PeopleCare Magazine September/October 2014 Issue

at Humber River Hospital

September - October 2014

M A G A Z I N EO U R P E O P L E O U R C A R E

David Brooks (centre) - longest surviving nocturnal hemodialysis patient

with members of the HRH Home Dialysis Team

Missing from photo: Dr. Gihad Nesrallah, Dalton Grizzard, Marge Bernal

Nocturnal Hemodialysis

ContentsWelcome

Miracles happen and exemplary care matters. That’s what I saw firsthand when I met baby Mickayla and her mom Precious in the Neonatal Intensive Care Unit at the Finch site last month. As Mickayla played with one of the nurses, Precious shared with me her courageous story of a difficult pregnancy and Mickayla’s premature birth last spring. She also told me that life has been less of a struggle since coming to Humber River and being surrounded by the wonderful team of nurses who have supported her and Mickayla “every single day” of their five month-long stay in our hospital. As I looked through the camera lens, trying to capture the special relationship between mother and daughter, and the bond Mickayla shares with her extraordinary care team, I noticed a particular smile on Precious’ face – different from the smile I saw when I first arrived. It was a smile that signifies trust – trust a mother feels when someone is taking care of her child as only a mother can do. Just then, Mickayla looked back at me with her big, brown eyes; giggling and glowing at the excitement and attention of so many comforting and familiar Humber River faces. It was magical.

Thank you to the Maternal and Child Program for inviting me to witness your wonderful care of Mickayla (and her mom) on her last day at Humber River. From your smiles and tears, it was easy to see the bond you formed with this beautiful little girl and her mother, and the trust they placed so highly in your hands and hearts. Your caring truly inspires me.

There are many outstanding examples of caring at our hospital, and some of these examples are highlighted in this issue of PeopleCare Magazine. I hope you will take a few minutes to read them. I also hope these stories will encourage you to share the good news in your department. I look forward to hearing from you soon.

Warmest holiday wishes,

magazine is published six times a year and is dedicated to highlighting the extraordinary care, service and good news from Humber River Hospital’s staff, physicians and volunteers. We take pride in sharing these stories with our patients, visitors and members of our community.

wants to hear from you!

Stories and articles for consideration should be forwarded to Sarah Quadri Magnotta at [email protected] or to:

Humber River Hospital200 Church StreetToronto, ON M9N 1N8

www.hrh.ca

Designed and Produced by HRH Public and Corporate Communications Department

Creative: Leon Rakopoulos

Editorial Committee:

Wendy CoelloChristine FisherDarren IndarsinghBob ParkeRita Wilder-Craig

Sarah Quadri MagnottaEditor,

4 Celebrating 20 Years ofNocturnal Hemodialysis

Redevelopment &Transition

Honourable mention - Family Practice of the Year

Foundation Update

6

10

16

18 Thank you

at Humber River Hospital

he planning for the future of Humber River Hospital started over a decade ago. We examined each of our sites and analyzed our community demographics to determine the options for expanding our facilities and programs into the future. Extensive consultations were held with staff, physicians, volunteers and the community. Combining this feedback with the limitations of working with aging buildings, planning a new facility from the ground up was the best option.

The ideal location was finally found at the Ministry of Transportation Downsview campus at Wilson Avenue and Keele Street. The new Humber River Hospital became the impetus for the provincial government to redevelop the site as a community renewal project. The government has since built a new Forensic Services and Coroner’s Complex on the east side of the campus.

It is exciting for Humber River to be the catalyst for community renewal: to ‘green’ an infill area, help boost the local economy and embrace the opportunities that come with building a brand new facility. When designing a new building, the sky is the limit to plan for 30 years and

beyond including the chance to reinvent patient care. Our focus on patient and family-centred care, and our Lean, Green and Digital strategies will help us do just that.

Looking to the future, we can be proud of all our accomplishments leading up to this moment. We have a rich history to celebrate through our people, and the programs and services at all three of our sites.

A shining example of this is the Nephrology Program, which has garnered national and international recognition for its expertise and commitment to furthering the study of nephrology and kidney disease. That reputation has been earned, in part, because of the Program’s Nocturnal Hemodialysis program. The first program of its kind internationally, Nocturnal Hemodialysis is celebrating its 20 year anniversary this year.

