbook


Healthy Living

Drugs are talked about in the media regularly but what are the real facts about drug use and its effects? This programme raises awareness of the drugs that are part of everyday life and also explores the causes and consequences of substance and alcohol abuse.Mandatory unit:Develop an awareness of substance misuse

Award in Substance Misuse Awareness


13glh

This online programme aims to raise learners’ awareness of sexual health and relationship issues. Learners will also be able to develop their understanding of contraception and sexually transmitted infections.Mandatory module:Develop an awareness of relationships and sexual health


Award in Sexual Health Awareness


9glh

New for 2013/14

Online


Full Level 2*This qualification is suitable for learners working in an administrative role who would like to develop their business and administration skills. It aims to provide learners with the knowledge to carry out their roles efficiently and effectively. Mandatory units: Manage own performance in a business environment

Improve own performance in a business environment

Work in a business environment

Communicate in a business environment

Learners must complete mandatory units 03 and 04 plus optional units to achieve the Award. For the Certificate, the learner must complete all four mandatory units plus a selection of optional units.*Only the Certificate qualification is a full Level 2.

NVQ Award/Certificate in Business and Administration


Award 9/Certificate 21 glh varies



I am grateful for the opportunity. I learned a huge amount from my course and would most definitely recommend it to others.

Learner feedback

Certificate in Principles of Business and Administration


This qualification covers a range of essential skills for the workplace, which will be useful to learners throughout their careers. It will be particularly valuable to those who currently work in an administrative role and wish to achieve a qualification to support their work.The course meets the requirements of the Technical Certificate for the Intermediate Apprenticeship in Business and Administration.Mandatory units: Principles of personal responsibilities and working in a business environment

Principles of providing administrative services

Principles of managing information and producing documents

Learners must also complete a minimum of two credits from optional units to achieve the qualification.


104glh

Full Level 2

Online version coming soon!



This programme is ideal for learners who wish to develop their knowledge and understanding of the retail sector and industry. It is specifically designed to meet the needs of candidates who work or want to work in the retail sector.Units:Understanding the business of retail

Understanding customer service in the retail sector

Understanding how a retail business maintains health, safety and security on its

premises

Understanding the retail selling process

Understanding how individuals and teams contribute to the effectiveness of a retail

business

Understanding the control, handling and replenishment of stock in a retail business

Understanding retail consumer law

Understanding the handling of customer payments in a retail business

Being responsible for other people’s money

Award in Retail Knowledge


glh varies

This programme is relevant for anyone who works, or would like to work, in a customer service role. It assesses the knowledge and understanding of the key areas of customer service and will allow learners to successfully engage with a diverse range of customers in a variety of situations. The course meets the requirements of the Technical Certificate for the Customer Service apprenticeship and is a full Level 2 qualification. It is also available as an e-learning resource structured in eight bite-sized modules filled with user-friendly and fully interactive content.Mandatory units:Understanding the organisation

Prepare to deliver excellent customer service

Communication in the customer service role


Certificate in Customer Service Knowledge


115glh

Full Level 2


Online and workbook

Tribal is a long standing partner of the College and we have found the invaluable support they have provided over the years has enabled us to significantly grow our employer engagement activity, widen our curriculum offer to learners and improve on our success rates.

Helen Beckenham, Adult Learning Coordinator, Nescot College



This Level 3 qualification contributes towards the advanced apprenticeship in customer service and aims to develop learners’ knowledge of customer service in a number of areas. It focuses on the effective use of communication in customer service, the use of service delivery in a range of different sectors and the principles of making improvements to customer service.Modules:Module 1: Communication in customer service

Module 2: Principles of customer service delivery

Module 3: Improving customer service

Certificate in Customer Service Knowledge


113glh




Available at Levels 2 and 3, the programme aims to develop knowledge and understanding of the key areas of customer service. It is ideal for anyone who deals with customers – either internal or external to their organisation – as a major part of their job role. Mandatory units for the Certificate: Unit F1: Communicate using customer service language

Unit F2: Follow the rules to deliver customer service

Mandatory units for the Diploma:

Unit F3: Demonstrate understanding of customer service

Unit F4: Demonstrate understanding of the rules that impact on improvements in

customer service

Learners also select a number of optional units to achieve their chosen qualification.

