Presentation the role of hotel manager
-
Upload
saifur-rahman -
Category
Leadership & Management
-
view
100 -
download
0
Transcript of Presentation the role of hotel manager
![Page 1: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/1.jpg)
WELCOME
National Hotel and Tourism & Training InstituteDHM-16/14
![Page 2: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/2.jpg)
Opening Remarks
Arifur RahmanRoll:25 (Group Leader)
Kausar Ahammed RupomRoll:14
Tajul Islam KhanRoll:18
Saifur RahmanRoll:23
Saddam HossainRoll:19
Debodev KhishaRoll:17
![Page 3: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/3.jpg)
“Supervisor’s Role In A Specific Hospitality
Industry”
![Page 4: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/4.jpg)
Our Choice for Presentation:
HOTEL One of the best
uprising business category in this sector……
![Page 5: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/5.jpg)
Image of Hotel Industry ?
The hospitality sector includes all businesses that provide food, beverages, and/or accommodation services. This includes restaurants, pubs, bars and clubs, hotels and contract catering services.
![Page 6: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/6.jpg)
Small Hotel Organization ChartGm
Manager
FO Supervis
or
HK Supervis
or
F&B Producti
on
B&P Supervis
or
F&B service
B&BSupervis
or
Manteca Supervis
or
Accounts Supervis
or
W W W W W W W W W W W W W W W W
![Page 7: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/7.jpg)
Who Is a Supervisor ?
First level manager, who works with entry level employees to achieve the goals of the work unit
![Page 8: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/8.jpg)
What Is Supervising ?
Prepare the work place
1. Ready
2. Stuff sufficient
3. Equipment , tools supply 4. Cleanliness
• Organizing the task of the work unit:
![Page 9: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/9.jpg)
• Overseeing the day to day activities of the employees in their work unit:
Monitor Feedback Solve problem
![Page 10: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/10.jpg)
The Position of A Supervisor :
Manager
Supervisor/ Leader
Supervisor/ Leader
WorkerWorkerWorker Worker
Top Management
Middle Management
Employees
Supervisor
![Page 11: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/11.jpg)
Supervisor’s Job:
GET THE WORK DONE . . .
THROUGH OTHERS!
![Page 12: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/12.jpg)
How Does A Supervisor Do It?
Plans workAllocates resourcesMakes decisionsProvides directions to the teamSolves problemsMeasures and reports results
![Page 13: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/13.jpg)
PLANS WORK
What needs to be done?What are the priorities?Who will do the work? When will it be done?
![Page 14: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/14.jpg)
ALLOCATES RESOURCESMatch Resources to the Job
People
Equipment
Materials & Supplies
![Page 15: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/15.jpg)
MAKES DECISIONS
1. Gather Info
2. Confer with Your Team(s)
3. Decide
4. Inform
5. Implement
![Page 16: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/16.jpg)
DECISION MAKING STYLES
Make Decision Alone – Tell Others Ask for Input – Then Decide Ask for Recommendation – Then Decide Discuss – Get Consensus Delegate Completely
![Page 17: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/17.jpg)
PROVIDES DIRECTIONS
Set Goals Make Your Plan Work Your Plan COMMUNICATE Debrief – Solicit Feedback Follow-up
![Page 18: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/18.jpg)
SOLVES PROBLEMS
SITUATION What’s the problem?
TARGET
PROPOSAL
What’s the goal? What’s the best solution?
![Page 19: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/19.jpg)
MEASURE RESULTS
How Well Are You Doing? How Do You Know? Not Just for “Bean Counters” Perception Is Reality
TELL YOUR STORY!!!
![Page 20: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/20.jpg)
Be Creative
The significant problems we face today cannot be solved
at the same level of thinking we were at when
we created them.
Albert Einstein
![Page 21: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/21.jpg)
Front office Supervisor
![Page 22: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/22.jpg)
![Page 23: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/23.jpg)
What IS Front office Supervisor ?
![Page 24: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/24.jpg)
Responsible To : Front Office manager
Core area of front office supervisor:
Coordinate guest services Provide information Maintain accurate room statistics & room key
inventories Maintain guest account statements and complete
proper financial settlements
![Page 25: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/25.jpg)
Job responsibility of front office supervisor:
Overview of all the Front Office Department. Checklist of all arrival and departures. Handling complains and issue about the service. Welcoming and greetings all the Guest and the VIP. Bookings and Reservation. Supervise the Front Office Staff in a Daily Basis. Update and refer to the Front House Manager. Coordinate and organaised the Front Desk task.
![Page 26: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/26.jpg)
Baggage Supervisor
![Page 27: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/27.jpg)
Who is a Baggage Supervisor ?
Baggage Supervisor is a person who directly supervise & coordinate the activities of clerical & administrative support worker . • His another name is Bellcaptain.
![Page 28: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/28.jpg)
Baggage Supervisor (Bell Captain)
Role include:
Answering telephone calls from guests regarding luggage pick up from room
Assigning baggage porter to handle the guest baggage
Receiving guest article, such as a tailor-made shirt from outsider, and assigning a baggage porter to deliver it to the guest room
Handling guest requests for postal services such as collecting the postage fee of sending a parcel from the guest
![Page 29: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/29.jpg)
Housekeeping Supervisor
![Page 30: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/30.jpg)
What is housekeeping ?