So much of what we celebrate today is from the tireless efforts of the thousands of exceptional people who worked here over the years. Indeed, it is great to see so many Humber River people being recognized with awards and prestigious appointments for the expertise and excellence they bring to our patients every day.

We have all shared so many memories at each of our sites. It will be hard to say goodbye to the Church and Keele sites and move many of the units from Finch to Wilson. The Finch renewal planning process is now underway to develop it into an ambulatory care centre with emergency and dialysis services. During the move to the Wilson site, we will take the time to reflect on the past and all that we’ve shared within these walls.

I want to thank each of you for all that you’ve done to get us this far. Next year at this time, we will look back at a year of great and exciting change. It will mark the close of an important part of the Humber River Hospital story and start a new chapter in that story. I look forward to celebrating with all of you when we open our new hospital to patients for the first time on October 18, 2015.

Rueben Devlin, MD

From the President & CEO

TT

Humber River Hospital - Celebrating 20 Years

4 PeopleCare - At Humber River

Dialysis

“I have an enormous feeling of satisfaction and achievement. This celebration means that nocturnal

hemodialysis has worked and is still working – here at Humber River and around the world – providing freedom

for our patients and the excellent care that we were striving for when we first began. It’s a true team effort

and I am so proud of the collaboration – the hard work, mutual respect and dedication of our Humber River Team

– that has resulted in our patients doing extremely well.”

Dr. Andreas Pierratos, HRH Nephrologist and

Nocturnal Hemodialysis Pioneer

of Nocturnal Hemodialysis

“For over 20 years, I’ve been dialyzing seven nights a week, for almost eight hours each night, from the comfort of my home. I’ve completed over seven thousand, three hundred nightly treatment runs and I’m still going strong. I owe my tremendous quality of life to Dr. Andreas Pierratos and the Home Dialysis Team at Humber River for their extraordinary care over the last two decades.”

David Brooks – nocturnal hemodialysis patient

“Dr. Pierratos has been instrumental in spearheading the nocturnal hemodialysis program at Humber River Hospital. Under his leadership, his group has made extensive contributions in this important area benefitting both hemodialysis research as well as patients worldwide.”

Dr. Madhukar Misra, President of the International

Society of Hemodialysis

rch as well as patients worldwide.”

President of the International

ysis

Humber River Hospital - Nocturnal Hemodialysis

PeopleCare - At Humber River 5

Dialysis


“To Andreas Pierratos, and my friends at Humber River Hospital: You sowed the seed for extended

hour and higher frequency dialysis; you showed us how to safely offer and support through-the-night

dialysis; you taught us the benefits of slower, kinder, and gentler dialysis; and you encouraged us to return to do the same in our own countries

and communities. I only wish that I could be there to celebrate this day with you, to thank you on

behalf of dialysis patients everywhere. From all of us here in Geelong, where the Australian nocturnal

journey began, and on behalf of the wider Australian and international dialysis community,

we all owe you a debt of gratitude.”

Dr. John Agar, Nephrologist at the Geelong

Hospital and Conjoint Clinical Professor of

Medicine at Geelong Hospital, Barwon

Health and Deakin University in Melbourne

Australia

Dr. Jay Dahman

Honourable Mention forFamily Practice of the Year

Congratulations to the Jane and Finch Family Health Team (JFFHT) who received Honourable Mention for Family Practice of the Year in 2014 from the Ontario College of Family Physicians. The Family Practice of the Year award celebrates the hard work and achievements of the members of a family practice in delivering comprehensive services and continuity of care for their patients.

The Jane and Finch Family Health Team (JFFHT) consists of eight physicians and over 15 allied health professionals and support staff. Aside from providing preventive, paediatric, palliative, obstetric and geriatric care to approximately 14,000

patients, the JFFHT is involved in multiple outreach programs in surrounding area schools, churches, homes and community centres.

“It is wonderful to be recognized for collaborating to meet the needs of our community. To win this as a team speaks to the value of patient-centred care; optimizing access to various resources; and trying to enhance our partnerships in the community and with our patients.” Dr. Jordan Solman – Division Head, HRH Maternal and Child Program in the Department of Family and Community Medicine.