NVQ Certificate/Diploma in Customer Service

Level 2/3Credit value:

L2 Certificate 28 L3 Diploma 42

glh varies

Full Level 2/3



This team leading programme will help learners to achieve a qualification awarded by the Chartered Management Institute (CMI). It will support the development of skills in leading a team, making sure that the team’s work achieves organisational objectives, and contributing to planning, problem solving and decision making.Units:Group AUnit 2001: Personal development as a team leader

Unit 2002: Team communications

Unit 2004: Controlling resources

Unit 2005: Building work relationships

Unit 2006: Team development

Unit 2007: Providing customer service

Group BUnit 2003: Team performance

Unit 2008: Being a team leader

For the Certificate it is possible to have a free choice of the units taken for the qualification, although certain units are mandatory for the Diploma.*Only the Certificate and Diploma are full Level 2 qualifications.

**The Certificate also meets the requirements of the Technical Certificate for the Team Leading

apprenticeship.

Award/Certificate/Diploma in Team Leading


Award 5Certificate 15

Diploma 38Award: 15–25glh

Certificate: 50–65glh Diploma: 130–135glh

Full Level 2*

Technical Certificate**

This programme is designed to provide learners with recognition of enterprise education, skills and attributes. Tribal’s materials will enable learners to identify and develop their own capabilities through the planning, implementation and evaluation of project work in the context of enterprise. Units: Understand and explore enterprise skills

Plan and carry out an enterprising project

Evaluation of enterprise project and self-development

To achieve the Award learners must successfully complete Unit 01. To achieve the Certificate all three units must be completed.*Only the Certificate is a full Level 2 qualification.

Award/Certificate in Developing Enterprise Skills



Certificate: 130glh

Full Level 2*

This programme is designed to provide learners with an introduction to the roles and functions of a team leader. It also looks at areas such as motivating teams and planning and monitoring their work.Mandatory units:Preparing to lead the team

Support development of self and team members

Communication and the team leader

Equality, diversity and the team leader

Motivating the team

Certificate in Team Leading Knowledge


135glh

Coming soon

Full Level 2




This Award provides a comprehensive introduction to the role of stewards at spectator events, and will enable learners to develop knowledge and understanding of the key issues concerning spectator control, such as controlling spectator movement, crowd problems and dealing with emergency situations.Mandatory units:How stewards prepare for spectator events

How stewards control the entry, exit and movement of spectators at events

How stewards monitor crowds and respond to potential crowd problems at

spectator events

How to respond to injuries, illnesses and other emergencies in active leisure and learning

Award in Understanding Stewarding at Spectator Events


40glh

This qualification is designed for those who work in a customer enquiry and customer service context, specifically in a call centre work environment. By undertaking this course, learners will be able to develop and practise the skills required to make an effective contribution in their work role.Mandatory units:Principles of personal effectiveness in a contact centre

Principles of health and safety in a contact centre

Principles of personal responsibilities and working in a business environment


Certificate in Contact Centre Operations


93–104glh

Full Level 2


Coming soon

Online

Designed to reflect the current and future needs of employers, this qualification will provide learners with a comprehensive understanding of sales theory and sales techniques. It covers the essential skills and knowledge required to identify and meet customers’ needs, identify relevant regulatory requirements, apply legislation and adopt ethical behaviour in sales-related activities.Mandatory units:Understanding the sales environment

Understanding sales techniques and processes

Understanding legal, regulatory and ethical requirements in sales or marketing

Principles of personal responsibilities and working in a business environment


Certificate in the Principles of Sales


131–156glh

Full Level 2


Online



Over the past two years I have been using Tribal’s materials and services to support my distance learners who have found them relevant, up to date and engaging. Tribal in conjunction with NCFE have been supportive and enabled my business to grow.