The housekeeping department is responsible for cleaning and maintaining the guestrooms, public areas, office spaces and back of the house areas in the hotel.
![Page 31: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/31.jpg)
Responsible To : Housekeeping managerResponsible For :
Supervision and Control
Clinging and Servicing
![Page 32: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/32.jpg)
Mainly Covered area :
Guest floors Health clubRestaurantsFunctionPublic rooms etc.
![Page 33: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/33.jpg)
Core Competencies
Customer Focus Communication Energy & Stress Team Work Quality orientation Problem solving Accountability & Dependability's Operating Equipment Ethics & Integrity
![Page 34: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/34.jpg)
Job Duties
• checks staff on duty
• redeployment
• supervision of staff
• checks section/floor of rooms by filling in the room inspection list
• conducts induction and general training
![Page 35: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/35.jpg)
Job Duties
• orders and issues cleaning materials
• linen checks
• maintenance checks
• liaises with reception on guest arrivals and departures
![Page 36: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/36.jpg)
Laundry supervisor
![Page 37: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/37.jpg)
Definition of laundry department:
Those department provides laundry , dry cleaning and pressing services to guests .
![Page 38: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/38.jpg)
Laundry department organization chart :
Laundry dpt.
Laundry Manager
Laundry Supervisor
Checker
Spotter Washe
r
IronerPacker
Calendar
DC Ironer
Dry Cleane
r Packer
![Page 39: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/39.jpg)
Role of laundry supervisor :
Report to the housekeeping Dept. Sighn for keys to the laundry and proceed to the
laundry dept. Check necessary equipment's . If any mal function , notify executive housekeeper
& Eng.Dept. Assign laundry attendant to other specific work
area. Establishing and rotating schedule
![Page 40: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/40.jpg)
Role of laundry supervisor :
Check employees ability . Maintaining cleanliness Supply HK and F&B Dept. as per
there requirements. Report to the laundry manager about employees
performance . Find out above average also below average performance. Close of the day be Sure turned off all equipment. Be sure the area is net and cleaned and before next day .
![Page 41: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/41.jpg)
F& B Production supervisor
![Page 42: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/42.jpg)
What is F& B Production supervise ?
Enables compliance, operational efficiency, cost reduction, and customer supply excellence in Food and Beverage manufacturing .
![Page 43: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/43.jpg)
The Challenge of F&B Production Supervisor :
• Reduce liability and risk due to manual errors, reworks, and deviations • Reduce process variability, increase process reliability and yield • Reduce order receipt to fulfillment cycle times with reduced work in progress (WIP) and finished product inventory • Improve overall current Good Manufacturing Practices compliance, enabling full paperless operations • Improve customer service and delivery performance • Reduce overall cost of goods
![Page 44: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/44.jpg)
Duty of F&B production Supervisor : Menu Planning & Design.
Technological Food Service Systems – Cook Freeze, Cook Chill & Souse Vide
Food & Beverage Purchasing & Supply
Financial Planning and Profitability in Food & Beverage Operations
Managing Personnel in a Food & Beverage Operation
Menu Engineering and Sales Analysis
The management of supply and demand in Food & Beverage Systems
![Page 45: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/45.jpg)
What Does Responsible for F& B Supervisor :
Manager resources more efficiently
•Practice low energy use •Be water wise . •Minimize kitchen waste .
Source good Food
Responsibility
•Source sustainable F&B products . •Use local and seasonal product . •Follow fair trade principles . •Promote nutrition and health
Look after Customer and The community
•Practice good food hygiene . •Engage with the community . •Provide a safe and secure environment .
![Page 46: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/46.jpg)
Bakery & Pasty Supervisor :
![Page 47: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/47.jpg)
What is a pastry chef:
• A PASTRY CHEF IS SOMEONE WHO IS SCHOOLED AND SKILLED IN THE MAKING OF PASTRIES, DESSERTS, BREADS AND OTHER BAKED GOODS. SOME PASTRY ITEMS MAY INCLUDE CAKES, COOKIES, CUPCAKES, PIES, TORTES AND ICE CREAM.
![Page 48: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/48.jpg)
What does pastry chef do ?
PASTRY CHEFS CREATE PIES, CANDIES, CHOCOLATES, COOKIES,
CAKES, ICE CREAM, CUSTARDS AND BREADS. THEY NOT ONLY
CREATE DESSERTS, BUT ALSO ORDER INGREDIENTS, KEEP
INVENTORY, DEAL WITH WHOLESALERS, DEVELOP NEW RECIPES
AND PROVIDE INPUT ON MENU-PLANNING.
