Smart Integration & Data Driven process improvement. Orchestration SDS OP Int. Models Data ... SAP...

Silvio Arcangeli, Sr. Director Platform – Integration, SAP Center of Excellence, EMEA South

Smart Integration & Data Driven processimprovement.

© 2018 SAP SE or an SAP affiliate company. All rights reserved.

PROCESS IMPROVEMENT IN THE DIGITAL AGEBusiness demands a different degree of agility

DIGITAL DISRUPTION BUSINESS MODEL CHANGE

AGILEINTELLIGENTPROCESSES

Smart Process MiningAlgorithms Machine Learning Actionable Insights Legacy & Heterogeneous

landscapes

Internet of Things

Industry 4.0

Big data

Cloud

Hyperconnectivity

Mobile, social, …

Subscription “lock-in”

Self-service marketplaces

Access-over-ownership

Hypermarkets

On-demand services

From products to experiences

3© 2018 SAP SE or an SAP affiliate company. All rights reserved.

Business needs visibility!Typical challenges when optimizing processes

Do you knowwhat really happens in your processes?


The Desire LineAnalyst-modeled path vs. Actor-desired path

DESIRE LINE

VERY SAFEPROCESS CHECK


BI BUSINESSCONSULTING

How do you knowwhat really happens in your processes?

You measure what you expectupfront.

NO DISCOVERY.

You hire a team to interview yourpeople and produce a qualitative

report.

NO CONTINUITY, POORDISCOVERY, POOR MEASURES.

Business needs visibility!The traditional approach before Process Mining: use BI and/or consulting


NEXT-GENERATION PROCESS IMPROVEMENT POWERED BY SAP

INSIGHT-TO-ACTION

SAP IBO enablesimprovement of Business

Operations via liveactionable insights on theongoing instances of end-

to-end processes.

The Fitbit for In-FlightBusiness Processes

INSIGHT-TO-DESIGN

SAP Process Mining improvesprocess design and process

transformation via discoveringall process variants executed

in the recent history withdetailed metrics and context.

The MRI for BusinessProcesses

Powered by SAP HANA

SAP Process Mining byCelonis

Intelligent BusinessOperations

ONE STRATEGIC PLATFORM FORPROCESS EXCELLENCE TO ENABLE

DIGITAL TRANSFORMATION


How does it work?

ID

Time

Activity

FULL TRANSPARENCY

Actual process flows arevisualized in real time. SAP IBOenables insight-to-action onongoing instances.

DIGITAL FOOTPRINTS

SAP Process Mining by Celonisfinds & reconstructs digitalworkflow traces.

IT-BASED WORK

Every workflow is supportedby IT systems like SAP

DETECT. UNDERSTAND. IMPROVE.


NEXT-GENERATION PROCESS IMPROVEMENTLeverage intelligent continuous insights, for shorter and smarter cycles!

Intelligent Business OperationsPowerDesigner Process

Orchestration SDS OP Int.

Models Data

SAP Process Mining by CelonisPOWERED BY SAP HANA

MINE FOR DEFICIENCIES/ PLANFOR RE-DESIGN

AssessBaseline Mining for Improvement

OPTIMIZE CURRENT PROCESSPERFORMANCE

Insight to ActionMonitor, Mine Actionable Insights,

Adjust

MEASURE PROCESSADHERENCE

Insight to DesignDiagnose vs. Requirements

Live demo


SAP PROCESS MINING BY CELONIS – PURCHASE TO PAY DEMODiscovering Process Variants and Mining them


SAP OPERATIONAL PROCESS INTELLIGENCE - – PURCHASE TO PAY DEMOEnabling business ops users to get a view on the process, and act


Purchase-to-PaySample business case

Use MoreFavourable

OrderChannels

2.4 mio. €

IncreaseAutomation

1.7 mio. €

ReduceRework

1 mio. €MinimizeManual

Changes

500,000 €

Task shift toSharedService

300,000 €

“Relieve” theOrganisation

240,000 €

Rework inOne SRM

100,000 €

5.2 mio. €Avoid Cash

DiscountLosses

TackleMaverick

Buying

4 mio. €

PURCHASEORDER

SEND PO TOVENDOR

GOODSRECEIPT

INVOICERECEIPT PAYMENTPURCHASE

REQUEST

Typical savings fromthree customersmade in the differentparts of the P2Pprocess usingProcess Mining.

