RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant...
Transcript of RETAIL MANAGEMENT SYSTEMS€¦ · Quickbooks POS NCR Vend Cin7 ShopKeep Lightspeed Retail Celerant...
uml
RETAIL MANAGEMENT SYSTEMSFebruary 2017
CONTENTS46
Introduction
Defining Retail Management Software
The Quadrant
Retail Management FrontRunners Index
Runners Up
Methodology Basics
78
3435
FRONTRUNNERS9 Shopify
10 Square POS
11 Retail Pro
12 LightspeedRetail
13 ShopKeep
14 STORIS
15 Cin7
16 QuickBooksPOS
17 Vend
18 CelerantCommandRetail
19 SpringboardRetail
20 NCR Counterpoint
21 ReveliPadPOS
22 AIMsi
23 MicrosoftDynamicsRMS
24 RQRetailManagement
25 Clover
26 VisualRetailPlus
27 RICS Software
28 MicroBizCloud
29 EposNow
30 AccuPOS
31 RetailSTAR
32 POSProphetSystems
33 CashRegisterExpress
4F E B R U A R Y 2 0 1 7
INTRODUCTION
This FrontRunners analysis is a data-driven assessment identifying products in the Retail
Management software market that offer the best capability and value for small businesses For a given market products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users FrontRunners then plots the top 25-30 products in a quadrant format
In the Retail Management FrontRunners infographic the Capability axis starts at 310 and ends at 430 while the Value axis starts at 320 and ends at 460Scales may differ between quadrants in order to capture the relative positioning of the specific products in each category
To be considered for the Retail Management FrontRunners a product needed a minimum capability user rating score of 25 and a minimum value user rating score of 25 All products that qualify as FrontRunners are top performing products in their market
I N T R O D U C T I O N
5F E B R U A R Y 2 0 1 7
Each product falls within a designated quadrant based on their axis scores Dependent on the specific needs of the software buyer a product placed in any quadrant category could be a good fit
QUADRANT CATEGORIES
raquo UpperRight=LeadersLeaders are all-around strong products They offer the highest value and capability in that market
raquo UpperLeft=Masters Masters may have fewer capabilities but end users value those capabilities highly Depending on the functionality needed a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants
raquo LowerRight=Pacesetters Pacesetters may offer a strong set of capabilities but are not rated as high on value For example a Pacesetter might have a breadth of functionality at a higher price point
raquo LowerLeft=Contenders Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants For example products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price
6F E B R U A R Y 2 0 1 7
Retail Management software helps retailers process customer transactions update
inventory levels present basic reports and keep track of customers
Software Advicersquos FrontRunners quadrant is focused on the North American Retail Management market We identify this set of core capabilities for the Retail Management category pointofsale inventory management and barcodescanning as well as at least one of the following accounting management customermanagement and reportinganalytics
In addition we identify several related features that retailers purchasing Retail Management software may also need or wish to consider warehouse management merchandise planning e-commerce commission management customer account profiles discount management gift card management invoice processing layaway management loyalty program support ordering automation pricing management returns management and sales tracking
DEFINING RETAIL MANAGEMENT SOFTWARE
7F E B R U A R Y 2 0 1 7
THE QUADRANT
Masters Leaders
Contenders PacesettersCapability Score
Valu
e Sc
ore
Shopify
Square POSSTORIS
Retail Pro
Quickbooks POS
NCR
VendCin7
ShopKeep
Lightspeed Retail
Celerant Command Retail
Springboard RetailRevel iPad POS
RQ Retail Management
AIMsi
Clover
Microsoft Dynamics RMS
Visual Retail Plus
AccuPOS
MicroBiz Cloud
RICS Software
Epos NowPOS Prophet Systems
Cash RegisterExpress
RetailSTAR
All products that qualify as FrontRunners are top performing
products in their market
8F E B R U A R Y 2 0 1 7
RETAIL MANAGEMENT FRONTRUNNERS INDEX
9 Shopify
10 Square POS
11 Retail Pro
12 LightspeedRetail
13 ShopKeep
14 STORIS
15 Cin7
16 QuickBooksPOS
17 Vend
18 CelerantCommandRetail
19 SpringboardRetail
20 NCR Counterpoint
21 ReveliPadPOS
22 AIMsi
23 MicrosoftDynamicsRMS
24 RQ Retail Management
25 Clover
26 VisualRetailPlus
27 RICS Software
28 MicroBizCloud
29 EposNow
30 AccuPOS
31 RetailSTAR
32 POSProphetSystems
33 CashRegisterExpress
9
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPIFY
QUADRANT PLACEMENT LEADERS
420 451
413 419
410 483
320 500
500 500
445 400
500 500
440
400
440
10
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSQUARE POS
QUADRANT PLACEMENT LEADERS
412 427
421 436
380 417
270 390
490 390
425 490
390 420
450
430
430
11
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAIL PRO
QUADRANT PLACEMENT MASTERS
363 451
425 439
270 463
200 490
340 380
333 440
490 490
300
220
320
12
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL
QUADRANT PLACEMENT LEADERS
393 414
394 387
370 442
270 440
470 470
415 400
440 450
420
340
460
13
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPKEEP
QUADRANT PLACEMENT LEADERS
390 406
424 433
365 380
320 400
410 460
348 220
