RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant...

38
¨ RETAIL MANAGEMENT SYSTEMS February 2017

Transcript of RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant...

Page 1: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

uml

RETAIL MANAGEMENT SYSTEMSFebruary 2017

CONTENTS46

Introduction

Defining Retail Management Software

The Quadrant

Retail Management FrontRunners Index

Runners Up

Methodology Basics

78

3435

FRONTRUNNERS9 Shopify

10 Square POS

11 Retail Pro

12 LightspeedRetail

13 ShopKeep

14 STORIS

15 Cin7

16 QuickBooksPOS

17 Vend

18 CelerantCommandRetail

19 SpringboardRetail

20 NCR Counterpoint

21 ReveliPadPOS

22 AIMsi

23 MicrosoftDynamicsRMS

24 RQRetailManagement

25 Clover

26 VisualRetailPlus

27 RICS Software

28 MicroBizCloud

29 EposNow

30 AccuPOS

31 RetailSTAR

32 POSProphetSystems

33 CashRegisterExpress

4F E B R U A R Y 2 0 1 7

INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the Retail

Management software market that offer the best capability and value for small businesses For a given market products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users FrontRunners then plots the top 25-30 products in a quadrant format

In the Retail Management FrontRunners infographic the Capability axis starts at 310 and ends at 430 while the Value axis starts at 320 and ends at 460Scales may differ between quadrants in order to capture the relative positioning of the specific products in each category

To be considered for the Retail Management FrontRunners a product needed a minimum capability user rating score of 25 and a minimum value user rating score of 25 All products that qualify as FrontRunners are top performing products in their market

I N T R O D U C T I O N

5F E B R U A R Y 2 0 1 7

Each product falls within a designated quadrant based on their axis scores Dependent on the specific needs of the software buyer a product placed in any quadrant category could be a good fit

QUADRANT CATEGORIES

raquo UpperRight=LeadersLeaders are all-around strong products They offer the highest value and capability in that market

raquo UpperLeft=Masters Masters may have fewer capabilities but end users value those capabilities highly Depending on the functionality needed a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants

raquo LowerRight=Pacesetters Pacesetters may offer a strong set of capabilities but are not rated as high on value For example a Pacesetter might have a breadth of functionality at a higher price point

raquo LowerLeft=Contenders Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants For example products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price

6F E B R U A R Y 2 0 1 7

Retail Management software helps retailers process customer transactions update

inventory levels present basic reports and keep track of customers

Software Advicersquos FrontRunners quadrant is focused on the North American Retail Management market We identify this set of core capabilities for the Retail Management category pointofsale inventory management and barcodescanning as well as at least one of the following accounting management customermanagement and reportinganalytics

In addition we identify several related features that retailers purchasing Retail Management software may also need or wish to consider warehouse management merchandise planning e-commerce commission management customer account profiles discount management gift card management invoice processing layaway management loyalty program support ordering automation pricing management returns management and sales tracking

DEFINING RETAIL MANAGEMENT SOFTWARE

7F E B R U A R Y 2 0 1 7

THE QUADRANT

Masters Leaders

Contenders PacesettersCapability Score

Valu

e Sc

ore

Shopify

Square POSSTORIS

Retail Pro

Quickbooks POS

NCR

VendCin7

ShopKeep

Lightspeed Retail

Celerant Command Retail

Springboard RetailRevel iPad POS

RQ Retail Management

AIMsi

Clover

Microsoft Dynamics RMS

Visual Retail Plus

AccuPOS

MicroBiz Cloud

RICS Software

Epos NowPOS Prophet Systems

Cash RegisterExpress

RetailSTAR

All products that qualify as FrontRunners are top performing

products in their market

8F E B R U A R Y 2 0 1 7

RETAIL MANAGEMENT FRONTRUNNERS INDEX

9 Shopify

10 Square POS

11 Retail Pro

12 LightspeedRetail

13 ShopKeep

14 STORIS

15 Cin7

16 QuickBooksPOS

17 Vend

18 CelerantCommandRetail

19 SpringboardRetail

20 NCR Counterpoint

21 ReveliPadPOS

22 AIMsi

23 MicrosoftDynamicsRMS

24 RQ Retail Management

25 Clover

26 VisualRetailPlus

27 RICS Software

28 MicroBizCloud

29 EposNow

30 AccuPOS

31 RetailSTAR

32 POSProphetSystems

33 CashRegisterExpress

9

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPIFY

QUADRANT PLACEMENT LEADERS

420 451

413 419

410 483

320 500

500 500

445 400

500 500

440

400

440

10

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSQUARE POS

QUADRANT PLACEMENT LEADERS

412 427

421 436

380 417

270 390

490 390

425 490

390 420

450

430

430

11

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAIL PRO

QUADRANT PLACEMENT MASTERS

363 451

425 439

270 463

200 490

340 380

333 440

490 490

300

220

320

12

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL

QUADRANT PLACEMENT LEADERS

393 414

394 387

370 442

270 440

470 470

415 400

440 450

420

340

460

13

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPKEEP

QUADRANT PLACEMENT LEADERS

390 406

424 433

365 380

320 400

410 460

348 220

400 400

400

330

260

14

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT LEADERS

378 417

446 443

335 392

460 420

210 220

285 430

420 430

340

250

130

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 2: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

