SaaS løsninger reintroduserer siloene, hvordan utvide og ... · SaaS løsninger reintroduserer...

SaaS løsninger reintroduserer siloene, hvordan utvide og utvikle løsningene på tvers av og i samspill med, SaaS løsningene? Inge Os Sales Consulting Director Oracle November 3, 2016

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Avoid new silos, how you can innovate and customize your turn key SaaS solutions.

Inge Os Sales Consulting Manager


Market Trend – Enterprise SaaS Applications

*Gartner Nov 2015: Market Trends: Future Look at SaaS in the Application Markets

SaaS sales will almost double by 2019 19.7% CAGR

With scale comes complexity in adoption

CRM across and within department sales critical to new growth

HCM and Financials will continue to power the SaaS market

Current adoption for SCM remains nascent


The Silos are reinvented How did we get there


Who are the players

Diana Sales Manager Grow revenue through new

digital channels

Provide superb customer service

Alice Service Manager Charlie HCM Director

Attract and develop the best people


Who are the players

Diana Sales Manager Grow revenue through new

digital channels

Provide superb customer service

Alice Service Manager Carlie HCM Director

Attract and develop the best people

Bob, CIO Enterprise IT Manager

Architect

Secure, control, monitor integration infrastructure


Develop new services, focus on Self Service

Service Alerts

Driving History

Invested in Customer Service Business Cloud App No direct customer interaction


Headaches for Sally, the service manager

2 How do your developers discover what we have (they call it APIs) ?

Come on, 10 weeks to craft out a KPI? 3

How long does it take to integrate these services? 1


New innovative sales management, customer first

Invested Oracle CX, Oracle Sales Cloud and Oracle Marketing Cloud No direct customer interaction Siloed approach

Marketing Offer


Sales & Marketing issues

2 Driving new sales prospects out of service history?

Mobile workflow integration for rapid mortgage processing 3

How long does it take to publish a document? 1


Attract young aspiring workforce, but how

3 How long does it take for IT to develop and launch a new HCM business solution?

Next generation understands new digital channels? 2

1 Which Channels are the best to recruit new heads?


Ho do I become a star again, is IT’s role decreasing?

Am I going to be the “pool boy” of our IT? 1

3 Push notifications?

2 Why is It not involved before the decisions is made?

Rapid development, continuous deployment? 4


Unified Cloud Platform to Enrich Cloud Business Apps

User Experience

Analytics

Workflows

Data Fields

25

EXTEND

CONNECT

ANALYZE

Industry Standard Platform

SECURE

Enrich and Differentiate PaaS Tailor User Experience SaaS

Branding

Extensibility Framework

FlexFields

Workflow Configuration

Import/Export Templates

Pervasive Reporting

APPLICATION DEVELOPMENT

MOBILE

CONTENT & PROCESS

INTEGRATION

DATA MANAGEMENT

BUSINESS ANALYTICS

IDENTITY



SECURE

EXTEND

CONNECT

ANALYZE

14

Extend Create Unique Experiences for SaaS


Design Rich & Engaging Web and Mobile Experiences

Custom business logic

Pixel perfect web UI & custom mobile

Large amount of external data/content/process

Requiring a completely different user experience from that delivered by SaaS apps, for web and/or mobile

Requiring significant amount of custom logic suited outside of SaaS, delivered with an experience consistent with the SaaS application

Incorporating data, content and/or process best stored, archived, managed externally into SaaS applications

EXTEND

CONNECT

ANALYZE Industry Standard Platform

SECURE


Build Cloud Business App Extensions Simply Application Container, Java & Developer Cloud Services

• Easily embed in Oracle SaaS pages

• Tech stack alignment with Oracle SaaS

• Common network and security zone for ID propagation and SSO

• Pre-configured continuous integration platform for Oracle SaaS

• Pre-built extensions (e.g. tiered billing) from marketplace

• Support non-SaaS applications via standards-based platform

EXTEND

CONNECT


SECURE


• “No Code” - Drag & drop in WYSIWYG designer

• Match the look and feel of your brand

• Responsive UI for variety of screen sizes

• Direct connection to Sales & Service Cloud

• Embeddable pages in Oracle SaaS application

• SSO with SaaS

• Consume REST services from non-Oracle service

• Extensible via JavaScript and HTML

Easily Compose New Applications by SaaS Users Application Builder Cloud Service

EXTEND

CONNECT


SECURE


• Rapid extend service to mobile to improve BIOS Control customer service

• Create new mobile service offerings

• Rapid development service provided to LOB

• Cloud governance • Hybrid integration

offering

• Add new cool mobile features for new candidates

• Add BIOS Control specific emp. features

• Extend with Vision mobile offerings to BIOS Control customers

• Digitalize and extend customer reach

• Rapid publishing of sales content

How does this help our friends


SECURE

EXTEND

CONNECT

ANALYZE

Connect

Business, Processes and Things


Seamlessly Connect All Parts of Business Integration, SOA and Process Cloud Services

• Fast Point & Click integration with SaaS

• Oracle SaaS adapters built and maintained by the app product teams; upgrade-proof with new versions of SaaS apps

• Many non-Oracle application adapters

• Future-proof pre-built integration templates

• Recommended integrations between SaaS apps

• Process automation and human workflow support

• Extend the reach of your SaaS applications via API platform Oracle Applications, SAP, customer, legacy…