May Lan Jefford, Managing Director,May Jefford Associates


Employability

The Award and Certificate in Employability Skills will help learners to develop some of the fundamental skills they need for the job application process and in the workplace. As well as job search skills, our learning materials cover personal preparation for employment, self-improvement and effective behaviour at work.Workbooks:Business and customer awareness

Problem solving at work

Working in a team

How to keep improving


Setting yourself targets

Handling information at work

Coping with change

Job and training search skills

Job application skills

Interview skills

Being safe and healthy at work



Award 6/Certificate 13 Award: 36–48glh


In collaboration with Working Links, we have developed a unique, online learning and assessment tool: Employability – essential work skills. This exciting resource contains 140 e-learning modules and an employability assessment tool to enable learners to develop essential employability skills. Learners will be provided with a tailored range of interactive resources that will enable them to work independently to ensure they have the knowledge, confidence and skills to pursue and sustain employment. The assessment process will inform both tutors and advisers of their learner’s current motivation level, explore potential barriers to learning and also highlight core competencies. Designed to be used by individuals or as part of a blended support programme, it offers valuable support for anyone working towards recognised employability qualifications such as those offered by ASDAN, BTEC, City & Guilds and NCFE.

Online

Employability – essential work skills


This will enable learners to develop and enhance skills required for the working environment. They will also explore job-searching techniques and will gain an increased awareness of the range of opportunities available in employment. Workbooks:Business and customer awareness

Problem solving in a place of work

Working in a team


Managing your time

ICT for employment

Following instructions

Working with colleagues

Interview skills

Health, safety and security in the workplace

*Only the Certificate is a full Level 2 qualification.



Award 6/Certificate 13Award: 36–48glh


Full Level 2*



Our learning materials are designed to provide learners with the opportunity to develop their personal and social development skills, preparing them for independence and working life. The programme has particular relevance for those who wish to seek, gain and retain employment, or progress to further learning.Units:Developing self

Dealing with problems in daily life

Environmental awareness

Healthy living

Individual rights and responsibilities

Managing own money

Preparation for work

Working as part of a group

To achieve the Award learners must complete four units (minimum credit value 7). For the Certificate they need to complete eight units (minimum credit value 15).

Award and Certificate in Personal and Social Development



Certificate: 150glh

New for 2013/14


Personal, Learning and Thinking Skills (PLTS) provides learners with the opportunity to develop and demonstrate generic learning skills that will enable them to progress with learning and prepare for the world of work. ASDAN has produced the PLTS Logbook to support a wide range of learners with the development of personal, learning and thinking skills throughout the curriculum, vocational programmes and apprenticeships. It will enable them to practise and track their personal, learning and thinking skills within a range of contexts.

ASDAN Personal, Learning and Thinking Skills (PLTS) Logbook



This qualification aims to raise awareness in response to current agendas on sustainable development. The programmes explore the links between society, the economy and the environment.Mandatory units for Level 1:Understand the importance of sustainable development to the individual

Understand the importance of sustainable development to the workplace

Mandatory units for Level 2:Explore and understand principles and benefits of sustainable development

Plan, implement and evaluate sustainable development practice

Award in Sustainable Development

Level 1/2Credit value: L1 4/L2 6

L1 40glh/L2 60glh

This qualification aims to support the practice of learners who may deliver information, advice or guidance as part of their work role. The skills and knowledge gained from undertaking this programme will increase learners’ confidence and ability in information, advice or guidance delivery.Mandatory units:Developing interaction skills for information, advice or guidance

Information, advice or guidance in practice

A number of optional units are also available.*Only the Certificate is a full Level 2 qualification.