CONTENTS46

Introduction

Defining Retail Management Software

The Quadrant

Retail Management FrontRunners Index

Runners Up

Methodology Basics

78

3435

FRONTRUNNERS9 Shopify

10 Square POS

11 Retail Pro

12 LightspeedRetail

13 ShopKeep

14 STORIS

15 Cin7

16 QuickBooksPOS

17 Vend

18 CelerantCommandRetail

19 SpringboardRetail

20 NCR Counterpoint

21 ReveliPadPOS

22 AIMsi

23 MicrosoftDynamicsRMS

24 RQRetailManagement

25 Clover

26 VisualRetailPlus

27 RICS Software

28 MicroBizCloud

29 EposNow

30 AccuPOS

31 RetailSTAR

32 POSProphetSystems

33 CashRegisterExpress

4F E B R U A R Y 2 0 1 7

INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the Retail

Management software market that offer the best capability and value for small businesses For a given market products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users FrontRunners then plots the top 25-30 products in a quadrant format

In the Retail Management FrontRunners infographic the Capability axis starts at 310 and ends at 430 while the Value axis starts at 320 and ends at 460Scales may differ between quadrants in order to capture the relative positioning of the specific products in each category

To be considered for the Retail Management FrontRunners a product needed a minimum capability user rating score of 25 and a minimum value user rating score of 25 All products that qualify as FrontRunners are top performing products in their market

I N T R O D U C T I O N

5F E B R U A R Y 2 0 1 7

Each product falls within a designated quadrant based on their axis scores Dependent on the specific needs of the software buyer a product placed in any quadrant category could be a good fit

QUADRANT CATEGORIES

raquo UpperRight=LeadersLeaders are all-around strong products They offer the highest value and capability in that market

raquo UpperLeft=Masters Masters may have fewer capabilities but end users value those capabilities highly Depending on the functionality needed a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants

raquo LowerRight=Pacesetters Pacesetters may offer a strong set of capabilities but are not rated as high on value For example a Pacesetter might have a breadth of functionality at a higher price point

raquo LowerLeft=Contenders Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants For example products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price

6F E B R U A R Y 2 0 1 7

Retail Management software helps retailers process customer transactions update

inventory levels present basic reports and keep track of customers

Software Advicersquos FrontRunners quadrant is focused on the North American Retail Management market We identify this set of core capabilities for the Retail Management category pointofsale inventory management and barcodescanning as well as at least one of the following accounting management customermanagement and reportinganalytics

In addition we identify several related features that retailers purchasing Retail Management software may also need or wish to consider warehouse management merchandise planning e-commerce commission management customer account profiles discount management gift card management invoice processing layaway management loyalty program support ordering automation pricing management returns management and sales tracking

DEFINING RETAIL MANAGEMENT SOFTWARE

7F E B R U A R Y 2 0 1 7

THE QUADRANT

Masters Leaders

Contenders PacesettersCapability Score

Valu

e Sc

ore

Shopify

Square POSSTORIS

Retail Pro

Quickbooks POS

NCR

VendCin7

ShopKeep

Lightspeed Retail

Celerant Command Retail

Springboard RetailRevel iPad POS

RQ Retail Management

AIMsi

Clover

Microsoft Dynamics RMS

Visual Retail Plus

AccuPOS

MicroBiz Cloud

RICS Software

Epos NowPOS Prophet Systems

Cash RegisterExpress

RetailSTAR

All products that qualify as FrontRunners are top performing

products in their market

8F E B R U A R Y 2 0 1 7

RETAIL MANAGEMENT FRONTRUNNERS INDEX

9 Shopify

10 Square POS

11 Retail Pro

12 LightspeedRetail

13 ShopKeep

14 STORIS

15 Cin7

16 QuickBooksPOS

17 Vend

18 CelerantCommandRetail

19 SpringboardRetail

20 NCR Counterpoint

21 ReveliPadPOS

22 AIMsi

23 MicrosoftDynamicsRMS

24 RQ Retail Management

25 Clover

26 VisualRetailPlus

27 RICS Software

28 MicroBizCloud

29 EposNow

30 AccuPOS

31 RetailSTAR

32 POSProphetSystems

33 CashRegisterExpress

9

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPIFY

QUADRANT PLACEMENT LEADERS

420 451

413 419

410 483

320 500

500 500

445 400

500 500

440

400

440

10

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSQUARE POS

QUADRANT PLACEMENT LEADERS

412 427

421 436

380 417

270 390

490 390

425 490

390 420

450

430

430

11

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAIL PRO

QUADRANT PLACEMENT MASTERS

363 451

425 439

270 463

200 490

340 380

333 440

490 490

300

220

320

12

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL

QUADRANT PLACEMENT LEADERS

393 414

394 387

370 442

270 440

470 470

415 400

440 450

420

340

460

13

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPKEEP

QUADRANT PLACEMENT LEADERS

390 406

424 433

365 380

320 400

410 460

348 220

400 400

400

330

260

14

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT LEADERS

378 417

446 443

335 392

460 420

210 220

285 430

420 430

340

250

130

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 3: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

