Social CRM
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Transcript of Social CRM
IT’S TIME TO
YOUR MARKETING WITH SOCIALCRMTRANSFORM
1. Consumer Behavior Has Changed
• How You Market Your Service Has To Change
• Proposed Solution
…the Internet has turned what used to be a controlled, one-way message into
a real-time dialogue with millions. “
…nurture fans from mere prospects
to paying customers“
70% of the links search users
click on are organic—not paid.
of adult Americans use the Internet.
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44% of businesses have acquired a customer through Twitter.
67%of companies
have acquired a customer through Facebook.
Make your marketing as mobile as your customers
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Collecting consumer feedback via Reviews is one the most powerful ways to get search engine visibility
Social Engage helps convert your online customers into advocates for your business.
By presenting options to the consumer after they complete the SureCritic review your customers can also create a Google Places review and/or share their SureCritic review, with friends and family.
Search Optimization - Review data and your personal business review page content is optimized and indexed
by all the most popular Internet search engines like Google. We create a unique URL address for each
review, giving you the best visibility possible.
Email Matching - We find emails for your customers so you don’t have to.
Watch Your Marketing Perform and Measure the Results
The Marketing Mix You Need
• Mobile-Friendly Emails
• Search Optimization • Review Score • Review Alerts• Social Engage• Custom Coupons and
Graphics• Measurable Results
• Appointment Request Button
• Connect Twitter with Facebook for even better results
• Service Reminder, Welcome, and Thank-you Emails
• Personalized Customer Message
New social media features from Mitchell 1 help
companies increase their reach and strengthen
prospect relationships using social media.