PROGRESS REPORTtinepal.org/tmp-content/uploads/2015/04/ALACDP... · Kaski 29 July 2014 (13 Srawan...

Advocacy AND Legal Advice

Center (ALAC)

AND Development Pact (DP)

PROGRESS REPORT

(16 July, 2013 to 16 November 2014)

Transparency International Nepal Chhaku Baku Marga, New Baneshwor, Kathmandu, Nepal

Tel: 977-1-4475062, 4475112, 4475262

Fax: 977 1 4475112

Email: [email protected]

Website: http://www.tinepal.org

TABLE OF CONTENTS Page

1. Description 1-2

1.1 Name of beneficiary of grant contract

1.2 Name and title of the Contact person

1.3 Name of partners in the Action

1.4 Title of the Action

1.5 Contract number

1.6 Start date and end date of the reporting period

1.7 Target country (ies) or region(s)

1.8 Final beneficiaries & / or target groups

2. Assessment of implementation of Action activities 2-33

2.1 Executive summary of the Action

2.2 Activities and results

2.3 Activities planned but not implemented

2.4 Assessment of the results so far

2.5 Updated Action Plan

3. Partners and other cooperation 33-35

3.1 Relationship between the formal partners

3.2 Relationship between TIN and state authorities

3.3 Relationship with any other organization

3.4 Links and synergies developed

3.5 If received EU Grants previously

4. Visibility 36

How is the visibility of the EU contribution being ensured in the Action Plan

5. Annex 37-52

i) Project Staff member

ii) Logical Framework & Achievement

iii) Photographs of some Public Events

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1. DESCRIPTION OF THE PROJECT

1.1 NAME OF BENEFICIARY OF GRANT CONTRACT : Transparency International Nepal (TIN)

1.2 NAME AND TITLE OF THE CONTACT PERSON : Mr. Ashish Thapa, Executive Director

1.3 A. NAME OF PARTNERS IN THE ACTION:

1. Mahila Jagaran Sangh, Ilam

2. Manav Adhhikar Ra Batawaran Bikash Kendra, Udaypur

3. Bhrastachar Birudhha Abhiyan, Chitwan

4. Sushasanka Lagi Nagarik Samaj, Kaski

5. Janachetana Tatha Bikash Karyakram, Dhanusha

6. Paradarshi Nepal Sidharthanagar, Rupandehi

7. Manabiya Bikas Tatha Shrot Byabasthapan Nepal, Dhading

8. Sankalpa Community Based Rehabilitation, Sunsari

B. AFFILIATED ORGANIZATIONS IN THE ACTION

1. Nagarik Sarokar Manch, Morang

2. Professional Mahila Sahayogi Samuha Nepal, Kathmandu

3. Susashan Abhiyan, Gulmi

4. Nagarik Sarokar Sangh, Surkhet

5. Sadacharka Lagi Samajik Pahal, Kailali

1.4 TITLE OF THE ACTION Advocacy and Legal Advice Center (ALAC) and Development Pact (DP)

1.5 CONTRACT NUMBER DCI-NSAPVD/2012/271-933 1.6 START DATE & END DATE OF REPORTING PERIOD 16 July 2013 to 16 November 2014 1.7 TARGET COUNTRY (IES) OR REGION(S) NEPAL 1.8 FINAL BENEFICIARIES &/OR TARGET GROUPS1 (if different) (including no. of women &

men):

The ultimate beneficiaries of the project are the local citizens (specifically residents of

program implemented districts) who at one point or the other visit public service proving

outlets (government offices) seeking mandatory services rendered by the state. The target

1 “Target groups” are the groups/entities who will be directly positively affected by the project at the Project Purpose level, and “final beneficiaries” are

those who will benefit from the project in the long term at the level of the society or sector at large.

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groups of the project are formal and informal local civil society organizations, NGOs, social

activists, minority groups, women, children and deprived groups, journalists, working in the

good governance sector. They are benefited by the intervention carried during the program

activities and advocacy for good governance. In addition to that, as per the design of the

program even the government offices and its office bearers are the beneficiaries as a result of

the program action and interventions thereof. Due to the proper implementation of

Development Pact (DP), the reputation of the concerned office will be enhanced. Since at one

point or the other each citizen residing in the respective district enjoy government provided

services and utilities, cent percent of population in each program district can be deduced to

be the beneficiaries. Even the service providers of one type of service will be service recipient

of the other type of services rendered by specific government office.

2. Assessment of Implementation of Action Activities

2.1 Executive Summary of the Action

This report covers the progress achieved between the periods of 16 July, 2013 to 16 November,

2014. Advocacy Legal Advice Center and Development Pact (ALAC DP) project during this period

continually dedicated in the implementation of its scheduled action which include advocacy on

smooth public service delivery, transparency in the activities, and hold accountable

government offices.

During this reporting period 6 new districts have been expanded. Hence, until the end of this

reporting period 12 project offices have been functional in each district. The committees

formed during inception period are functional. In central the Advisory Committee and Steering

Committee are in place while Project Coordination Committee and DP Monitoring Committee

are functional in the district level. There are regular meetings and discussions in the respective

committees as per their need and objective.

In order to estimate the situation of governance in the public services providing offices before

the project implemented, a survey was conducted in each district amid the service providers

and the local citizenry. In 6 of the district where the actions have been completed for a year,

fresh surveys have been conducted to measure the changes in between the two periods. As per

the schedule, interaction with the local citizen, awareness raising campaign, follow-up of the

Development Pact, Media partnership, discussions between service providers and local citizen,

mass dissemination of the project message is continued.

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Even though the officials confessed to the limitation of the state resources and the difficulties

faced due to the absence of elected local representatives they are willing to cooperate with

the program initiatives for better governance, transparency, integrity and accountability from

their level. They have continuously acknowledged and reiterated their commitment during

public functions. During this reporting period additional 12 DPs have been signed by different

government offices. Hence, due to continuous interactions and efforts made by the program

and based on the surveys, grievances received and people's demand, as of now 21 government

offices from 9 districts have signed a standardized pledge (Development Pact) to reassure their

commitment for upto the mark public service delivery from their office. Further, a monitoring

and evaluation team has been formed by the signatories to regularly review and evaluate the

status at each such office.

There are marked positive changes achieved through this intervention, which were also

depicted during the mid-term review conducted by Management Association of Nepal

independently, appended with this report. The program has thus been able to serve as a

catalyst for building a common understanding and joint cooperation between local citizen, civil

society organizations and the government offices for improving public service delivery. The

knowledge of citizen on governance issue has enhanced, local CBOs and civil society have

gained confidence to advocate for better governance and systemic reform.

2.2 Activities and results

Activity 1: Raise public awareness on accountability, transparency and integrity:

i. Key Informant Interviews:

This activity was completed in the previous reporting period to accumulate views of key

informants. Due to the action it has been easy for the TIN partner CBOs to collaborate and

work on the agenda together. The informants were the key government offices head, civil

society leaders, politicians, student leaders and opinion makers in each district.

ii. Community consultation and orientation workshop:

In order to aware the local citizen, programs were held at the respective community in

each district. In continuation to the previous reporting period consultation workshop were

conducted in this reporting period also. These workshops were one day formal events in the

districts in the presence of political party leaders, social activists, local citizen and

journalists with an intention to orient the concerned stakeholders about the objectives of

the project and its benefit to the community. The number of participants, venue and the

date of the program is as follows:

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Districts Date Venue Participant

Udaypur 24 October 2013 (7 Kartik 2070) Mohanpur 25

Udaypur 24 Jan 2014 (10 Magh 2070) HURENDEC Hall 12

Udaypur 9 April 2014 (26 Chaitra 2070) HURENDEC Hall 8

Udaypur 20 June 2014 (6 Asad 2071) Jaljale 25

Ilam 5 May 2014 (22 Baisakh 2071) Fikkal VDC 42

Ilam 14 Oct 2014 (28 Aswin 2071) Barbote VDC 36

Ilam 13 November, 2013 (27 Kartik 2070) Ilam 45

Ilam 27 November, 2013 (12 Mangsir 2070) Ilam 145

Ilam 6 December, 2013 (21 Mangsir 2070) Ilam 18

Kaski 20 July 2013 (5 Srawan 2070) Kaskikot VDC 47

Kaski 23 July 2013 (8 Srawan 2070) Sarangkot VDC 70

Kaski 26 July 2013 (11 Srawan 2070) Sardikhola VDC 45

Kaski 1 Aug 2013 (17 Srawan 2070) Bhadure Tamagi VDC 53

Kaski 1 Aug 2013 (17 Srawan 2070) Ghhachowk VDC 48

Kaski 1 Aug 2013 (17 Srawan 2070) Lumle VDC 56

Kaski 2 Aug 2013 (18 Srawan 2070) Phumdivumdi VDC 40

Kaski 6 September, 2013 (21 Bhadra 2070) Sunas Hall, Pokhara 12

Kaski 9 September 2013 (24 Bhadra 2070) Sunas Hall, Pokhara 15

Kaski 27 April 2014 (14 Baisakh 2071) Maghthana VDC 120

Kaski 8 May 2014 (25 Baisakh 2071) Lahachowk VDC 109

Kaski 13 May 2013 (30 Baisakh 2070) Arwavijaya VDC 30

Kaski 1 June 2014 (18 Jestha 2071) Lekhnath VDC 135

Kaski 28 July 2014 (12 Srawan 2071) Lumle VDC 48

Kaski 29 July 2014 (13 Srawan 2071) Dhampus VDC 55

Kaski 30 July 2014 (14 Srawan 2071) Dansing VDC 61

Kaski 1 Aug 2014 (16 Srawan 2071) Sardikhola VDC 53

Kaski 18 August, 2013 (02 Bhadra 2070)

Pokhara

VDC Secretary orientation along with

complains received

43

Kaski 30 September, 2013 (14 Aswin 2070) Land Survey, Land Revenue and Lekhnath

Municipality 12

Gulmi 28 Feb 2014 (16 Falgun 2070) Badagaun VDC 51

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Districts Date Venue Participant

Gulmi 28 March 2014 (14 Chaitra 2070) Arkhale VDC 45

Surkhet 27 March 2014 (13 Chaitra 2070) Birendranagar Municipality 92

Surkhet 24 April 2014 (11 Baisakh 2071) Khad Devi Ma. Vi., Chaurase 5 78

Surkhet 31 May 2014 (17 Jestha 2071) Sharda Ma. Vi. Chhinchu 121

Kailali 25 March 2014 (11 Chaitra 2070) Chaumala VDC 75

Kailali 30 April 2014 (17 Baisakh 2071) Masuriya VDC 75

Kathmandu 14 July 2014 (30 Asad 2071) Youth Club, Kapan VDC 62

Morang 3 July 2014 (19 March 2071) Biratnagar 57

Sunsari 13 Nov 2014 (27 Kartik 2071) Baklauri VDC 46

Sunsari 15 Dec 2014 (19 Mangsir 2071) Gautampur VDC 50

As a result of such action:

the community members were informed about the initiatives of the program.

the like-minded and concerned stakeholders were invited to join the initiative for

improved governance in the public institutions and government offices.

the IEC materials, Toll Free number, process of lodging a complain systematically and the

objective of the program were disseminated publicly.

expectations and grievances of civilians on public service delivery were listened and

immediately answered by the concerned government officer present in the same program

or taken for subsequent lobbying and advocacy as per the nature of the complain or

suggestion.

iii. Interaction Program:

During this reporting period the scheduled one day interactions were conducted in the

respective districts where the chief of the district government offices, journalists, social

activists were present. In the interaction program, the beneficiaries of the services were

given an opportunity to express their concerns and queries to the government officers. The

respective officials addressed the raised issues and offer suggestions. The formal programs

held are listed below:

a) Between service providers and service seekers

District Date Venue Participant

Chitwan 4 March 2014 (20 Falgun 2070) Madhi Kalyanpur VDC 66

Chitwan 13 April 2014 (20 Chaitra 2070) Bachauli VDC 61

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Chitwan 22 April 2014 (9 Baisakh 2071) CDO Office 104

Chitwan 6 June 2014 (23 Jestha 2071) RedCross Building 80

Chitwan 17 Feb 2013 (6 Falgun 2069) CDO office 65

Chitwan 24 May 2013 (10 Chaitra 2070) RedCross Hall, Bharatpur 67

Chitwan 11 Nov 2014 (25 Kartik 2071) Jagatpur VDC 160

Chitwan 9 Dec 2014 (23 Mangsir 2071) DDC Hall 208

Chitwan 31 Dec 2013 (16 Poush 2070) RedCross Building 49

Chitwan 18 April 2014 (5 Baisakh 2071) RedCross Building 50

Chitwan 12 May 2014 (29 Baisakh 2071) RedCross Building 30

Ilam 9 Dec 2013 (24 Mangsir 2070) MJS Hall 40

Ilam 3 Feb, 2014 (20 Magh 2070) CDO Office, Ilam 35

Ilam 4 Apr 2014 (21 Chaitra 2070) Ilam Bazar 49

Ilam 1 June 2014 (18 Jestha 2071) MJS Hall 61

Ilam 10 Sep 2014 (25 Bhadra 2071) MJS Hall 110

Udaypur 9 Dec 2013 (24 Mangsir 2070) Beltar VDC 30

Udaypur 25 April 2014 (12 Baisakh 2071) Katari VDC 37

Udaypur 15 July 2014 (31 Asadh 2071) Civil Staff Union Hall 68

Udaypur 28 Sept 2014 (12 Aswin 2071) Hotel Kanchanjunga 54

Udaypur 11 Nov 2014 (25 Kartik 2071) Manamaiju VDC Hall 46

Udaypur 21 Nov 2014 (5 Mangsir 2071) Local Peace Committee Hall 26

Gulmi 30 April 2014 (17 Baisakh 2071) Chamber of Commerce Hall, Tamghas 59

Gulmi 16 May 2014 (2 Jestha 2071) Nayagaun VDC 45

Gulmi 9 July 2014 (25 Asar 2071) Balithum VDC 63

Gulmi 1 September 2014 (16 Bhadra 2071) Balmandir Hall, Tamghas 155

Kaski 15 Sept 2013 (30 Bhadra 2070) Pokhara Sub Metropolis Hall 110

Kaski 28 Oct 2013 (11 Kartik 2070) Pokhara Sub Metropolis Hall 109

Kaski 6 March 2014 (22 Falgun 2070) Land Revenue Office 59

Kaski 25 March 2014 (11 Chaitra 2070) Hotel New Era 90

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Kaski 20 Oct 2014 (3 Kartik 2071) Hotel New Era 63

Kaski 9 Dec 2014 (23 Mangsir 2071) DDC Hall, Pokhara 124

Rupandehi 6 October 2013 (20 Aswin 2070) District Agriculture Dev. Office 42

Rupandehi 27 April 2014 (14 Baisakh 2071) Lumbini Nirman Byawasahi Sangh Hall 85

Morang 31 Aug 2014 (15 Bhadra 2071) Bus Park, Biratnagar 86

Surkhet 3 Apr 2014 (20 Chaitra 2070) Birendranagar Municipality 75

Surkhet 7 May 2014 (24 Baisakh 2071) Manikapur Krishi Sahakari, Latikoili 47

Surkhet 3 June 2014 (20 Jestha 2071) Utarganga VDC 73

Surkhet 6 June 2014 (23 Jestha 2071) Tripurewar Ma. Vi. Birendranagar 59

Surkhet 3 April 2014 (20 Cahitra 2070) Municipality Hall 75

Sukhet 7 May 2014 (24 Baisakh 2071) Latikoili VDC 3 47

Surkhet 3 June 2014 (20 Jestha 2071) Uttarganga VDC 73

Surkhet 6 June 2014 (23 Jestha 2071) Birendranagar 2 59

Kailali 5 March 2014 (21 Falgun 2070) Ramshikarjhala VDC, Sita Kunda School 270

Kailali 15 July 2015 (31 Asar 2071) Aishorya Multiple Campus, Dhangadi 85

Kailali 5 March 2014 (21 Falgun 2070) Ramshikharjhala VDC 270

Kailali 9 December 2014 (23 Mangsir 2071) Panchodaya, Dhangadi 37

Kailali 12 Dec 2014 (26 Mangsir 2071) Tikapur, Khadga Smriti 82

Dhading 17 Jan 2014 (3 Magh 2070) Siran Bazar, Dhading Beshi 53

Dhading 28 Apr 2014 (15 Baisakh 2071) Siran Bazar, Dhading Beshi 63

Dhading 29 Sept 2014 (13 Aswin 2071) Puchhar Bazar, Dhading Beshi 22

Dhading 17 Oct 2014 (31 Aswin 2071) Siran Bazar, Dhading Beshi 51

Sunsari 24 Dec 2014 (9 Poush 2071) Itahari Municipality Hall 46

Sunsari 9 Dec 2014 (23 Mangsir 2071) Nepal Nirman Byabasayi Association, Inaruwa 145

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b) between service providers and stakeholders (service seekers, journalist, political party

representatives and social leaders)


Ilam 13 Nov 2013 (27 Kartik 2070) MJS Hall 45

Ilam 27 Nov 2013 (12 Mangsir 2070) MJS Hall 145


Ilam 2 Jan 2014 (18 Poush 2070) MJS Hall 56

Ilam 21 March 2014 (7 Chaitra 2070) MJS Hall 21

Ilam 31 March 2014 (17 Chaitra 2070) MJS Hall 17

Ilam 2 April 2014 (19 Chaitra 2070) MJS Hall 18

Ilam 4 April 2014 (21 Chaitra 2070) MJS Hall 49

Ilam 13 May 2014 (30 Baisakh 2071) MJS Hall 23

Ilam 28 Sept 2014 (12 Aswin 2071) MJS Hall 52


Kaski 28 Oct 2013 (11 Kartik 2070) Pokhara Sub Metropolis 110

Kaski 9 Dec. 2013 (24 Mangsir 2070) Hotel New Era 65

Kaski 8 Oct 2013 (22 Aswin 2070) Sunas Hall 35

Kaski 20 Jan 2014 (6 Magh 2070) Pokhara 30

Kaski 27 April 2014 (14 Baisakh 2071) Masthana VDC 52

Kaski 12 May 2014 (29 Baisakh 2071) Western Regional Hospital 75

Kaski 25 June 2014 (11 Asar 2071) Pokhara Sub Metropolis Hall 85

Kaski 19 Sept 2014 (3 Aswin 2071) DDC Hall, Pokhara 61

Udaypur 2 June 2014 (19 Jestha 2071) Bhulke Forestry Users Group 17

Udaypur 29 Nov 2013 (24 Mangsir 2070) Beltar 31

Udaypur 27 Apr 2014 (14 Baisakh 2071) Katari 37

Udaypur 15 July 2014( 31 Asadh 2071) Gaighat 17

Udaypur 15 July 2014 (31 Asadh 2071) HURENDEC Hall 17

Udaypur 9 Dec 2014 (23 Mangsir 2071) Baruwa Multiple Campus 26

Chitwan 13 Oct 2013 (21 Aswin 2070) Red Cross Building 34

Chitwan 10 Jan 2014 (26 Poush 2070) Red Cross Building 49

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Chitwan 18 April 2014 (5 Baisakh 2071) Red Cross Building 50

Chitwan 12 May 2014 (29 Baisakh 2071) Red Cross Building 30

Chitwan 29 Sept. 2014 (13 Aswin 2071) Red Cross Building 40

Rupandehi 9 Dec 2013 (24 Mangsir 2070) Lumbini Nirman Byawasahi Hall 53

Rupandehi 28 Sept. 2014 (12 Aswin 2071) Nirman Byawasahi Hall 54

Rupandehi 9 Dec. 2014 (23 Mangsir 2071) Nirman Byawasahi Hall 108

Dhanusha 8 June 2014 (25 Jestha 2071) Adhikrit Sangam, Janakpur 40

Dhanusha 13 July 2014 (29 Asad 2071) Adhikrit Sangam, Janakpur 65

Dhanusha 9 Dec 2014 (23 Mangsir 2071) Adhikrit Sangam, Janakpur 76

Gulmi 13 May 2014 (30 Baisakh 2071) Chambr of Commerce Hall, Tamghas 42

Gulmi 19 June 2014 (5 Asar 2071) Chambr of Commerce Hall, Tamghas 21

Gulmi 4 July 2014 (20 Asar 2071) Nayagaun VDC 42

Gulmi 27 September 2014 (11 Asoj 2071) SAG Hall, Tamghas 30

Gulmi 9 Dec 2014 (23 Mangsir 2071) SAG Hall, Tamghas 31

Surkhet 26 Sept 2014 (10 Aswin 2071) Hotel Saujanya, Surkhet 26

Surkhet 10 Nov 2014 (24 Kartik 2070) Hotel De Namaste 39

Kailali 21 Feb. 2014 (9 Falgun 2070) Su Pa Polytechnic, Dhangadi 60

Kailali 8 July 2014 (24 Asar 2071) DDC Hall 70

Kailali 9 Dec 2014 (23 Mangsir 2071) Dhangadi, Hasanpur 59

Dhading 16 Oct 2014 (30 Aswin 2071) Puchhar Bazar 17

Morang 29 Sept 2014 (13 (Aswin 2071) Biratnagar 41

Morang 21 Feb 2014 (9 Falgun 2071) Biratnagar 28

Morang 13 May 2014 (30 Baisakh 2071) Biratnagar 35

Sunsari 18 Dec 2014 (3 Poush 2071) DDC Hall, Inaruwa 31

Through the interactions it was possible to derive the following;

service delivery officers were informed about the concept and benefit of the program

it provided an opportunity for both supply and demand side to understand the need and

limitations of each other

the program details, IEC materials, working procedure were availed to the participants

it served as a platform for civil servants and citizens to minutely discuss on their issues

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During the interactions some of the representative opinion, issues and grievances brought by

the citizens and civil servants include the following:

One senior medical doctor and superintend of a zonal hospital who had served for

almost three decades (name withheld) expressed his bitter experience that due to

majority of civil servants are adopting unfair means to secure their position, earn extra

money and break the code of ethics it becomes impossible for one or two law abiding

professional civil servants to work. He further expressed his anguish and grief that he

was man handled by employees of his own hospital while he tried to enforce law and

order. The employees unions supporting one or the other political parties have made it

impossible for the chief of the government office to reinforce law and order, protect

the public property and render citizen centric services if that hindered the interest of

the union and the group which is enjoying the situation of lawlessness.

Some local citizen of districts complained that government offices are implementing and

introducing new systems without proper survey, orientation and feasibility. They gave

an example of e-tax paying system, VAT procedure which is being nuisance to the public

rather than making it easier. More time, money and dependency with the third party has

increased as a result of these steps without preparing the public sufficiently.

Citizens have complained that the public offices and officers make false promises in

front of the public formal programs but do not fulfill them when it comes to reality.