Jane and Finch Family Health Team

Hospital News


Humber River Hospital - Medical Excellence

Congratulations to Dr. Jay Dahman who is now Medical Director for the Paediatric International Trauma Life Support for the 1 Canadian Field Hospital in Petawawa, Ontario. Dr. Dahman assumed this honour over three months ago but has been fulfilling the role, which includes extensive training of Med Techs (paramedics), for the last year.

All of the Med Techs trained by Dr. Dahman are deployed to combat zones or provide assistance on humanitarian missions like the aftermath of the 2010 earthquake in Haiti.

“The majority of the Med Techs I educate have been trained to assist adults. However, when the paramedics are deployed into different combat or aid scenarios they are faced with helping many children. My goal is to provide them with the medical skills they need to help children of all ages and to stand out among multi-national forces.” Dr. Jay Dahman, HRH Paediatric Hospitalist

e

Humber River Hospital - Medical Excellence


Hospital News

Mental Health

Nephrology News

The 2014 Mental Health Clinical Day was a great success. Focusing on “Mental Health through the Life Cycle,” and led by Dr. Sonu Gaind, Humber River’s new Chief of Psychiatry, the event featured presentations on the Life Cycle of Stigma; the Meaningful Assessment in Child Mental Health; Depression in Women: A Glimpse Through Windows Across the Life Cycle; Driving in Later Life with Normal and pathological Changes in Cognition; and Exercise as Medicine.

Thank you to the Day’s Organizing Committee for all your hard work in making this a superb event!

Congratulations to Dr. Sonu Gaind who has been elected the Canadian Psychiatric Association President-Elect from Ontario. He officially assumed the role of CPA President-Elect at the September 2014 CPA Annual General Meeting in Toronto, and will continue in that capacity on the Board of Directors until he becomes President at the 2015 Annual General Meeting. As the national voice of Canadian psychiatrists, the Canadian Psychiatric Association advocates

for the professional needs of its members and promotes excellence in education, research, and clinical practice.

Last month, our very own Dr. David Mendelssohn, HRH Nephrologist, actively participated in the Canadian Society of Nephrology (CSN) meeting at the American Society of Nephrology (ASN) – the “CSN at the ASN” – at the Franklin Institute in Philadelphia, Pennsylvania.

During the meeting, Dr. Mendelssohn debated Dr. Arsh Jane, (a colleague from Western University) on whether nephrologists should be trained in dialysis catheter insertion in the modern era of interventional radiology support. It’s interesting to note that the debate took place in a hall that is dedicated to the late Benjamin Franklin – one of the Founding Fathers of the United States; an author, printer, political theorist, politician, postmaster, scientist, inventor, civic activist, statesman, and diplomat.

“To lecture facing a huge statue of Benjamin Franklin was slightly daunting, but interesting and exciting nonetheless. While the vote went in favour of my esteemed opponent, the president of CSN told me that I was given an unwinnable side and almost won anyway.”

Dr. David Mendelssohn

Dr. Sonu Gaind

Finch NICU: Caring with Compassion

Hospital News


Precious Barracks will always be grateful to Humber River staff, physicians and volunteers, especially the team in the Neonatal Intensive Care Unit (NICU) at the Finch site. Last spring, her daughter Mickayla was born at 30 weeks gestation and suffered health complications from being premature. She came to Humber River so that she and Mickayla could be closer to home. During their five month-long stay in the NICU, Precious was amazed at the wonderful and compassionate care she received at our hospital.

“I never imagined that I would have this kind of care experience so close to home. The nurses and entire team have been amazing and I will always remember everything

they’ve done for Mickayla and me over the last several months. They love my baby so much and because of their support and encouragement, Mickayla is well enough to go home. Thank you Humber River Hospital.”

