ServiceMaster by Schaefer

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Transcript of ServiceMaster by Schaefer

  • 1.
      • We Specialize in Restoring Peace of Mind

ServiceMaster Disaster Relief by Schaefer 2.

  • Who We Are
  • 2 of 8privatelyowned and operatedServiceMASTER Disaster Restoration franchises in the Kansas City metro
  • One of the largestKansas CityServiceMASTERservice provider s
  • Homeland Securityapproved for government work
  • Customer satisfactionis our#1 priority.
  • Our company policy is the The Golden Rule treat others as you would like to be treated.
  • We strive to buildlong-term partnershipsbuilt on trust throughproviding excellent customer service and integrity in billing

ServiceMaster Disaster Relief by Schaefer 3.

  • Disaster response teamon call 24/7 anywhere, anyplace.
    • hurricanes
    • tornadoes
    • earthquakes
    • straight-line wind storms
    • flooding and fires
  • Disaster readiness plan we can mobilize immediately.
  • Youremergency becomesouremergency . We will handle your emergency mitigation needs and complete your restoration process.

Our Team ServiceMaster Disaster Relief by Schaefer 4.

  • Core Competencies
  • Commercial and residential emergency restoration
  • 24/7/365. yes even at 2:00 in the morning
  • Fire damage mitigation and reconstruction
  • Water damage mitigation and reconstruction
  • Mold remediation and reconstruction
  • Sewer and drain backup mitigation and reconstruction
  • Carpet and air duct cleaning

ServiceMaster Disaster Relief by Schaefer 5. Nationwide Coverage Via our Franchise Network

  • Our highly trained and professional technicians respond to emergencies 24/7/365:
  • Fire and smoke
  • Water
  • Wind, tornado, hurricane
  • Earthquake
  • Other natural or man-made cause .

ServiceMaster Disaster Relief by Schaefer 6. Each Situation Requires a Different Response.. PROPERTY MANAGER ADJUSTER SERVICE MASTER TENANT/ OWNER WATER FIRE MOLD The Situation The Response SEWER

  • Loss dictates response.
  • You dictate the desired
  • timeline for mitigation
  • or remediation.
  • We follow yourdirection, and do the job right the first time.

ServiceMaster Disaster Relief by Schaefer 7. Fire Mitigation

  • The effects of a fire are often serious.
  • Our professional restoration technicians handle clean up and help reduce the impact of your loss.
  • Fine, black soot can coat structure and contents not directly damaged by the fire.
  • Soot is usually swept through air ducts by the air handling units.
  • Soot, mixed with humidity caused by water on the flames, creates acidic residue that results in further damage.
  • A fire typically requires restoration needs caused by fire, smoke, odor and water.

ServiceMaster Disaster Relief by Schaefer 8. Water Mitigation

  • Our trained technicians effectively handle water damage:
  • Drying and dehumidification
  • Document drying
  • Treat and deodorize affected areas to address potential health hazards.
  • Quick response and treatment to reduce further damage due to mold or mildew.
  • Large truck-mounted desiccant dehumidifiers and thousands of individual air movers to expedite the drying process in large commercial structures.

ServiceMaster Disaster Relief by Schaefer 9. Mold Remediation

  • Poor air circulation
  • Chemicals in workplace
  • Sick Building Syndrome the effect of microbiological agents and allergens on indoor air quality.
  • Check buildings for mold as part of the routine maintenance.
  • Look for evidence of water damage and visible mold.
  • Correct conditions that cause mold, such as water leaks, condensation, infiltration, or flooding immediately.

ServiceMaster Disaster Relief by Schaefer 10. Sewer/Drain Mitigation

  • One of the largest service providers in the multi-state area for sewer and drain mitigation.
  • We properly and quickly clean-up the damage.

ServiceMaster Disaster Relief by Schaefer 11.

  • Experience
  • Our franchises originated in 1986
  • Backing of SM corporate 60+ years experience
  • Experience with:
  • -Professional sports facilities
  • -Retail shopping centers
  • -High-rises
  • -Casinos
  • -Catastrophic losses-Katrina/ Cedar Rapids/ Ike
  • -

ServiceMaster Disaster Relief by Schaefer 12.

  • Resources
  • World-class capabilities to handle any disaster.
  • Access to one of the largest inventories of drying equipment:
  • -Thousands of air movers
  • -Hundreds of commercial dehumidifiers
  • -Semi-trailer mounted desiccant dehumidifiers and generators
  • Affiliates throughout the U.S. Portable power and fuel delivery: no problem.
  • Fleet of emergency power equipment and the necessary qualified personnel.

ServiceMaster Disaster Relief by Schaefer 13.

  • Guaranteed 4- hour response time- usually less
  • Experience with trauma surrounding large losses and minimizing business interruption
  • Thorough communication throughout jobno surprises
  • Experience with expectation management
  • 48-hour post job follow up..after the dust settles
  • Currently hold highest CSI rating available in our business.
  • (See next slide)

Customer Service ServiceMaster Disaster Relief by Schaefer 14. Our Customer Service Index/ Loyalty Rating

  • One of the highest customer loyalty ratings in our business
  • 100% rating with both of our franchises for more than 2 years.

ServiceMaster Disaster Relief by Schaefer 15. Closing Remarks

  • We want to earn the right to be yourGO TOrestoration resource.
  • References available upon request.
  • Informal loss prevention/ hazard prep CE available.
  • We strive to build long-term partnerships built on trust that can only be
  • earned with excellent performance and integrity in billing.
  • We strive to attain a 100% repeat and referral business base. Good service
  • produces referrals.

ServiceMaster Disaster Relief by Schaefer 16. Thank you for your time!! ServiceMaster Disaster Relief by Schaefer