400 400
400
330
260
14
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSTORIS
QUADRANT PLACEMENT LEADERS
378 417
446 443
335 392
460 420
210 220
285 430
420 430
340
250
130
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
CONTENTS46
Introduction
Defining Retail Management Software
The Quadrant
Retail Management FrontRunners Index
Runners Up
Methodology Basics
78
3435
FRONTRUNNERS9 Shopify
10 Square POS
11 Retail Pro
12 LightspeedRetail
13 ShopKeep
14 STORIS
15 Cin7
16 QuickBooksPOS
17 Vend
18 CelerantCommandRetail
19 SpringboardRetail
20 NCR Counterpoint
21 ReveliPadPOS
22 AIMsi
23 MicrosoftDynamicsRMS
24 RQRetailManagement
25 Clover
26 VisualRetailPlus
27 RICS Software
28 MicroBizCloud
29 EposNow
30 AccuPOS
31 RetailSTAR
32 POSProphetSystems
33 CashRegisterExpress
4F E B R U A R Y 2 0 1 7
INTRODUCTION
This FrontRunners analysis is a data-driven assessment identifying products in the Retail
Management software market that offer the best capability and value for small businesses For a given market products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users FrontRunners then plots the top 25-30 products in a quadrant format
In the Retail Management FrontRunners infographic the Capability axis starts at 310 and ends at 430 while the Value axis starts at 320 and ends at 460Scales may differ between quadrants in order to capture the relative positioning of the specific products in each category
To be considered for the Retail Management FrontRunners a product needed a minimum capability user rating score of 25 and a minimum value user rating score of 25 All products that qualify as FrontRunners are top performing products in their market
I N T R O D U C T I O N
5F E B R U A R Y 2 0 1 7
Each product falls within a designated quadrant based on their axis scores Dependent on the specific needs of the software buyer a product placed in any quadrant category could be a good fit
QUADRANT CATEGORIES
raquo UpperRight=LeadersLeaders are all-around strong products They offer the highest value and capability in that market
raquo UpperLeft=Masters Masters may have fewer capabilities but end users value those capabilities highly Depending on the functionality needed a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants
raquo LowerRight=Pacesetters Pacesetters may offer a strong set of capabilities but are not rated as high on value For example a Pacesetter might have a breadth of functionality at a higher price point
raquo LowerLeft=Contenders Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants For example products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price
6F E B R U A R Y 2 0 1 7
Retail Management software helps retailers process customer transactions update
inventory levels present basic reports and keep track of customers
Software Advicersquos FrontRunners quadrant is focused on the North American Retail Management market We identify this set of core capabilities for the Retail Management category pointofsale inventory management and barcodescanning as well as at least one of the following accounting management customermanagement and reportinganalytics
In addition we identify several related features that retailers purchasing Retail Management software may also need or wish to consider warehouse management merchandise planning e-commerce commission management customer account profiles discount management gift card management invoice processing layaway management loyalty program support ordering automation pricing management returns management and sales tracking
DEFINING RETAIL MANAGEMENT SOFTWARE
7F E B R U A R Y 2 0 1 7
THE QUADRANT
Masters Leaders
Contenders PacesettersCapability Score
Valu
e Sc
ore
Shopify
Square POSSTORIS
Retail Pro
Quickbooks POS
NCR
VendCin7
ShopKeep
Lightspeed Retail
Celerant Command Retail
Springboard RetailRevel iPad POS
RQ Retail Management
AIMsi
Clover
Microsoft Dynamics RMS
Visual Retail Plus
AccuPOS
MicroBiz Cloud
RICS Software
Epos NowPOS Prophet Systems
Cash RegisterExpress
RetailSTAR
All products that qualify as FrontRunners are top performing
products in their market
8F E B R U A R Y 2 0 1 7
RETAIL MANAGEMENT FRONTRUNNERS INDEX
9 Shopify
10 Square POS
11 Retail Pro
12 LightspeedRetail
13 ShopKeep
14 STORIS
15 Cin7
16 QuickBooksPOS
17 Vend
18 CelerantCommandRetail
19 SpringboardRetail
20 NCR Counterpoint
21 ReveliPadPOS
22 AIMsi
23 MicrosoftDynamicsRMS
24 RQ Retail Management
25 Clover
26 VisualRetailPlus
27 RICS Software
28 MicroBizCloud
29 EposNow
30 AccuPOS
31 RetailSTAR
32 POSProphetSystems
33 CashRegisterExpress
9
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPIFY
QUADRANT PLACEMENT LEADERS
420 451
413 419
410 483
320 500
500 500
445 400
500 500
440
400
440
10
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSQUARE POS
QUADRANT PLACEMENT LEADERS
412 427
421 436
380 417
270 390
490 390
425 490
390 420
450
430
430
11
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAIL PRO
QUADRANT PLACEMENT MASTERS
363 451
425 439
270 463
200 490
340 380
333 440
490 490
300
220
320
12
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL
QUADRANT PLACEMENT LEADERS
393 414
394 387
370 442
270 440
470 470
415 400
440 450
420
340
460
13
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPKEEP
QUADRANT PLACEMENT LEADERS
390 406
424 433
365 380