“Mickayla went from being a newborn who needed help to a beautiful five month-old little girl who showed tremendous determination and strength every day, winning the affection of all of us with her warm personality. “It was inspiring to watch Mickayla’s development and we will miss her dearly.” Birgit Mannella, HRH Registered Nurse

Humber River Hospital - People Care

HRH staff in the Maternal & Child Program with Mickayla and Precious

Thank you to our Wellness Committee for organizing this year’s event

l-r: Dongxia Shang, Maria Leslie, Kinga Mujijima, Navdeep Badwal,

Magdalena Plug, Christine Pacitto, (front) Archana Selvaratnam, Michelle

Berardinelli.

Welcome New NursesIn the last several months, Humber River has welcomed many groups of new nursing graduates to our hospital as part of a new nursing graduate initiative.

These nurses, who recently graduated from schools throughout Ontario, are participating in three to six month rotations in the areas of medicine, surgery and as part of a nursing resource team. In total, there are over 30 new graduates in the program.

“A big thank you to Marisa Vaglica, HRH Director of Professional Practice for facilitating this program and making it happen. And a very warm welcome to our new nursing graduates. We are thrilled to have you at Humber River – you are a vital and integral part of our care team.” Christine Pacitto, HRH Clinical Practice Leader

Team ICU: Golden Shoe Award Winners 2014

Walk into Health WinnersWith help from The Wellness Committee, Humber River was ‘walking into health’ again this year. In fact, Kathy McAulay – Pharmacist at the Keele site – walked 1,233,465 steps! Congratulations to Kathy for finishing in first place. Meline Giglio and Doina Budeanu finished in second and third place respectively, with 1,023,486 and 1,001,849 steps.

Congratulations to Team ICU for winning the 2014 Golden Shoe Award. Team Members are:

Doina Budeanu, Sandra Evangelista,Beatrice Obiora, Martha Tripicio,Jennifer Manantan, Joscintha Bartley Harpreet Dhillon, Navjot Sandhu,Erica Trusty, Theresa Yuson

Hospital NewsHumber River Hospital - Hospital News


Our New Hospital - Opening October 18, 2015


Redevelopment

The new Humber River:The new Humber River:Humber River will use Pneumatic Tube Systems (PTS) and Automatic Guided Vehicles (AGVs) to safely and efficiently transport clean supplies, medicine, specimens, biomedical waste as well as laundry and garbage throughout our new 1.8 million square foot hospital. Our goal is to have 75 per cent of supplies delivered using automation, reducing staff ‘sneaker time’ by eliminating long trips hauling product to all 14 floors.

These technologies support our ‘just in time’ approach to ordering all of our medical and surgical supplies. Depending on size and quantity, these items will be delivered through the PTS or on AGVs to all Departments from the Pharmacy or the Stores supply room on a daily or weekly basis as needed. Inventory records will be electronically monitored, and supplies automatically ordered reducing the need for large storage rooms in patient areas. With the automation of this process, instead of being occupied with inventory paperwork, staff will have more time at the bedside caring for patients.

Physicians and clinical staff will use the PTS to deliver small and medium-sized items such as specimens, cultures, blood components and stat medical supplies in secure carriers. The Critical Care unit, Emergency Department and operating rooms will send these items to the lab for testing and analysis. Results will be sent electronically to update patient care teams and health records, reducing the turnaround time for test results and treatment. Authorized staff will send items in pneumatic tube carriers from one of the 69 PTS stations throughout the hospital. Carriers can hold items

weighing up to seven pounds and will travel an average speed of 25 feet per second. Staff will swipe their ID card to access the system and when sending or receiving items requiring extra security they will require a PIN code. The control centre tracks items in the system and provides reports on carrier delivery location, arrival time and destination. To allow for a smooth flow and balance in the system the auto distribution feature sends the 288 carriers to stations needing replenishment.

Our Support Services including Logistics, Dietary, Housekeeping and Environmental Services will use AGVs to transport carts carrying food, linens, lab supplies, clean supply items, regulated medical waste throughout the hospital. They will also use dedicated PTS chutes for garbage, recyclable waste and soiled laundry. Combined, these vehicles and chutes will provide staff more time to work in patient areas helping to provide a clean and comfortable patient experience.

