SHIP4USHIP4UOrder Fulfillment Order Fulfillment Customer ServiceCustomer Service

Warehouse ManagementWarehouse Management

““EVERYTHING SHOULD BE Made AS SIMPLE EVERYTHING SHOULD BE Made AS SIMPLE AS POSSIBLE BUT NOT SIMPLER.”. AS POSSIBLE BUT NOT SIMPLER.”.

A. EinsteinA. Einstein

CIO Technologies, Inc.

Over 20,000,000 orders Over 20,000,000 orders shippedshipped

Ship4uShip4u is the only system developed specifically to is the only system developed specifically to match match

the extreme needs of today's third party fulfillment the extreme needs of today's third party fulfillment industry.industry.

The system handles hundreds of The system handles hundreds of

clients concurrently. They all have clients concurrently. They all have

varying types of products, servicesvarying types of products, services

and volumes ranging from and volumes ranging from

10 – 60,000 orders per day.10 – 60,000 orders per day.

CIO Technologies’ mission is to deliver CIO Technologies’ mission is to deliver outstanding support to the 3PL outstanding support to the 3PL

community in their daily pursuit to community in their daily pursuit to serve their clients.serve their clients.

Ship4u - FundamentalsShip4u - Fundamentals• Ship4uShip4u is built for a dynamic world. A client can is built for a dynamic world. A client can

be in charge of the entire process or chose to be in charge of the entire process or chose to outsource an inbound call center, fulfillment or outsource an inbound call center, fulfillment or customer service. This can be done in an instant.customer service. This can be done in an instant.

• Simplicity is our main goal.Simplicity is our main goal.

• The web is our tool to perform business. The web is our tool to perform business. Everything is accessible through the web - daily Everything is accessible through the web - daily operation, customer service, reports and set-up. operation, customer service, reports and set-up.

• The goal is to automate the entire order process. The goal is to automate the entire order process. No extra equipment is needed making No extra equipment is needed making Ship4uShip4u efficient and cost effective.efficient and cost effective.

Shorter CyclesShorter Cycles

• When we began deploying When we began deploying Ship4uShip4u in 2000, the third in 2000, the third party logistics provider’s typical set-up time was 2 - party logistics provider’s typical set-up time was 2 - 4 weeks. In today’s fast paced world it is often 4 weeks. In today’s fast paced world it is often necessary to set up new clients in a matter of hours necessary to set up new clients in a matter of hours although the requirements are more extensive!although the requirements are more extensive!

• The internet has created a demand for significant The internet has created a demand for significant faster processing and shipping.faster processing and shipping.

• Credit card providers require a 24 hour turn-around Credit card providers require a 24 hour turn-around for best discount rates.for best discount rates.

IT ExplosionIT Explosion

A few years ago a small 3rd party logistics provider A few years ago a small 3rd party logistics provider would typically use an Excel spreadsheet to keep would typically use an Excel spreadsheet to keep track of his inventory and a stand alone UPS track of his inventory and a stand alone UPS shipping station.shipping station.

The needs today are greater. The provider must The needs today are greater. The provider must have a selling web site, a client portal with real have a selling web site, a client portal with real time order, shipping and inventory information, time order, shipping and inventory information, email notification to customers, full integration to email notification to customers, full integration to UPS, FedEx, USPS, DHL, web based customer UPS, FedEx, USPS, DHL, web based customer service, etc.service, etc.

Budget increase for new IT services – non existentBudget increase for new IT services – non existent

The Ship4u – VisionThe Ship4u – Vision

The combination ofThe combination of simplification, automation simplification, automation and synergy with business partners allows you to and synergy with business partners allows you to remain cost effective in today's market place.remain cost effective in today's market place.

Using a wireless connection you have the ability Using a wireless connection you have the ability to run your entire business from anywhere.to run your entire business from anywhere.

Change is evitable and Change is evitable and Ship4u Ship4u easily adopt.easily adopt.

Ship4u - TodayShip4u - Today

• Installed at over twenty businesses with own or Installed at over twenty businesses with own or outsourced warehouses in California, Illinois, Oregon, outsourced warehouses in California, Illinois, Oregon, Texas, Tennessee, Utah and Ontario and Canada.Texas, Tennessee, Utah and Ontario and Canada.

• Customers include 3PL, Virtual Fulfillment Providers, Customers include 3PL, Virtual Fulfillment Providers, DR Marketing Companies, Art and DVD producers and DR Marketing Companies, Art and DVD producers and distributors.distributors.

• Over 20,000,000 orders shipped – Currently the Over 20,000,000 orders shipped – Currently the Ship4uShip4u 3PL community has deployed over 200 3PL community has deployed over 200 fulfillment clients using fulfillment clients using Ship4uShip4u..

• Many of our 3PL partners have no IT staff.Many of our 3PL partners have no IT staff.

Ship4u – Warehouse Ship4u – Warehouse ManagementManagement

• The web based Warehouse Management handles up to The web based Warehouse Management handles up to 10,000 parallel regular or consignment inventories at 10,000 parallel regular or consignment inventories at fulfillment centers / retail stores all over the world in fulfillment centers / retail stores all over the world in real time.real time.