320 400
410 460
348 220
400 400
400
330
260
14
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSTORIS
QUADRANT PLACEMENT LEADERS
378 417
446 443
335 392
460 420
210 220
285 430
420 430
340
250
130
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
FRONTRUNNERS9 Shopify
10 Square POS
11 Retail Pro
12 LightspeedRetail
13 ShopKeep
14 STORIS
15 Cin7
16 QuickBooksPOS
17 Vend
18 CelerantCommandRetail
19 SpringboardRetail
20 NCR Counterpoint
21 ReveliPadPOS
22 AIMsi
23 MicrosoftDynamicsRMS
24 RQRetailManagement
25 Clover
26 VisualRetailPlus
27 RICS Software
28 MicroBizCloud
29 EposNow
30 AccuPOS
31 RetailSTAR
32 POSProphetSystems
33 CashRegisterExpress
4F E B R U A R Y 2 0 1 7
INTRODUCTION
This FrontRunners analysis is a data-driven assessment identifying products in the Retail
Management software market that offer the best capability and value for small businesses For a given market products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users FrontRunners then plots the top 25-30 products in a quadrant format
In the Retail Management FrontRunners infographic the Capability axis starts at 310 and ends at 430 while the Value axis starts at 320 and ends at 460Scales may differ between quadrants in order to capture the relative positioning of the specific products in each category
To be considered for the Retail Management FrontRunners a product needed a minimum capability user rating score of 25 and a minimum value user rating score of 25 All products that qualify as FrontRunners are top performing products in their market
I N T R O D U C T I O N
5F E B R U A R Y 2 0 1 7
Each product falls within a designated quadrant based on their axis scores Dependent on the specific needs of the software buyer a product placed in any quadrant category could be a good fit
QUADRANT CATEGORIES
raquo UpperRight=LeadersLeaders are all-around strong products They offer the highest value and capability in that market
raquo UpperLeft=Masters Masters may have fewer capabilities but end users value those capabilities highly Depending on the functionality needed a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants
raquo LowerRight=Pacesetters Pacesetters may offer a strong set of capabilities but are not rated as high on value For example a Pacesetter might have a breadth of functionality at a higher price point
raquo LowerLeft=Contenders Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants For example products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price
6F E B R U A R Y 2 0 1 7
Retail Management software helps retailers process customer transactions update
inventory levels present basic reports and keep track of customers
Software Advicersquos FrontRunners quadrant is focused on the North American Retail Management market We identify this set of core capabilities for the Retail Management category pointofsale inventory management and barcodescanning as well as at least one of the following accounting management customermanagement and reportinganalytics
In addition we identify several related features that retailers purchasing Retail Management software may also need or wish to consider warehouse management merchandise planning e-commerce commission management customer account profiles discount management gift card management invoice processing layaway management loyalty program support ordering automation pricing management returns management and sales tracking
DEFINING RETAIL MANAGEMENT SOFTWARE
7F E B R U A R Y 2 0 1 7
THE QUADRANT
Masters Leaders
Contenders PacesettersCapability Score
Valu
e Sc
ore
Shopify
Square POSSTORIS
Retail Pro
Quickbooks POS
NCR
VendCin7
ShopKeep
Lightspeed Retail
Celerant Command Retail
Springboard RetailRevel iPad POS
RQ Retail Management
AIMsi
Clover
Microsoft Dynamics RMS
Visual Retail Plus
AccuPOS
MicroBiz Cloud
RICS Software
Epos NowPOS Prophet Systems
Cash RegisterExpress
RetailSTAR
All products that qualify as FrontRunners are top performing
products in their market
8F E B R U A R Y 2 0 1 7
RETAIL MANAGEMENT FRONTRUNNERS INDEX
9 Shopify
10 Square POS
11 Retail Pro
12 LightspeedRetail
13 ShopKeep
14 STORIS
15 Cin7
16 QuickBooksPOS
17 Vend
18 CelerantCommandRetail
19 SpringboardRetail
20 NCR Counterpoint
21 ReveliPadPOS
22 AIMsi
23 MicrosoftDynamicsRMS
24 RQ Retail Management
25 Clover
26 VisualRetailPlus
27 RICS Software
28 MicroBizCloud
29 EposNow
30 AccuPOS
31 RetailSTAR
32 POSProphetSystems
33 CashRegisterExpress
9
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPIFY
QUADRANT PLACEMENT LEADERS
420 451
413 419
410 483
320 500
500 500
445 400
500 500
440
400
440
10
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSQUARE POS
QUADRANT PLACEMENT LEADERS
412 427
421 436
380 417
270 390
490 390
425 490
390 420
450
430
430
11
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAIL PRO
QUADRANT PLACEMENT MASTERS
363 451
425 439
270 463
200 490
340 380
333 440
490 490
300
220
320
12
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL
QUADRANT PLACEMENT LEADERS
393 414
394 387
370 442
270 440
470 470
415 400
440 450
420
340
460
13
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPKEEP
QUADRANT PLACEMENT LEADERS
390 406
424 433
365 380
320 400
410 460
348 220
400 400
400
330
260
14
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSTORIS
QUADRANT PLACEMENT LEADERS
