Seminar of HSM - 604

Seminar of HSM - 604Presented by :-Raila khanB.A. VI sem121100

Consumer A consumer may be defined as any person , business firm or governmental unit that chooses goods and services, spends money to obtain them and use them primarily to satisfy his or its own need.Consumer goods - clothing, food, furniture etc.Durable goods television, toaster, car etc.Services - transport services, telephone services, electric services etc.

Consumer MovementA consumer movement may be described as the collective power of consumer to take a country forward with respect to awareness, education and development.

Philosophy of consumer movementThe president of IOCU, listed what he believed to be the guiding philosophy of consumer movement.Critical awarenessInvolvement or actionEcological responsibilitiesSolidarity

Objectives of Consumer MovementThese objectives are three- fold Product safetySolution to consumer problemProviding consumer information

Consumer movement in developing countriesThe dominant feature of the market in developing countries affect consumer interests are:-Predominance of indigenous products which are of varied quality.Inadequate transportation and storage facilities to preserve the freshness of the perishables like food.

Conti.Producers and sellers deliberately adulterate and sell goods, or cheat people with respect to weights, measures and prices, because they give little or no importance to consumer satisfaction.Consumers too do not show much concern about protecting themselves or other consumers from the hazards of the environment, and such a situation exist mainly due to the absence of collective action.

Consumer movement in IndiaFirst consumer movement was started in 1949 by a Gandhian in Madras.A Consumer Protection Council was established in Madras under the patronage of Shri C. Rajagopalachari.Work confined only to the people of Tamil Nadu.

Conti.In 1956, nine housewives and social workers combined together to form the Consumer Guidance Society of India (CGSI) in Bombay.The consumer movement in India started gaining momentum with the setting up of National Consumer Protection Council.Major function collection of information regarding consumer problem.

Conti.The Essential Commodities Act (1995) Governs the production procurement supply and distribution of all notified essential commodities.Stern action against such unfair tread practices.

Conti.The Standard of Weights and Measure Act (1976)To safeguard interests against unfair tread practices like short weighing, misleading information on packed goods etc.

Conti.The Monopolies and Restrictive Tread Practices Act (1969)Consumer associations can make complaints to the commission set up under the act.To creation of artificial storages, manipulated high prices of essential commodities, deterioration in quality of goods etc.

The packed commodity order (1975) It mandatory to apprise the consumer of the contents, weight, price, date of manufacture, expiry date, etc. in the case of packed commodities on sale.

The indian consumer union (1997)Registered in New Delhi.Main aim fighting against the increase prices of essential commodities.

Consumer education and research center (1979)It was formed in Ahmadabad.A number of acts have been promulgated by the government of India to protect the interest of consumer.

The Consumer protection act (1986)It is also known as CPA.This ct provides for the establishment of Consumer Protection Council at the State and Central level, for promoting and protecting the rights of consumer.