FRONTRUNNERS9 Shopify

10 Square POS

11 Retail Pro

12 LightspeedRetail

13 ShopKeep

14 STORIS

15 Cin7

16 QuickBooksPOS

17 Vend

18 CelerantCommandRetail

19 SpringboardRetail

20 NCR Counterpoint

21 ReveliPadPOS

22 AIMsi

23 MicrosoftDynamicsRMS

24 RQRetailManagement

25 Clover

26 VisualRetailPlus

27 RICS Software

28 MicroBizCloud

29 EposNow

30 AccuPOS

31 RetailSTAR

32 POSProphetSystems

33 CashRegisterExpress

4F E B R U A R Y 2 0 1 7

INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the Retail

Management software market that offer the best capability and value for small businesses For a given market products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users FrontRunners then plots the top 25-30 products in a quadrant format

In the Retail Management FrontRunners infographic the Capability axis starts at 310 and ends at 430 while the Value axis starts at 320 and ends at 460Scales may differ between quadrants in order to capture the relative positioning of the specific products in each category

To be considered for the Retail Management FrontRunners a product needed a minimum capability user rating score of 25 and a minimum value user rating score of 25 All products that qualify as FrontRunners are top performing products in their market

I N T R O D U C T I O N

5F E B R U A R Y 2 0 1 7

Each product falls within a designated quadrant based on their axis scores Dependent on the specific needs of the software buyer a product placed in any quadrant category could be a good fit

QUADRANT CATEGORIES

raquo UpperRight=LeadersLeaders are all-around strong products They offer the highest value and capability in that market

raquo UpperLeft=Masters Masters may have fewer capabilities but end users value those capabilities highly Depending on the functionality needed a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants

raquo LowerRight=Pacesetters Pacesetters may offer a strong set of capabilities but are not rated as high on value For example a Pacesetter might have a breadth of functionality at a higher price point

raquo LowerLeft=Contenders Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants For example products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price

6F E B R U A R Y 2 0 1 7

Retail Management software helps retailers process customer transactions update

inventory levels present basic reports and keep track of customers

Software Advicersquos FrontRunners quadrant is focused on the North American Retail Management market We identify this set of core capabilities for the Retail Management category pointofsale inventory management and barcodescanning as well as at least one of the following accounting management customermanagement and reportinganalytics

In addition we identify several related features that retailers purchasing Retail Management software may also need or wish to consider warehouse management merchandise planning e-commerce commission management customer account profiles discount management gift card management invoice processing layaway management loyalty program support ordering automation pricing management returns management and sales tracking

DEFINING RETAIL MANAGEMENT SOFTWARE

7F E B R U A R Y 2 0 1 7

THE QUADRANT

Masters Leaders

Contenders PacesettersCapability Score

Valu

e Sc

ore

Shopify

Square POSSTORIS

Retail Pro

Quickbooks POS

NCR

VendCin7

ShopKeep

Lightspeed Retail

Celerant Command Retail

Springboard RetailRevel iPad POS

RQ Retail Management

AIMsi

Clover

Microsoft Dynamics RMS

Visual Retail Plus

AccuPOS

MicroBiz Cloud

RICS Software

Epos NowPOS Prophet Systems

Cash RegisterExpress

RetailSTAR

All products that qualify as FrontRunners are top performing

products in their market

8F E B R U A R Y 2 0 1 7

RETAIL MANAGEMENT FRONTRUNNERS INDEX

9 Shopify

10 Square POS

11 Retail Pro

12 LightspeedRetail

13 ShopKeep

14 STORIS

15 Cin7

16 QuickBooksPOS

17 Vend

18 CelerantCommandRetail

19 SpringboardRetail

20 NCR Counterpoint

21 ReveliPadPOS

22 AIMsi

23 MicrosoftDynamicsRMS

24 RQ Retail Management

25 Clover

26 VisualRetailPlus

27 RICS Software

28 MicroBizCloud

29 EposNow

30 AccuPOS

31 RetailSTAR

32 POSProphetSystems

33 CashRegisterExpress

9

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPIFY

QUADRANT PLACEMENT LEADERS

420 451

413 419

410 483

320 500

500 500

445 400

500 500

440

400

440

10

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSQUARE POS

QUADRANT PLACEMENT LEADERS

412 427

421 436

380 417

270 390

490 390

425 490

390 420

450

430

430

11

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAIL PRO

QUADRANT PLACEMENT MASTERS

363 451

425 439

270 463

200 490

340 380

333 440

490 490

300

220

320

12

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL

QUADRANT PLACEMENT LEADERS

393 414

394 387

370 442

270 440

470 470

415 400

440 450

420

340

460

13

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPKEEP

QUADRANT PLACEMENT LEADERS

390 406

424 433

365 380

320 400

410 460

348 220

400 400

400

330

260

14

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT LEADERS

378 417

446 443

335 392

460 420

210 220

285 430

420 430

340

250

130

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 4: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