Citizens have expressed their dissatisfaction regarding the public offices not being

friendly. They do not get a feeling that it belongs to them. There is absence of even

fundamental things like a designated place to wait, no toilets, no drinking water, no

name plates in each officers' chamber. The third party agents are encouraged inside the

office premises when that is absolutely not required and it only makes the services more

costly and complicated.

Service receivers complained that there is no special arrangement for people with

disability, women and senior citizen. It is impossible for this group to take the services

without third party assistance. This gives an opportunity of irregularity and over

charging even for the regular services.

Some service receivers complained about the rough and unfriendly disposal of civil

servants when they approach for any services. Although the office declared working

hours are 8 hours, the employees are hardly on their seat most of the time.

Citizens from some districts complained that they are deprived of even regular supplies,

gas, kerosene, fire hood due to irregularities and black marketing. There is no control of

the market by the concerned government authority.

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Parsa District Forest Officer expressed that there is limited forest resources; timber and

firewood in the district so the District Forest Office is not able to provide adequate

supply to the local citizens.

There were many government office chiefs who confessed that due to the trade unions

and unhealthy political interference in the office the regular works were hindered.

From within the civil servants also there were voice that there lacked system of

punishment for wrong doers and reward for good performers. Thus, civil servants could

not be motivated.

The social activist stressed on solidarity among citizens and also cooperation with the

government office to improve the existing deficiencies gradually.

Many local citizens and social activist showed anger against the third party interference

and commission agents in the government office premises. They also showed concern

over high handedness, nepotism and misuse of influence to get work done from the

government offices.

Some civil servants also hinted over the inadequate financial support for them in

contrary to the growing living expenses.

iv. Media Partnership:

In order to disseminate the objectives and activities of the program, local radio stations

have been contracted by the respective district partner NGOs to broadcast jingles of the

project and radio programs. In order to ensure uniformity and consistency, TI Nepal

developed and provided jingles and program guidelines to the project districts. The

programs are focused on local governance, anti-corruption and the project activities

conducted at the local level. Also live cast of the event, interviews and dialogues with local

stakeholders on relevant issues were conducted and broadcasted through these radio

stations. The partnerships with the following media partners for the said dissemination are

ongoing:

District Media Partners Start date

Ilam Nepal Bandi Radio

Sandakpur Daily

27 Feb 2013 (16 Falgun 2069)

20 Feb 2013 (9 Falgun 2069)

Udayapur Radio Udayapur, UK FM 11 Feb 2013 (29 Magh 2069)

Dhanusha Radio Mithila, Mithila dot com 1 March 2013 (18 Falgun 2069)

Chitwan Radio Synergy, Hamro FM, Radio Triveni 28 Feb 2013 (17 Falgun 2069)

Rupandehi Siddhartha FM, Rupandehi FM 12 Feb 2013 (1 Falgun 2069)

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District Media Partners Start date

Rupandehi Lumbini Television 30 Falgun 2070 (14 March 2014)

Kaski Radio Gandaki

Radio Annapurna

13 April 2013 (31 Chaitra 2069)

1 June 2013 (18 Jestha 2070)

Kaski Interaction with Editor of 10 newspapers on governance issue 9 Sep 2013 (24 Bhadra 2070)

Morang Canvas Pictures Pte. Ltd

(BFM, Saptakoshi, Radio Purbeli)

27 Nov 2014 (11 Mangsir 071)

Kathmandu Gorkha FM

Bagmati Media

14 Apr 2014 (01 Baisakh 2071)

16 Sep 2014 (31 Bhadra 2071)

Dhading Radio Dhading 13 Apr 2014 (30 Chaitra 070)

Kailali Hamro Malika FM, Radio Api FM, Phoolbari FM, Dhangadi FM,

Sunaulo FM 17 Aug 2014 (01 Bhadra 2071)

Surkhet Radio Surkhet 4 Dec 2013 (19 Mangsir 2070)

Surkhet Lokmanchha Daily Surkhet 1 Dec 2014 (15 Mangsir 2071)

Gulmi Samudayik Radio Sky 90.4 Mhz

Resunga Municipality 9, Tamghas 2 Dec 2013 (17 Mangsir 2070)

Gulmi Radio Resunga 106.2 Mhz

Resunga Municipality 1, Tamghas 2 Dec 2013 (17 Mansir 2070)

Gulmi Radio Sky 90.4 Mhz

Resunga Municipality 9, Tamghas 25 March 2014 (11 Chaitra 2070)

Sunsari Saptakoshi FM 90, Itahari

Popular FM 99.5

2 Dec 2014 (16 Mangsir 2071)

28 Nov 2014 (12 Mangsir 2071)

(PSA Aired 6 times/day)

Each of the radios broadcast the Public Service Announcements (PSA) at various time of the day

inviting the local citizens to complain against ill practices, corruption and delays in public

services delivery. A sample message reads as follows:

"Have you ever encountered a corruption, undue delay, irregularity or any other malpractices?

If yes please call us at 1660-01-222-11. We are ready to help you. ALACDP Program,

Transparency International Nepal – Special Mechanism established for grievance redress. The

local FM have also practiced going to the government offices and online broadcasted the

interview with office visitors coming for receiving services and the concerned office bearers

regarding the services being rendered by that office. This has helped in monitoring and serving

as watch dog.

The local FM radio journalist go to the government offices in the district and hold live

interviews with the officers regarding the situation of governance, service delivery and their

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views on public concern. They even question on the duty hours, absence of employees on that

day if any and ask the concerned government officer to answer the questions raised by the

public. This has served as watch dog and whistle blower. By including this information and the

gist of various interactions, public opinion and commitments by the government officers 30

minutes to 45 minutes radio programs are aired. One of the popular such program is "Radio

Khabardari" meaning warning against ill doings.

v. Advocacy and Partnership building:

The partnership and alliance for good governance has been implemented from the apex

institution down to the VDC level. To prioritize the action of this project, Chief Secretary of the

Government of Nepal is continuously updated and has participated in the public events of the

project held in the districts. This has given wider recognition to the value of the project and

encouragement for other government officers to actively participate in its activities at local

level.

In order to build a strong coalition and coordinate for the smooth implementation of the

project at the central level an Advisory Committee consisting of representatives from CIAA,

NGO Federation of Nepal, Office of Prime Ministers and Council of Ministers along with the TIN

board was formed which was helpful in giving wider recognition to the project. The committee

members provided advice on the issues arising during the project implementation.

The local NGO members and project staff hold regular meetings and rapport building with the

government offices chief in the respective districts to discuss on the public services delivery,

grievances at their office and ways to improvise the service delivery standard. In the offices

where the Development Pact has been signed local CBO member is invited to participate in the

DP monitoring meeting. Further, there is a monthly meeting of the Project Coordination

Committee in each district where the members are representatives from government offices,

NGO Federation of Nepal, Nepal Bar Association, Chief District Office, Municipality and journo

which helps to raise the prevailing issues in the respective district. Further, formal meetings

were organized in various venues during the reporting period engaging the key players of the

district:


Ilam 12 May 2014 (29 Baisakh 2071) Nepal Electricity Authority

Agriculture Development Office 19

Ilam 9 Oct 2014 (23 Aswin 2071)

Barbote VDC 9

Ilam 31 Oct 2014 (14 Kartik 2071) District Development Committee 16

Ilam 11 Nov 2014 (25 Kartik 2071) Nepal Electricity Office 17

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Ilam 20 Nov 2014 (4 Mangsir 2071) District Education Office 11

Ilam 1 Dec 2014 (15 Mangsir 2071) CDO Office 4

Ilam 31 Dec 2014 (16 Poush 2071) Municipality Office 5

Rupandehi 23 Nov 2014 (7 Mangsir 2071) District Administration Office 7

Rupandehi 4 Jan 2015 (20 Poush 2071) Siddhartha Municipality Ofice 6

Kaski 11 August 2013 (27 Shrawan 2070)

CIAA Regional Office, Pokhara

CIAA Chief Lokman Singh Karki

recommendations handed over by ALACDP

60

Kaski 30 Dec 2013 (15 Poush 2070)

Sunas Hall, Pokhara

Hospital Network officials to improve health

services in district

18

Kaski 10 Jan 2014 (26 Poush 2070) Pokhara

Transportation entrepreneurs Federation

18

Kaski 06 April 2014 (23 Chaitra 2070) PEFA Office Chief Loknath Gautam

Improvement in financial recording 5

Kaski 10 Apr 2014 (27 Chaitra 2070) Regional Hospital, Pokhara 40

Gulmi 18 June 2014 (4 Asad 2071) District Administration Office 7

Gulmi 26 Sep 2014 (4 Asad 2071)

Land Revenue Office, District Development

Committee, District Administration office 19

Gulmi 11 Nov 2014 (22 Mangsir 2071) District Police Office, DAO, DDC 16

Surkhet 30 June 2014 (16 Asad 2071) District Administration Office 10

Surkhet 1 July 2014 (17 Asad 2071) Land Survey Office 14

Surkhet 2 July 2014 (18 Asad 2071) Land Revenue Office 14

Surkhet 6 July 2014 (22 Asad 2071) District Administration Office 10

Surkhet 7 July 2014 (23 Asad 2071) Land Revenue and Survey Office 20

Morang

10 Dec 2014 (24 Mangsir 2071) District Administration Office 7

vi. Setting up of Citizen Charter:

The citizen charter is a basic yet effective tool to inform citizens of public services being

rendered. There is a challenge to educate the general public regarding its usage, its advantage

and its contribution in making the services transparent while holding the concerned office

accountable. During the inception in each district the presence and quality of citizen charter

was assessed by physical observation in each government office. Government offices were

15 | PAGE

requested to maintain the citizen charter at their office premises encouraging the citizen to

adhere to it. The matter has been well taken by the government offices. A new citizen charter

and hoarding board has been installed in the Chief District Office premises in Gaighat,

Udayapur to set an example. The message of the Development Pact signed by the government

office is also installed at the respective office premises. Lobbying with the government offices

to ensure usage of citizen charter at their respective office is continued.

vii. Project Campaign:

Maximum effort has been exerted to give impression of this program to all the stakeholders. In

order to disseminate the information related to the project, women groups, CBOs, forest user

groups, children clubs were emphasized on. These groups organized debates, poem recitals, art

competition and interaction programs to support the project initiatives. In addition, different

medium of mass communications like electronic media, phone SMS, hoarding board display,

door to door visits, jingles, radio programs were used to make people aware about the project

and the services provided under it. The above mentioned means are continuously being used.

The calls and written complaints received are recorded, consultation on administrative process

and on legal issues provided and when required the issue is forwarded to the concerned

government offices for their action with necessary follow-up.

