Oakcrossing News 1242 Oakcrossing Rd. London, ON. N6H 0G2 * (519) 641-0023 * www.peoplecare.ca

September 2019

Celebrating September

Sunday September 8th- National

Grandparents Day Social- 2:00pm in

the Café

Friday September 13th- Little Tracks

Petting Zoo- 10:00am in the Chapel

Tuesday September 17th- Men’s

Breakfast- 8:00am in the Café (Sign

up by September 10th)

Wednesday September 18th-

Anglican Communion- 2:00pm in

the Chapel

Saturday September 21st- Mutley

Crew Dog Show- 2:00pm in the

Chapel

Thursday September 26th- Pancake

Lunch- 12:00pm in the Café. (Sign

Up by September 19th)

Friday September 27th- Birthday

Party with Ernie- 2:00pm in the

Chapel

SAVE THE DATE!!

Saturday November 23rd-

Oakcrossing’s Holiday Bazaar

The Residents had a great time

putting together backpacks to be donated to The

Rotholme!

We want to extend a thank you to everyone that

helped support by donations!

Accreditation 2019

Accreditation

Monday, November 4th – Friday, November 8th, 2019

peopleCare strives to ensure quality and safety of services for Residents and families. The Home engages

Residents and families through a variety of avenues. These include:

At Admission

Resident Satisfaction Surveys

Resident Council

Family Satisfaction Surveys

Family Councils

Feedback at Information Board (Service Improvements)

Informal One-to-One conversations

During Resident Care Planning

Care Conferences

When disclosing information

Information in Newsletters

Information on the peopleCare website and Social Media

Resident and family participation provide valuable input into programs, new initiatives and potential service

improvements.

For more information, please speak with your Executive Director.

New Music Therapist Coming to Oakcrossing

Kimberly Allred Kimberly (Kim) has received an Honours Bachelor of Music and Masters degree of Music Therapy from Wilfrid Laurier University. Being born and raised in Kitchener-Waterloo Kim has been lucky to perform with various church, community and professional choirs, operas and musical theatre performances throughout the region before relocating to London, ON in the summer of 2018. Kim considers voice her primary instrument but is also proficient on guitar, piano and ukulele.

As a music therapist, Kim has experience working in child and adolescent mental health, children and adolescents with developmental and cognitive disabilities, adolescent mothers, newcomers to Canada, traumatic brain injury, and aged care including grief, depression, isolation, trauma and dementia care.

Music has always served as a safe and supportive place for Kim. That feeling paired with a love for customer service and making connection with others inspires Kim daily in her clinical work. Kim believes that music therapy as a profession is limitless and is constantly seeking ways to expand her clinical methods and experience.

Look out for Kimberly on Monday Afternoons and Friday Mornings!

To Resident and Families, The Oakcrossing Management Team would first like to thank you all for being an intricate part of our Home. Your insight to make

improvements in our Home are valued. We, as a Management Team are committed to responding to and following up on your inquiries. We are seeking your co-operation at this time. If you have concerns, comments or questions that can be directed to a Management Team please do so, so that the front-line staff can focus on resident care.

In the Nursing Department, the Chain of Command starts with the Personal Support Worker (PSW), moves to the Registered Practical Nurse (RPN) and then to the Registered Nurse (RN). If the concern cannot be solved at any of these steps, then the Nursing Leadership Team will be notified. Nursing Leadership Team Assignments are based on where the resident lives……

1st Floor – Juniper Rooms 102,103,104,105,107,108-A, 111, 112-B, 115, 116 A&B, 118, 120, 123-A, 124- A&B – Lijo Joseph,

Assistant Director of Care, his office is located on the Red Oak Home area – (ext. 207). Alternate is Brenda Nethercott, Executive Director of Resident Care – office behind Main Reception – (ext. 101)

Juniper Rooms 101, 106,108-B, 109, 110 A, 110 B, 112 A, 113, 114 A, 114 B, 117, 119, 121, 122, 123 B, 125 - Gloria Johnson, Assistant Director of Care – her office is located on the White Pine Home area – (ext. 307). Alternate is Brenda Nethercott, Executive Director of Resident Care – office behind Main Reception – (ext. 101)

2nd Floor - Red Oak/Sugar Maple – Lijo Joseph, Assistant Director of Care, his office is located on the Red Oak Home area – (ext.