4F E B R U A R Y 2 0 1 7

INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the Retail

Management software market that offer the best capability and value for small businesses For a given market products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users FrontRunners then plots the top 25-30 products in a quadrant format

In the Retail Management FrontRunners infographic the Capability axis starts at 310 and ends at 430 while the Value axis starts at 320 and ends at 460Scales may differ between quadrants in order to capture the relative positioning of the specific products in each category

To be considered for the Retail Management FrontRunners a product needed a minimum capability user rating score of 25 and a minimum value user rating score of 25 All products that qualify as FrontRunners are top performing products in their market

I N T R O D U C T I O N

5F E B R U A R Y 2 0 1 7

Each product falls within a designated quadrant based on their axis scores Dependent on the specific needs of the software buyer a product placed in any quadrant category could be a good fit

QUADRANT CATEGORIES

raquo UpperRight=LeadersLeaders are all-around strong products They offer the highest value and capability in that market

raquo UpperLeft=Masters Masters may have fewer capabilities but end users value those capabilities highly Depending on the functionality needed a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants

raquo LowerRight=Pacesetters Pacesetters may offer a strong set of capabilities but are not rated as high on value For example a Pacesetter might have a breadth of functionality at a higher price point

raquo LowerLeft=Contenders Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants For example products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price

6F E B R U A R Y 2 0 1 7

Retail Management software helps retailers process customer transactions update

inventory levels present basic reports and keep track of customers

Software Advicersquos FrontRunners quadrant is focused on the North American Retail Management market We identify this set of core capabilities for the Retail Management category pointofsale inventory management and barcodescanning as well as at least one of the following accounting management customermanagement and reportinganalytics

In addition we identify several related features that retailers purchasing Retail Management software may also need or wish to consider warehouse management merchandise planning e-commerce commission management customer account profiles discount management gift card management invoice processing layaway management loyalty program support ordering automation pricing management returns management and sales tracking

DEFINING RETAIL MANAGEMENT SOFTWARE

7F E B R U A R Y 2 0 1 7

THE QUADRANT

Masters Leaders

Contenders PacesettersCapability Score

Valu

e Sc

ore

Shopify

Square POSSTORIS

Retail Pro

Quickbooks POS

NCR

VendCin7

ShopKeep

Lightspeed Retail

Celerant Command Retail

Springboard RetailRevel iPad POS

RQ Retail Management

AIMsi

Clover

Microsoft Dynamics RMS

Visual Retail Plus

AccuPOS

MicroBiz Cloud

RICS Software

Epos NowPOS Prophet Systems

Cash RegisterExpress

RetailSTAR

All products that qualify as FrontRunners are top performing

products in their market

8F E B R U A R Y 2 0 1 7

RETAIL MANAGEMENT FRONTRUNNERS INDEX

9 Shopify

10 Square POS

11 Retail Pro

12 LightspeedRetail

13 ShopKeep

14 STORIS

15 Cin7

16 QuickBooksPOS

17 Vend

18 CelerantCommandRetail

19 SpringboardRetail

20 NCR Counterpoint

21 ReveliPadPOS

22 AIMsi

23 MicrosoftDynamicsRMS

24 RQ Retail Management

25 Clover

26 VisualRetailPlus

27 RICS Software

28 MicroBizCloud

29 EposNow

30 AccuPOS

31 RetailSTAR

32 POSProphetSystems

33 CashRegisterExpress

9

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPIFY

QUADRANT PLACEMENT LEADERS

420 451

413 419

410 483

320 500

500 500

445 400

500 500

440

400

440

10

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSQUARE POS

QUADRANT PLACEMENT LEADERS

412 427

421 436

380 417

270 390

490 390

425 490

390 420

450

430

430

11

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAIL PRO

QUADRANT PLACEMENT MASTERS

363 451

425 439

270 463

200 490

340 380

333 440

490 490

300

220

320

12

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL

QUADRANT PLACEMENT LEADERS

393 414

394 387

370 442

270 440

470 470

415 400

440 450

420

340

460

13

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPKEEP

QUADRANT PLACEMENT LEADERS

390 406

424 433

365 380

320 400

410 460

348 220

400 400

400

330

260

14

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT LEADERS

378 417

446 443

335 392

460 420

210 220

285 430

420 430

340

250

130

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 5: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