We will have 10 AGVs that can carry up to 600 kilograms each and move at speeds up to 350 feet per minute using both open and secure carts. Staff will use a call button to summon an AGV and when the bin is loaded, they press a destination button and the vehicle selects the most efficient delivery route. AGVs will travel primarily through service corridors and staff elevators, avoiding patient and public traffic areas as much as possible. The vehicles use a laser guidance system for precise navigation in crowded hallways and in tight quarters to avoid people and obstacles, and sensors to open doors and access elevators. If someone or something is blocking their path, they will alert people in the area with a

recorded message. AGVs will return to the docking station after all deliveries are made and to charge their battery.

The automated trash, recycling and soiled linen PTS chutes will minimize staff exposure to waste and soiled linens and provide for safe and quick removal of these items. This PTS system features a computer-controlled, sealed dedicated pipe network that transports dirty material from two loading chutes on each floor, and other strategic locations, to a central collection area at high speed.

Reducing sneaker time with technology

Pneumatic Tube Station

Visit www.hrh.ca for updates and videos


Redevelopment

Inter-department AGV carries up to 600kgs (L x W x H): 5.6’ x 2’ x 1’

Pneumatic Tube

Improving our Patient Registration ProcessHumber River is standardizing and streamlining processes across all departments to enhance the entire patient journey – including patient registration. We are implementing a new patient quality assurance tool called IrisPoint to help improve the registration process at our hospital. This is just the first step we are taking to enhance patient registration to make it more efficient and user-friendly.

IrisPoint detects common patient registration entry errors and notifies clerical staff in 40 seconds that a mistake has been made so they can correct it immediately. It is connected to both the Meditech and Canada Post databases to align data inputs making data entry faster and easier for staff.

The system also trains staff as they are using it. “This tool has made me more diligent in verifying the spelling of patient information to prevent errors in the first place,” says Wendy Watts, Administrative Associate, Outpatient Mental Health Clinic. “It saves time by correcting our own errors immediately rather the Registration Data Quality department correcting them at a later date and sending us notice of the error one month later.”

Over the last four months, the Mental Health clinic at our Keele site and the Audiology clinic at our Church site have been testing this system. The registration clerks in these outpatient clinics worked through various implementation challenges to ensure a smooth transition for other departments. This system will be launched in both inpatient and all outpatient areas at our Keele site in November 2014, at our Finch site in January 2015 and at our Church site in February 2015.

Our New Hospital - October 18, 2015


Redevelopment

“This tool helps to maintain accurate, up-to-date information in the system

for enhanced patient safety and improving data quality for statistics

on our patient population.”

- Marcia Howell, Manager,

Patient Registration Data Quality

Standing l-r: Marcella DiCarlo, Mila Suazo,

Gabrielle Tonellotto, Tamika Powel, Niruja

Nadarajah, Nancy McWilliams

Sitting I-r: Pauline Guardado, Wendy Watts

TransitionTransitionPlanningPlanning

Visit www.hrh.ca for updates and videos


Redevelopment

Check out our transition and redevelopment videosWe have a number of videos available on-line about the redevelopment of our new hospital, and our Lean, Green and Digital vision.

Access YouTube from www.hrh.ca to see an updated construction video showing the progress our building partners have made to date and the recent installation of our new MRI units. There are also many videos about our digital vision – including one on patient Electronic Health Records and one on the Automatic Guided Vehicles (AGVs) that we will be using in our new hospital. Another video highlights the success of our ‘Green’ strategy at the Greening Health Care Sustainability Forum.

Our iHumber intranet site has additional videos about our digital vision that explain some of the processes being implemented prior to the move to our new hospital and some of the new technology we will be using. Staff, physicians and volunteers can also watch videos related to patient-centred care. These videos focus on the power of empathy and are complimentary resources to our newly launched Communicate with H.E.A.R.T training.

PeopleCare -


Humber River Hospital - Inspiration and TeamworkPeople Care

Joan Sax

“Communicating with Heart” in the PulmonaryFunction Lab

A drawing Joan received from one of her paediatric patients in the Pulmonary Function Lab

My name is Joan Sax and I work as a Registered Technologist in the Pulmonary Function Lab. As technologists we help physicians diagnose breathing problems in patients. A technologist uses all of their life experiences to connect to patients. I use my strong music background. I tell my patients, “I’m going to conduct you like we’re singing together.” That brings a smile because singing – no matter their age – they understand.