378 417
446 443
335 392
460 420
210 220
285 430
420 430
340
250
130
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
4F E B R U A R Y 2 0 1 7
INTRODUCTION
This FrontRunners analysis is a data-driven assessment identifying products in the Retail
Management software market that offer the best capability and value for small businesses For a given market products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users FrontRunners then plots the top 25-30 products in a quadrant format
In the Retail Management FrontRunners infographic the Capability axis starts at 310 and ends at 430 while the Value axis starts at 320 and ends at 460Scales may differ between quadrants in order to capture the relative positioning of the specific products in each category
To be considered for the Retail Management FrontRunners a product needed a minimum capability user rating score of 25 and a minimum value user rating score of 25 All products that qualify as FrontRunners are top performing products in their market
I N T R O D U C T I O N
5F E B R U A R Y 2 0 1 7
Each product falls within a designated quadrant based on their axis scores Dependent on the specific needs of the software buyer a product placed in any quadrant category could be a good fit
QUADRANT CATEGORIES
raquo UpperRight=LeadersLeaders are all-around strong products They offer the highest value and capability in that market
raquo UpperLeft=Masters Masters may have fewer capabilities but end users value those capabilities highly Depending on the functionality needed a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants
raquo LowerRight=Pacesetters Pacesetters may offer a strong set of capabilities but are not rated as high on value For example a Pacesetter might have a breadth of functionality at a higher price point
raquo LowerLeft=Contenders Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants For example products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price
6F E B R U A R Y 2 0 1 7
Retail Management software helps retailers process customer transactions update
inventory levels present basic reports and keep track of customers
Software Advicersquos FrontRunners quadrant is focused on the North American Retail Management market We identify this set of core capabilities for the Retail Management category pointofsale inventory management and barcodescanning as well as at least one of the following accounting management customermanagement and reportinganalytics
In addition we identify several related features that retailers purchasing Retail Management software may also need or wish to consider warehouse management merchandise planning e-commerce commission management customer account profiles discount management gift card management invoice processing layaway management loyalty program support ordering automation pricing management returns management and sales tracking
DEFINING RETAIL MANAGEMENT SOFTWARE
7F E B R U A R Y 2 0 1 7
THE QUADRANT
Masters Leaders
Contenders PacesettersCapability Score
Valu
e Sc
ore
Shopify
Square POSSTORIS
Retail Pro
Quickbooks POS
NCR
VendCin7
ShopKeep
Lightspeed Retail
Celerant Command Retail
Springboard RetailRevel iPad POS
RQ Retail Management
AIMsi
Clover
Microsoft Dynamics RMS
Visual Retail Plus
AccuPOS
MicroBiz Cloud
RICS Software
Epos NowPOS Prophet Systems
Cash RegisterExpress
RetailSTAR
All products that qualify as FrontRunners are top performing
products in their market
8F E B R U A R Y 2 0 1 7
RETAIL MANAGEMENT FRONTRUNNERS INDEX
9 Shopify
10 Square POS
11 Retail Pro
12 LightspeedRetail
13 ShopKeep
14 STORIS
15 Cin7
16 QuickBooksPOS
17 Vend
18 CelerantCommandRetail
19 SpringboardRetail
20 NCR Counterpoint
21 ReveliPadPOS
22 AIMsi
23 MicrosoftDynamicsRMS
24 RQ Retail Management
25 Clover
26 VisualRetailPlus
27 RICS Software
28 MicroBizCloud
29 EposNow
30 AccuPOS
31 RetailSTAR
32 POSProphetSystems
33 CashRegisterExpress
9
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPIFY
QUADRANT PLACEMENT LEADERS
420 451
413 419
410 483
320 500
500 500
445 400
500 500
440
400
440
10
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSQUARE POS
QUADRANT PLACEMENT LEADERS
412 427
421 436
380 417
270 390
490 390
425 490
390 420
450
430
430
11
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAIL PRO
QUADRANT PLACEMENT MASTERS
363 451
425 439
270 463
200 490
340 380
333 440
490 490
300
220
320
12
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL
QUADRANT PLACEMENT LEADERS
393 414
394 387
370 442
270 440
470 470
415 400
440 450
420
340
460
13
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPKEEP
QUADRANT PLACEMENT LEADERS
390 406
424 433
365 380
320 400
410 460
348 220
400 400
400
330
260
14
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSTORIS
QUADRANT PLACEMENT LEADERS
378 417
446 443
335 392
460 420
210 220
285 430
420 430
340
250
130
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
I N T R O D U C T I O N
5F E B R U A R Y 2 0 1 7
Each product falls within a designated quadrant based on their axis scores Dependent on the specific needs of the software buyer a product placed in any quadrant category could be a good fit
QUADRANT CATEGORIES
raquo UpperRight=LeadersLeaders are all-around strong products They offer the highest value and capability in that market