I N T R O D U C T I O N

5F E B R U A R Y 2 0 1 7

Each product falls within a designated quadrant based on their axis scores Dependent on the specific needs of the software buyer a product placed in any quadrant category could be a good fit

QUADRANT CATEGORIES

raquo UpperRight=LeadersLeaders are all-around strong products They offer the highest value and capability in that market

raquo UpperLeft=Masters Masters may have fewer capabilities but end users value those capabilities highly Depending on the functionality needed a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants

raquo LowerRight=Pacesetters Pacesetters may offer a strong set of capabilities but are not rated as high on value For example a Pacesetter might have a breadth of functionality at a higher price point

raquo LowerLeft=Contenders Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants For example products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price

6F E B R U A R Y 2 0 1 7

Retail Management software helps retailers process customer transactions update

inventory levels present basic reports and keep track of customers

Software Advicersquos FrontRunners quadrant is focused on the North American Retail Management market We identify this set of core capabilities for the Retail Management category pointofsale inventory management and barcodescanning as well as at least one of the following accounting management customermanagement and reportinganalytics

In addition we identify several related features that retailers purchasing Retail Management software may also need or wish to consider warehouse management merchandise planning e-commerce commission management customer account profiles discount management gift card management invoice processing layaway management loyalty program support ordering automation pricing management returns management and sales tracking

DEFINING RETAIL MANAGEMENT SOFTWARE

7F E B R U A R Y 2 0 1 7

THE QUADRANT

Masters Leaders

Contenders PacesettersCapability Score

Valu

e Sc

ore

Shopify

Square POSSTORIS

Retail Pro

Quickbooks POS

NCR

VendCin7

ShopKeep

Lightspeed Retail

Celerant Command Retail

Springboard RetailRevel iPad POS

RQ Retail Management

AIMsi

Clover

Microsoft Dynamics RMS

Visual Retail Plus

AccuPOS

MicroBiz Cloud

RICS Software

Epos NowPOS Prophet Systems

Cash RegisterExpress

RetailSTAR

All products that qualify as FrontRunners are top performing

products in their market

8F E B R U A R Y 2 0 1 7

RETAIL MANAGEMENT FRONTRUNNERS INDEX

9 Shopify

10 Square POS

11 Retail Pro

12 LightspeedRetail

13 ShopKeep

14 STORIS

15 Cin7

16 QuickBooksPOS

17 Vend

18 CelerantCommandRetail

19 SpringboardRetail

20 NCR Counterpoint

21 ReveliPadPOS

22 AIMsi

23 MicrosoftDynamicsRMS

24 RQ Retail Management

25 Clover

26 VisualRetailPlus

27 RICS Software

28 MicroBizCloud

29 EposNow

30 AccuPOS

31 RetailSTAR

32 POSProphetSystems

33 CashRegisterExpress

9

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPIFY

QUADRANT PLACEMENT LEADERS

420 451

413 419

410 483

320 500

500 500

445 400

500 500

440

400

440

10

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSQUARE POS

QUADRANT PLACEMENT LEADERS

412 427

421 436

380 417

270 390

490 390

425 490

390 420

450

430

430

11

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAIL PRO

QUADRANT PLACEMENT MASTERS

363 451

425 439

270 463

200 490

340 380

333 440

490 490

300

220

320

12

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL

QUADRANT PLACEMENT LEADERS

393 414

394 387

370 442

270 440

470 470

415 400

440 450

420

340

460

13

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPKEEP

QUADRANT PLACEMENT LEADERS

390 406

424 433

365 380

320 400

410 460

348 220

400 400

400

330

260

14

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT LEADERS

378 417

446 443

335 392

460 420

210 220

285 430

420 430

340

250

130

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 6: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

6F E B R U A R Y 2 0 1 7

Retail Management software helps retailers process customer transactions update

inventory levels present basic reports and keep track of customers

Software Advicersquos FrontRunners quadrant is focused on the North American Retail Management market We identify this set of core capabilities for the Retail Management category pointofsale inventory management and barcodescanning as well as at least one of the following accounting management customermanagement and reportinganalytics

In addition we identify several related features that retailers purchasing Retail Management software may also need or wish to consider warehouse management merchandise planning e-commerce commission management customer account profiles discount management gift card management invoice processing layaway management loyalty program support ordering automation pricing management returns management and sales tracking

