Seller Fees & Statement of Account
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Agenda
1. Understanding Lazada fees
2. Payment cycle
3. Computation of payout
4. Shipping fee
5. Account statement on Seller Center
6. Tax invoice
7. Seller support
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Definition of Key Terms
Term Description
COD Cash on Delivery
Listing Price The price indicated by the Seller for the sale of goods on Lazada’s platform, including GST but excludes any coupons or other unilateral discounts providedby Lazada to Buyers
Platform The Lazada website, lazada.com.my, and any other internetdomain property or mobile application owned by Lazada
Product An item ordered by the buyer from Lazada’s platform
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Understanding Lazada Fees
For every order that is fulfilled by Merchants, Lazada charges the following feeson delivery of a product to the customer:
Type of fee Definition Calculation
Commission fee A fee payable to Lazada Listing unit price xfor the service of providing Commission rateThe e-commerce platform (+GST)for sales transaction
Shipping fee Amount charged for 3PL chargeable weight x Lazadatransporting product from rate cardone location to another. (Merchant is responsible for the
Input of measurements)
Payment fee Payment gateway fee for Listing unit price x 2% prepaid and handling fee (+GST)
imposed by 3PL for COD
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Understanding Lazada Fees
Administrative FeeA fee of RM53.00 will be imposed by Lazada for non-compliance withSection 4 of the Marketplace Agreement.
The below gives a snapshot of common occurrences :
customer
Type of transaction Definition Calculation
Fake Order Status Order status appears as “ready to ship”, but the product still not packed and ready to be handed to the shipper
RM53 (inclusive GST)for each product
Wrong fulfilment Wrong item being delivered to the
Counterfeit product Fake product, which is an imitation of original product or replica of a brand name, violating any intellectual property right
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Understanding Lazada Fees
Lazada also charges other fees which are variable depending on thetransactions, as follows :
Type of fee Definition Calculation
Shipping fee Shipping fee charged by Lazada for the 3PL chargeable weight x
(product returned) item(s) returned by the Customer due to Lazada rate card +GSTan error caused by Merchant. Example : Wrong, damaged or defectiveproduct
Cancellation fee A fee that would be charged to the Unit price x commission merchant due to not fulfilling an order rate x 2.5 + GSTwithin 24 hours (Minimum amount
RM10 and maximumRM50 for every item)
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Understanding Lazada Fees
Lazada would credit the seller’s account in the following circumstances :
Type of credit Definition Calculation
Commission credit Commission would be Commission fee charged at(Return) reversed on receiving a valid the time of order
return from the customer
Shipping fee credit Amount received by Lazada on 2nd kg onwards behalf of the Seller
Seller credit Any other credit not indicated above, arising from dispute which would be credited to the Seller after being confirmed by PSC ’s investigation
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Agenda
1. Understanding Lazada fees
2. Payment cycle
3. Computation of payout
4. Shipping fee
5. Account statement on Seller Center
6. Tax invoice
7. Seller support
9
Lazada Payment Cycle
1st 14th• First payment cycle is from the – of the month
15th 30th 31st• Second payment cycle is from – / of themonth (Depending on which date the month ends)
• Payments will be received after 5 working days from the end of each payment cycle
Twice Monthly Payment Cycle
1st 14th +5 working days
1st payment cycle Payout Period
15th End of month +5 working days
2nd payment cycle Payout Period
* Do note that the actual payment period will be extended to as long as 5 – 8 working days, this is done to allocate the duration of your financial service provider. The calculations will be enclosed in your payment details upon receiving them.
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Agenda
1. Understanding Lazada fees
2. Payment cycle
3. Computation of payout
4. Shipping fee
5. Account statement on Seller Center
6. Tax invoice
7. Seller support
11
Computation of Payout Per Order
Payout = Listing Unit Price – Commission – Shipping fee - Payment fee
Example of normal payout
RM2,199.00
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Computation of Payout Per Order
Description Rates Total (RM)
Unit Price 0 RM2,199.00
Commission 2% RM43.98
GST for Commission 6% RM2.64
Payment Fee 2% RM43.98
GST for Payment Fee 6% RM2.64
Shipping Fee (incl. GST) RM5.00 RM5.00
Net pay-out 2,100.76
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Agenda
1. Understanding Lazada fees
2. Payment cycle
3. Computation of payout
4. Shipping fee
5. Account statement on Seller Center
6. Tax invoice
7. Seller support
14
Shipping Fee
These rates, terms and conditions may change from time to time.