In order to encourage public to report against inadequate service, mis-conduct, intentional

delays, bribery, speed money, favor etc ALACDP implemented an information/reporting corner

at the premises of concerned government office, taking the necessary permission from the

authority. This action (referred as Mobile ALAC) was implemented as per the demand of public

and where there was a large number of visitors on regular basis. During the office hours,

program staff and volunteers seated in the office premises recorded such grievances of the

public and at the end of the day briefed about all those grievances to that office head. A

follow-up on the issue and the necessary steps taken by the concerned official was also

tracked. It became very lively tool to make the government officers to address the issues of

general public with due care and follow the prevalent rules and regulations. The major Mobile

ALACs held at the office premises of concerned government offices are enlisted below:

District Date Venue of Program Grievances Remarks

Udaypur 29 Aug 2013

(13 Bhadra 2070) Land Revenue Office 23

19 Male

4 Female

Udaypur 21 Oct 2014

(4 Kartik 2071) CDO Office 34

26 Male

8 Female

Udaypur 1 May 2014

(18 Baisakh 2071) District Hospital, Gaighat 53

29 Male

24 Female

Udaypur 15 July 2014

(31 Asadh 2071) DDC Udaypur 16

12 Male

4 Female

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Udaypur 6 Nov 2014

(20 Kartik 2071) Triyuga Municipality 18

12 Male

6 Female

Chitwan 16 July 2013

(1 Shrawan 2070) CDO Office 5 All Male

Chitwan Aug 2013

(19 Bhadra 2070) Cancer Hospital 15

10 Male

5 Female

Chitwan 25 Aug 2013

(9 Bhadra 2070) Land Survey Office 18

12 Male

6 Female

Chitwan 21 Feb 2014

(9 Falgun 2070) Bharatpur Hospital 14

12 Male

2 Female

Chitwan 14 July 2014

(30 Asad 2071) Bharatpur Municipality 17

13 Male

4 Female

Chitwan 8 Sept 2014


18 Male

2 Female

Chitwan 16 Sept 2014

(31 Bhadra 2071) Ratnanagar Municipality 17

14 Male

3 Female

Chitwan 15 Oct 2014

(29 Aswn 2071) Nepal Electricity Office, Bharatpur 38

30 Male

8 Female

Chitwan 29 Dec 2014

(14 Poush 2071) Drinking Water Office 20

18 Male

2 Female

Chitwan 6 Jan 2015

(22 Poush 2071) Tax Office 25

20 Male

5 Female

Kaski 17 Sept 2013

(1 Aswin 2070) Land Revenue Office 61

44 Male

25 Female

Kaski 29 Nov 2014

14 Mangsir 2070 Pokhara Sub Metropolis 23

21 Male

2 Female

Kaski 1 Jan 2014

(17 Poush 2070) Lekhnath Municipality 20

18 Male

2 Female

Kaski 10 Feb 2014

(27 Magh 2070) Transport Management Office, Pokhara 20

16 Male

4 Female

Kaski 9 April 2014

(26 Chaitra 2070) Regional Hospital, Pokhara 28

20 Male

8 Female

Kaski 26 May 2014

(12 Jestha 2071) District Education Office, Pokhara 15

14 Male

1 Female

Kaski 4 July 2014

(20 Asad 2071) Land Survey Office, Pokhara 14

11 Male

3 Female

Kaski 11 July 2014

(27 Asad 2071) Water Supply Office, Pokhara 53

43 Male

10 Female

Kaski 8 Sep 2014

(24 Bhadra 2071) CDO Office, Pokhara 17

13 Male

4 Female

Kaski 9 Nov 2014

(23 Kartik 2071) Transport Management Office 14

9 Male

5 Female

Kaski 1 Jan 2015

(17 Poush 2071) Land Revenue Office 23

20 Male

3 Female

Ilam 4 Feb 2014

(21 Magh 2071) Ilam Municipality Office 59

19 Male

40 Female

Ilam 18 Feb 2014

(12 Falgun 2071) Land Revenue Office 54

43 Male

11 Female

Ilam 4 Sept 2014


25 Male

13 Female

17 | PAGE


Ilam 2 Nov 2014

(16 Kartik 2071) DDC Ilam 46

34 Male

12 Female

Ilam 13 Nov 2014

(27 Kartik 2071) Nepal Electricity Authority Office 83

60 Male

23 Female

Ilam 4 Dec 2014

(18 Mangsir 2071) CDO Office 51

30 Male

21 Female

Ilam 4 Jan 2014 Ilam Municipality Office 87 53 Male

34 Female

Dhanusha 13 July 2014

(29 Asad 2071) District Administration Office 29 All Male

Dhanusha 5 June 2014

(22 Jestha 2071) Zonal Hospital, Janakpur 23 All Male

Dhanusha 19 Sept 2014

(3 Aswin 2071) Zonal Hospital, Janakpur 16 All Male

Dhanusha 1 June 2014

(18 Jestha 2071) District Transport Management Office, Janakpur 12 All Male

Kailali 18 May 2014

(4 Jestha 2071) Land Revenue/Survey/Reform 40

25 Male

15 Female

Kailali 7 July 2014

(23 Asad 2071) Seti Zonal Hospital, Dhangadi 61

45 Male

16 Female

Kailali 12 Dec. 2014

(26 Mangsir 2071) Tikapur District Hospital 47

35 Male

12 Female

Gulmi 9 March 2014

(25 Falgun 2070) District Administration Office

68

56 Male

12 Female

Gulmi 13 March 2014

(29 Falgun 2070) Land Revenue Office

48

35 Male

13 Female

Gulmi 26 March 2014

(12 Chaitra 2070) District Hospital

59

35 Male

24 Female

Gulmi 1 April 2014

(18 Chaitra 2070) District Development Committee

48

36 Male

12 Female

Gulmi 6 Nov 2014

(20 Kartik 2071) Land Revenue Office

30

23 Male

7 Female

Gulmi 9 Nov 2014

(23 Kartik 2071) District Administration Office 52

43 Male

9 Female

Gulmi 28 Dec 2014

(13 Poush 2071) District Education Office 34

25 Male

9 Female

Surkhet 11 May 2014

(28 Baisakh 2071) Land Revenue Office 20 20 Male

Surkhet 29 May 2014

(29 Baisakh 2071) Land Survey Office 13 13 Male

Surkhet 30 May 2014

(30 Baisakh 2071) Municipality Office 12

10 Male

2 Female

Surkhet 9 July 2014

(25 Asar 2071) Hospital 60

56 Male

4 Female

Surkhet 17 Oct 2014

(31 Aswin 2071) Police Office 61

57 Male

4 Female

Surkhet 14 Dec 2014

(28 Mangsir 2071) Women Development Office 184

122 Male

62 Female

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Kathmandu 11 May 2014

(28 Baisakh 2071) Land Revenue and Survey Office 51

42 Male

9 Female

Dhading 29 April 2014

(16 Baisakh 2071) Land Revenue Office 43

37 Male

6 Female

Dhading 16 Oct 2014

(30 Aswin 2071) Animal Service Office 25

21 Male

4 Female

Dhading 13 Nov 2014

(27 Kartik 2071) District Police Office 35

32 Male

3 Female

Dhading 10 Dec 2014

(24 Mangsir 2071) Survey Office 71

65 Male

6 Female

Morang 2 June 2014

(19 Jestha 2071) Land Revenue Office 5

4 Male

1 Female

Morang 3 June 2014

(20 Jestha 2071) Land Survey Office 5

4 Male

1 Female

Morang 31 Oct 2014

(14 Kartik 2071) Koshi Zonal Hospital 11

10 Male

1 Female

Morang 21 Nov 2014

(5 Mangsir 2071) Koshi Zonal Hospital 24

19 Male

5 Female

Morang 10 Dec 2014

(24 Mangsir 2071) Tax Office, Biratnagar 10

9 Male

1 Female

Sunsari 19 Nov 2014

(3 Mangsir 2071) Land Revenue Office, Inaruwa 35

33 Male

2 Female

Sunsari 1 Dec 2014

(15 Mangsir 2071) Survey Office, Inaruwa 18

15 Male

3 Female

Sunsari 31 Dec 2014

(16 Poush 2071) Transport Management Office, Itahari 15

13 Male

2 Female

viii. Awareness tools (Bulletins, flyers, stickers, media and print)

TIN has reproduced the project brochures, stickers, posters, stationary, calendars, radio PSAs

to disseminate the information on the project for additional districts during this reporting

period. These items were continuously distributed to the local citizens, collaborators,

government offices and activists. There were display boards installed at the strategic places in

the districts. In collaboration with the national and local level radio stations radio jingles on

accountability, transparency, and integrity were played.

During this reporting period, in partnership with Om Finance in Pokhara additional hoarding

boards were installed at Lamdi, Shahid Chowk, Vijayapur and New Road to disseminate the

information of ALACDP initiatives. Media person interaction was held to disseminate project

action among journo, Federation of Nepalese Journalist and civil society activists. Hoarding

boards have been placed in the strategic location of each district so that local citizen who

experience any sort of delays and misconduct by civil servants instantly report to the ALAC

centers.

19 | PAGE

Activity 2: Establish and effectively operate ALAC and implement DP

i. Set-up central and district office:

The working area for central and 6 of the first phase project staff was maintained previously

with all the required gadgets and facilities. Basic setup of the project office, staff, office

supplies and equipment was acquired for additional 6 districts in the second phase. Hence, in

this reporting period 12 districts have been covered and presence of a project office in these

districts. Resources were handed over to the district offices for execution of the activities. The

district partners are responsible for managing the project activities in their respective districts

while centrally, TI Nepal provides supervision to the district partners and ensures the smooth

implementation of the activities.

a) Project Steering Committee (PSC)

During the inception, TIN formed a Project Steering Committee (PSC) comprised of 3 members

(board member, executive director and programme coordinator) under the helm of TI Nepal

Executive Committee. During this reporting period as well, the executive committee

continuously provides necessary guidance and input to the project action. The PSC focused on

the execution of the project on a day to day basis and effective implementation of the project.

b) Project Operation Guideline and TORs

To facilitate smooth functioning of the project action, Project Operation Guideline, Reporting

Guideline and TORs were prepared. It is being used continuously. The guideline highlights the

general project operation, personnel management and financial management of the project,

and assigns duties and responsibilities to the respective personnel.

c) Staff Recruitment

During this reporting period staffs have been recruited for 6 newly initiated districts, two

members each at the expanded district level project offices. TI Nepal facilitated the staff

recruitment to make it transparent and widely covered recruitment process. The list of project

staff members is enlisted in Annex 1.

d) Project Coordination Committees (PCC)

Project Coordination Committee (PCC) is a vital organ and a mechanism to implement the

project activities smoothly in the district level. There are 7 to 11 members in this committee

and it normally meets on a monthly basis. The first 6 districts had already formed such

committee in the earlier phase and the newly started 6 districts have formed such PCC in this

20 | PAGE

reporting period. The committee consists of representatives from the district partner NGO, CDO

representative, DDC representative, professional associations like Nepal Bar Association,

Federation of Nepalese Journalist, NGO Federation of Nepal, activists and CSOs working at the

local level in the good governance sector. The structure of the committee and the meetings

held in the respective districts is as below:

District Formed date Committee Size Meetings held

Ilam 12 May 2013 (29 Baisakh 2070) 11 Member 18 Times

Udaypur 24 March 2013 (11 Chaitra 2069) 11 Member 9 Times

Dhanusha 17 Apr 2013 (04 Baisakh 2070) 7 Member 7 Times

Chitwan 10 March 2013 (27 Falgun 2069) 9 Member 12 Times

Kaski 3 June 2013 (20 Jestha 2070) 9 Member 9 Times

Rupandehi 20 March 2013 (07 Chaitra 2069) 9 Member 5 Times

Dhading 10 Nov 2014 (24 Kartik 2071) 8 Member 3 Times

Kathmandu 1 July 2014 (17 Asadh 2071) 9 Member 3 Times

Gulmi 20 Feb 2014 (08 Falgun 2070) 6 Member 4 Times

Surkhet 10 Sep 2013 (25 Bhadra 2070) 9 Member 11 Times

Kailali 21 Mar 2014 (07 Chaitra 2070) 7 Member 4 Times

Sunsari 2 Nov 2014 (16 Kartik 2071) 9 Member 2 Times

Morang 24 March 2014 (10 Chaitra 2070) 11 Member 5 Times

Project Coordination Committees have been effective to carry out the activities in the districts.

