Quick finding for miiiCasa Space. Agenda 2 Confidential Usability testing methodology Users Profile...

Quick finding for miiiCasa Space

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Agenda•Usability testing methodology•Users Profile•Overall experience form users•Detail finding by function flow:

• Does user know how to store data in miiiCasa Space?• Does user know how to share photo album via miiiCasa Space?• Does user know how to set remote access?• Does user know how to remote access via miiiCasa Space web?• Does user know how to view the folders shared by others?

•Key questions by pages:•Appendix

• Raw data by users

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Usability testing methodology•Methodology

• User tests on demo site• Period:10/25~10/26• Numbers: 5 mans• Requirements

• Age:30~50• Married or cohabit• Share to FB/Flickr or Send photos via Email service• Router Buyer• Set up router for family

• Does not provide any tutorial and guide for Bar.

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User profile

P01 Richard Swinburne

•British•27, 6months•cohabit•Journalism--international line •share photos to FB: Once every 2 weeks•send photo via web mail service: More than once every day•What’s the first destination on: BBC

P02Jeff Campbell

•Australian•35, 5years•cohabit•cultural exchange•share photos to FB: Once every 2 weeks•send photo via web mail service: Once every 2 weeks•What’s the first destination on: home town’s news site first

P03Erik Avasalu

•USA•32,5years•Main job is architect consultant, Part time job is English teacher•married and two kids (boy is 3 years old and girl is 1 years old )•share photos to FB: Once every 2 weeks•send photo via web mail service: Once every 2 weeks•vertical site for interest or work ,eg: Game’s portal or technical info site or wikipedia

P04Francois

•France•29,11months•married and have kid•mobile software engineer•share photos to FB: Once every 1 week•send photo via web mail service: Once every 1 weeks•What’s the first destination on: Qt class 、 windows UI QT site

P05Jake Morrision

•USA•40,5 years•software engineer, main product is IP phone•share photos to FB: Once every 2 weeks•send photo via web mail service: Once every 2 weeks•What’s the first destination on: Reddit com 、 Y!combiraton.com Scriptingnews,groklaw.net

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Overall experience form users

•I want the service tell me what should I do and what is done. I need more respond form system.*2 (P01 、 P05)

User 01: Journalism--international line /British•I want the system tell me what should I do and what is done.I need more respond form system.•I am not sure where the photos were stored.•I want to know who serve this service, I care about the company’s brand.•If I use this service. I want to know how use and access this device and storage too.

User 02:cultural exchange/Australian•I thinks young people will learn this service fast•I likes space’s color.•I think miiiCasa will make my safer.

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User 03 :Main job is architect consultant, Part time job is English teacher/USA•He totally can’t understand the concept of miiiCasa Space.•I was confused by bad wording .•If there is a router with storage, he expects the transference speed of will improve. •Why I need to change my existing behavior. (He means store and sharing photo).•I can share photo on FB ,I don’t need miiiCasa Space.

User 04 :mobile software engineer/Francois •User 04 says he will fell embarrassing when he show the photo via miiiCasa Space’s slideshow.

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User 05 : software engineer, main product is IP phone/USA•User 05 says : The three functions’ name and category are not clear and he does not know how to use it.•User 05 says : he guesses the home file sharing means internal things and the my remove access means external things. But he still can’t understand the categories very well.•User 05 says :miiiCasa Space should improve the step by step guide for new users. Like a set up wizer.•User 05 says System did not provide enough info for him to identify what is happen and what’s next step.•User 05 says if miiiCasa Space’s device can plug SD card, it would be good.

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Detail finding by function flow

Does user know how to store data in miiiCasa Space?

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TASK 3 – You had a birthday party for your kid yesterday, and you took a lot of photos using digital camera. All the photos are now on the folder called “Birthday Party” on desktop of the computer. You want to store these photos in the miiiCasa Space.