raquo UpperLeft=Masters Masters may have fewer capabilities but end users value those capabilities highly Depending on the functionality needed a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants
raquo LowerRight=Pacesetters Pacesetters may offer a strong set of capabilities but are not rated as high on value For example a Pacesetter might have a breadth of functionality at a higher price point
raquo LowerLeft=Contenders Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants For example products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price
6F E B R U A R Y 2 0 1 7
Retail Management software helps retailers process customer transactions update
inventory levels present basic reports and keep track of customers
Software Advicersquos FrontRunners quadrant is focused on the North American Retail Management market We identify this set of core capabilities for the Retail Management category pointofsale inventory management and barcodescanning as well as at least one of the following accounting management customermanagement and reportinganalytics
In addition we identify several related features that retailers purchasing Retail Management software may also need or wish to consider warehouse management merchandise planning e-commerce commission management customer account profiles discount management gift card management invoice processing layaway management loyalty program support ordering automation pricing management returns management and sales tracking
DEFINING RETAIL MANAGEMENT SOFTWARE
7F E B R U A R Y 2 0 1 7
THE QUADRANT
Masters Leaders
Contenders PacesettersCapability Score
Valu
e Sc
ore
Shopify
Square POSSTORIS
Retail Pro
Quickbooks POS
NCR
VendCin7
ShopKeep
Lightspeed Retail
Celerant Command Retail
Springboard RetailRevel iPad POS
RQ Retail Management
AIMsi
Clover
Microsoft Dynamics RMS
Visual Retail Plus
AccuPOS
MicroBiz Cloud
RICS Software
Epos NowPOS Prophet Systems
Cash RegisterExpress
RetailSTAR
All products that qualify as FrontRunners are top performing
products in their market
8F E B R U A R Y 2 0 1 7
RETAIL MANAGEMENT FRONTRUNNERS INDEX
9 Shopify
10 Square POS
11 Retail Pro
12 LightspeedRetail
13 ShopKeep
14 STORIS
15 Cin7
16 QuickBooksPOS
17 Vend
18 CelerantCommandRetail
19 SpringboardRetail
20 NCR Counterpoint
21 ReveliPadPOS
22 AIMsi
23 MicrosoftDynamicsRMS
24 RQ Retail Management
25 Clover
26 VisualRetailPlus
27 RICS Software
28 MicroBizCloud
29 EposNow
30 AccuPOS
31 RetailSTAR
32 POSProphetSystems
33 CashRegisterExpress
9
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPIFY
QUADRANT PLACEMENT LEADERS
420 451
413 419
410 483
320 500
500 500
445 400
500 500
440
400
440
10
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSQUARE POS
QUADRANT PLACEMENT LEADERS
412 427
421 436
380 417
270 390
490 390
425 490
390 420
450
430
430
11
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAIL PRO
QUADRANT PLACEMENT MASTERS
363 451
425 439
270 463
200 490
340 380
333 440
490 490
300
220
320
12
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL
QUADRANT PLACEMENT LEADERS
393 414
394 387
370 442
270 440
470 470
415 400
440 450
420
340
460
13
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPKEEP
QUADRANT PLACEMENT LEADERS
390 406
424 433
365 380
320 400
410 460
348 220
400 400
400
330
260
14
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSTORIS
QUADRANT PLACEMENT LEADERS
378 417
446 443
335 392
460 420
210 220
285 430
420 430
340
250
130
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
6F E B R U A R Y 2 0 1 7
Retail Management software helps retailers process customer transactions update
inventory levels present basic reports and keep track of customers
Software Advicersquos FrontRunners quadrant is focused on the North American Retail Management market We identify this set of core capabilities for the Retail Management category pointofsale inventory management and barcodescanning as well as at least one of the following accounting management customermanagement and reportinganalytics
In addition we identify several related features that retailers purchasing Retail Management software may also need or wish to consider warehouse management merchandise planning e-commerce commission management customer account profiles discount management gift card management invoice processing layaway management loyalty program support ordering automation pricing management returns management and sales tracking
DEFINING RETAIL MANAGEMENT SOFTWARE
7F E B R U A R Y 2 0 1 7
THE QUADRANT
Masters Leaders
Contenders PacesettersCapability Score
Valu
e Sc
ore
Shopify
Square POSSTORIS
Retail Pro
Quickbooks POS
NCR
VendCin7
ShopKeep
Lightspeed Retail
Celerant Command Retail
Springboard RetailRevel iPad POS
RQ Retail Management
AIMsi
Clover
Microsoft Dynamics RMS
Visual Retail Plus
AccuPOS
MicroBiz Cloud
RICS Software
Epos NowPOS Prophet Systems
Cash RegisterExpress
RetailSTAR
All products that qualify as FrontRunners are top performing
products in their market
8F E B R U A R Y 2 0 1 7
RETAIL MANAGEMENT FRONTRUNNERS INDEX
9 Shopify
10 Square POS
11 Retail Pro
12 LightspeedRetail
13 ShopKeep
14 STORIS
15 Cin7
16 QuickBooksPOS
17 Vend
18 CelerantCommandRetail
19 SpringboardRetail
20 NCR Counterpoint
21 ReveliPadPOS
22 AIMsi
23 MicrosoftDynamicsRMS
24 RQ Retail Management
25 Clover
26 VisualRetailPlus
27 RICS Software
