Public Policy Surveying Last 4 national health surveys

• NZ Health Survey, 20,000 houses pa 7 yrs• NZ Transport SurveyPrevious: NZ Crime & Safety Survey, Health &Lifestyles Survey, Adult Nutrition Survey, Alcohol & Drug Survey, Oral Health Survey

Research and Evaluation Mainly HRC/MoH funded

• Māori Provider Development Scheme - 2017• Mārama Real-time Feedback• Previous: Primary Health Care Strategy Evaluation, Improving Access

to Services, B4 School Pilot, Intensive Home Visiting

HealthStat Population analysis and data exploration package

• National Sample -100 practices• National Influenza and Gastroenteritis Surveillance• MoH Māori and Pacific monitoring • Data Exploration –Visual Analytics for PHOs

Develop an electronic survey system

to allow consumers of mental health/addiction

services to provide feedback in real time

Waikato DHB

Northland DHB

Waitemata DHB

Counties Manukau DHB

Odyssey House, youth services

Youth Horizons, youth services

Turuki Primary Healthcare

www.hdcrtf.co.nz

l

• Resources• Communications and updates• Support tickets-keep track of all questions

and answers

Working towards• Marama user communications• Questions and answer forum

https://marama.freshdesk.com/support/login

• Whanganui• Waitemata• Counties Manukau• Waikato• Auckland• Bay of Plenty• Taranaki

DHB results combined for consenting organisations

www.patientexperiencesurvey.co.nz

• Lakes• Hutt Valley• Wairarapa• Capital and Coast• West Coast• Tairawhiti• Southern• Hawkes Bay

• Balance Whanganui• Affinity Services Ltd• Emerge Aotearoa• Linc Support services• Te Puna Hauora• Odyssey House• Te Taiwhenua• MASH Trust• Youth Horizons• Mana o te Tangata Trust• Te Puna Hauroa• Odyssey House• SIDU (service integration and development C&C• ADHB Women's Health• HHL Healthcare of NZ • Ministry of Defence

• What is a ‘site’?• Use of Marama RTF survey software• Data collection from 5 devices • One survey- HDC RTF question set- can add in2 additional questions • Marama RTF live results dashboard• Organisational detailed reports• Provision of html code for embedding reports in third party

applications or websites.• Access to BI reporting tool for developing and distributing your own

reports • Training and support with one identified representative (train the

trainer). Limitations apply.

• Touch screen devices or URL option • Seven questions asking to rate experience, plus

optional 2 additional questions• 3 demographic questions and role - consumer/support• Takes about 3 min• No identifying info asked• Free text option• 7 different languages

DEMO WEB SURVEY: http://maramasurvey.co.nz/#/publicsurvey?774628643891970

CBG programmes the survey according to specifications.

Install app

Enter user log in and survey password and upload

Name the device

Assign the device to a ‘Reporting Group’

Run the survey

Results can be entered offline and are uploaded automatically when a Wi-Fi connection is made

• I feel respected• I am involved in decision making• The people I see communicate with each other when I need

them to• My family / whanau are given information and encouraged to

be involved• I have the support I need for the future• Our plan is reviewed regularly• I would recommend this service to friends and family if they

needed similar care or treatment• Is there anything you want to say about your recent

experience with the service or anything you think we can improve on?

• List of recommended and tested devices

• Need to meet minimum specifications

• Recommend 10 inch screens

• Decide level IT support required / responsibility

• Device software and physical security

• My culture and beliefs are respected and acknowledged

• Family relationships are improving as a result of …

• How long have you been involved in …

• I can access support to help me be involved with education or work

• I have my appointments within a reasonable time frame

• Our plan is reviewed regularly and our needs are addressed

• Which team/service are you here to see?

• My expectations are being met

• Were we welcoming and friendly?

• I have the means and resources to act upon my choices

• I am in control of my recovery

• Evaluate specific initiatives over a short period of time• Select to repeat some of the core questions for comparability• Can be identifiable • Skip logic• Customised images, question types• Link in with same analytics

Included in the site license is an analytics package

1. Live reports updating every minute- provides a simple summary of results, good for presenting to the public and services.

1. Organisational reports updating hourly- a set of automatically populated analysis for the HDC question set.

• Accessible via a secure website• Sharing and broadcasting options. • Business Intelligence system - design and distribute own reports

• Report Writers• Free Text Editors• Report Viewers

Can combine roles and distribute credentials

http://maramareports.co.nz/