Expected flow:

1 2 3 4 5 6 7 8 9 10

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•After reading the task, 2 users use the client behavior*2 (04 、 05), action items include:

• go to desktop • multiple select the photos • clicks right key and want to move them into the miiiCasa Space client.

Moderator hints them, maybe they can go back to Space service page.

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Destination 1: Space Hp

•Users feel confuse and do not know where to get start *2 (P01 、 03)

•User 01 thinks there are too much promotion button in the space hp, he doesn’t which one he should use•User 03 wants to find the “upload” button in Space hp.

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Destination 2: Home file sharing hp

•Users mentions the “join device” in this page.*3 (P02 、 03 、 05)•User 05 says the wording of “Join device” is weird.•User 05 “join device” in this page, but he does not what he does and why.•User 01 Interests in “Storage module”.•User 01 wants to see the relationship between PC and router.

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Destination 3: Photo album list page

•Uses do not know they need to create a folder for store photos.*4 (P01 、 02 、 03 、 05)

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Destination 4: Create a folder layer

•2 users mention the storage name is too long or horrible. (P01 、 P05)

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Destination 5: Upload page

• All user paused and wait for thumbnail.• All user do not see the “upload file” button in uploading page (image2).•2 users don’t know how to multiple select in window system.(P02 、 P05)

•User01 says “Upload photo” is web service behavior. But create folder seems created in local storage. •User 03 says upload should be on step things.

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Does user know how to share photo album via miiiCasa Space?

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TASK 4 – You want to share the birthday party photos in the miiiCasa Sapce to your sister, Cathy. ([email protected])

Expected flow:

1 2 3 4 5 6 7

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•Users are confused by “home file sharing” and “My shared folders”, the function description is similar*3 (P01 、 04 、 05)

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Destination 2: home file sharing hp

•There is no special finding in this task.

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Destination 3: Photo album list

•4users want to select and share folder in album list page.(P01 、 02 、 03 、 04)

•User 03 can’t find the album he uploaded.•User 01 was confused by check box with folder.

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Destination 4: photo list page

• All users mention the share button

•User 01 says I am not sure “share” button will share all album or individual photo.•User 04 selects some of the photos and clicks on share button.

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Destination 5: Share to page

• 3 users click the image under the “input email address” button.(P02 、 03 、 04)•2users want to know how to add contacts.(P04P05)•2 users want to add new contacts in “select form contacts” picker.(P04 、 P05)

•If user clicks “select form contacts”, it seems user does not know how to get back to “share to” page.

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Does user know how to set remote access?

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TASK 5 – You also want to show these photos to your colleagues when you go to work tomorrow. But since there are too many photos to fit in your flash drive, you want to make this router accessible from the office so that you can download photos from the office directly.

Expected flow:

1 2 3

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•5 users say “Join device” is bad or hard to explain remote access.

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Destination 2: Home file sharing hp

•2 users finished “join process” in this page.(P01 、 05)

•User 01 clicks into this page and join device. He says there is only one link on this page. So he clicks on it.•User 05 finished “join process” in Task 3, It seems the “join” link is very attractive for him. But he does not know what he does.

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Destination 3: Join device layer

•5 users do not know if he done or not.•3 users say the wording of “You already registered XXXx successfully” is wrong.(P01,04 、 05)•2 users say they don’t know what will happen and how to remote access from outside.(P0102)

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Does user know how to remote access via miiiCasa Space web?

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TASK 6 – This is your computer in the office. Use it to download any 3 photos from the “Birthday Party” folder in the miiiCasa Space and put the photos on the desktop.

Expected flow:

123456

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Destination 1: Space web hp

•3 users clicks in to “home file sharing” for remote access task.(P01 、 02 、 04) It can’t be click in the real environment.

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Destination 2: My remote access device web page

•2 users know the meaning of “in other network” and “in my network”(P04 、 P05)

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Destination 3: album list

•There is no special feedback in this task.

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Destination 4: photo list page- download function

•2 users dislike download as zip file.(P02 、 05)

•User02 hopes the album name will be display in the zip’s file name.