Number based onreference customerTotal POV p.a.: 4 bn. €# POs p.a. : 400,000 /# PO Items p.a.: 1,100,000


Order to CashSample business case

Bubbles show savings a customermade in the different parts of the O2Cprocess using Process Mining (fordetails see following slides)

DeliveryBlocks

260,000 €Avoid Manual

Changes ofSales Order

Items

6.2 mio. €Improve

SlowInvoicing

3.2 mio. €

Use ElectronicOrdering

3.3 mio. €Order

Rejections

1.3 mio. €

CREATE SALESORDER

CREATEDELIVERY

GOODSISSUE

CREATEINVOICE

CLEARINVOICE

RECEIVEPURCHASE ORDER


ACHIEVE FULL PROCESS COVERAGEAll important business processes can be covered

SAP Intelligent Business Operations&

SAP Process Mining by Celonis

IT Operations/IT Service

CorporatePurchasing

InternalConsulting

StandardizationBoard

Finance &Controlling

CustomerSupport

Internal Audit

Supply ChainManagement BUSINESS UNITS

PlantManagement

Shared ServiceCenter

MaterialMovement

AccountsReceivable

AccountsPayable

Order-to-CashMaterialPublishing

FulfillmentProcesses

CustomerService

Master DataManagement

Controlling

InventoryManagement

Incident/Request Mgmt.

Procure-to-Pay Make-to-Order Make-to-Inventory

PROCESSES


PROCESS TRANSPARENCY IS VITAL FOR THE SAP S/4HANA MIGRATION

SAP S/4HANA is crucial to run simple. To support your journey towards more efficient processes basedon SAP S/4HANA, we would like to introduce to you SAP Process Mining by Celonis. With Process Mining,you can achieve 100% process transparency, uncover costly inefficiencies and ensure processconformance in real time.

Spot ProcessDeficiencies

Build Business Blueprint toSimplify Migration

Ensure Process Efficiency& Conformance

S/4HANA

Migration

BEFORE & DURING S/4HANA MIGRATION

A solid understanding of how processes are really executedand where potential bottlenecks, costly manual reworksand other inefficiencies occur is key for optimizing processeson S/4HANA.Full processes transparency captures system usage,surfacing how the system is being used compared to how ithas been configured (“to-be” vs. “as-is”).

Highlights process complexity and deficiencies and allowscustomers to build out a business blueprint to simplifymoving to S/4HANA.

AFTER S/4HANA MIGRATION

SAP Process Mining by Celonis is fully compatible with SAPS/4HANA and can run directly on the productive system.

Process Mining allows real time monitoring of processimprovement measures, S/4 template adherence as well assingle process violations.

Starting from a clean basis, business processes can becontinuously analyzed and enhanced.


100,000+Users

400+enterprisecustomers

25Countries

15+Industries

+70Partners

USER & USAGE STATISTICS

70+ ERPsLargest

CustomerLandscape

30 TBLargest

CustomerInstallation

> 1 bnActivitiesat Once

+75Different

Process TypesConnected

Some of our happy customers…


THREE KEY TAKEAWAYSReal-time process improvement made easy!

Achieve fulltransparency to

detect and resolveinefficiencies

effortlessly.

Operationalize theinsights and enableend-to-end visibility

for your businessoperations.

Implementation iseasy and seamless.

You can go live in fewweeks!

Thank you.Silvio ArcangeliSr. Director Platform - IntegrationSAP Center of Excellence, EMEA South

Thank you!

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