DEFINING RETAIL MANAGEMENT SOFTWARE

7F E B R U A R Y 2 0 1 7

THE QUADRANT

Masters Leaders

Contenders PacesettersCapability Score

Valu

e Sc

ore

Shopify

Square POSSTORIS

Retail Pro

Quickbooks POS

NCR

VendCin7

ShopKeep

Lightspeed Retail

Celerant Command Retail

Springboard RetailRevel iPad POS

RQ Retail Management

AIMsi

Clover

Microsoft Dynamics RMS

Visual Retail Plus

AccuPOS

MicroBiz Cloud

RICS Software

Epos NowPOS Prophet Systems

Cash RegisterExpress

RetailSTAR

All products that qualify as FrontRunners are top performing

products in their market

8F E B R U A R Y 2 0 1 7

RETAIL MANAGEMENT FRONTRUNNERS INDEX

9 Shopify

10 Square POS

11 Retail Pro

12 LightspeedRetail

13 ShopKeep

14 STORIS

15 Cin7

16 QuickBooksPOS

17 Vend

18 CelerantCommandRetail

19 SpringboardRetail

20 NCR Counterpoint

21 ReveliPadPOS

22 AIMsi

23 MicrosoftDynamicsRMS

24 RQ Retail Management

25 Clover

26 VisualRetailPlus

27 RICS Software

28 MicroBizCloud

29 EposNow

30 AccuPOS

31 RetailSTAR

32 POSProphetSystems

33 CashRegisterExpress

9

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPIFY

QUADRANT PLACEMENT LEADERS

420 451

413 419

410 483

320 500

500 500

445 400

500 500

440

400

440

10

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSQUARE POS

QUADRANT PLACEMENT LEADERS

412 427

421 436

380 417

270 390

490 390

425 490

390 420

450

430

430

11

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAIL PRO

QUADRANT PLACEMENT MASTERS

363 451

425 439

270 463

200 490

340 380

333 440

490 490

300

220

320

12

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL

QUADRANT PLACEMENT LEADERS

393 414

394 387

370 442

270 440

470 470

415 400

440 450

420

340

460

13

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPKEEP

QUADRANT PLACEMENT LEADERS

390 406

424 433

365 380

320 400

410 460

348 220

400 400

400

330

260

14

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT LEADERS

378 417

446 443

335 392

460 420

210 220

285 430

420 430

340

250

130

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 7: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

7F E B R U A R Y 2 0 1 7

THE QUADRANT

Masters Leaders

Contenders PacesettersCapability Score

Valu

e Sc

ore

Shopify

Square POSSTORIS

Retail Pro

Quickbooks POS

NCR

VendCin7

ShopKeep

Lightspeed Retail

Celerant Command Retail

Springboard RetailRevel iPad POS

RQ Retail Management

AIMsi

Clover

Microsoft Dynamics RMS

Visual Retail Plus

AccuPOS

MicroBiz Cloud

RICS Software

Epos NowPOS Prophet Systems

Cash RegisterExpress

RetailSTAR

All products that qualify as FrontRunners are top performing

products in their market

8F E B R U A R Y 2 0 1 7

RETAIL MANAGEMENT FRONTRUNNERS INDEX

9 Shopify

10 Square POS

11 Retail Pro

12 LightspeedRetail

13 ShopKeep

14 STORIS

15 Cin7

16 QuickBooksPOS

17 Vend

18 CelerantCommandRetail

19 SpringboardRetail

20 NCR Counterpoint

21 ReveliPadPOS

22 AIMsi

23 MicrosoftDynamicsRMS

24 RQ Retail Management

25 Clover

26 VisualRetailPlus

27 RICS Software

28 MicroBizCloud

29 EposNow

30 AccuPOS

31 RetailSTAR

32 POSProphetSystems

33 CashRegisterExpress

9

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPIFY

QUADRANT PLACEMENT LEADERS

420 451

413 419

410 483

320 500

500 500

445 400

500 500

440

400

440

10

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSQUARE POS

QUADRANT PLACEMENT LEADERS

412 427

421 436

380 417

270 390

490 390

425 490

390 420

450

430

430

11

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAIL PRO

QUADRANT PLACEMENT MASTERS

363 451

425 439

270 463

200 490

340 380

333 440

490 490

300

220

320

12

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL

QUADRANT PLACEMENT LEADERS

393 414

394 387

370 442

270 440

470 470

415 400

440 450

420

340

460

13

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPKEEP

QUADRANT PLACEMENT LEADERS

390 406

424 433

365 380

320 400

410 460

348 220

400 400

400

330

260

14

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT LEADERS

378 417

446 443

335 392

460 420

210 220

285 430

420 430

340

250

130

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 8: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