207). Alternate is Brenda Nethercott, Executive Director of Resident Care – office behind Main Reception – (ext. 101)

3rd Floor - White Pine/Norway Spruce – Gloria Johnson, Assistant Director of Care – her office is located on the White Pine Home

area – (ext. 307). Alternate in Gloria’s absence for is Brenda Nethercott, Executive Director of Resident Care – office behind Main Reception – (ext. 101)

Each RPN/RN has 32 residents to 64 residents in a 7.5 hour shift that they are responsible for providing care and communicating with families. Updates on the status of a resident can be provided by the RPN/RN. You are welcome to call the RPN/RN anytime,

however, accurate and safe medication administration depends on nurses pharmacological knowledge, decision making and critical thinking skills. Distractions and interruptions during medication administration contribute to medication errors. Please try not to interrupt/ or contact our registered staff during their medication pass Medication pass times- 0700-0900, 1100-1300, 1600-18;00, 1900-2100. If a resident and/or family want to speak at length about a concern/issue, please feel free to contact a member of the Nursing Leadership Team or Management Team. To support frontline staff, the Management Team has office space next to the resident Home areas.

If the concern or issue is related to Food & Nutrition Services, Housekeeping, Laundry, Maintenance, Physiotherapy, Occupational Therapy/mobility devices (wheelchairs/walkers), Recreation Therapy or Volunteer Services, the resident, family or staff including registered staff (RPN’s and RN’s) will consult with the person or Director for that department/service.

Accounts Payable/Resident Accommodation Fees – Julie Young – Office Manager - her office is on the 1st Floor (ext. 102) Food Services – Natalie Aikens – Director of Food Services – her office is located in the kitchen, 1st Floor (ext. 112) Health & Safety - Julie Young, Office Manager, her office is on the 1st floor (ext. 102) Housekeeping – James Fooks – Director of Environmental Services - his office is located in the basement (ext. 120) Laundry – James Fooks – Director of Environmental Services - his office is located in the basement (ext. 120) Maintenance – James Fooks – Director of Environmental Services - his office is located in the basement (ext. 120) Pharmacy - Hogan Pharmacy Invoices - Any resident/Power of Attorney (POA) that has questions about a resident’s invoice or account

should contact Hogan Pharmacy, Accounts Department at email hpp_accounts@hoganrxgroup.com or by calling to 519-342-3010 ext. 102.

Physiotherapy – Trish McLeod Physiotherapist – her office is located on the 1st Floor - (ext. 107) Occupational Therapy/mobility devices (wheelchairs/walkers) - Jennifer – Jennifer shares office space with Trish, 1st Floor (ext. 107) Recreation Therapy – Cassy Borth – Director of Programs and Support Services – her office is located on the third floor, by the Norway

Spruce Home area (ext. 306). The Director of Programs and Support Services is also responsible in consultation with the Recreation Department for planning the Activity Calendars, Bus Outings, Any concerns or issues related to the Chaplain, Dental Services provided at the Home, the Esthetician, the Hairdresser, Optometrist or Social Worker can be directed to the Director of Programs and Support Services.

Volunteer Services - Cassy Borth – Director of Programs and Support Services – her office is located on the third floor (ext. 306) If the concern or issue is related to an issue not covered by one of the services listed above, the resident, family or staff can consult with the Management Team assigned to the Home area/floor or the Nursing Leadership Team member on-call. If an issue cannot be resolved by a Director or Nursing Leadership Team, the Executive Director, Lynda Monik (ext. 103) can be

consulted.