This has helped to give ownership of the program, seek support and spread the message widely.

Care has been given to include the key person of the society in the committee so it has

significantly contributed in giving recognition to the program. The members are consulted by

the staff members for their volunteer support and presence during the public events. They

meet informally as well as formally to support the project action. The above meetings are only

the formal ones. The limitation of the committee is that it is totally volunteer so it is difficult

to get as much as time and commitment from the members.

ii. Hotline Centers

TI Nepal has provisioned a toll free number, 1660-01-222-11, handled by the dedicated staff at

ALAC centers. The callers of respective districts (calling from that district) get to talk to the

project staff of respective district that will provide the necessary assistance for his problem

faced during seeking any sort of government services.

21 | PAGE

In this reporting period, the victims and the needy were continuously provided information on

administrative procedure and free legal advice on their grievances. As per the seriousness of

the issue, few citizens were referred to the concerned government offices for remedy of the

grievance registered. Many were general inquiries, quest for administrative procedure and legal

issues which were counseled by the ALAC. During the reporting period over 3000 contacts were

solicited in the ALACs among which most were general inquiries. In addition to the

16600122211, there is also a provision to reach the local district ALAC through separate

dedicated telephone line enlisted below.

Sr. Districts Name Local NGO Tel No.

1 Ilam Mahila Jagaran Sangh 027-521649

2 Udaypur Manab Adhikar Ra Batabaran Bikash Kendra 035-420563

3 Dhanusha Janchetana Tatha Bikash Karyakram 041-525462

4 Chitwan Bhrastachar Biruddha Abhiyan 056-423740

5 Kaski Susashan Ka Lagi Nagarik Samaj 061-533644

6 Rupandehi Paradarshi Nepal Siddharthanagar 071-521368

7 Morang Nagarik Sarokar Manch 021-472687

8 Dhading Manabiya Bikash Tatha Shrot Byawasthapan Nepal 010-520448

9 Kathmandu Professional Mahila Sahayogi Samuha 01-4002615

10 Gulmi Sushasan Abhiyan 079-520854

11 Surkhet Nagarik Sarokar Sangh 083-521294, 16608352333

12 Kailali Sadacharka Lagi Samajik Pahal 091-520460

The suggestions, complaints and grievances received are very diverse; including domestic violence

and fraud committed by the manpower agencies while they send people abroad. Some of the

representative issues enlisted below:

Irregularities by the transport management office while issuing road permit.

The public events like commercial fairs organized in the local district headquarters are

engaged in embezzlement and misuse of the funds. Proper investigation, auditing and

tax should be implied as per the state regulations.

Demand for inquiry over embezzlement of donation collected from local citizens and

students by Red Cross.

No proper receipt is provided by contractors of District Development Committee for

exporting sand, pebbles etc. Due to this, there are lots of losses incurred to the revenue

department. Citizens demand for action to the culprit.

Irregularities in the vehicle parking fees in the municipality.

22 | PAGE

Government has declared free education but in reality the government schools are

charging high fees in many excuses. Citizens demand action against those schools.

The free medicine from the government is not being given to the actual needy citizens.

There is no proper record how it is being distributed. Those medicines are sold through

the private outlets. Citizens demand that the culprit be penalized.

iii. Baseline and Satisfaction survey

A survey was carried out to assess the level of public awareness on their rights, their

experiences with the government offices, and to identify the problems. A qualitative and

quantitative approach was taken to develop the questionnaire to assess the status of local

public governance. Over 4,000 participants have been interviewed in 12 districts for the

analysis. In the reporting period, after implementing the program for over a year a survey was

again conducted in order to measure the changes in perception and experience in the same

population. This survey followed multi stage sampling method and conducted household survey

using a structured questionnaire. By using proportionate random sampling, heads of the

selected households were surveyed. Respondents were asked to participate mainly based on

their last one year's experiences from different public service delivery sectors. There has been

some important information derived thereof. A separate report of the survey follows. Some of

the findings and issues and views of citizen are as following:

The survey data revealed, about 37 percent respondents perceived that the level of

corruption has remained unchanged over the years. In comparison with the Baseline

data it is found in current survey, people perceived that the prevalence of direct

corrupt practices have decreased to some extent. It might be due to continuous being

watched by the new mechanism in place. The local citizens are being alert and there is

someone in their proximity to hear their grievances.

Comparatively a high level of corruption in public sector is perceived by the respondents

of Ilam, scoring 35.58, than rest of the five districts (in a 0 to 100 scale the lower the

score represents the poorer the perception of corruption). The most positive change in

perceptions of respondents is observed in Dhanusha comparing with baseline survey with

an increase in perception rating from 14.28 to 66.39. On an average, about 82 percent

respondents perceived Revenue/Tax/Custom sector as corrupted which is the highest.

The service of Agriculture sector is perceived as the cleanest comparing with others.

A majority of the respondents considered government institutions services being

rendered recently is being somewhat effective however, they were not sure about

curbing corruption. A half of the respondents considered NGOs role as somewhat

effective in combating corruption and serving as a watchdog.

23 | PAGE

It is about 72 percent of the respondents who have experienced corruption in last one

year while seeking service from different public service institutions. Analysis shows

about 98 percent respondents of Ilam have experienced corruption in last one year;

which was least in Chitwan (58 percent). On an average, the highest number of

respondents (817) experienced corruption while from Land Revenue/Reform sector. The

least number of respondents (226) experienced corruption from agriculture sector.

According to analysis about two third of the victims are reluctant about corruption.

About 69 percent of those respondents who are victim of corruption from different

public service delivery sectors did not report the incident anywhere. Finding shows

respondents of Ilam were the most conscious in reporting corruption. Respondents, who

did not report corruption, about 80 percent of them did this because they believe it

would not make any difference.

Respondents who reported corruption, about 70 percent of them reported it to the

respective office. On an average reporting corruption was helpful for about 43 percent

of them. It was not at all helpful for 25 percent. A hope is reflected from the

respondents' side. About 89 percent respondents expressed, they would report

corruption in future. The willingness has shown by the 98 percent respondents of

Udayapur was the highest.

A major part of the respondents (36 percent) considered the unstable government as the

main cause of corruption. About one fourth respondents indicated the politics as the

main cause. Legal action is reflected as the best action to fight against corruption with

43 percent respondents. About one fourth of the respondents considered raising public

awareness as the best way to fight corrupt practices. Majority of the respondents (57

percent) expressed civil society should do more awareness campaign to fight against

corruption. About 43 percent believe oversight and vigilance is the most important role

of civil society.

40 percent respondents agreed punishment to be the most effective way to improve

public service, while about 23 percent respondents considered the punctuality of civil

servants as the basis to improve public service delivery.

Some recommendations to improve the public service delivery system of Nepal were that all

stakeholders should work hand in hand to reduce the highly corruption prone public sectors

jointly not individually, more focused awareness raising programs is required from the side of

government as well as civil society, government and political parties should improve their inner

mechanism to ensure more transparent and accountable activities, law enforcement agencies

and judiciary should consider the corruption cases specially and punish exemplarily the culprits,

civil society should continue their awareness campaign and oversight to fight against

24 | PAGE

corruption, and ethical culture is needed to be developed in the private as well as public

service delivery offices.

iv. Analysis of corruption grievances, to enable advocacy for systematic change

The findings of the survey along with other regular grievances received by various means

(Hotline, SMS, Telephone, Fax, email, postal etc.) are analyzed for necessary action and

advocacy. During the reporting period over 900 such grievances were received. The complaints

were registered and follow-up for redress made with the respective government agencies

demanding for their attention. Similarly, letter of recommendations were sent to the office of

chief secretary, prime minister and council of minister.

The highest percentage of grievances was in Rupandehi with 29% and the lowest percentage of

grievances was in Kathmandu with 0.2%. Kathmandu had the highest female percentage (67%)

whereas; Morang had the lowest female percentage (0%). Among the total public that showed

up for ALAC, 471 had heard about ALAC from friends, 216 from radio or newspaper and 182

from promotion. Morang had the highest percentage (100%) who had heard about ALAC from

friends. Surkhet had the highest percentage (57%) that had heard about ALAC from the radio.

Kailali had the lowest percentage (11%) that heard about ALAC from promotion. The general

trend suggests that friends are the most common method of disseminating people about ALAC.

To expand the reach of ALAC, the data suggests that a marketing approach that targets word to

mouth is more preferable.

The highest type of corruption at the national level was inefficient service delivery, followed by

fraud. Kaski had the highest percentage of inefficient service delivery grievances with 59%.

Chitwan had the highest percentage of fraud grievances with 47%. The general trend suggests

that corruption occurs most frequently due to inefficient service delivery in offices, companies

and institutions. National level grievances against public institutions were 728 and against

private companies were 214. Kaski had the highest 87% of total grievances against public

institutions whereas Chitwan had the lowest 28% of total grievances against public institutions.

49% of total grievances in Chitwan were against private companies. The general trend suggests

that there are more instances of corruption in public institutions than in private companies.

v. Establish Public Dialogue to finalize the content of DP

Development Pact (DP) is a tested tool by Transparency International to ensure good

governance and typically seeking commitment from the government authority to comply with

the existing procedure, law, rules and regulations. To reach to the level of signing this DP and

vowing to implement it publicly there were series of dialogues held with the concerned

government office. The content and intent of the DP was discussed in detail before reaching to

the final draft. Finally, considering the views, feedbacks and recommendation of both the

25 | PAGE

signatory a final DP document was prepared ready for signing. Some of the interactions held

during the reporting period towards establishing Development Pact are enlisted below:

Place / District Date Government office / Service Issue

Pokhara, Kaski 16 Sept 2013

(31 Bhadra 2070) District Administration Office

Grievances aware through CDO Mr. Arjun Kumar Sharma

Pokhara, Kaski 6 Nov 2013

(20 Kartik 2070)

Pokhara Sub Metropolis, Land Revenue Office

Encroachment of land in Baidam

Lekhnath, Kaski 9 Jan 2014

(25 Poush 2070) Lekhnath Municipality Office Handed over grievances about them

Pokhara, Kaski 15 Aug 2013

(31 Sawan 2070)

Dhital High School, Local Development Office

Grievances received for school and 10 VDCs of Kaski discussed with Local

Dev. Officer

Pokhara, Kaski 18 Aug 2013

(02 Bhadra 2070)

District Development Committee Office

Orientation on governance & public services with 43 VDC Secretary

Tamghas, Gulmi 18 June 2014

(4 Asad 2071) District Administration Office Meeting with CDO

Tamghas, Gulmi 26 Sept 2014

(10 Asoj 2071) DAO, DDC, Land Revenue Office For service delivery to public

Tamghas, Gulmi 11 Nov 2014

(25 Kartik 2071) Land Revenue Office For service delivery to public

Tambhas, Gulmi 8 Dec 2014

(22 Mangsir 2071)

District Police Office, DDC, CDO Office

Improvement in public service delivery

In the long run, Development Pact has been signed with the following 21 government offices as

follows;

District DP Signing Government Office Date of Signing Name of government Office Signatory

Rupandehi

Siddhartha Nagar Municipality

District Survey Office

District Land Revenue Office

2070/1/30 B.S.

2070/1/31 B.S.

2070/1/31 B.S.

Mr. Tika Dutta Rai, Executive Officer

Mr. Anil Marasini, Office Chief Survey

Mr. Shankar Prasad Subedi, Revenue Officer

Chitwan

District Development Committee


District Administration Office

2070/1/20 B.S.