![Page 49: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/49.jpg)
The responsibility of pastry chef :
CREATING, TESTING AND EVALUATING NEW PASTRY AND DESSERT RECIPES
KEEPING A BUDGET FOR THE PASTRY DEPARTMENT
BUYING FRESH FRUITS AND BERRIES AND ORDERING SUPPLIES FROM VARIOUS VENDORS
SUPERVISING CHEFS IN TRAINING IN THE PASTRY KITCHEN
DISCUSS MENU PLANNING WITH THE OTHER CHEFS IN THE RESTAURANT
KEEPING THE KITCHEN ORGANIZED
![Page 50: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/50.jpg)
Job duties of pastry chef :
Create and prepare dessert menu itemsOrdering food and supplies for dessert menu itemsPreparing and submitting a budget.Supervising and training other chefs in the pastry kitchen.Preparation of baked goods.Researching and developing recipes.
![Page 51: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/51.jpg)
F&B service Supervisor
![Page 52: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/52.jpg)
Food & beverage division
management
Coffee Shop Main Restaurant Specialty Restaurant Bar Banquet Room Service Stewarding
Food & Beverage Service
Lay out of service supervisor
![Page 53: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/53.jpg)
Which person is the F&B service Supervisor ?
The Food and Beverage servings supervisor directs and schedules kitchen , bar staff and Food & Beverage serves .
![Page 54: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/54.jpg)
The role of F&B service supervisor
To assist the F&B Executive in overseeing and ensuring daily smooth operations including banqueting functions and events organized by the Club.
To ensure sufficient stocks for daily use at outlets.
To prepare duty roster and roster staff for meal breaks.
To check on staff attendance.
To ensure the standards of service are delivered.
To assist in the monthly F & B promotions.
To guide / train new service staff.
![Page 55: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/55.jpg)
The role of F&B service supervisor
To ensure daily cash and credit collections are in order.
To ensure neatness and cleanliness of workstation including hygiene aspects.
To attend to complaints, feedbacks and remedy situations
To ensure that all stocks are accounted for.
To record daily sales report
To delegate duties to Outlet Captains.
To be responsible for the sales and revenue, profits & losses
Any other duties may be assigned to you from time to time by the Management.
![Page 56: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/56.jpg)
Bar & Beverage supervisor
![Page 57: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/57.jpg)
What is bar & beverage supervisor ? He manages the departments galley, restaurant, bars, provision and controlling effectively, enforce company standards, maintain food cost, improve and maintain sales and provability implement and maintain USPH standards and eliminate complaints.
![Page 58: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/58.jpg)
Beverage Manager Responsibilities and Duties :
Schedule alcohol service employees for every function. Prepare alcohol orders entire day for dining and room service. Manage alcohol beverage stock in service and lobby bar as required . Ensure every alcoholic beverage ordered is paid Update financial paperwork of banquet bars and make cash deposits. Supervise beverage staff working in bars, lounges and casino floor. Report to beverage director.
![Page 59: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/59.jpg)
Improve and maintain beverage sales and profitability. Provide good guest service and reduce guest complaints. Maintain compliance with beverage staff and cost budgets.
Beverage Manager Responsibilities and Duties :
![Page 60: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/60.jpg)
Maintenance supervisor
![Page 61: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/61.jpg)
What is maintenance supervisor ?
The maintenance engineer will be responsible primarily for general maintenance and repairs in
guest suites, meeting space, restaurant and common areas. Guest suite and public area entry-level preventative maintenance are included. The
maintenance engineer will also perform some repairs on mechanical, electrical, plumbing, kitchen, and
laundry equipment.
![Page 62: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/62.jpg)
Maintenance supervisor duties & responsibility :
Responsible for engineering and maintenance operations of the hotel, hotel property, restaurant and grounds. Responds to engineering and maintenance concerns . Performs and/or monitors maintenance and preventative maintenance projects. Responds to all building related safety concerns.
![Page 63: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/63.jpg)
Maintenance supervisor duties & responsibility :
Maintains departmental compliance with hotel maintenance procedures. Assists in the supervision of temporary maintenance associates. Deals with guest related concerns. Clean and maintain pool and spa area.
![Page 64: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/64.jpg)
Cashier Supervisor
![Page 65: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/65.jpg)
Abbreviation of Cashier ?
C – Common Sense A – Accuracy S – Sensibility H – Honesty I – Integrity E – Exactness R - Responsibility
![Page 66: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/66.jpg)
Basic Job Description
Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
![Page 67: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/67.jpg)
Job approaches of cashier supervisor
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to
ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments. Maintain clean and orderly checkout areas. Answer customers' questions, and provide information on
procedures or policies.
![Page 68: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/68.jpg)
Resolve customer complaints. Calculate total payments received during a time period, and
reconcile this with total sales. Compute and record totals of transactions. Keep periodic balance sheets of amounts and numbers of
transactions. Sort, count, and wrap currency and coins. Monitor checkout stations to ensure that they have adequate
cash available and that they are staffed appropriately.
Job approaches of cashier supervisor
![Page 69: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/69.jpg)
The End !
![Page 70: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/70.jpg)
Q & A
Questions, Issues , query's For our presentation ?
![Page 71: Presentation the role of hotel manager](https://reader038.fdocuments.net/reader038/viewer/2022110204/55d6ba56bb61eba83e8b4690/html5/thumbnails/71.jpg)