Oakcrossing Long Term Care Home

Director of Resident Quality Outcomes (DRQO)

TO: Residents, Staff FROM: Brenda Nethercott, Executive Director of Resident Care

Lynda Monik, Executive Director DATE: September 3rd, 2019 SUBJECT: Appointment of Cortney Stevenson

Director Resident Quality Outcomes (DRQO)

On behalf of peopleCare Communities Inc. and Oakcrossing Long Term Care Home we are pleased to announce the appointment of Cortney Stevenson as the Director Resident Quality Outcomes (DRQO). The DRQO role collects data to guide care planning and monitoring for residents in long-term care settings. The data is used to compute indicators of care quality (and funding for the Home’s operations). Cortney’s appointment is effective September 3rd, 2019. Cortney is a Registered Practical Nurse (RPN). She obtained her education at St. Clair College in Windsor, Ontario. Cortney has been an RPN for 10 years. Prior to accepting the position with peopleCare, Cortney was the Manager of Informatics at Henley Place, Long Term Care Home. Cortney is certified in First Aid & CPR Level C, has completed the JHSC Certification (2018), is a Trainer in Excellence in Resident Centered Care (Conestoga College), achieved the MDS/RAI Certificate and has additional training in the Gentle Persuasive Approach, Montessori Methods for Dementia and P.I.E.C.E.S. The P.I.E.C.E.S. model provides an understanding of the multiple underlying causes of behavioural expression and associated risks, recognizing areas of need, building on a person’s remaining strengths, and considers the person’s Physical, Intellectual, and Emotional health, supportive strategies to maximize Capabilities, the person’s social and physical Environment, and his/her Social self (cultural, spiritual, Life Story). To contact Cortney, please call at ext.306 or email her at cstevenson@peoplecare.on.ca. Cortney’s office is located on the third floor. Cortney reports to Brenda Nethercott, Executive Director of Resident Care. Cortney will work closely with the Nursing Leadership Team which includes Lijo Joseph Lalitha and Gloria Johnson, Assistant Directors of Resident Care and Tadic Zolinski, Interim Director, Resident Quality Outcomes (filling in for Stephanie Hope). Cortney is a member of the Oakcrossing Leadership Team. Please take the opportunity to welcome Cortney to Oakcrossing.

Welcome Home Norma R, Zuzanne J, William R.

Happy Birthday to

All those born in September!

September Birthdays In astrology, Virgo’s Virgins are those born between September 1–22. Virgos are one of the most careful signs of the zodiac. They pay attention to detail, analyze problems, and plan so as to leave nothing to chance. These amazing listeners give excellent advice. Those born from September 23–30 balance the scales of Libra. Libras strive for balance, avoid conflict, and desire fairness for everyone. To achieve this, they are sociable, strategic, charming, and diplomatic.

Resident Name Date Joan P. 1st

Robert G. 4th

Ruth M. 5th

Inez G. 5th

Stephanie H. 7th

Mary B. 8th

Ruth N. 12th

Brenda G. 12th

Alyce R. 15th

James L. 19th

Miriam S. 21st

Jean C. 23rd

Margarita L. 25th

Susan M. 25th

James G. 27th

Ewa K. 27th

Margaret B. 28th

Mary Ellen G. 30th

Ian McIntosh 30th

Welcome New Staff!

Binta J- PSW

Anay M- PSW

Cassy B- DOP

Christine G- RN

Aswathy K- PSW

Jake F- RPN

Funmi A- PSW

Jesna J-PSW

In Memory Of

Donald W.

Stuart W.

Janet B. Our deepest thoughts and sympathies go

out to the family and friends

"He spoke well who said that graves are the footprints of angels.”

~Henry Wadsworth Longfellow

Home Updates A Laundry Process Review was initiated in June 2019 and is ongoing. The goal is to alleviate the pressure to complete the work of laundering 160 residents clothes and linen in short time frames and enhance the laundering processes which will result in the “right” laundry getting back to the “right” resident. Laboratory Services – As part of the Home’s ongoing efforts to continuously improve, the Home recently met with Life Labs, the company that supports laboratory services. Some process changes and changes in personnel have been made. Survery Contruction- Please note starting September 9th, there will be contractors at the home to remove and install flooring in the 3rd Floor Servery.

