SMR Induction

Education | Technology | HR Professional Services


Staff Induction


AGENDA

1 SMR Journey

2 Redesigned Logo

3 Redefined Vision, Mission & Values

4 The Goal

5 The Businesses

6 The Team

7 Employee Handbook

8 Quality Management System (QMS)


1 SMR JOURNEY


•Late 1978 – starting as a sole proprietorship and subsequently as a partnership.

•1989 - formalised as a private limited company.

•Primarily a corporate training company focusing on Trainer Training and Management Development.

• Moving into developing Learning & Competency software and consulting solutions.

• Expanding our services into the Gulf Cooperation Council (GCC) countries

• Formalisation of SMR HR Technologies Sdn Bhd, achieving the Multimedia Super Corridor (MSC) status

• On March 13, 2006 listed on the ACE Market of Bursa Malaysia – SMRT Holdings Berhad

• Expanded into the Education sector - Tertiary Education

70’s – 80’s 90’s 2000 2001 2006 NOW


SMR GROUP

Corporate Office

•Plaza Sentral

University Main Campuses

•CUCMS, Cyberjaya•AMU, Cheras

Operations Office

•Mid Valley City

India Office•Chennai

Middle East Office•Bahrain


2 REDESIGNED LOGO


REDESIGNED LOGO


3 REDEFINED VISION, MISSION & VALUES


Vision Be the name synonymous for championing world-class practices in unleashing human potential


Mission We strive to maximise the potential in people through innovative solutions


Values

PassionBe passionate and deliver exceptional value

CommitmentBe committed, honest, truthful and be professional in whatever we do

RespectWe respect diversity and strongly believe that diversity fuels growth

Innovationwe aim to foster innovation. To us, innovation simply means continuously improving all the time

ResultsAs we live by these values, we reach for the most quantifiable mark of success: results


4 THE GOAL


Learning Conglomerate

Education | Technology | HR Professional Services11

KEY LEADERSHIPBoard Members


5 THE BUSINESSES


Tertiary

EDUCATION

International School

Cyberjaya University College of Medical Sciences

ASIA Metropolitan University


• ELT Programme

TRAINING

• ProELT Programme

Vocational Technical Training

Workforce Training

Capacity Building Training

Chartered Institute of Personnel and Development


TECHNOLOGY


Human Capital Audit - Competency & Talent Management - Learning & Development –

Outsourcing Management

HR PROFESSIONAL SERVICES

Workforce Consulting Events


6 THE TEAM


ELT Team

Executive DirectorArasu

CEO, Corporate OfficeSyed

Senior Manager, OperationsLily Zalina

Officer, AdminJulaili

Project Manager, ELTMichael

Zone Manager, Southern

Alistair

Support Manager, Southern

Paula

Mentors

Zone Manager, CentralJeremy

Support Manager, CentralJoanne

Mentors

Zone Manageer, Northern

Larry

Support Manager, Northern

Lynne

Mentors

Project Manager, ProELT

Michael

Facilitators

E-Moderators

Manager, AcademicSteve

Support Manager, Academic

Kathy


Technology Team (KL)


CTOMuralidharan

Business Development Partner(s)

R & D Partner(s)


HRPS Team

Chairman & Group CEODato' Dr R. Palan



Acting COO, HRPSRizal

Master Trainer/ Head of Training

(TTT related Training Programmes)

Karen

Senior Training Specialist/ Head of Training

Gurit

Coordinator, BSSSyn Yee

TelemarketerVacant

Senior Consultant/ Head of Consulting

Jayasree

Coordinator, BSSAzwa

Manager, EventsNeena

Coordinator, EventsFazyanie

TelemarketerVacant


Corporate Office & Group Finance Team

Chairman & Group CEODato' Dr R Palan

Director, Global Business Development

A. Subra

Manager, Business Development

Krishnan

Team Leader, Business

DevelopmentJuliana



Officer, Corporate AffairsAdhish

Executive Assistant

Claris Choy

Officer, AdminKevin

DriverFaizal

DriverNazrul

Officer, HRVacant

Officer, QualityVacant

CFOStephanie Lee

Manager, FinanceVacant

Assistant Manager, Finance

Winnie Ow

Assistant Manager, Finance

Chris Tan

Officer, Accounts & AdminYan Ni

Assistant, Admin

Liza


Shared Services (SS) Team


Manager, Shared ServicesAnnie Chew

Assistant Manager, Marketing Services

Agnes Peter

Graphic DesignerVacant

Web DesignersFatimah

Officer, Marketing ServicesHasinah

Officer, HR ServicesConnie Cha

Office AssistantYuslee

Officer, HR ServicesVacant

Officer, Admin ServicesVacant


7 EMPLOYEE HANDBOOK


1. INTRODUCTION1. Table of Content2. Welcome Message3. Organisation Description4. Introductory Statement5. Employee Acknowledgement Form6. Customer Service Charter