28 MicroBizCloud
29 EposNow
30 AccuPOS
31 RetailSTAR
32 POSProphetSystems
33 CashRegisterExpress
9
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPIFY
QUADRANT PLACEMENT LEADERS
420 451
413 419
410 483
320 500
500 500
445 400
500 500
440
400
440
10
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSQUARE POS
QUADRANT PLACEMENT LEADERS
412 427
421 436
380 417
270 390
490 390
425 490
390 420
450
430
430
11
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAIL PRO
QUADRANT PLACEMENT MASTERS
363 451
425 439
270 463
200 490
340 380
333 440
490 490
300
220
320
12
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL
QUADRANT PLACEMENT LEADERS
393 414
394 387
370 442
270 440
470 470
415 400
440 450
420
340
460
13
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPKEEP
QUADRANT PLACEMENT LEADERS
390 406
424 433
365 380
320 400
410 460
348 220
400 400
400
330
260
14
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSTORIS
QUADRANT PLACEMENT LEADERS
378 417
446 443
335 392
460 420
210 220
285 430
420 430
340
250
130
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
7F E B R U A R Y 2 0 1 7
THE QUADRANT
Masters Leaders
Contenders PacesettersCapability Score
Valu
e Sc
ore
Shopify
Square POSSTORIS
Retail Pro
Quickbooks POS
NCR
VendCin7
ShopKeep
Lightspeed Retail
Celerant Command Retail
Springboard RetailRevel iPad POS
RQ Retail Management
AIMsi
Clover
Microsoft Dynamics RMS
Visual Retail Plus
AccuPOS
MicroBiz Cloud
RICS Software
Epos NowPOS Prophet Systems
Cash RegisterExpress
RetailSTAR
All products that qualify as FrontRunners are top performing
products in their market
8F E B R U A R Y 2 0 1 7
RETAIL MANAGEMENT FRONTRUNNERS INDEX
9 Shopify
10 Square POS
11 Retail Pro
12 LightspeedRetail
13 ShopKeep
14 STORIS
15 Cin7
16 QuickBooksPOS
17 Vend
18 CelerantCommandRetail
19 SpringboardRetail
20 NCR Counterpoint
21 ReveliPadPOS
22 AIMsi
23 MicrosoftDynamicsRMS
24 RQ Retail Management
25 Clover
26 VisualRetailPlus
27 RICS Software
28 MicroBizCloud
29 EposNow
30 AccuPOS
31 RetailSTAR
32 POSProphetSystems
33 CashRegisterExpress
9
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPIFY
QUADRANT PLACEMENT LEADERS
420 451
413 419
410 483
320 500
500 500
445 400
500 500
440
400
440
10
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSQUARE POS
QUADRANT PLACEMENT LEADERS
412 427
421 436
380 417
270 390
490 390
425 490
390 420
450
430
430
11
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAIL PRO
QUADRANT PLACEMENT MASTERS
363 451
425 439
270 463
200 490
340 380
333 440
490 490
300
220
320
12
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL
QUADRANT PLACEMENT LEADERS
393 414
394 387
370 442
270 440
470 470
415 400
440 450
420
340
460
13
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPKEEP
QUADRANT PLACEMENT LEADERS
390 406
424 433
365 380
320 400
410 460
348 220
400 400
400
330
260
14
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSTORIS
QUADRANT PLACEMENT LEADERS
378 417
446 443
335 392
460 420
210 220
285 430
420 430
340
250
130
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
8F E B R U A R Y 2 0 1 7
RETAIL MANAGEMENT FRONTRUNNERS INDEX
9 Shopify
10 Square POS
11 Retail Pro
12 LightspeedRetail
13 ShopKeep
14 STORIS
15 Cin7
16 QuickBooksPOS
17 Vend
18 CelerantCommandRetail
19 SpringboardRetail
20 NCR Counterpoint
21 ReveliPadPOS
22 AIMsi
23 MicrosoftDynamicsRMS
24 RQ Retail Management
25 Clover
26 VisualRetailPlus
27 RICS Software
28 MicroBizCloud
29 EposNow
30 AccuPOS
31 RetailSTAR
32 POSProphetSystems
33 CashRegisterExpress
9
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPIFY
QUADRANT PLACEMENT LEADERS
420 451
413 419
410 483
320 500
500 500
445 400
500 500
440
400
440
10
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSQUARE POS
QUADRANT PLACEMENT LEADERS
412 427
421 436
380 417
270 390
490 390
425 490
390 420
450
430
430
11
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAIL PRO
QUADRANT PLACEMENT MASTERS
363 451
425 439
270 463
200 490
340 380
333 440
490 490
300
220
320
12
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL
QUADRANT PLACEMENT LEADERS
393 414
394 387
370 442
270 440
470 470
415 400
440 450
420
340
460
13
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPKEEP
QUADRANT PLACEMENT LEADERS
390 406
424 433
365 380
320 400
410 460
348 220
400 400
400
330
260
14
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSTORIS
QUADRANT PLACEMENT LEADERS
378 417
446 443
335 392
460 420
210 220
285 430
420 430
340
250
130
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
9
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPIFY
QUADRANT PLACEMENT LEADERS
420 451
413 419
410 483
320 500
500 500
445 400
500 500
440
400
440
10
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSQUARE POS
QUADRANT PLACEMENT LEADERS
412 427
421 436
380 417
270 390
490 390
425 490
390 420
450
430
430
11
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAIL PRO
QUADRANT PLACEMENT MASTERS
363 451
425 439
270 463
200 490
340 380
333 440
490 490
300
220
320
12
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL
QUADRANT PLACEMENT LEADERS
393 414
394 387
370 442
270 440
470 470
415 400
440 450
420
340
460
13
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPKEEP
QUADRANT PLACEMENT LEADERS
390 406
424 433
365 380
320 400
410 460
348 220
400 400
400
330
260
14
