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Transcript of Seller Fees & Statement of Account - lazada MY] Finance 1508.pdf2 Agenda 1. Understanding Lazada...

  • Seller Fees & Statement of Account

  • 2

    Agenda

    1. Understanding Lazada fees

    2. Payment cycle

    3. Computation of payout

    4. Shipping fee

    5. Account statement on Seller Center

    6. Tax invoice

    7. Seller support

  • 3

    Definition of Key Terms

    Term Description

    COD Cash on Delivery

    Listing Price The price indicated by the Seller for the sale of goods on Lazadas platform, including GST but excludes any coupons or other unilateral discounts providedby Lazada to Buyers

    Platform The Lazada website, lazada.com.my, and any other internetdomain property or mobile application owned by Lazada

    Product An item ordered by the buyer from Lazadas platform

  • 4

    Understanding Lazada Fees

    For every order that is fulfilled by Merchants, Lazada charges the following feeson delivery of a product to the customer:

    Type of fee Definition Calculation

    Commission fee A fee payable to Lazada Listing unit price xfor the service of providing Commission rateThe e-commerce platform (+GST)for sales transaction

    Shipping fee Amount charged for 3PL chargeable weight x Lazadatransporting product from rate cardone location to another. (Merchant is responsible for the

    Input of measurements)

    Payment fee Payment gateway fee for Listing unit price x 2% prepaid and handling fee (+GST)

    imposed by 3PL for COD

  • 5

    Understanding Lazada Fees

    Administrative FeeA fee of RM53.00 will be imposed by Lazada for non-compliance withSection 4 of the Marketplace Agreement.

    The below gives a snapshot of common occurrences :

    customer

    Type of transaction Definition Calculation

    Fake Order Status Order status appears as ready to ship, but the product still not packed and ready to be handed to the shipper

    RM53 (inclusive GST)for each product

    Wrong fulfilment Wrong item being delivered to the

    Counterfeit product Fake product, which is an imitation of original product or replica of a brand name, violating any intellectual property right

  • 6

    Understanding Lazada Fees

    Lazada also charges other fees which are variable depending on thetransactions, as follows :

    Type of fee Definition Calculation

    Shipping fee Shipping fee charged by Lazada for the 3PL chargeable weight x

    (product returned) item(s) returned by the Customer due to Lazada rate card +GSTan error caused by Merchant. Example : Wrong, damaged or defectiveproduct

    Cancellation fee A fee that would be charged to the Unit price x commission merchant due to not fulfilling an order rate x 2.5 + GSTwithin 24 hours (Minimum amount

    RM10 and maximumRM50 for every item)

  • 7

    Understanding Lazada Fees

    Lazada would credit the sellers account in the following circumstances :

    Type of credit Definition Calculation

    Commission credit Commission would be Commission fee charged at(Return) reversed on receiving a valid the time of order

    return from the customer

    Shipping fee credit Amount received by Lazada on 2nd kg onwards behalf of the Seller

    Seller credit Any other credit not indicated above, arising from dispute which would be credited to the Seller after being confirmed by PSC s investigation

  • 8

    Agenda

    1. Understanding Lazada fees

    2. Payment cycle

    3. Computation of payout

    4. Shipping fee

    5. Account statement on Seller Center

    6. Tax invoice

    7. Seller support

  • 9

    Lazada Payment Cycle

    1st 14th First payment cycle is from the of the month

    15th 30th 31st Second payment cycle is from / of themonth (Depending on which date the month ends)

    Payments will be received after 5 working days from the end of each payment cycle

    Twice Monthly Payment Cycle

    1st 14th +5 working days

    1st payment cycle Payout Period

    15th End of month +5 working days

    2nd payment cycle Payout Period

    * Do note that the actual payment period will be extended to as long as 5 8 working days, this is done to allocate the duration of your financial service provider. The calculations will be enclosed in your payment details upon receiving them.

  • 10

    Agenda

    1. Understanding Lazada fees

    2. Payment cycle

    3. Computation of payout

    4. Shipping fee

    5. Account statement on Seller Center

    6. Tax invoice

    7. Seller support

  • 11

    Computation of Payout Per Order

    Payout = Listing Unit Price Commission Shipping fee - Payment fee

    Example of normal payout

    RM2,199.00

  • 12

    Computation of Payout Per Order

    Description Rates Total (RM)

    Unit Price 0 RM2,199.00

    Commission 2% RM43.98

    GST for Commission 6% RM2.64

    Payment Fee 2% RM43.98

    GST for Payment Fee 6% RM2.64

    Shipping Fee (incl. GST) RM5.00 RM5.00

    Net pay-out 2,100.76

  • 13

    Agenda

    1. Understanding Lazada fees

    2. Payment cycle

    3. Computation of payout

    4. Shipping fee

    5. Account statement on Seller Center

    6. Tax invoice

    7. Seller support

  • 14

    Shipping Fee

    These rates, terms and conditions may change from time to time.

    Areas 1st kg Subsequent kg

    WM WM RM5.00 RM1.50

    WM EM RM10.30 RM10.60

    EM-EM (Sarawak- RM5.00 RM8.80

    Sabah & SarawakRural Areas)

    EM - WM RM10.30 RM10.60

    Within Sarawak RM5.00 RM1.50

    Major Towns

    Within Kota RM5.00 RM1.50

    Kinabalu Area

    Shipping cost is the responsibility of merchant. If merchant correctly inputs product weight and size, merchant will only bear the first kg with the balance hipping fee being borne by customer.

    Rates Negotiated By Lazada

  • 15

    Reason for Extra Shipping Fees

    Inaccurate packages dimensions

    Seller updated wrong packagesdimensions & weight in Seller Centre

    & weight

    X 15Actual dimensions

    515

    Actual weight = 5kg

  • 16

    Agenda

    1. Understanding Lazada fees

    2. Payment cycle

    3. Computation of payout

    4. Shipping fee

    5. Account statement on Seller Center

    6. Tax invoice

    7. Seller support

  • 17

    How to View Account Statement on Seller Center

    1

    2

    From your seller center homepage:1) Go to Finance2) Select Account Statement

  • 18

    Seller Center Account Statement

    An account summary for successfully delivered orders

  • 19

    Seller Center Account Statement

    Credit

    Debit

    Item level charges including price credit, subsidy and adjustments

    Approved claims made against delivered orders

    General credit related to delivered orders

    1

    2

    3

    Lazada fees (payment, commission, shipping) for delivered orders

    I Penalty imposed, if any, be Lazada for delivered orders

    General debit related to delivered orders

    1

    2

    3

    4

    5

    6

    4

    5

    6

  • 20

    Seller Center Account Statement

    Refunds will be for returned or cancelled orders

  • 21

    Seller Center Account Statement

    For paid transaction, payout will show the final amount receivable by seller and the date payment completed

  • 22

    Account Statement on Seller Center

    Estimated date of pay-out: 12/May/2017 to 14/May/2017 it will take a couple of days to reflect in your account statement.

    Estimated date of payout: 12/May/2017 to 14/May/2017 it

    will take a couple of days to reflect in your account

    statement.

    For NOT PAID transaction: Seller Center will show the estimated

    fund transfer date

  • 23

    More Granular and Detailed Information in Account Statement Layout