Award/Certificate in Information, Advice or Guidance




Full Level 2*

New for 2013/14

This course is ideal for anyone who wishes to develop their knowledge of the issues and anti-discrimination laws that relate to equality and diversity. It is designed to raise awareness of the issues which relate to equality, diversity, prejudice and discrimination, and will provide learners with knowledge and understanding of their rights and responsibilities in this often complex area. It is also available as an e-learning resource structured in three bite-sized modules filled with user-friendly and fully interactive content.Units:Section AExploring equality and diversity

Exploring how people’s rights and responsibilities are protected at work

Section BWorking or learning in a place that promotes diversity

Living in diverse communities

To achieve the Award learners must complete one unit from Section A. To achieve the Certificate, learners must complete one unit from Section A and one unit from Section B. An online assessment is available to support this qualification, which can be completed in conjunction with the printed learning resources or as a stand-alone option.*Only the Certificate is a full Level 2 qualification.

Award/Certificate in Equality and Diversity



Certificate: 100glh

Full Level 2*

Online and workbook



This programme looks at managing personal finances and encourages the learner to expand their knowledge of ways of saving for the future. It will also enable them to understand issues around financing a home and budgeting a wage.Mandatory unit:Personal money management

Award in Personal Money Management


30glh



These courses introduce some of the concepts around citizenship and explore how we can make a positive contribution to society. They will help learners to develop a better understanding of their own identity and the skills to express opinions about issues that concern them.Level 1 mandatory unit:Introduction to citizenship

Level 2 mandatory unit:Active citizenship

Certificate in Citizenship

Level 1/2L1 20glh/L2 30glh

This qualification aims to provide learners with an understanding of key health and safety legislation and how to maintain health and safety in the workplace. It supports safe working practices and may contribute to a reduction in workplace-related accidents, injury and illness.Units:Health and safety in the workplace

Fire safety principles

DSE risk assessment

COSHH risk assessment

Manual handling safety at work

Award in Occupational Health and Safety


65glh

This e-learning resource is ideal for a wide range of learners aged 14 and above, and is particularly relevant for anyone undertaking learning in a college, at work or at home. It will provide learners with the comprehensive knowledge, guidance, support and understanding that everyone has the right to learn, to be safe and to be respected.Mandatory unit:Understanding the need for safeguarding in a learning environment


Award in Safeguarding in a Learning Environment


26glh

Online

Tribal’s Learning to Learn programme provides a concise introduction to the learning process and is ideal for anyone who wishes to develop their knowledge of effective learning behaviour.Unit:Managing study and approaches to learning


Award in Learning to Learn


30glh

Online



Tribal’s online health and safety course presents a sound introduction to the basic principles of health and safety. Filled with interactive features and activities, this short course is designed to be worked through at a pace suited to the learner and includes an option for tutors or employers to track learner progress. The course provides instant feedback so that the learner knows where they need to revisit their learning, and also features a number of accessibility options, making it appropriate for a wide range of people.

Health and Safety: An introduction for everyoneOnline

Contact details

A: Forsyth House, Alpha Business Park, Monks Cross, York, YO32 9WN

E: [email protected] W: www.tribalgroup.com/publishing

Follow us on Twitter @Trained4Work and @TribalGoLearn

How to order

If you would like to place an order for any of the courses in this brochure, you can download our order form from www.tribalgroup.com/publishing (go to the ‘Courses’ section). Our latest price list is also accessible here.

Alternatively, you can telephone us on 01904 550110 to request an order form or price list, or to arrange an appointment with one of our business development managers, who will be able to help you with your training requirements and support you with any qualification or curriculum queries you may have.

Forsyth HouseAlpha Business ParkMonks CrossYorkYO32 9WN

T: 01904 550110E: [email protected]: www.tribalgroup.com/publishingFollow us on Twitter @Trained4Work

Specialist Learning Solutions: Products and Services 2013/14

Documents

Transcript of Specialist Learning Solutions: Products and Services 2013/14