ON-PREMISES

3rd Party ORACLE CLOUD

Workday

Oracle Integration Cloud Platform

Oracle SaaS Applications

Salesforce

EXTEND

CONNECT


SECURE

Oracle Process Cloud

API API API API

API

API


Cloud Application Adapters

• Plug-and-play with Oracle SaaS

• Simplified integration with applications

• Automatic discovery of application assets

• Support for standard and custom objects

• Support for on-prem

• Build your own or buy at the Marketplace

EXTEND

CONNECT


SECURE


• Connect Cloud Business Apps (CX, Service, Docs)

• Workflow across Cloud Services

• End to end customer experience

• LOB cost allocation • Flexible but still

systematic development process

• Lean, Agile, Continuous Deployment

• Build new onboarding workflow for BIOS Control

• Connect Sales Management and marketing to Social and Service apps

• Build Workflows for systematic sales approach




SECURE

EXTEND

CONNECT

ANALYZE

Secure Corporate Access Control for SaaS


Open & Standards-based

Easily integrate with SaaS applications via an open & standards-based identity

platform

Secure Defense-in-Depth

Reduce exposure from identity

risks via behavioral authentication for access

control

Hybrid Identity

Extend identity management

and access governance for SaaS applications

Identity Cloud Service (IDCS)

OAuth SCIM SAML OpenID

EXTEND

CONNECT


SECURE


Securing Oracle and 3rd Party SaaS Access

• Federate SaaS with On-Premises Identities for SSO – Support for AD or OIM – Simplify user access with single set of credentials for all apps

– Federate Access Management to centralized Identity Provider

• Secure SaaS Beyond Password-Only Auth – Secure SaaS using strong auth, including Multi-Factor Auth – Allow or deny SaaS access based on rich contextual policy

• Manage Security Governance for SaaS using OIG – Run Certification Compliance for SaaS/PaaS applications

– Define Audit policies for enforcing Segregation of Duties – Run hybrid access reports for cloud and on-premises apps together

EXTEND

CONNECT


SECURE

LDAP

Security Cloud Services

BOX Office 365

Salesforce Google Apps

Amazon Web Services ServiceNow Oracle SaaS Cloud


Oracle API Platform Cloud Service Fully integrated platform for comprehensive API Management

Enable new API consumers • Build and customize APIs • Monitor and control API usage by the consumer

Secure • Ensure that only the right consumers have access

to the right resources • Defend against potential attacks • Deploy API gateways anywhere

Analyze • Understand how your APIs are discovered and

used, and by whom • Stay aware of important events in your API

ecosystem Oracle Applications, SAP, custom, legacy…

ON-PREMISES

API Platform Cloud Service

API API API

API

API

API

PARTNERS

SaaS Apps


• Simple, but secure, self service customer experience

• get the true face of your customer

• Onboard new customers on new channels fast

• Cloud governance • API governance

• Join the Silos, one Enterprise

• EEA-GDPR

• Employee governance

• Find all faces/identities of your customer

• One person many identities

• Low security for marketing stepup for commitment




SECURE

EXTEND

CONNECT

ANALYZE

Analyze Instant Insights across Business Cloud Apps


Business Analytics with SaaS

INSIGHTS DATA

Intuitive visualizations combined with Smart Data Discovery that greatly improves productivity by guiding users to valuable insights in the shortest time

Out-of-the-box, synchronized, Data Ingestion from any SaaS with the ability to blend data from multiple sources into a single model

EXTEND

CONNECT


SECURE

SHARING

Communicate insights powerfully using interactive story telling or distribute the insights via pixel perfect visualizations on any device

SaaS


EXTEND

CONNECT


SECURE Data Visualization Across all Sources • Intuitive and stunningly beautiful

Data Visualization and Analysis • Built in Data Ingestion directly

from Oracle SaaS applications

• Blend data from multiple sources into a insights

• Share and collaborate on every device

• Support for on-premise data sources and non-Oracle applications


Mobile Enabled Proactive Analytics • Native mobile applications for interactive data

exploration and visualization experience

• Infuse insights into a user’s daily activities based on usage patterns – Learn what users are interested in, when

and where they are interested in it and who they collaborate with

• Anticipate the user needs and deliver appropriate information to help them make better informed decisions when they need it

• Voice based search provides instant gratification

EXTEND

CONNECT


SECURE


• Insight in customer experience

• Analytics of customer service quality and effectiveness

• Interaction with other (social) data sources

• Big data/IoT Integration

• Cloud SLA Followup • Security analytics

• How attractive are BIOS Control?

• Sales process analytics

• customer behavior

• Social integration • Big data/IoT Integration



Unified Cloud Platform to Enrich Cloud Business Apps

User Experience

Analytics

Workflows

Data Fields

25

EXTEND

CONNECT

ANALYZE


SECURE

Enrich and Differentiate PaaS Tailor User Experience SaaS

Branding

Extensibility Framework

FlexFields

Workflow Configuration

Import/Export Templates

Pervasive Reporting

APPLICATION DEVELOPMENT

MOBILE

CONTENT & PROCESS

INTEGRATION

DATA MANAGEMENT

BUSINESS ANALYTICS

IDENTITY

Innovation to grow. Insight to control.

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