Practical Tips For Resolving Project Management Conflicts

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  1. 1. PRACTICAL TIPS FOR RESOLVING PROJECT MANAGEMENT CONFLICTS SATURDAY HALF DAY EDUCATION SESSION LAKESHORE PMI CHAPTER MISSISSAUGA SEPTEMBER 26, 2015 PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  2. 2. AGENDA DEFINE CONFLICT WHY STUDY CONFLICT? WHO IS RESPONSIBLE? SOURCES OF CONFLICT IN PROJECT MANAGEMENT PERSONAL CONFLICT REACTION PROFILE TYPES OF CONFLICT EXERCISE AND DISCUSSION PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  3. 3. SCHEDULE 9:00 9:30 30 min presentation 9:30 10:00 30 min group work 10:00 10:30 30 min reports, discussion 10:30 10:45 15 min break 10:45 11:00 15 min test 11:00 11:15 15 min group work 11:15 11:30 15 min reports, discussion 11:30 11:50 20 min presentation 11:50 12:10 20 min group work 12:10 12:30 20 min reports, discussions, questions PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  4. 4. DEFINE CONFLICT PRACTICAL TIPS FOR RESOLVING PROJECT MANAGEMENT CONFLICTS PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  5. 5. 17 HORSES PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  6. 6. 17 HORSES 3 SONS PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  7. 7. 1/2 1/3 1/9PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  8. 8. 1/2 1/3 1/9 17 HORSES PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  9. 9. 1/2 1/3 1/9 17 HORSES PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  10. 10. PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  11. 11. PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  12. 12. CONFLICT : THE PROBLEM BETWEEN OPPOSING FORCES IN THE STORY: - MAN VS. MAN - MAN VS. NATURE - MAN VS. SOCIETY - MAN VS. SELF LITERATURE CLASS PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  13. 13. CONFLICT : A STRUGGLE FOR POWER, PROPERTY, ETC. : STRONG DISAGREEMENT BETWEEN PEOPLE, GROUPS, ETC., THAT RESULTS IN OFTEN ANGRY ARGUMENT : A DIFFERENCE THAT PREVENTS AGREEMENT : DISAGREEMENT BETWEEN IDEAS, FEELINGS, ETC. MERRIAM-WEBSTER PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  14. 14. DICTIONARY.COM PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  15. 15. TWO MAN IN THE SAME COUNTY MARK HORSTMAN, CO-FOUNDER OF MANAGER TOOLS PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  16. 16. PROJECT STAKEHOLDERS NOT AGREED UPON GOALS AND/OR PRIORITIES VITALIY FURSOV PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  17. 17. WHY STUDY CONFLICT? PRACTICAL TIPS FOR RESOLVING PROJECT MANAGEMENT CONFLICTS PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  18. 18. THE AVERAGE AMERICAN WORKER SPENDS 2.8 HOURS A WEEK DEALING WITH CONFLICT IN THE OFFICE A STUDY OF OVER 5,000 WORKERS COMPLETED BY CONSAULTING PSYCHOLOGISTS PRESS IN 2014: PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  19. 19. CHRONIC UNRESOLVED CONFLICT IN THE OFFICE IS THE DECIDING FACTOR IN 50% OF CASES WHERE AN EMPLOYEE CHOOSES TO LEAVE THEIR JOB, AND IS ONE OF THE PRIMARY CAUSES CITED IN 90% OF TERMINATIONS A STUDY OF OVER 5,000 WORKERS COMPLETED BY CONSAULTING PSYCHOLOGISTS PRESS IN 2014: PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  20. 20. 49% OF WORKERS SURVEYED AGREED THAT DIFFERENCES IN PERSONALITY TRIGGERED MOST OF THE INTERPERSONAL CONFLICTS IN THE OFFICE A STUDY OF OVER 5,000 WORKERS COMPLETED BY CONSAULTING PSYCHOLOGISTS PRESS IN 2014: PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  21. 21. 42% OF EMPLOYEES FELT THAT THEIR EMPLOYERS NEEDED TO DO A BETTER JOB OF ADDRESSING PERSONAL CONFLICT IN THE WORKPLACE A STUDY OF OVER 5,000 WORKERS COMPLETED BY CONSAULTING PSYCHOLOGISTS PRESS IN 2014: PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  22. 22. WHO IS RESPONSIBLE? PRACTICAL TIPS FOR RESOLVING PROJECT MANAGEMENT CONFLICTS PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  23. 23. PROJECT MANAGERS MAY BE RESPONSIBLE FOR CAUSING CONFLICT PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  24. 24. SOURCES OF CONFLICT IN PROJECT MANAGEMENT PRACTICAL TIPS FOR RESOLVING PROJECT MANAGEMENT CONFLICTS PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  25. 