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Does user know how to view the folders shared by others?

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TASK 6 – This is your computer in the office. Use it to download any 3 photos from the “Birthday Party” folder in the miiiCasa Space and put the photos on the desktop.

Expected flow:

1 2 3 4 5

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Destination 1: Space hp

•User 03 thinks “My shared folders” means “the folder I shared, not include the folders shared form others.

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Destination 2: My shared folders

•Use 4 users click the “friend’s name” link, not “view folder” link. (P01 、 02 、 03 、 05)

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Destination 3: My Shared Folders - xxxx's Sharing


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Destination 3: My Shared Folders - xxxx's Sharing- photo list


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Destination 4: photo page- slideshow function

•3 users mention the slideshow’s bug.(P01 、 020 、 4)•3 users can’t find the full screen button (P02 、 04 、 05)

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Key questions by pages

•Space hp• 5 users say “Join device” is bad or hard to explain remote access.• 3 users are confused by “home file sharing” and “My shared folders”,

the function description is similar. (P01 、 04 、 05)• 3 users clicks in to “home file sharing” for remote access task.

(P01 、 02 、 04)

• 2 users feel confuse and do not know where to get start (P01 、 03)

• User 01 thinks there are too much promotion button in the space hp, he doesn’t which one he should use.

• User 03 wants to find the “upload” button in Space hp.• User 03 thinks “My shared folders” means “the folder I shared, not

include the folders shared form others”.

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•Home file sharing page• 3 user mention the “join message” in this page. (P02 、 03 、 05)

• User 01 Interests in “Storage module”.• User 01 wants to see the relationship between PC and router.• User 05 says the wording of “Join device” is weird.

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•Photo album list page• 4 uses do not know he need to create a folder for store photos. (P01 、

02 、 03 、 05)• 4 users want to select and share folder in album list page.

(P01 、 02 、 03 、 04)

• User 03 can’t find the album he uploaded.• User 01 was confused by check box with fold

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•Create a folder layer • 2 users mentions the storage name is too long or horrible. (P01 、 P05)

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•Uploading page• 5 users paused and wait for thumbnail. • 5 users do not see the “upload file” button.• 2 users don’t know how to multiple select in window system.

• User01 says “Upload photo” is web service behavior. But create folder seems created in local storage. It makes him confuse.

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•photo list page• 2 users dislike download as zip file.(P02 、 05)

• User 01 says I am not sure “share” button will share all album or individual photo.

• User 04 selects some of the photos and clicks on share button.• User 02 hopes the album name will be display in the zip’s file name.

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•Single photo page-slideshow• 3 users mention the slideshow’s bug.(P01 、 02 、 04)• 3 users can’t find the full screen button (P02 、 04 、 05)

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•Share to page• 3 users click the image under the “input email address” button.(P02 、

03 、 04)• 2 users want to know how to add contacts.(P04 、 P05)• 2 users want to add new contacts in “select form my contacts”

picker.(P04 、 P05)

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•Join device layer• 5 users do not know if he done for remote access or not.• 2 user say the wording of “You already registered XXXx successfully” is

wrong.(P04 、 05)• 2 users say they don’t know what will happen and how to remote access

from outside.(P01 、 02)

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•My remote access device web page• 2 users know the meaning of “in other network" and “in my

network”(P04 、 P05)

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•My shared folders• 4 users click the friend’s name, not view folder link.

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Appendix

•Raw data by user• User 1 -Journalism--international line /British• User 2 -cultural exchange/Australian• User 3 -Main job is architect consultant, Part time job is English

teacher/USA• User 4 -mobile software engineer/Francois• User 5 -software engineer, main product is IP phone/USA

http://muchiiilla.dlink.com.tw/projects/muchiii/raw-attachment/wiki/Production/uerdb/firstrun/Detail%20step%20record_01.docx





Quick finding for miiiCasa Space. Agenda 2 Confidential Usability testing methodology Users Profile...

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