Six year old boys may have co-ordination problems following the instructions to do a Pulmonary Function Test (PFT) and I use a variety of strategies to get them to do a maximum effort blowing maneuver. Lately I’ve been using the scene from Superman, where he blows criminals across the room and sticks them to a wall. I can usually get an extra 10 per cent out of most people, who are having trouble with effort of blowing.

Helping people through pulmonary function testing, whether they arrive frightened, or impressed with the technology, is about supporting people to cope with something new. Performing a PFT for the first time is about learning how to do the new “dance” of breathing and working together to help the patient “share” how they are feeling through the hospital’s technology. Being a hospital technologist is about providing service,

humanizing the technology, and making the effort of breathing effortless. After twenty five years, working at Humber Hospital, you realize it is an honour to be able to help people and work with others who feel the same way.

Day Treatment Program Team

Congratulations to our Day Treatment Program Team who collected 630 pounds of food for the North York Harvest Food Bank in October. The Team’s initial goal was to collect 75 pounds of food but thanks to the outstanding effort from the whole team, led by patients and the Volunteer group in the Child and Adolescent Mental Health and Addictions Unit, they achieved an exceptional result. “Thank you to our patients for decorating the food drop-off boxes, encouraging donation and weighing food at the end of each day.” HRH Day Treatment Program Team

Humber River Volunteers

The Holly Fair is a longstanding tradition at Humber River Hospital. Thank you to the handiwork of our wonderful Volunteers at all three sites, we have the opportunity to purchase beautiful knitted items and indulge in delicious homemade goodies, with all proceeds going to support our new hospital.

Thank you to our very special Volunteers for making the Holly Fair a favourite event every year and for starting off the festive season with great joy!

Valentino Arboleda

Valentino Arboleda is always helping other people. In his role as a Registered Technologist in the Fracture Clinic –at the Church and Finch sites – he works diligently with other members of his team to provide quality patient care with compassion, professionalism and respect. For the last several years, Valentino has donated his time and expertise to teaching grade nine students during Humber River’s Take Our Kids to Work Day. Thanks to Valentino, the Fracture Clinic is always one of the most sought after sessions of the day – every year.

Getting to know...Our Exceptional People

If you would like to recognize an exceptional staff member, physician, volunteer or team,

please email Sarah Quadri Magnotta: [email protected]

People CareHumber River Hospital - Inspiration and Teamwork


Humber River Hospital - Foundation Update


Foundation

Since its inception

in 2012,

Team Revolution

has now raised

$1.1 millionfor our

new Hospital

Check out Facebook and Twitterfor the exciting photos and recaps

from Italy.

Team Revolution Conquers Granfondo Piacenza Scott

Congratulations to the members of Team Revolution who conquered the Granfondo Piacenza Scott on September 7, in Piacenza, Italy. The cycling event was a test of their stamina and strength, and they battled gravel roads, steep climbs and scorching heat – all to raise money for the new Humber River Hospital.

A big thank you to all the members of Team Revolution for your ongoing comittment and dedication to our new hospital.

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Women’s Wellness 2014

Humber River Hospital - Foundation Update


Foundation

On November 6, 2014, close to 600 women showed their support for the Humber River Hospital Foundation’s 11th annual YOU+ The Women's Event at the Paramount Conference and Event Venue. Host, Comedian Kathryn Greenwood entertained the audience, while, Lynda Fishman – keynote speaker – captivated the crowd with her stories of family, loss and healthy choices. All proceeds from the event will support the building and equipping of the new Humber River Hospital, opening October 18, 2015. Thank you to the many sponsors, guests and partners who helped to make this event a tremendous success!

“The 11th annual YOU+ The Women’s Event raised $125,000 for the

new Humber River Hospital. Thank you for bringing your energy and

enthusiasm to our cause. At this time next year, our new Hospital

will be open and it will be a better place for everyone in our city

thanks to caring and compassionate people like you.”