8F E B R U A R Y 2 0 1 7

RETAIL MANAGEMENT FRONTRUNNERS INDEX

9 Shopify

10 Square POS

11 Retail Pro

12 LightspeedRetail

13 ShopKeep

14 STORIS

15 Cin7

16 QuickBooksPOS

17 Vend

18 CelerantCommandRetail

19 SpringboardRetail

20 NCR Counterpoint

21 ReveliPadPOS

22 AIMsi

23 MicrosoftDynamicsRMS

24 RQ Retail Management

25 Clover

26 VisualRetailPlus

27 RICS Software

28 MicroBizCloud

29 EposNow

30 AccuPOS

31 RetailSTAR

32 POSProphetSystems

33 CashRegisterExpress

9

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPIFY

QUADRANT PLACEMENT LEADERS

420 451

413 419

410 483

320 500

500 500

445 400

500 500

440

400

440

10

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSQUARE POS

QUADRANT PLACEMENT LEADERS

412 427

421 436

380 417

270 390

490 390

425 490

390 420

450

430

430

11

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAIL PRO

QUADRANT PLACEMENT MASTERS

363 451

425 439

270 463

200 490

340 380

333 440

490 490

300

220

320

12

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL

QUADRANT PLACEMENT LEADERS

393 414

394 387

370 442

270 440

470 470

415 400

440 450

420

340

460

13

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPKEEP

QUADRANT PLACEMENT LEADERS

390 406

424 433

365 380

320 400

410 460

348 220

400 400

400

330

260

14

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT LEADERS

378 417

446 443

335 392

460 420

210 220

285 430

420 430

340

250

130

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 9: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

9

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPIFY

QUADRANT PLACEMENT LEADERS

420 451

413 419

410 483

320 500

500 500

445 400

500 500

440

400

440

10

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSQUARE POS

QUADRANT PLACEMENT LEADERS

412 427

421 436

380 417

270 390

490 390

425 490

390 420

450

430

430

11

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAIL PRO

QUADRANT PLACEMENT MASTERS

363 451

425 439

270 463

200 490

340 380

333 440

490 490

300

220

320

12

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL

QUADRANT PLACEMENT LEADERS

393 414

394 387

370 442

270 440

470 470

415 400

440 450

420

340

460

13

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPKEEP

QUADRANT PLACEMENT LEADERS

390 406

424 433

365 380

320 400

410 460

348 220

400 400

400

330

260

14

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT LEADERS

378 417

446 443

335 392

460 420

210 220

285 430

420 430

340

250

130

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 10: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

10

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSQUARE POS

QUADRANT PLACEMENT LEADERS

412 427

421 436

380 417

270 390

490 390

425 490

390 420

450

430

430

11

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAIL PRO

QUADRANT PLACEMENT MASTERS

363 451

425 439

270 463

200 490

340 380

333 440

490 490

300

220

320

12

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL

QUADRANT PLACEMENT LEADERS

393 414

394 387

370 442

270 440

470 470

415 400

440 450

420

340

460

13

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPKEEP

QUADRANT PLACEMENT LEADERS

390 406

424 433

365 380

320 400

410 460

348 220

400 400

400

330

260

14

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT LEADERS

378 417

446 443

335 392

460 420

210 220

285 430

420 430

340

250

130

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 11: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

11

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAIL PRO

QUADRANT PLACEMENT MASTERS

363 451

425 439

270 463

200 490

340 380

333 440

490 490

300

220

320

12

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL

QUADRANT PLACEMENT LEADERS

393 414

394 387

370 442

270 440

470 470

415 400

440 450

420

340

460

13

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPKEEP

QUADRANT PLACEMENT LEADERS

390 406

424 433

365 380

320 400

410 460

348 220

400 400

400

330

260

14

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT LEADERS

378 417

446 443

335 392

460 420

210 220

285 430

420 430

340

250

130

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 12: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

12

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL

QUADRANT PLACEMENT LEADERS

393 414

394 387

370 442

270 440

470 470

415 400

440 450

420

340

460

13

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPKEEP

QUADRANT PLACEMENT LEADERS

390 406

424 433

365 380

320 400

410 460

348 220

400 400

400

330

260

14

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT LEADERS

378 417

446 443

335 392

460 420

210 220

285 430

420 430

340

250

130

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 13: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

13

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSHOPKEEP

QUADRANT PLACEMENT LEADERS

390 406

424 433

365 380

320 400

410 460

348 220

400 400

400

330

260

14

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT LEADERS

378 417

446 443

335 392

460 420

210 220

285 430

420 430

340

250

130

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 14: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

14

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSTORIS

QUADRANT PLACEMENT LEADERS

378 417

446 443

335 392

460 420

210 220

285 430

420 430

340

250

130

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 15: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

15

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCIN7

QUADRANT PLACEMENT PACESETTERS

394 387

436 438

300 337

140 340

460 440

405 220

340 340

310

480

490

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 16: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

16

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDQUICKBOOKS POS

QUADRANT PLACEMENT MASTERS

354 421

393 391

300 452

320 480

280 310

333 480

480 480

480

250

120

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 17: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

17

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVEND

QUADRANT PLACEMENT PACESETTERS

383 389

426 431

335 347

200 300

470 400

345 460

300 310

390

350

340

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 18: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

18

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL

QUADRANT PLACEMENT LEADERS

378 391

429 433

370 350

460 450

280 180

283 100

450 460

330

210

140

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 19: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