2070/2/1 B.S.

2071/1/9 B.S.

Mr. Bandhu Prasad Bastola, LDO

Mr. Ghanashyam Upadhyay, Revenue Officer

Mr. Narendra Raj Sharma, CDO

Udaypur

Triyuga Municipality

District Forest Office

District Health Office

2070/2/14 B.S.

2071/3/31 B.S.

2071/3/31 B.S.

Mr. Khilraj Rai, Executive Officer

Mr. Kishorchandra Gautam, Dist. Forest Officer

Mr. Sumal Lal Das, District Health Officer

Ilam

District Adminis:tration Office

Ilam Municipality

District Development Committee

2070/2/30 B.S.

2070/2/30 B.S.

2070/2/30 B.S.

Mr. Baburam Khatiwada, CDO

Mr. Agni Prasad Adhikari, Executive Officer

Mr. Suman Ghimire, LDO

Dhanusha District Land Reform Office 2070/2/13 B.S. Mr. Giriraj Gyawali, Revenue Officer

Kaski Pokhara Sub Metropolis 2070/5/30 B.S. Mr. Jhalak Ram Adhikari, Executive Officer

Gulmi District Administration Office


2071/3/6 B.S.

2071/3/6 B.S.

Mr. Kamal Raj Dhakal, CDO

Mr. Ram Chandra Aryal, Officer

Kailali District Administration Office

Dhangadi Municipality

2071/3/24 B.S.

2071/3/24 B.S.

Mr. Bedprakash Lekhak, CDO

Mr. Ramlal Shrestha, Executive Officer

Surkhet

District Administration Office


District Survey Office

2071/3/25 B.S.

2071/3/25 B.S.

2071/3/25 B.S.

Mr. Dil Bahadur Ghimire, CDO

Mr. Mukti Narayan Bhandari, Sr. Officer

Mr. Dharmaraj Ojha, Survey Officer

26 | PAGE

DP Monitoring Mechanism

The challenge for actual implementation of the DP was assumed beforehand, therefore,

arrangement is made to ensure that the commitment is persistent. The formation of a

monitoring and compliance mechanism is assured by the DP pledge signed by the government

office. Resultantly, all 21 DP signing government offices have formed a Monitoring Committee

in which the local TIN affiliated NGO is a mandatory member. It is the obligation of the DP

signing office to conduct the monitoring meeting and regularly follow-up the progress. During

this reporting period, the DP signing offices have shared the progress, challenges and learning

after signing the pledge. Some of the achievements shared by the government offices are as

follows:

government employees implement their identity card, dress code during office hours so that

the visitors may easily distinguish them.

the citizen charter, clear name tags and whereabouts of the employee is maintained.

staff meetings are held to discuss on the grievances/suggestions received from citizens.

service recipients have realized that the services are faster and hassle free.

there is evidence of care given to the office visitors like a waiting place, toilet, drinking

water, information cum help desk, a visible notice board and citizen charter in place.

there is visible motivation in the employees when they realize that there is evaluation

based on the citizen satisfaction.

a grievance hearing program (Mobile ALAC) is conducted in the office premises to listen

public opinion and redress.

important decisions made by the office relating in the interest of the citizen is posted in the

notice board.

the government offices give the requested information to the citizen upon their demand,

provisioned by the government regulation.

there is a dedicated officer to redress the grievances lodged by the service receiver during

office time. Further, the government office in charge gives clearance and answers to the

citizen on their quest regarding particular office service delivery in public event.

the officers in government office started to give clear information regarding why his

application cannot be processed and what is necessary to get it done (listing the required

documents etc).

E-attendance practiced to ensure that employees come on time so that service receivers

get their work done on time.

Challenges

This is a completely new initiative for the government offices. They are not used to being

watched by civil society and citizens on their day to day performance. There is a need for a

27 | PAGE

shift in behavior and work culture of the government employees. Frequent transfer of the

employees from one office to the other is also a problem recorded. However, slowly they are

being adapted and are being motivated to render citizen centric services.

Activity 3: Capacity Building for TIN and District CBOs:

i. Introduction Program and staff orientation

During inception period and upon adding 6 districts in the reporting period, orientation on the

project was provided to the newly hired staff members and the volunteer board of the

respective NGOs in the district during which the project activities, implementation methods,

working modality and budget were intensively discussed. In addition to that, one day refreshers

for the staff and board members of the local partner NGO was conducted in respective district

offices by team visiting from TI Nepal.

ii. Exposure visit

In order to observe the similar type of interference by civil society organization, Program

Coordinator - Tumburu Gautam, – Finance Officer - Babita Sharma, Binod Bhattarai – Program

Officer made an observation visit to India between 4 to 10 October 2013. This provided first-

hand information on the operation of the program from India’s perspective, which is similar to

Nepal in many ways. The visit was hosted by TI India, New Delhi, its state chapters and CUTS

International in Rajasthan. The main objectives were to observe and learn the existing good

governance practices of TI India and other civic organizations. The visit team met TI India board

members and staff, activists, government officers, and other civil society organizations which

helped us to gain indepth understanding of the local good governance and anti corruption

initiatives.

During the visit it was possible to;

to observe the anti corruption and good governance activities undertaken by TII Delhi, its

state chapters and other civil society organizations in India

to see areas of replication (anti corruption tools, practices) in Nepal and possibilities of

future cooperation

to see the initiatives of both government and civil society in their effort to ensure good

governance

iii. Capacity Building for TIN and District CBOs: Orientation, Refresher, TOT for ALAC DP

In order to orient, refresh and skill development to the project related staff and volunteers

Training of Trainer (TOT), Orientation, Account/Administrative skills, refreshers on issue based

28 | PAGE

were conducted. In the program the project activities, implementation methods, grievances

collection and handling were intensively discussed. The events conducted during the reporting

period are as follows:

Date Districts/Partners Venue Participant Remarks

10 – 11 April 2013

(27-28 Chaitra 2070)

Gulmi, Kathmandu, Dhading,

Kailali, Surkhet, Morang

Dhulikhel

Resort, Kavre

30

President and ALACDP

field staff from each

district and TI Nepal

TOT

15-16 Dec 2013

(30 Mangsir – 1 Poush

2070)


Kailali, Surkhet, Morang

Hotel Pacific,

Kathmandu

28



district

Orientation

23-25 Mar 2014

(9-11 Chaitra 2070)

Ilam, Udaypur, Chitwan,

Rupandehi, Dhanusha, Kaski Pokhara 25 Annual Review

12-13 June 2014

(29-30 Jestha 2071)


Kailali, Surkhet, Morang,


Rupandehi, Dhanusha, Kaski

Peaceful

Cottage,

Nagarkot

46



district and TI Nepal

Mid-Term

Review

4 Nov 2014

(18 Kartik 2071)


Kailali, Surkhet, Morang,


Rupandehi, Dhanusha, Kaski

Hotel Crown,

Sauraha

18

TI Nepal members and

President of Partner

Organization

Team Building

Meeting

20 Nov 2014

(4 Mangsir 2071) Sunsari, Morang

Biratnagar

Inaruwa

10 Members

4 Project staff Orientation

Activity 4: To promote Civil Society Advocacy to government officials,

parliamentarians, donors and representatives of political

parties on accountability, transparency and integrity.

i. Publication of lesson learned from the project initiatives

During this reporting period TI Nepal published and disseminated over 4,000 copies of bulletin

"Paradarshi" incorporating information and the major issues on local governance, public service

delivery, news of project events, interviews, best practices, accomplishments, articles,

knowledge oriented materials, views and opinions of the people. The newsletters have been

widely distributed to the districts and key stakeholders at the central and local levels,

especially to the CSOs, national and local level government agencies, local authorities and the

NGOs working in the area of good governance.

29 | PAGE

ii. Consultation meeting with district authorities:

During the reporting period, the meetings with the district based government service providing

offices was made more frequent to discuss on the progress made by the respective government

offices on their services being rendered to the local citizen. The district based partner

organizations have hosted meetings with various public service providing offices, for instance:

CDO, LDO, Land and Revenue Office, Electricity Authority Office, Office of Land Reform,

District Education Office and various political party leaders seeking their opinion and

consultation. A separate meeting was conducted with the CDO of respective district to report

about the action of the project. It was possible to circular to all the public service providing

offices, seek cooperation for effective implementation of the project activities in the district.

Reason for modification for the planned activity <please elaborate on the problems -

including delay, cancellation, postponement of activities- which have arisen and how they

have been addressed> (if applicable): Results of this activity <please quantify these

results, where possible; refer to the various assumptions of the Logframe>:

In this reporting period there were no major changes to be made. The activities were

conducted in the district level as per the agreed plan of action.

2.3 Please list activities that were planned and that you were not able to implement,

explaining the reasons for these.

All the ascertained activities for this reporting period, mentioned in the activity log have

been duly implemented as per plan.

2.4 What is your assessment of the results of the Action so far? Include observations on the

performance and the achievement of outputs, outcomes and impact in relation to

specific and overall objectives, and whether the Action has had any unforeseen positive

or negative results (please quantify where possible; refer to Log frame Indicators).

This report covers the action of around 17 months period. ALAC DP project has made four

major interventions to ensure better public services to the citizens. The offices located in

each of the districts of operation have been used by the public to lodge their grievances,

when seeking services from the public offices. These centers have enabled citizens to use

their voices to demand accountability from the concerned authorities. It is through these

intervention an agreement reached with the public service providers – where as of now the

21 Development Pact signed by government offices promising to deliver effective services.

30 | PAGE

In continuation of its action, during this period significant amount of time was spent to

disseminate information, build rapport with the local citizen and government offices and

collect their views. We have been able to create awareness through miking, debate

program, jingles, radio programs, hoarding boards, mobile grievances collection team.

Furthermore, through the community level interactions, services providers and beneficiaries

to the same platform enabling the beneficiaries to have a dialogue with the providers and

convey their grievances and clarify their concerns. Beneficiaries have also provided

suggestions on what the providers can do to ensure higher quality services. This initiation

itself is a positive step as locals are encouraged to solve their problems through interaction

with the government service providing authorities which they previously presumed to be

inaccessible.

Local citizen are being made aware of the issues of local governance policies, systems and

practices. They are also being educated regarding administrative procedure in government

offices. As a result, they can raise issues and challenges of accountability, transparency and

integrity. Voices of people are being covered by media; television, FM, radios and local

newspapers.

Please list potential risks that may have jeopardized the realisation of some activities

and explain how they have been tackled. Refer to logframe indicators.

Political constraints

Due to interim period after long armed conflict there is still political instability in the

country. The local body election has not been held since very long. This absence of elected

representative of people has affected many aspects of lives of people and public services.

There was no adverse situation created by the political reasons, observed during this

reporting period. However, some problems were caused by transportation strikes and

blockades announced by various groups.

Security

As a cautionary measure, the staffs were oriented in how to tackle problems during public

events, mobile ALAC, and a field visits. Except minor blockades and transportation

irregularities the project did not experience any major security threat. However, the

project staff from Udaypur have informed of some disturbance from the local whose cases

have been registered in the ALAC and subsequent administrative action ongoing by

government. Since there is a potential risk associated with the field workers advocating

against corruption, need for a security policy have been felt.

31 | PAGE

Socio-cultural constraints

Nepalese have a presumed conception of government officers in public service delivery. As

a result, people refrain from questioning higher authority, and from demanding their rights

to the government services. Government officials prefer pleasing those with higher

authority, sidelining the needs of the citizens. This attitude has hindered in meeting the

project objectives at its expected pace. We have tried to address the problem through

series of discussions and an awareness campaign.