Heather Hurst, President & CEO, Humber River Hospital Foundation

Humber River Hospital - With Sincere Thanks


Thank You! e T anSincu!

mber Riv

Humber River H

er

I wanted to pass on a special thank you to Marianna in thecionpass a spec k you to Marianna inMammography Dept. I am a breast cancer survivor (3 1/2 years)aptDehy D t. I am t cancer survivor (3 and go back to Humber, Church site each year for my annual hmumto H each yber, Ch te each year for mymammogram, a week before I meet with Dr. J. Wilson, my oewe, a w with Drek befo et with Dr. J. Wilsononcologist. It was at Humber, Church that my cancer was et s awas Humbe urch that my cancer wdiscovered as part of my 8 year participation in the Ontario Breastofrt par pationf my 8 participation in the OScreening Program. While I feel so grateful that mine was. Wmgram While so grateful that mine discovered at an early stage, I still walk with trepidation each year areaan e ly stag ill walk with trepidatioin to the Mammography Dept., wondering what my results will aprmogr phy De ondering what my rebring. My annual appointment was yesterday morning. I was met ppaal a sterdapointme as yesterday morningby a very caring technologist with a lovely warm smile and easy chg technologi h a lovely warm smilemanner, which helped put me at ease. Getting through thatehelped put m ease. Getting througmammogram was so much easier today because of her. Mariannasoas so much er today because of hhas what it takes to relate to patients as well as get the job done.res to elate to ents as well as get thShe is truly, a wonderful asset toeonderful ass o your team.

Sharon

I wanted to pass on a special thank you to Marianna in the Mammography Dept. I am a breast cancer survivor (3 1/2 years) and go back to Humber, Church site each year for my annual mammogram, a week before I meet with Dr. J. Wilson, my oncologist. It was at Humber, Church that my cancer was discovered as part of my 8 year participation in the Ontario Breast Screening Program. While I feel so grateful that mine was discovered at an early stage, I still walk with trepidation each year in to the Mammography Dept., wondering what my results will bring. My annual appointment was yesterday morning. I was met by a very caring technologist with a lovely warm smile and easy manner, which helped put me at ease. Getting through that mammogram was so much easier today because of her. Marianna has what it takes to relate to patients as well as get the job done. She is truly, a wonderful asset to your team.

Sharon

I wanted to extend my gratitude an d I gratitudto Susan Risenman.Su antI have two children that ave twI have been part of the Speechen hparb hProgram run through HRH. We gr Ram RH. We are absolutely grateful tha habso at our children had valuable spdr peen eech sessions with fundamenssi ntaon alspeech pathologists fromee m ch your program. In particular, itgr t cam could not go unnoticed to persg ono nally commend and praise Summ usame an Risenman. She had takese en nm over my son's file this summes er foso or his last session. Susan has t ssefundamental qualities thad at hda helpchildren with difficulties, ald as mdr my son has with change espn pecin h ially. My son gravitated to Susy an as andespecially her technique to thp to thpe he Speech/Language sessions.e ons.peeThank you Susan. You deservn eserha ve to be acknowledged, we bebappreciate all your time apr and pppatience.ieat

With gratitude, Orsola andth d WitDanieleanDa

I wanted to extend my gratitude to Susan Risenman.I have two children that have been part of the Speech Program run through HRH. We are absolutely grateful that our children had valuable speech sessions with fundamental speech pathologists from your program. In particular, it could not go unnoticed to personally commend and praise Susan Risenman. She had taken over my son's file this summer for his last session. Susan has fundamental qualities that help children with difficulties, as my son has with change especially. My son gravitated to Susan and especially her technique to the Speech/Language sessions. Thank you Susan. You deserve to be acknowledged, we appreciate all your time and patience.

With gratitude, Orsola and Daniele

Every member of my dad’s team has been great! There are a f my dad’s m has been great! Thefew that stand out to us though –Sophie – she was so human t to uus thou –Sophie – she was sand helpful and reassuring. It was as though we were part of eaasssuring. as as though we werher family as well…she took the time to explain everything to ……shhe took e time to explain everus. The road is long for my dad but if care like this continues we ngg foor my d but if care like this cowould be very content. Thank you for being a great Nurse andentent. Tha you for being a great Ntaking the time to communicate to this family. Your efforts really ocom s familymmunic e to this family. Your effostood out and touched them. heuc edd them

Unknown

Every member of my dad’s team has been great! There are a few that stand out to us though –Sophie – she was so human and helpful and reassuring. It was as though we were part of her family as well…she took the time to explain everything to us. The road is long for my dad but if care like this continues we would be very content. Thank you for being a great Nurse and taking the time to communicate to this family. Your efforts really stood out and touched them.

