SaraParksResume2016Office
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SARA E. PARKS P: (347) 855-0423 E: [email protected] Professional Summary: I have eight years in customer service and sales. I administered customer care regarding retention and growth for seven years in marketing and sales win a law office for three years in Manhattan as well. Career Connect Live, Inc. Staten Island, New York Call Center Agent October 2013- July 2016 Managed Inbound and outbound calls Helped customers with questions and concerns Advised clients to proper college programming inquiries Maintained top quality of customer recorded calls Implemented all necessary federal guidelines when necessary Maintained beneficial conversion rates Engine Room Audio New York, New York Audio Engineer Intern August 2013-October 2013 Quality checked music to be released by major label artists Logged and formatted inventory list Screened, transferred and logged calls using Excel Trained incoming interns on policy and procedures General maintenance and housekeeping Intelligent Music Entertainment, Inc. New York, New York Digital Marketing Director /Front Desk May 2011- June 2013 Mixed, edited and quality checked audio in Pro Tools for college radio release Researched, designed and implemented digital marketing plans for independent artists Screened calls and properly filed messages for new and returning clients Managed flow of traffic for persons arriving for meetings and consultations Provided oversight as visual producer, scout, and stylist Engaged in Post- production, videographer and graphic design
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Transcript of SaraParksResume2016Office
SARA E. PARKS P: (347) 855-0423 E: [email protected]
Professional Summary: I have eight years in customer service and sales. I administered customer care regarding retention and growth for seven years in marketing and sales win a law office for three years in Manhattan as well.
Career Connect Live, Inc. Staten Island, New YorkCall Center Agent October 2013- July 2016
Managed Inbound and outbound calls Helped customers with questions and concerns Advised clients to proper college programming inquiries Maintained top quality of customer recorded calls Implemented all necessary federal guidelines when necessary Maintained beneficial conversion rates
Engine Room Audio New York, New York
Audio Engineer Intern August 2013-October 2013
Quality checked music to be released by major label artists Logged and formatted inventory list Screened, transferred and logged calls using Excel Trained incoming interns on policy and procedures General maintenance and housekeeping
Intelligent Music Entertainment, Inc. New York, New York Digital Marketing Director /Front
Desk May 2011- June 2013 Mixed, edited and quality checked audio in Pro Tools for college radio
release Researched, designed and implemented digital marketing plans for
independent artists Screened calls and properly filed messages for new and returning clients Managed flow of traffic for persons arriving for meetings and consultations Provided oversight as visual producer, scout, and stylist Engaged in Post- production, videographer and graphic design Produced photo and video shoots Served as Administrator to monitor and support interns with various
projects Platinum Sound Recording Studios New York, New York Audio Engineer Intern /Front Desk Reception October 2011-February 2013
Assisted with testing equipment, troubleshooting Managed flow of recording session, set up and break down Provided detailed reports for client sessions Appropriately filed work orders Screened incoming clients using three-step protocol (video monitor, elevator
monitor, reassure with studio management)
Performed housekeeping duties and other responsibilities as designated by Supervisor
EDUCATION
B.S. Recording and Production Appalachian State University 2011SKILLS
Microsoft Office 2009 (Mac OSX, PC)