Areas 1st kg Subsequent kg
WM – WM RM5.00 RM1.50
WM – EM RM10.30 RM10.60
EM-EM (Sarawak- RM5.00 RM8.80
Sabah & SarawakRural Areas)
EM - WM RM10.30 RM10.60
Within Sarawak RM5.00 RM1.50
Major Towns
Within Kota RM5.00 RM1.50
Kinabalu Area
Shipping cost is the responsibility of merchant. If merchant correctly inputs product weight and size, merchant will only bear the first kg with the balance hipping fee being borne by customer.
Rates Negotiated By Lazada
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Reason for Extra Shipping Fees
Inaccurate package’s dimensions
Seller updated wrong package’sdimensions & weight in Seller Centre
& weight
X 15
Actual dimensions
515
Actual weight = 5kg
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Agenda
1. Understanding Lazada fees
2. Payment cycle
3. Computation of payout
4. Shipping fee
5. Account statement on Seller Center
6. Tax invoice
7. Seller support
17
How to View Account Statement on Seller Center
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From your seller center homepage:1) Go to “Finance”2) Select “Account Statement”
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Seller Center Account Statement
An account summary for successfully delivered orders
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Seller Center Account Statement
Credit
Debit
Item level charges including price credit, subsidy and adjustments
Approved claims made against delivered orders
General credit related to delivered orders
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Lazada fees (payment, commission, shipping) for delivered orders
I Penalty imposed, if any, be Lazada for delivered orders
General debit related to delivered orders
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Seller Center Account Statement
Refunds will be for returned or cancelled orders
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Seller Center Account Statement
For paid transaction, payout will show the final amount receivable by seller and the date payment completed
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Account Statement on Seller Center
Estimated date of pay-out: 12/May/2017 to 14/May/2017 it will take a couple of days to reflect in your account statement.
Estimated date of payout: 12/May/2017 to 14/May/2017 it
will take a couple of days to reflect in your account
statement.
For NOT PAID transaction: Seller Center will show the estimated
fund transfer date
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More Granular and Detailed Information in Account Statement Layout
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Visibility on Bundle Charges
For bundles, sellers are provided with visibility on the value of bundle offerings– orders placed vs costs (discounts offered).
Bundle discount charges are now available in Seller Center account
statement.
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How to Generate Transaction Report From Seller Center
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1) Go to “Finance”2) Select “Transaction Overview”3) Select the date range4) Choose type of transaction data
you need to export5) Click on “Export”
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How to Generate Transaction Report From Seller Center
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6) Click “Download” once the export report is ready7) Open “Finance Export” file to view all data
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Agenda
1. Understanding Lazada fees
2. Payment cycle
3. Computation of payout
4. Shipping fee
5. Account statement on Seller Center
6. Tax invoice
7. Seller support
28
Tax Invoice Cycle
1st 19th 20th – 28th
Month 1
Month 2
Tax Invoice
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Lazada would send invoice to sellers every month.
The tax invoice will be distributed to sellers on 19th of the following month.
If seller does not receive the invoice & finds any discrepancies in the tax invoice, contact
General form on Seller support center.PSC by filling up the
Sellers verify and feedback (if
discrepancy found)Send invoice to sellers
The subject month for tax invoice (full
month)
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Agenda
1. Understanding Lazada fees
2. Payment cycle
3. Computation of payout
4. Shipping fee
5. Account statement on Seller Center
6. Tax invoice
7. Seller support
30
Seller Center
Partner Support
CenterLazada
University
Service Market
Place
Seller
Community
Seller Support
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Thank you
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