Unknown

Humber River Hospital - With Sincere Thanks


Thank You!h al - W a

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Tum e Thaber Rivver Hos nksHu

My 87 year old mother was d87 yhospitalized at the Church St. site,Ched atB500 Medicine floor for three longfoicinemonths. I did not get a chance to etdid

thank all the caregivers- nurses andrscarephysicians, social workers,osicia

physiotherapists and occupationald oapisttherapists dietitians, cleaners, ansts d

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acknowledged. Please send my eadgedsincere thanks to all of them theirl nks ttireless efforts to help her get well lpts to

and make her long stay as pleasant aylongas possible.

Kathy

My 87 year old mother was hospitalized at the Church St. site, B500 Medicine floor for three long months. I did not get a chance to

thank all the caregivers- nurses and physicians, social workers,

physiotherapists and occupational therapists dietitians, cleaners,

helpers and others who had contact with her. All of them deserve to be

acknowledged. Please send my sincere thanks to all of them their tireless efforts to help her get well

and make her long stay as pleasant as possible.

Kathy

My daughter and I were visiting from Ottawa and playing in aanau awa nwe vi ing inisitingg from a ghter and I wehockey tournament. Unfortunately my daughter was injuredtey aug eU or njurertunateately mournament. during a game on Friday evening. As you can understand,a n g a u ca ,d ev tand,eveniing. Aa game on Fridbeing far from home and late evening this was a very a asfa s wlaate eeveninar from home astressful situation for both of us. I used my GPS to locate thu GPfu my Gh o cate of uus. I u heul situation for nearest hospital and was lucky enough to come up with yout omst o coluc with yockyy enou ut hospital and – Church St. location. The triage nurse was very nice and vrc was e t e andtriaage nuch St. locationtreated my daughter with great care, then sent us toend n segreeaat caremy daughter registration and the young lady there was very kind aerra s veg la andaddy theration and the ymade my daughter very comfortable. We were sent to therm weomf o theablefoortablemy daughter veminor injury area where a nice young lady met us anmi y mw nice d ncee younjury area wheimmediately sent us to x-ray. The gentleman there treated md an tay. T eatedenThe ge my diately sent us daughter with great care and let us know exactly whaht exaand at hes ket ulet uster with great cwas doing. Then we met a doctor whose calm ando calma doc whoctor woing. Then we welcoming demeanor was very calming. We were dom We s ver onelmiy cery calming demeanowithin an hour! I had expected to be there all night. Needleall aha cte Needbe thd to b essan hour! I hadto say we were more than happy with our treatment and Itreaha and Iwith appy wwe were morehope that you can let all the people we met know that theyeth et knnan he p at thee wepeople ythat you can letwere wonderful and have my heartfelt gratitude.atw titudmy rtfelt gy hearwonderful and Keep up the good work.up the good wo

Rob

My daughter and I were visiting from Ottawa and playing in a hockey tournament. Unfortunately my daughter was injured during a game on Friday evening. As you can understand, being far from home and late evening this was a very stressful situation for both of us. I used my GPS to locate the nearest hospital and was lucky enough to come up with you – Church St. location. The triage nurse was very nice and treated my daughter with great care, then sent us to registration and the young lady there was very kind and made my daughter very comfortable. We were sent to the minor injury area where a nice young lady met us and immediately sent us to x-ray. The gentleman there treated my daughter with great care and let us know exactly what he was doing. Then we met a doctor whose calm and welcoming demeanor was very calming. We were done within an hour! I had expected to be there all night. Needless to say we were more than happy with our treatment and I hope that you can let all the people we met know that they were wonderful and have my heartfelt gratitude.Keep up the good work.

Rob

PeopleCare Magazine September/October 2014 Issue

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Transcript of PeopleCare Magazine September/October 2014 Issue