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSTORIS
QUADRANT PLACEMENT LEADERS
378 417
446 443
335 392
460 420
210 220
285 430
420 430
340
250
130
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
10
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSQUARE POS
QUADRANT PLACEMENT LEADERS
412 427
421 436
380 417
270 390
490 390
425 490
390 420
450
430
430
11
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAIL PRO
QUADRANT PLACEMENT MASTERS
363 451
425 439
270 463
200 490
340 380
333 440
490 490
300
220
320
12
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL
QUADRANT PLACEMENT LEADERS
393 414
394 387
370 442
270 440
470 470
415 400
440 450
420
340
460
13
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPKEEP
QUADRANT PLACEMENT LEADERS
390 406
424 433
365 380
320 400
410 460
348 220
400 400
400
330
260
14
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSTORIS
QUADRANT PLACEMENT LEADERS
378 417
446 443
335 392
460 420
210 220
285 430
420 430
340
250
130
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
11
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAIL PRO
QUADRANT PLACEMENT MASTERS
363 451
425 439
270 463
200 490
340 380
333 440
490 490
300
220
320
12
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL
QUADRANT PLACEMENT LEADERS
393 414
394 387
370 442
270 440
470 470
415 400
440 450
420
340
460
13
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPKEEP
QUADRANT PLACEMENT LEADERS
390 406
424 433
365 380
320 400
410 460
348 220
400 400
400
330
260
14
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSTORIS
QUADRANT PLACEMENT LEADERS
378 417
446 443
335 392
460 420
210 220
285 430
420 430
340
250
130
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
12
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDLIGHTSPEED RETAIL
QUADRANT PLACEMENT LEADERS
393 414
394 387
370 442
270 440
470 470
415 400
440 450
420
340
460
13
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPKEEP
QUADRANT PLACEMENT LEADERS
390 406
424 433
365 380
320 400
410 460
348 220
400 400
400
330
260
14
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSTORIS
QUADRANT PLACEMENT LEADERS
378 417
446 443
335 392
460 420
210 220
285 430
420 430
340
250
130
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
13
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSHOPKEEP
QUADRANT PLACEMENT LEADERS
390 406
424 433
365 380
320 400
410 460
348 220
400 400
400
330
260
14
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSTORIS
QUADRANT PLACEMENT LEADERS
378 417
446 443
335 392
460 420
210 220
285 430
420 430
340
250
130
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
14
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSTORIS
QUADRANT PLACEMENT LEADERS
378 417
446 443
335 392
460 420
210 220
285 430
420 430
340
250
130
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
15
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCIN7
QUADRANT PLACEMENT PACESETTERS
394 387
436 438
300 337
140 340
460 440
405 220
340 340
310
480
490
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
16
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDQUICKBOOKS POS
QUADRANT PLACEMENT MASTERS
354 421
393 391
300 452
320 480
280 310
333 480
480 480
480
250
120
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
17
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVEND
QUADRANT PLACEMENT PACESETTERS
383 389
426 431
335 347
200 300
470 400
345 460
300 310
390
350
340
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
18
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCELERANT COMMAND RETAIL
QUADRANT PLACEMENT LEADERS
378 391
429 433
370 350
460 450
280 180
283 100
450 460
330
210
140
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
19
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDSPRINGBOARD RETAIL
QUADRANT PLACEMENT PACESETTERS
399 368
460 455
355 282
430 260
280 330
323 320
260 260
220
360
450
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
20
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDNCR COUNTERPOINT
QUADRANT PLACEMENT MASTERS
361 398
367 362
290 435
430 460
150 410
420 400
460 440
490
320
410
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
21
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDREVEL IPAD POS
QUADRANT PLACEMENT PACESETTERS
386 366
355 355
410 377
380 380
440 420
425 320
380 380
430
420
470
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
22
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDAIMSI
QUADRANT PLACEMENT CONTENDERS
358 387
396 398
305 377
460 360
150 430
333 390
360 360
250
300
420
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
23
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS RMS
QUADRANT PLACEMENT CONTENDERS
363 374
365 348
400 400
460 470
340 300
323 220
470 470
500
220
100
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
24
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRQ RETAIL MANAGEMENT
QUADRANT PLACEMENT PACESETTERS
372 363
451 447
210 278
320 290
100 310
378 220
290 280
410
410
400
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
25
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCLOVER
QUADRANT PLACEMENT CONTENDERS
349 370
344 346
330 393
320 350
340 340
378 500
350 410
360
490
310
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
26