32 | PAGE

2.5 Please provide an updated action plan2

Year: Three (16 July 2014 – 15 July

2015)

Semester 1 Semester 2

Activity 1 2 3 4 5 6 7 8 9 10 11 12 Implementing

body

1: Raise Public Awareness on Accountability, Transparency and Integrity through Awareness

1.1 Key Informant Interviews TIN & Partners

1.2 Community Consultation and Orientation

Workshop

TIN & Partners

1.3 Interaction Program TIN & Partners

1.4 Media Partnership TIN & Partners

1.5 Advocacy and Partnership building TIN & Partners

1.6 Citizen's Charter TIN & Partners

1.7 Project Campaign TIN & Partners

1.8 Awareness Tools TIN & Partners

2. Establish & effectively operate ALAC & Implement DP

2.1 Setting up the district office TIN & Partners

2.2 Hotline setup TIN & Partners

2.3 Citizen Satisfaction Survey TIN & Partners

2.4 Analysis of corruption grievances, to

enable advocacy for systematic change

TIN & Partners

2.5 Establish public dialogue to finalise the

content of DP

TIN & Partners

2.6 Support to Service Providers for DP

implementation

TIN & Partners

2.7 Signing MOUs with Service Providers TIN & Partners

3. Capacity Building for TIN and District CBOs

3.1 Introductory Program and Staff

Orientation

TIN & Partners

3.2 Annual Partner Review Meeting and

Annual Staff Meeting

TIN & Partners

2 This plan will cover the financial period between the interim report and the next report.

33 | PAGE

3.3 Project Management Committee Meeting TIN & Partners

3.4 Baseline Survey (Transparency and

Accountability in Public Service

Organizations)

TIN & Partners

3.5 Training of Trainers (TOT) TIN & Partners

3.6 Staff Refresher Training TIN & Partners

3.7 Exposure visit to India TIN & Partners

3.8 Monitoring and Evaluation / Mid Term

consultation and review meetings

TIN & Partners

4. Civil Society Advocacy to Government officials, Parliamentarians, Donor and

Representatives of political parties on accountability, transparency and Integrity

4.1 Publication of lesson learned TIN & Partners

4.2 Policy Level Workshop TIN & Partners

4.3 Project Campaign TIN & Partners

4.4 Consultation meeting with district

authorities

TIN & Partners

3. Partners and other Co-operation

3.1 How do you assess the relationship between the formal partners of this Action

(i.e. those partners which have signed a partnership statement)? Please

provide specific information for each partner organisation.

The partner organizations currently working under this project have been working with

TIN for several years. Few of them have a history of working with TI Nepal even as

informal support groups and whistle blowers against corruption and misdeeds of the

society. Some of these support groups have now been registered as a NGO in their district

and are the action partner. These partners have over the years established a positive

repute in their respective districts for carrying out activities relating to good governance

and anti-corruption. All the partner organizations are affiliated members of TIN in

accordance to the Affiliating Organization Directives 2012. The activities predetermined

by the project are being carried out by the partners through a MOU with TI Nepal.

3.2 How would you assess the relationship between your organisation and State

authorities in the Action countries? How has this relationship affected the Action ?

34 | PAGE

Office of Prime Minister and Council of Ministers (OPCM)

The project has a provision for an Advisory Committee at the central level where the

official representative from the OPCM is a member. Information regarding the experiences

and the lessons learnt during the project implementation are shared and discussed in this

committee. OPCM itself has also implemented a similar approach to hear grievances of

public called "Hello Sarkar." Hello Sarkar has enabled TIN and OPCM to discuss issues and

complaints that ALAC DP's hotline centers receive. Furthermore their inputs, suggestions

and feedback have made contributions towards implementing project at central level and

district level effectively.

Local Authorities

The project is being implemented in close coordination with the CDO, Local Development

Office, and Chief of the Municipality. In the absence of elected representative at the local

level, the project has experienced some issues and difficulties in carrying out activities

related to public service delivery. For example the Local Development Officer is serving

both as civil servant as well as people's representative which used to be a position for an

elected District Leader. However, due to our constant interventions and good rapport with

the authority, we have been able to overcome the problem to a large extent. In the

Project Coordination Committee as well the representatives from the local authority are

included. They are aware of the action and its objectives so there is likely to be support

from them due to constructive engagement and ownership of the action. Although no

marked significant problem observed with the local authorities during the project

implementation there are some hindrances and shortcomings:

the established culture that government employees are superior class and that general

citizens are on their mercy.

there is limited resources and infrastructure available to the local authorities in

contrary to the large demand by the public.

there is rare chances of live interactions, discussions and building common

understanding with the local people and the local authorities.

3.3 Where applicable, describe your relationship with any other organisations

involved in implementing the Action:

Associate(s) (if any)

Sub-contractor(s) (if any)

Final Beneficiaries and Target groups

Other third parties involved (including other donors, other government agencies or local

government units, NGOs, etc)

35 | PAGE

NGO Federation of Nepal (NFN)

NFN is a network of NGOs working in Nepal which has a close working relationship with district

based NGOs and governmental agencies in Nepal. TIN partnered with NFN and organized a

multi-stakeholder dialogue on United Nations Convention against Corruption (UNCAC). This

collaboration was initiated to create a greater alliance to pressure the executing bodies of the

state. Additionally, TIN has built a functional relation where experiences are shared and

opportunities for future collaboration are sought, with NFN being of advisory committee. As

NFN has its network in the district level as well, a joint action and involvement of NFN distrit

chapter is ensured during district level activities of ALACDP.

Media

Since media is a powerful tool that can help bring about a positive change in the society, ALAC

DP project collaborated with several local and national radio stations, newspapers, journos,

and magazines for instance: Nepal Bandi Radio, Sandakpur Daily, Radio Udayapur, Radio

Mithila, Radio Energy, Hamro FM, Radio Triveni, Siddhartha FM, Rupandehi FM etc. These media

houses have effectively disseminated information related to good governance with a special

focus on ALAC DP project. During the project action district based journo have been given some

fellowship to research and publish the prevailing issues in the local newspapers.

Final Beneficiaries and Target Groups

The final beneficiaries of the project are the citizens who seek government services and

experience difficulties in getting access to it. These groups have either very limited or no

information regarding their rights to the services provided by the government. Therefore,

programs such as informative workshops and discussion programs are carried out where they

are provided information on how they can exercise their rights. Consequently, through these

efforts and intervention TIN has been able to build a good rapport at the community level. The

local citizens eye our partner NGO as close friend during need.

3.4 Where applicable, outline any links and synergies you have developed with

other actions.

N/A

3.5 If your organisation has received previous EU grants in view of strengthening

the same target group, in how far has this Action been able to build

upon/complement the previous one(s)? (List all previous relevant EU grants).

N/A

36 | PAGE

4. Visibility

How is the visibility of the EU contribution being ensured in the Action ?

TI Nepal has implemented the following methods to inform the general public about the EU's

contributions:

Use of stickers: During this project reporting period, over 15000 stickers/posters related to

the project with the logo of EU and implementing organization have been published and

distributed in the districts. Assets register stickers have also been developed and pasted on all

the furniture and equipment funded by EU. Similarly, 10,000 brochures with program details

and posters with project messages have been widely circulated in the project focused areas.

Display boards: The project partners have installed display boards that include information

regarding the project and EU's support. Each of the government offices that have signed

Development Pact with the local partner NGO has installed a display board at their office

premises.

Banner: During all the public events organized for this project, recognition of EU support is

acknowledged on the banners.

Website: TIN's website includes related information regarding the project. It is regularly

updated with the events and activities conducted in various districts amid public function.

Information about the EU supports: The information dissemination including news and

reports related with the project conveying the message "this project is supported by European

Union".

Publication of IEC Materials: During the project inception, related brochures, notebooks,

diaries, flyers, jacket, pen, stickers including the information related to the project have been

distributed among the citizens in general and the concerned stakeholders.

The European Commission may wish to publicize the results of Actions. Do you have any

objection to this report being published on Europe Aid Co-operation Office website? If so,

please state your objections here.

No objection.

Name of the contact person for the Action: Mr. Ashish Thapa, Executive Director

Signature: ………………………………………

Location: Kathmandu

Date report covered: Until 16 Nov. 2014

Date report sent: 3rd March 2015

37 | PAGE

5. Annex

i) Project Staff Members

Sr. Name of staff Position Location

1. Tumburu Gautam Program Coordinator Kathmandu

2. Binod Bhattarai Program Officer Kathmandu

3. Babita Sharma Finance Officer Kathmandu

4. Imojani Shrestha Account Assistant Kathmandu

5. Tham Nath Ghimire Sr. Media Officer Kathmandu

6. Sishor Dyola Assistant Kathmandu

7. Junu Dhakal Program Officer Ilam

8. Astha Paudel Program Assistant Ilam

9. Bikash Banjara Program Officer Udaypur

10. Jeevan Thapa Program Assistant Udaypur

11. Dipendra Tiwary Program Officer Dhanusha

12. Sanjib Subedi Program Assistant Dhanusha

13. Sharmila Pandit Program Officer Chitwan

14. Rita Kadel Program Assistant Chitwan

15. Bhanubhakta Parajuli Program Officer Kaski

16. Kopila Subedi Program Assistant Kaski

17. Nirajan Neupane Program Officer Rupandehi

18. Bhagwati Gyawali Program Assistant Rupandehi

19. Sanubabu Timilsina Program Officer Dhading

20. Sirjana Khanal Program Assistant Dhading

21. Kishor Chandra Upadhyaya Program Assistant Morang

22. Raju Khatiwada Program Officer Morang

23. Hira Kuwar Program Officer Gulmi

24. Bishnu Paudel Program Assistant Gulmi

25. Gagan Ghimire Program Officer Kailali

26. Dilli Raj Binadi Program Assistant Kailali

38 | PAGE

Sr. Name of staff Position Location

27. Jhuplal Pangali Program Officer Surkhet

28. Punam BC Program Assistant Surkhet

29. Prativa Aryal Program Officer Kathmandu

30. Nikita Sharma Program Assistant Kathmandu

31. Bhes Raj Pokhrel Program Officer Sunsari

32. Bidya Shah Program Assistant Sunsari

39 | PAGE

ii) Logical Framework Name of the Project: Advocacy and Legal Advice Centre (ALAC) and Development Pact (DP)

Intervention Logic Objectively Verifiable Indicators of

Achievements (OVI)

Sources and Means of

Verification (MOV) Assumption

Overall

objective

objectives to which the action

objectives to which the action

will contribute ?

What are the key indicators related to the overall objectives? What are the sources of

information for these

indicators?

Promoting good governance in

public service delivery system by

involving citizenry at large.

Trend towards transparency and accountability situation

and reduced levels of non response at local and national

levels

Improved public perceptions towards selected public

service delivery agencies

Accountability and transparency related policies and

practice promote a people centred approach

Baseline data,

Public Satisfaction Survey,

Periodic Progress Reports,

Media Reports and other

news

The state is committed to curbing

corruption and increasing accountability

and transparency,

State provides priorities to reduce

corruption at grassroots level,

People are open to express their

grievances, and will start claiming their

rights.

Specific

objectives

What specific objective is the

action intended to achieve to

contribute to the overall

objectives?

Which indicators clearly show that the objective of the

action has been achieved?

What are the sources of

information that exist or can be

collected? What are the

methods required to get this

information?

Specific

Objectives

To increase awareness among the

people through mobilizing local

communities and civil societies.