• A potential of 10,000 clients side by side, each with an A potential of 10,000 clients side by side, each with an

individual selection of fulfillment centers and routing individual selection of fulfillment centers and routing rules.rules.

• Order routing based on country or zip codes. Re-Order routing based on country or zip codes. Re-routing of back orders.routing of back orders.

• Order volumes from 10 – 60,000+ per day.Order volumes from 10 – 60,000+ per day.

Ship4u – Warehouse Ship4u – Warehouse ManagementManagement

• Full warehouse mappingFull warehouse mapping• On-hand, On-hold and WIP On-hand, On-hold and WIP

inventoryinventory• Serialized and limited editionsSerialized and limited editions• Zone-bin and Pick and PackZone-bin and Pick and Pack• Fulfillment sorts, singles, Fulfillment sorts, singles,

doubles, expedited, etc.doubles, expedited, etc.• Container or LTL receivingContainer or LTL receiving• ASN, Advanced Ship NotificationASN, Advanced Ship Notification• Kit assembly and dynamic Kit assembly and dynamic

processing of promotional kitsprocessing of promotional kits

Ship4u – Warehouse Ship4u – Warehouse ManagementManagement

• Ship complete, manual order split, automatic Ship complete, manual order split, automatic back order split and on demand back order splitback order split and on demand back order split

• Manual order line split if part of quantity can shipManual order line split if part of quantity can ship• Multiple order sources, Multiple order sources, Ship4uShip4u web orders, web orders,

eCommerce and Call Center orders eCommerce and Call Center orders • Already integrated order formats from leading Already integrated order formats from leading

providersproviders• Automatic posting to SFTP site or HTML file dropAutomatic posting to SFTP site or HTML file drop• Web based pick printing / viewingWeb based pick printing / viewing• Integration with 3Integration with 3rdrd party Manifest systems party Manifest systems• Full audit trace of all inventory changesFull audit trace of all inventory changes

Manifest IntegrationManifest Integration

• ClippershipClippership• UPS WorldShipUPS WorldShip• FedEx Ship ManagerFedEx Ship Manager• GalaxyGalaxy• TrueshipTrueship• DHLDHL• Abol, WebShipAbol, WebShip• Proprietary manifest system for USPS Proprietary manifest system for USPS

high volume operation with high volume operation with combined pick and USPS label and combined pick and USPS label and BMC sortBMC sort

Customer ServiceCustomer Service

• Web based order entry for both Web based order entry for both DR and B2B. DR and B2B.

• Web based order line changes, new ship methods, Web based order line changes, new ship methods, cancel a cancel a line or an order.line or an order.

• Save the sale.Save the sale.• Call Center monitoring with Call Center monitoring with

reason codes explaining why reason codes explaining why an order was accessed and an order was accessed and by whom.by whom.

• Customer, order and order line Customer, order and order line comments.comments.

Customer ServiceCustomer Service

• Credit card and eCheck processingCredit card and eCheck processing• USPS, UPS, DHL and FedExUSPS, UPS, DHL and FedEx• Credit card and eCheck processingCredit card and eCheck processing• Credit card and eCheck processingCredit card and eCheck processing• Installment plansInstallment plans• Continuity programsContinuity programs• Order tracking with links to Order tracking with links to • Returns, Replacements and RefundsReturns, Replacements and Refunds• Color coded order status and full order and customer Color coded order status and full order and customer

historyhistory• Disputes and Charge-BacksDisputes and Charge-Backs

Set-upSet-up

Web based user set-up of new clients, new Web based user set-up of new clients, new shipping arrangements, new products, new shipping arrangements, new products, new promotions, new installment and plan promotions, new installment and plan continuity and much more.continuity and much more.

A key to the system is the user set-up allowing A key to the system is the user set-up allowing individual rights for each user. It gives you the individual rights for each user. It gives you the freedom to allow access for internal users, freedom to allow access for internal users, partners, clients and their customers without partners, clients and their customers without sacrificing the integrity of the data.sacrificing the integrity of the data.

ClientClient SupportSupport

Ship4uShip4u aims for a new level of client support. The aims for a new level of client support. The system is ready for new businesses and offers system is ready for new businesses and offers many tools to achieve that!many tools to achieve that!

• Uses an already integrated eCommerce solution to Uses an already integrated eCommerce solution to generate additional sales.generate additional sales.

• Offers an installment plan to help customer Offers an installment plan to help customer finance expensive products.finance expensive products.

• Starts a continuity program to promote supplies in Starts a continuity program to promote supplies in a cost effective manner.a cost effective manner.

• Allows your B2B customers access to the Allows your B2B customers access to the Ship4uShip4u portal to enter orders and track shipments. portal to enter orders and track shipments.

Client SupportClient Support

Ship4uShip4u makes your daily operation even more cost makes your daily operation even more cost effective!effective!

• You have all daily, weekly and monthly reports ready You have all daily, weekly and monthly reports ready when arriving at your desk. when arriving at your desk.

• Order tracking and customer support can be handled Order tracking and customer support can be handled from from your office even if the fulfillment takes place your office even if the fulfillment takes place thousands of miles away.thousands of miles away.

• Already integrated outsourcing Already integrated outsourcing partners provide you with anpartners provide you with anin-bound call center, customer in-bound call center, customer service and fulfillment services.service and fulfillment services.