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDVISUAL RETAIL PLUS
QUADRANT PLACEMENT CONTENDERS
313 378
430 422
190 335
230 320
150 450
203 320
320 300
150
200
140
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
27
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRICS SOFTWARE
QUADRANT PLACEMENT CONTENDERS
346 343
432 434
275 252
270 300
280 150
243 100
300 330
280
250
140
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
28
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDMICROBIZ CLOUD
QUADRANT PLACEMENT CONTENDERS
365 323
464 474
295 173
380 180
210 200
235 100
180 190
170
450
140
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
29
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDEPOS NOW
QUADRANT PLACEMENT CONTENDERS
355 328
388 397
275 258
130 250
420 230
370 320
250 250
380
500
350
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
30
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDACCUPOS
QUADRANT PLACEMENT CONTENDERS
319 358
374 355
230 360
120 430
340 200
300 320
430 390
220
250
300
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
31
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDRETAILSTAR
QUADRANT PLACEMENT CONTENDERS
339 337
396 391
300 283
450 270
150 360
263 220
270 290
350
290
140
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
32
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDPOS PROPHET SYSTEMS
QUADRANT PLACEMENT CONTENDERS
343 332
458 463
240 202
140 220
340 290
215 100
220 190
120
380
140
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
33
The scores below are based on numeric value between 1 and 5
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
F E B R U A R Y 2 0 1 7
FRONTRUNNERS SCORECARDCASH REGISTER EXPRESS
QUADRANT PLACEMENT CONTENDERS
340 325
353 341
255 308
230 330
280 100
400 450
330 320
460
310
500
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
34F E B R U A R Y 2 0 1 7
ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant
including having 10+ product reviews but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant
RUNNERS UP
AmberPOS
AralcoRetailSystems
Artisan
BindoPOS
GiftLogic
Gotmerchantcom
iConnect POS
LoyversePOS
MultiFlexRMS
NCR Silver
NetsuiteforRetailers
OracleHospitalityPOS
PHP Point of Sale
Primaseller
retailcloud
RetailPoint Point of Sale
RunitRealTimeCloud
SellsyRetail
Smartwerks_USA
talech
VisualRetailPlus
WindwardSystemFive
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
35F E B R U A R Y 2 0 1 7
The FrontRunnersmethodologyassessesandcalculates a score for products on two primary
dimensions Capability on the x-axis and Value on the y-axis
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on the productrsquos functionality
raquo End-user ratings of one to five stars on the productrsquos ease of use
raquo End-user ratings of one to five stars on the productrsquos customer support
raquo A score relative to other products in the market for the productrsquos inclusion of key functionality for the software category
raquo A score relative to other products in the market representing the number of other products that integrate with it
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
M E T H O D O L O G Y B A S I C S
36F E B R U A R Y 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING
raquo End-user ratings of one to five stars on overall satisfaction with the product
raquo End-user ratings of one to five stars on how valuable users consider the product to be relative to its price
raquo End-user ratings of one to five stars on how likely they are to recommend the product to others
raquo A score relative to other products in the market for the size of the productrsquos customer base
raquo A score relative to other products in the market for the number of professionals in the market who have experience with the product (eg users developers administrators)
raquo A score relative to other products in the market representing the total number of user reviews across the three Gartner web properties
raquo A score relative to other products in the market representing the average number of times per month internet users search for the product on Google
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
M E T H O D O L O G Y B A S I C S
37F E B R U A R Y 2 0 1 7
Markets are defined by a core set of functionality and products considered for and included in FrontRunners must offer that core set of functionality Additional related functionality can contribute to the capability score for a product To qualify for consideration in FrontRunners for a software category a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties softwareadvicecom capterracom and getappcom
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-
uml
- Introduction
- Defining retail management Software
- The Quadrant
- retail management Frontrunners Index
- Runners Up
- Methodology Basics
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
- Shopify
- Square POS
- Retail Pro
- Lightspeed Retail
- ShopKeep
- STORIS
- Cin7
- Quickbooks POS
- Vend
- Celerant Command Retail
- Springboard Retail
- NCR Counterpoint
- Revel iPad POS
- AIMsi
- Microsoft Dynamics RMS
- RQ Retail Management
- Clover
- Visual Retail Plus
- RICS Software
- MicroBiz Cloud
- Epos Now
- AccuPOS
- RetailSTAR
- POS Prophet Systems
- Cash Register Express
-