Communities and civil society engaged in awareness raising

activities

Event Report

Campaign and awareness,

Periodic Progress Reports,

M & E Reports

No major natural disast,

Concerned authority is cooperative,

Political situation remains stable and

supportive

To strengthen the capacity of

local communities and civil

society to participate in public

decision-making.

Around 50 CSOs' are involved in the campaign Quarterly reports

Annual and M&E Reports

Civil society and community people

remains cooperative

40 | PAGE

To strengthen the capacity of

local authorities to demonstrate

improved performance through

the Development Pacts.

Up to 16 DPs signed and implemented. 16 MoUs of DP,

Periodic Reports,

M&E Reports

Concerned authority (Service delivery

institutions) remains cooperative

To improve benchmarks for

accountability and integrity of

local authorities to deliver

public goods and services.

Improved service realized by the beneficiaries. Citizen satisfaction survey

Report,

Citizen Feedback,

Periodic Reports,

M & E Reports

Concerned authority (Service delivery

institutions) remains cooperative

Expected

results

The results are the outputs

envisaged to achieve the specific

objective. What are the

expected results? (enumerate

them)

What are the indicators to measure whether and to what

extent the action achieves the expected results?


information for these

indicators?

Target groups, including the most

marginalised, will want to learn about

their rights relating to gender, security

and justice, and will not be too afraid to

express their views.

Strengthen capacity of TIN and

district CBOs to support citizens

and local authorities for the

formulation and monitoring of

inclusive (sectors) policy and

practices.

Capacity of 15 CBOs including 34 staff enhanced through

workshops, training and exposure visits

Enhanced capacity of around 50 CSOs through trainings

Number of staff attended in

various capacity building

related events

Event reports (training,

workshop, seminar etc)

CBOs will be keen to be partner with TI

Nepal and enhance their capacity on

accountability and transparency

Minimum common understanding as co-

stakeholders

Institutions and other stakeholders are

committed to establish accountability

mechanism

Sustained performance and

increased replication of DPs as

an accountability tool with

benefits for people, CBOs, CSOs,

local authorities and public

representatives

16 DPs signed with the service providing institutions

800 cases are resolved out of the total 4000 cases

registered.

ALAC data

MOUs of DP

M & E report

Local government institutions are

supportive and ready to improve their

services and sign DP with local CBOs

41 | PAGE

Increased understanding and

awareness amongst population

not reached by by mainstream

services through legal advice and

assistance

Number of consultation and orientation programs

organised for community,

Number of total cases registered,

Number of episodes (jingle and PSA) broadcasted for

community awareness raising on radio,

Number of media campaign held

Periodic Reports,

Event Reports (Workshop,

meeting,

ALAC Report on case

registration

Local community will be supportive and

keen to participate in different

events/programs organised to enhance

their understanding and awareness

level on accountability and

transparency to improve public service

delivery system

Advocacy to improve national

policy, legislation and practices

on transparency and

accountability

Number of National level workshop held,

Number of Media Campaign organised for policy influence,

Number of publication published

Workshop Report,

Reports on Media Coverage,

TI Bulletin,

Media coverage (News),

MCPM

Policy makers and senior authorities are

positive towards TIN’s campaign and

ready to bring changes in national

policy on transparency and

accountability

Activities What are the key activities to be

carried out

Means: What are the means required to implement these

activities, e. g. personnel, equipment, training, studies,

supplies, operational facilities, etc.


information about action

progress? Costs: What are the

action costs? How are they

classified? (breakdown in the

Budget for the Action)

What pre-conditions are required before

the action starts? What conditions outside

the Beneficiary's direct control have to be

met for the implementation of the

planned activities?

42 | PAGE

Means: Activities will be implemented by personnel from TI

Nepal and local partner organizations. Each organization will

deploy staff resources to implement activities and to ensure

genuine collaboration throughout the action. Community

representatives, including those from marginalized groups,

will be involved throughout the project.

Equipment and Supplies:

The action will utilize existing TI Nepal and partner offices

and meeting rooms. To the extent possible, public transport

options will be used. Laptops, a photocopier and a printer

are required for key members of staff. Office furniture will

be required to set up new members of staff based in existing

offices.

Conferences/Seminars:

Meetings will take place in project office in Kathmandu and

Districts unless they are outside the area or for a large

number of people.

Budget breakdown for the

Action:

Staff salaries: 158,960

Travel: € 9,147

Perdium: € 8,493

Equipment and supplies: €

29,991

Local office costs: € 55,245

Other cost, services: € 74,920

Other: € 63,264

Contingency reserves (5%): €

20,001

Administration @ 7%: € 29,401

Total budget: € 449,423

Requested EC contribution: €

404,480.31

1. Raise Public Awareness on Accountability, Transparency and Integrity through an Awareness Raising Campaign

1.1 Community Orientation and

Consultation workshop (up

to 50-60 people)—one day

workshop

Human resource (TIN and CBOs staff), Office supplies and

refreshment cost

Event and Periodic Reports Precondition:

1.1 Community are keen to attend such

program and know about the project

1.2 Interaction Program- 1 day

event (Upto 100 people

including both providers and

receivers)


refreshment cost


1.2 Community are keen to attend such

program and there is conducive

environment to have open discussion

1.3 Advocacy and Partnership

building : Office visit,

meetings ( once in every

month)

Human resource (TIN and CBOs staff) Periodic Reports Precondition:

1.3 Local government offices are positive

and supportive

43 | PAGE

1.4 Citizen’s Charter—explore

citizen charters in the

respective institutions,

Human resource (TIN and CBOs staff) Periodic Reports Precondition:


and supportive

1.5 Project Partnership and

Campaign - Miking, Radio

programs and jingle

Human resource (TIN and CBOs staff), and miking and radio

program cost

Periodic Reports Precondition:

1.5 Local Radios are keen to be partner

with TI Nepal

1.6 Awareness tools: Quarterly

bulletins ( 500 bulletins)--

50,000 flyers/stickers, radio

jingles, print media

Human resource (TIN and partner CBOs staff), and printing

cost

Printed materials and periodic

report

Precondition:

1.6 Interested printers are available for

printing job

2. Establish and Effectively Operate ALAC and Implement DP

2.1 Setting up the district office-

(physical infrastructure and

hotline setup)

Human resource (TIN and CBOs staff), required furniture and

telephone lines and other setting up cost

Office established and report

on the same

Precondition:

2.1 Security and political situation allows

for travel and do other preparation in

the districts

2.2 Establish public dialogue to

finalise the contents of DP


refreshment cost



and supportive

2.3 Implementation of DP Human resource (TIN and CBOs staff), cost for DP

implementation

No of DP signed and periodic

report

Precondition:


and supportive and ready to

implement the DP

2.4 Public Satisfaction Survey Human resource (TIN and CBOs staff), office supplies No of survey conducted and

report

Precondition:

2.4 Community are keen to participate on

the survey and there is conducive

environment to express their opinion

44 | PAGE

2.5 Baseline Survey

(transparency and

accountability in PSO)

Human resource (TIN and CBOs staff), office supplies No of survey conducted and

report

Precondition:

2.5 Community are keen to participate on

the survey and there is conducive

environment to express their opinion

3. Capacity Building for TIN and District CBOs (Local Partners)

3.1 Introductory Program and

staff orientation

Resource Person, HR (TIN and CBOs staff), office supplies and

cost for refreshment


3.1 TI Nepal will be able to recruit staff

and sign partnership agreement with

local partners on time

3.2 Annual Partner Review

meeting

HR (TIN and CBOs staff), office supplies and cost for

refreshment



for travel to and around districts

3.3 Annual Staff Meeting HR (TIN and CBOs staff), office supplies and cost for

refreshment



for travel to Kathmandu

3.4 Training of Trainers - TOT Resource Person, HR (TIN and CBOs staff), office supplies and

cost for per diem


3.4 Staff member are keen to develop

skills and attend the ToT

3.5 Staff refresher training Resource Person, HR (TIN and CBOs staff), office supplies and

cost for refreshment


3.5 Staff member are keen to develop

skills and attend the training

3.6 Exposure Visit to Bangladesh,

India (3 central staff)

3 staff member of TIN, cost for plane ticket, cost for per

diem


3.6 Staff member are keen to take part

in the study tour

3.7 Media Fellowship

45 | PAGE

4. Civil Society Advocacy to Government Officials, Parliamentarians, Donors and Representatives of Political Parties on Accountability, Transparency and

Integrity

4.1 Publication on lesson learned Human Resources (TIN and

CBOs), cost for printing

Printed materials

and periodic report

Precondition:

4.1 Interested printers are available for printing job

4.2 Article on news papers Cost for news paper articles Published articles Precondition:

4.2 Government rules and regulations on media and publication allows to publish

articles on newspapers; Media bodies see the importance of reporting on issues

relating to transparency and accountability

4.3 Project Campaign- electronic media,

phone sms, hoarding boards, door to door

visit

Staff, cost for media

campaign, sms and hoarding

boards

Event and Periodic

Reports

Precondition:

4.3 Government rules and regulations on media and publication allows to publish

articles on newspapers and security and political situation allows for travel

4.4 High level workshop—with government

officials—learning sharing and

recommendations

Staff (TIN), Resource

Person, cost for refreshment

Event and Periodic

Reports

All stakeholders (government officials, parliamentarians, security personnel and

donors are supportive and willing to attend the workshop

47 | P a g e

III) PHOTOGRAPHS OF SOME PUBLIC EVENTS

ALACDP Project Mid Term Review : Nagarkot



Annual Review of ALACDP in Pokhara, Kaski



Annual Review and Reflection of ALACDP in Pokhara, Kaski


48 | P a g e


ALADP Project Progress Review : Dhulikhel

Development Pact Signing Ceremony : Chitwan



Observation: Civil society movement in Bangladesh

Observation: Civil society movement in Bangladesh

Interaction between Civil Servants & local citizens : Ilam

49 | P a g e

Observation of Civil society movement in India Observation of Civil society movement in India

Signing of Development pact : CDO Ilam District

Interaction between Civil servants and Public in Ilam

Municipality office

Grievance collection campaign at Ilam DDC office, Ilam

Grievance Collection Campaign at Ilam Municipality Office

Grievance collection Campaign at district police office ILam

Internation between service providers and citizens : Ilam

50 | P a g e

ALAC Inauguration by TI President: Gulmi

Interaction with Media Person : Gulmi Tamghas

Development Pact Signing by CDO in Tamghas, Gulmi

Chief Secretary Mr. Lilamani Poudyal

during DP Signing: Gulmi

Chef Secretary & TI President awarding

Media Fellowship: Gulmi

Grierance collection at Land Revenue office : Gulmi

Grievance Collection at District Hospital: Gulmi

Public Internaction: Gulmi

51 | P a g e

Public Hearing at Bata Gaun VDC: Gulmi

Student speech Contest Tamghas: Gulmi

Celebration of Anti-corruption Day

Community Level Orientation at Baklauri, Sunsari

Anti Corruption Day Celebration in Kailali

Development Pact Signing Ceremony, Surkhet

Community Level Orientation at Baklauri, Sunsari

Community Consultation, Kailali

52 | P a g e

Community Level Orientation at Gautampur, Sunsari

During ALACDP Program Kick-Off, Kailali

Hoarding Board displayed at Itahari, Sunsari

Participants of ALACDP Program Opening in Sunsari

Interaction in Kailali

Mobile ALAC at Land Revenue, Sunsari

Orientation to School Children on Integrity, Accountability and good governance, Kailali

Development Pact Signing Ceremony, Surkhet

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