Silvio Arcangeli, Sr. Director Platform – Integration, SAP Center of Excellence, EMEA South
Smart Integration & Data Driven processimprovement.
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PROCESS IMPROVEMENT IN THE DIGITAL AGEBusiness demands a different degree of agility
DIGITAL DISRUPTION BUSINESS MODEL CHANGE
AGILEINTELLIGENTPROCESSES
Smart Process MiningAlgorithms Machine Learning Actionable Insights Legacy & Heterogeneous
landscapes
Internet of Things
Industry 4.0
Big data
Cloud
Hyperconnectivity
Mobile, social, …
Subscription “lock-in”
Self-service marketplaces
Access-over-ownership
Hypermarkets
On-demand services
From products to experiences
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Business needs visibility!Typical challenges when optimizing processes
Do you knowwhat really happens in your processes?
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The Desire LineAnalyst-modeled path vs. Actor-desired path
DESIRE LINE
VERY SAFEPROCESS CHECK
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BI BUSINESSCONSULTING
How do you knowwhat really happens in your processes?
You measure what you expectupfront.
NO DISCOVERY.
You hire a team to interview yourpeople and produce a qualitative
report.
NO CONTINUITY, POORDISCOVERY, POOR MEASURES.
Business needs visibility!The traditional approach before Process Mining: use BI and/or consulting
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
NEXT-GENERATION PROCESS IMPROVEMENT POWERED BY SAP
INSIGHT-TO-ACTION
SAP IBO enablesimprovement of Business
Operations via liveactionable insights on theongoing instances of end-
to-end processes.
The Fitbit for In-FlightBusiness Processes
INSIGHT-TO-DESIGN
SAP Process Mining improvesprocess design and process
transformation via discoveringall process variants executed
in the recent history withdetailed metrics and context.
The MRI for BusinessProcesses
Powered by SAP HANA
SAP Process Mining byCelonis
Intelligent BusinessOperations
ONE STRATEGIC PLATFORM FORPROCESS EXCELLENCE TO ENABLE
DIGITAL TRANSFORMATION
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How does it work?
ID
Time
Activity
FULL TRANSPARENCY
Actual process flows arevisualized in real time. SAP IBOenables insight-to-action onongoing instances.
DIGITAL FOOTPRINTS
SAP Process Mining by Celonisfinds & reconstructs digitalworkflow traces.
IT-BASED WORK
Every workflow is supportedby IT systems like SAP
DETECT. UNDERSTAND. IMPROVE.
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NEXT-GENERATION PROCESS IMPROVEMENTLeverage intelligent continuous insights, for shorter and smarter cycles!
Intelligent Business OperationsPowerDesigner Process
Orchestration SDS OP Int.
Models Data
SAP Process Mining by CelonisPOWERED BY SAP HANA
MINE FOR DEFICIENCIES/ PLANFOR RE-DESIGN
AssessBaseline Mining for Improvement
OPTIMIZE CURRENT PROCESSPERFORMANCE
Insight to ActionMonitor, Mine Actionable Insights,
Adjust
MEASURE PROCESSADHERENCE
Insight to DesignDiagnose vs. Requirements
Live demo
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SAP PROCESS MINING BY CELONIS – PURCHASE TO PAY DEMODiscovering Process Variants and Mining them
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
SAP OPERATIONAL PROCESS INTELLIGENCE - – PURCHASE TO PAY DEMOEnabling business ops users to get a view on the process, and act
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Purchase-to-PaySample business case
Use MoreFavourable
OrderChannels
2.4 mio. €
IncreaseAutomation
1.7 mio. €
ReduceRework
1 mio. €MinimizeManual
Changes
500,000 €
Task shift toSharedService
300,000 €
“Relieve” theOrganisation
240,000 €
Rework inOne SRM
100,000 €
5.2 mio. €Avoid Cash
DiscountLosses
TackleMaverick
Buying
4 mio. €
PURCHASEORDER
SEND PO TOVENDOR
GOODSRECEIPT
INVOICERECEIPT PAYMENTPURCHASE
REQUEST
Typical savings fromthree customersmade in the differentparts of the P2Pprocess usingProcess Mining.
Number based onreference customerTotal POV p.a.: 4 bn. €# POs p.a. : 400,000 /# PO Items p.a.: 1,100,000
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Order to CashSample business case
Bubbles show savings a customermade in the different parts of the O2Cprocess using Process Mining (fordetails see following slides)
DeliveryBlocks
260,000 €Avoid Manual
Changes ofSales Order
Items
6.2 mio. €Improve
SlowInvoicing
3.2 mio. €
Use ElectronicOrdering
3.3 mio. €Order
Rejections
1.3 mio. €
CREATE SALESORDER
CREATEDELIVERY
GOODSISSUE
CREATEINVOICE
CLEARINVOICE
RECEIVEPURCHASE ORDER
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ACHIEVE FULL PROCESS COVERAGEAll important business processes can be covered
SAP Intelligent Business Operations&
SAP Process Mining by Celonis
IT Operations/IT Service
CorporatePurchasing
InternalConsulting
StandardizationBoard
Finance &Controlling
CustomerSupport
Internal Audit
Supply ChainManagement BUSINESS UNITS
PlantManagement
Shared ServiceCenter
MaterialMovement
AccountsReceivable
AccountsPayable
Order-to-CashMaterialPublishing
FulfillmentProcesses
CustomerService
Master DataManagement
Controlling
InventoryManagement
Incident/Request Mgmt.
Procure-to-Pay Make-to-Order Make-to-Inventory
PROCESSES
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PROCESS TRANSPARENCY IS VITAL FOR THE SAP S/4HANA MIGRATION
SAP S/4HANA is crucial to run simple. To support your journey towards more efficient processes basedon SAP S/4HANA, we would like to introduce to you SAP Process Mining by Celonis. With Process Mining,you can achieve 100% process transparency, uncover costly inefficiencies and ensure processconformance in real time.
Spot ProcessDeficiencies
Build Business Blueprint toSimplify Migration
Ensure Process Efficiency& Conformance
S/4HANA
Migration
BEFORE & DURING S/4HANA MIGRATION
A solid understanding of how processes are really executedand where potential bottlenecks, costly manual reworksand other inefficiencies occur is key for optimizing processeson S/4HANA.Full processes transparency captures system usage,surfacing how the system is being used compared to how ithas been configured (“to-be” vs. “as-is”).
Highlights process complexity and deficiencies and allowscustomers to build out a business blueprint to simplifymoving to S/4HANA.
AFTER S/4HANA MIGRATION
SAP Process Mining by Celonis is fully compatible with SAPS/4HANA and can run directly on the productive system.
Process Mining allows real time monitoring of processimprovement measures, S/4 template adherence as well assingle process violations.
Starting from a clean basis, business processes can becontinuously analyzed and enhanced.
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100,000+Users
400+enterprisecustomers
25Countries
15+Industries
+70Partners
USER & USAGE STATISTICS
70+ ERPsLargest
CustomerLandscape
30 TBLargest
CustomerInstallation
> 1 bnActivitiesat Once
+75Different
Process TypesConnected
Some of our happy customers…
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
THREE KEY TAKEAWAYSReal-time process improvement made easy!
Achieve fulltransparency to
detect and resolveinefficiencies
effortlessly.
Operationalize theinsights and enableend-to-end visibility
for your businessoperations.
Implementation iseasy and seamless.
You can go live in fewweeks!
Thank you.Silvio ArcangeliSr. Director Platform - IntegrationSAP Center of Excellence, EMEA South
Thank you!
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