2. BUSINESS ETHICS & CONDUCT1. Business Ethics & Conduct2. Conflicts of Interest3. Non-Disclosure4. Cash Collection for The Company

3. EMPLOYMENT1. Nature of Employment2. Employment Categories3. Internship Programme4. Probationary Period5. Employee Relations6. Equal Employment Opportunity7. Employee Medical Examinations8. Immigration Law Compliance9. Disability Accommodation10. Internal Job Posting Opportunity &

Employee Referrals11. Employment Reference Checks12. Performance Evaluation13. Job Descriptions14. Employment Termination


4. EMPLOYEE BENEFIT PROGRAMME1. Leave2. Medical Benefits3. Insurance & SOCSO4. Employee Provident Fund (EPF)5. Competency & Skills Enhancement6. Bonus & Ex-Gratia7. Overtime8. Employee of the Quarter9. Long Service Award10. Mobile Phone Service Scheme11. Employee Share Incentive Scheme12. Time Off to Vote

6. PAYROLL1. Salary Administration2. Administrative Pay Corrections3. Pay Deductions & Setoffs

7. TIMEKEEPING1. Working Hours2. Duty to Call Office3. Absent from Work4. Absent from Work During

Working Hours


8. EMPLOYEE CONDUCT1. Dress Code/ Personal Appearance2. Employment Applications3. Personal Relationships In The Workplace

(Related to Dating)4. Outside Employment5. Access to Personnel Files6. Personnel Data Change7. Computer Usage8. Email Usage9. Internet Usage10. Employee Access Card11. Employee Identification Tag12. Keys

9. OFFICE EQUIPMENT & FACILITIES1. Office Alarm System2. Company Vehicles3. Office Notebook, Projector, Camera &

Camcorder4. Photocopier & Printers5. Facsimile Machine6. Shredder7. Air Conditioner Units & Lights8. Conference Room & Meeting Room9. Pantry10. Training Centre11. Library12. First Aid Kit


10. WORKPLACE CONDITION1. Working Area2. Prohibited Area3. Workplace Etiquette4. Workplace Monitoring5. Workplace Violence Prevention6. Visitors in the Workplace7. Emergency Closing

11. WORKING PROCEDURES1. Quality Management System (QMS)2. Quality Manual3. Quality System Procedures (QSPs)4. Standard Operating Procedures (SOPs)5. Guidelines (GLs) & Supporting Documents6. Corporate Identity Manual 7. Pricing Policy8. Collection Policy9. Finger Print Time Attendance System10. Uses of Phone & Mail Systems

11. Incoming Mails12. Incoming Fax13. Office Pipe-in Music14. Dispatch Services15. Mailing Services 16. Flight Travel Arrangement17. Requisition of Stationery, A4 Paper, Sweets,

Training Materials18. Corporate Credit Cards 19. Corporate Accounts/ Corporate Rates20. Expenses Claim 21. Business Entertainment22. Mileage Claim23. Cash & Foreign Currency Requisition24. Employee Advance 25. Subsistence Allowance 26. Tax Areas Affecting SMRT Group of

Companies


12. RULES & REGULATIONS/ DISCIPLINARY ACTION

1. Employee Conduct & Work Rules (Overview)

2. Return of Company’s Property3. Drug & Alcohol4. Smoking5. Sexual & Other Unlawful

Harassment6. Security Inspections7. Solicitation8. Bulletin Board9. Progressive Discipline10. Problem Resolution (Complaint

Resolution)

13. SMR GROUP SPECIAL INITIATIVE1. Caring Committee2. SMR Sports & Recreation Club3. Suggestion Programme

14. SOCIAL OBJECTIVES1. Corporate Social

Responsibilities (CSR)2. Environment Concerns

&Restraint on Printing


8 QUALITY MANAGEMENT SYSTEM (QMS)


Scope of Certification

SMRT Holdings Berhad(Including of SMR HR Group Sdn Bhd & SMR HR Technologies Sdn Bhd)

Provision of trainer training & management training services & sales of learning resources

Provision of outsourcing & consulting services Provision of corporate support services Provision of software development & support

services


Scope of ISO

9001:2008

1. Sales

2. BSS

3. PMO

4. L&D

5. Consulting

6. Admin

7. MIS8. Mktg

9. HR

10. HRT(R & D ; Technical

Supports)

11. Finance

12. Internal Audit

13. Events

14. ELT

15. TS

Not in ISO Certification

Scope


THANK YOU

SMR Induction

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