Surveys Family Quality of Life Surveys – The opinions of our residents families is important to us. Survey’s for families to complete will be offered prior to Care Conferences using an ipad (or paper copy/postage stamped envelope). Care Conferences are held six (6) weeks following admission and annually for residents/families. Survey results will be posted on the Quality Council, Resident/ Family Council bulletin boards and shared in meetings. It is important to note that the Home has limited resources, so the feedback and recommendations will be prioritized. These priorities will be established through a consultative process with the Management Team, Quality Council, Resident Council and Family Council. Resident Survey’s – Residents are encouraged to complete survey’s to share their feedback about the Home. The results of the survey assist the Home to make improvements that benefit our residents/families.

Message from the Executive Director

A Message from the Chaplain… We often speak of the month of September as the end of summer. However, I like to remind myself that according to the calendar, we still have 3 more weeks of summer before the Fall Equinox. I see those 3 weeks as a gift, and I have to remind myself that I have them, when the world is telling me I don't. I love the sunshine, and I like to squeeze every drop out of summer. Don't get me wrong, I love the Fall too with all the changing leaves, and beautiful colour... I just don't like to rush things. I am excited about our 7 church services we have planned for you in the month of September. Heather Walton is returning after taking the month of August off. Katie Nightengale is returning after a one-year sabbatical. Rev. Anne is returning after being off in the month of August, and the Dickerts are returning after being away this summer. It's exciting to have old friends return, and it's really exciting to have new friends come for the first time. Gateway Church is sending two of their young worship leaders from the Gateway Youth Band. Vanessa & Breanna will lead us in worship later in the month. We're grateful to our community and local ministers for how they give of their time to come and minister to us, and encourage us in our faith journey. Sunday September 1st: -Non-denominational service led by Heather Walton - United Church Minister Sunday September 8th: -Non-denominational service led by Katie Nightengale - Non-denominational Minister Tuesday September 10th: -Catholic Mass led by Eucharistic Minister Mike Minert Sunday September 15th: -Classical Music Performance and Scripture Readings by Adrian & Ruth Wright Wednesday September 18th: -Anglican Communion Service by Rev. Anne Jaikaran Sunday September 22nd: -Non-denominational service led by Don & Patty Dickert - Pentecostal Chaplains, with music by Bonnie & Ruth from Gateway Church Sunday September 29th: -Non-denominational service led by Madison Olson This month we will continue to have Rosary Group twice a week, and Devotions on Thursday afternoons. I trust you will be encouraged by these opportunities. I encourage you to come out and be part of your community. You are loved and valuable. I trust you will be encouraged, and your presence is an encouragement to others. Thank-you for allowing me to journey alongside you. Yours, Ellen Bueso, Chaplain Interfaith Spiritual Care

Check us out, and like us on Facebook!

https://www.facebook.com/PeopleCareCommunities/

Newsletters and calendars can be accessed

online at www.peoplecare.ca under the specific peopleCare Community location

Congratulations to our August Draw

Winners!

Tammy Dear Nicole Winter

They have received a $25 gift card for displaying the

peopleCare Values!

Thank you for all you do!

peopleCare is here for you!

peopleCare recognizes that we cannot thrive without the hard work and

dedication our employees make every day in all our Homes. Please remember all of

the programs that peopleCare has to assist you in your personal lives,

educational pursuits and employee recognition! If you are unfamiliar with any

of the following, please speak to your manager:

Employee Assistance Program

Education Assistance Program

HEARTbeats Rewards and Recognition Program

Disaster Relief Fund

Living the peopleCare Values

PEOPLE Educate, Mentor, Recognize

Who have you recognized lately?

Mentoring = Leadership

Be a Leader today!

Meal Tickets at Oakcrossing

To purchase meal tickets at Oakcrossing

you must get them from reception between the hours of 8:30- 4:30pm.

Breakfast is $5.00, Lunch is $7.00

and Dinner is $10.00

For special holidays those ticket sales are posted in advance with a flyer at reception and the ticket sales end 7 days prior to the

meal date!

Please contact reception if you have any further questions.