REBOOTING MYED – MAKING THE PORTAL RELEVANT AGAIN
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Rebooting MyEd Making the Portal Relevant Again
Dr Martin MorreyWeb Integration Manager
University of Edinburgh
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With thanks to…• Web Integration Team
– Paul Johnson– Alain Forrester
• Development Services– Richard Good– Neil Hanlon– Ross Nichol– Gordon McKenna
• Projects Services– Maurice Franceschi
• Production Management– Stefan Kaempf– Ana Heyn
• Senior Management– Simon Marsden– Stuart MacFarlane
• Other colleagues– Anne-Marie Scott
…and many others
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• Once upon a time…• What is a portal, why have we got one?• What do users do in the portal?• What do users want?• Re-inventing the portal • Desktop• Mobile• Reception and Usage• Happily Ever After?
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ONCE UPON A TIME…
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MyEd
U@Ed
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MyEd U@Ed
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MyEd• University of Edinburgh’s web portal
• Launched 2004
• Users: students, staff, applicants, alumni
•200 “channels” of content
•Up to 80K visits day-1
• Based on uPortal– OS portal framework
• Hard to upgrade - projects:– 2006 - 2008
– 2010 – 2012
– 2013 – 2014
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U@Ed• Mobile app• iOS and Android• Featuring
– Maps– PC availability– “Friend Finder”– Library– Courses (Learn)– Pocket Guide
• Commercial solution– Web management
console
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WHAT IS A PORTAL, WHY HAVE WE GOT ONE?
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Gerry McGovernIntranet Masterclass 2008
“For years, I’ve been going around asking people what a portal is, and I still don’t really know. The best definition I’ve come up with is:
…except it takes five times longer to develop.”
A portal is like a website…
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Questions• Does your institution have a “portal”?• Who is it for
– Students– Applicants– Staff– Alumni
• What does it contain– Links to other services– Live info from other services– Communications– Support material
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Why do we have a portal?
1. One place you can go…– …to find everything you need– i.e. Personalised
2. Provide an “User Experience Platform” (UXP)– Integrated and consistent experience– Supporting user’s top tasks (80/20)
3. Be the preferred medium for personalised communications to students.
MyEd Objectives…in 20/20 Hindsight:
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Maths
A listOf links
Increasing Personalisation
Student
Audience –specific
Staff
Alumni
Applic-ant
Org units
ECA
Law
PPL
1st
Final
Year of Study
Others
Once Place = List of Links?
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UX Platform = Portlets?
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Personalised Layouts
T1 T2 T3
C1 C2 C3 C4 C5 C6
Student LayoutC1
C3
C6
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And…Customisation
T1 T2 T3
C1 C2 C3 C4 C5 C6
T1 T2 T3
C1 C4 C5 C6C3C7
Default Layout User’s Customised Layout
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WHAT DO USERS DO IN THE PORTAL?
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We Didn’t Know
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• Server-side logging• We could find out:
– How many users logged-in– Some idea of roles (student, staff…)– What customisations are made
• Wanted something like Google Analytics
What we had…
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BUT
• The default unit of site usage in Google Analytics is…?– …the page
• Page Views are little use:– In our portal, pages ≡ tabs
• We are most interested in channels– A tab contains multiple channels
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Custom Solution: GA Events• Attach “event” to link / button
– Records user interactions, with channel name• BUT: Need to code ~200 channels
– built with various technologies • SOLUTION: Code events on the client
– Cover everything a user sees• “Custom dimensions” record role, org unit…
– Attributes made available in page source (<meta> )– Can also be used to personalise content on the client
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Page Rendered
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Events Added, +0.1s
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Use of Staffmail channel - segmented
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WHAT DO USERS WANT?
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MyEd Satisfaction: IS Survey 2013
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U@Ed Satisfaction: IS Survey 2013
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Usage
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What was going on?
• MyEd– 300,000 visits a week– 30,000 mobile visits a week
• U@Ed– 9,000+ downloads from app stores– < 1,000 visits per week
• Possible reasons– Fewer compelling features in U@Ed– Generic app inevitably compromised?– Lack of promotion?– Not kept up-to-date (hard to maintain both)
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What Users Want
We believe what users want is:• One place to go• Works on all devices• See only what is relevant to them• To complete their key tasks quickly and easily
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MyEd Task Survey
• Asked to choose 5 of 44 possible tasks– Opportunity to suggest “other” tasks
• Repeated for desktop and mobile• Results segmented by role
– Students (868 submissions)– Academic Staff (70)– Support Staff (181)
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Student
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GA: Top Channels - Students
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REINVENTING THE PORTAL
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MyEd
U@Ed
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MyEd
U@Ed
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Our Plan for 2013/14
• Desktop– Make key resources easier to find– Make key content more useful & usable
• Fewer, better channels
– More consistent-with the UWS• Mobile
– Retire U@Ed– Make MyEd mobile-friendly
• Mobile web is good-enough
– Can be supplemented with specialist apps• inc 3rd party solutions, e.g. Learn Mobile
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NEW DESKTOP MYED
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#1 Added a List of Links
MyEd “Dashboard”:•Links to top tasks•Audience-specific•Persistent •Collapsible
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#2 Rationalised Layouts
Based on:• User Survey results• Google Analytics• Student suggestions and mock-ups• MyEd User Group and other consultation• Feedback on layout prototypes
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Layout Prototype
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#3 Refreshed Design
University Website MyEd
• In-line with University website• Within constraints of uPortal framework
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#4 Some New Features
• Email preview• Calendar preview• Customise Drawer• “Subscribable” or Packaged tabs
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MOBILE MYED
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Prioritised Approach
• Rolled out in a series of phases• Supporting highest-priority tasks first
– Basic support first– Enhancements later, including.
• Location-aware channels• More live data – Library, Learn
• Phase 1 live in early August 2014• Soft launch• Ready for freshers week
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RECEPTION AND USAGEDesktop Only
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Usage 1: Tab Navigation
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Usage2: Avg Session Duration
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Usage 3: Bounce Rate
NB: Pattern consistent across desktop, tablet, mobile access
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User Comments
Students• “Really like the new links at the side”• “These (links) are all the things I normally use”
Staff• “I don’t log in to MyEd very often, but when I
did, the link I needed was right there”
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HAPPILY EVER AFTER?
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Future Plans• More cycles of:
– Research– Prioritise– Improve
• Make it easier to upgrade– “Continuous Improvement” project in 2014/15
• Responsive framework in 2015– uPortal “Respondr” theme (Twitter Bootstrap)
• Closer integration with UWS in 2015/16• + Communications…
– Notifications system
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Moral(s) of the tale…
• Don’t try to feed more than one pig (portal)
We also learned:• A (targeted) list of links takes you a long way• Students have a lot to contribute• Portals can be a rich source of usage info• You need a UI specialist• To do personalisation within a channel
– dynamically on the client– with the right info in the page (meta tags)
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MyEd
U@Ed
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MyEd
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MyEd
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[email protected]@martinmorrey
Web Integration ManagerLTW Division, Information Services, University of Edinburgh
+ 44 131 651 5233