19

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL

QUADRANT PLACEMENT PACESETTERS

399 368

460 455

355 282

430 260

280 330

323 320

260 260

220

360

450

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 20: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

20

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNCR COUNTERPOINT

QUADRANT PLACEMENT MASTERS

361 398

367 362

290 435

430 460

150 410

420 400

460 440

490

320

410

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 21: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

21

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDREVEL IPAD POS

QUADRANT PLACEMENT PACESETTERS

386 366

355 355

410 377

380 380

440 420

425 320

380 380

430

420

470

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 22: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

22

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDAIMSI

QUADRANT PLACEMENT CONTENDERS

358 387

396 398

305 377

460 360

150 430

333 390

360 360

250

300

420

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 23: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

23

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS

QUADRANT PLACEMENT CONTENDERS

363 374

365 348

400 400

460 470

340 300

323 220

470 470

500

220

100

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 24: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

24

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT

QUADRANT PLACEMENT PACESETTERS

372 363

451 447

210 278

320 290

100 310

378 220

290 280

410

410

400

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 25: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

25

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCLOVER

QUADRANT PLACEMENT CONTENDERS

349 370

344 346

330 393

320 350

340 340

378 500

350 410

360

490

310

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 26: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

26

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS

QUADRANT PLACEMENT CONTENDERS

313 378

430 422

190 335

230 320

150 450

203 320

320 300

150

200

140

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 27: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

27

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRICS SOFTWARE

QUADRANT PLACEMENT CONTENDERS

346 343

432 434

275 252

270 300

280 150

243 100

300 330

280

250

140

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 28: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

28

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROBIZ CLOUD

QUADRANT PLACEMENT CONTENDERS

365 323

464 474

295 173

380 180

210 200

235 100

180 190

170

450

140

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 29: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

29

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEPOS NOW

QUADRANT PLACEMENT CONTENDERS

355 328

388 397

275 258

130 250

420 230

370 320

250 250

380

500

350

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 30: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

30

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDACCUPOS

QUADRANT PLACEMENT CONTENDERS

319 358

374 355

230 360

120 430

340 200

300 320

430 390

220

250

300

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 31: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

31

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDRETAILSTAR

QUADRANT PLACEMENT CONTENDERS

339 337

396 391

300 283

450 270

150 360

263 220

270 290

350

290

140

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 32: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

32

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS

QUADRANT PLACEMENT CONTENDERS

343 332

458 463

240 202

140 220

340 290

215 100

220 190

120

380

140

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 33: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

33

The scores below are based on numeric value between 1 and 5

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS

QUADRANT PLACEMENT CONTENDERS

340 325

353 341

255 308

230 330

280 100

400 450

330 320

460

310

500

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 34: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

34F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant

including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant

RUNNERS UP

AmberPOS

AralcoRetailSystems

Artisan

BindoPOS

GiftLogic

Gotmerchantcom

iConnect POS

LoyversePOS

MultiFlexRMS

NCR Silver

NetsuiteforRetailers

OracleHospitalityPOS

PHP Point of Sale

Primaseller

retailcloud

RetailPoint Point of Sale

RunitRealTimeCloud

SellsyRetail

Smartwerks_USA

talech

VisualRetailPlus

WindwardSystemFive

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 35: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

35F E B R U A R Y 2 0 1 7

The FrontRunnersmethodologyassessesandcalculates a score for products on two primary

dimensions Capability on the x-axis and Value on the y-axis

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on the productrsquos functionality

raquo End-user ratings of one to five stars on the productrsquos ease of use

raquo End-user ratings of one to five stars on the productrsquos customer support

raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category

raquo A score relative to other products in the market representing the number of other products that integrate with it

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 36: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

M E T H O D O L O G Y B A S I C S

36F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING

raquo End-user ratings of one to five stars on overall satisfaction with the product

raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price

raquo End-user ratings of one to five stars on how likely they are to recommend the product to others

raquo A score relative to other products in the market for the size of the productrsquos customer base

raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)

raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties

raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 37: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
Page 38: RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant Command Retail Springboard Retail Revel iPad POS RQ Retail Management AIMsi Clover

uml

  • Introduction
  • Defining retail management Software
  • The Quadrant
  • retail management Frontrunners Index
  • Runners Up
  • Methodology Basics
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express
  • Shopify
  • Square POS
  • Retail Pro
  • Lightspeed Retail
  • ShopKeep
  • STORIS
  • Cin7
  • Quickbooks POS
  • Vend
  • Celerant Command Retail
  • Springboard Retail
  • NCR Counterpoint
  • Revel iPad POS
  • AIMsi
  • Microsoft Dynamics RMS
  • RQ Retail Management
  • Clover
  • Visual Retail Plus
  • RICS Software
  • MicroBiz Cloud
  • Epos Now
  • AccuPOS
  • RetailSTAR
  • POS Prophet Systems
  • Cash Register Express