25. SOURCES OF CONFLICTS IN PROJECT MANAGEMENT Knowledge Areas Project Management Process Groups PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  26. 26. SOURCES OF CONFLICTS IN PROJECT MANAGEMENT Knowledge Areas Project Management Process Groups Initiating Planning Executing Monitoring & Controlling Closing Project Integration Project Scope Mgmt Project Time Mgmt Project Cost Mgmt Project Quality Mgmt Project Human Resource Mgmt Project Communication Mgmt Project Risk Mgmt Project Procurement Mgmt Project Stakeholder Mgmt PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  27. 27. 1. DIFFERENT STAKEHOLDER INTERESTS PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  28. 28. 2. PROJECT MANAGER MANAGEMENT STYLE PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  29. 29. 3. PROJECT TEAM HISTORY PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  30. 30. 4. SCOPE CHANGES PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  31. 31. 5. SCHEDULE CHANGES PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  32. 32. 6. PROJECT FAILURE (OR CANCELLATION) PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  33. 33. 7. DECLINED CHANGE REQUESTS PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  34. 34. 8. DISAGREEMENTS WITH VENDORS PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  35. 35. 9. DISPUTES OVER PROJECT MANAGEMENT METHODOLOGY PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  36. 36. 10. DISAGREEMENT OVER COMMUNICATION METHODS PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  37. 37. CONFLICT REACTION PROFILE PRACTICAL TIPS FOR RESOLVING PROJECT MANAGEMENT CONFLICTS PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  38. 38. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME SELF-ASSESSMENT PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  39. 39. 1. _____ I CAN BE SWAYED TO SOMEONE ELSES POINT OF VIEW. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  40. 40. 2. _____ I SHUT DOWN PEOPLE WHO I DISAGREE WITH. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  41. 41. 3. _____ I ADDRESS THE ISSUE AT HAND DIPLOMATICALLY AND DO NOT ATTACK THE INDIVIDUAL. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  42. 42. 4. _____ I THINK THAT OTHERS TRY TO BULLY THEIR WAY WITH ME. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  43. 43. 5. _____ I EXPRESS MY THOUGHTS AND BELIEFS TACTFULLY WHEN THEY DIFFER FROM THOSE JUST EXPRESSED. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  44. 44. 6. _____ RATHER THAN OFFER MY OPINION WHEN I DISAGREE WITH SOMEONE, I KEEP IT TO MYSELF. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  45. 45. 7. _____ I LISTEN TO OTHER PEOPLES POINT OF VIEW WITH AN OPEN MIND. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  46. 46. 8. _____ I LET MY EMOTIONS GET THE BEST OF ME. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  47. 47. 9. _____ I RAISE MY VOICE TO MAKE MY POINT. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  48. 48. 10. _____ I TEND TO BELITTLE OTHER PEOPLE WHEN MAKING MY POINT. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  49. 49. 11. _____ I LOOK FOR WAYS TO NEGOTIATE AND COMPROMISE WITH OTHERS. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  50. 50. 12. _____ I HAVE BEEN TOLD I AM TOO PUSHY. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  51. 51. 13. _____ I MAKE SURE I HAVE MY OPINION HEARD IN ANY CONTROVERSY. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  52. 52. 14. _____ I THINK CONFLICT IN MEETINGS IS NECESSARY. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  53. 53. 15. _____ I AM THE MOST VOCAL IN MEETINGS WHEN TRYING TO GET MY POINT ACROSS. 1 = SELDOM 2 = SOMETIMES 3 = MOST OF THE TIME PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  54. 54. SCORING: ADD THE TOTAL SCORE FROM QUESTIONS 1, 2, 4, 6, 8, 9, 10, 12, 13, 14, 15 SUBTRACT THE SUM OF THE SCORE FROM QUESTIONS 3, 5, 7, 11 TOTAL: A: 1-4 B: 5-10 C: 11+ CONFLICT REACTION PROFILE SCORE PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  55. 55. GROUP WORK PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  56. 56. SCORE 1-4 GROUP A PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  57. 57. 1-4: "PASSIVE" YOU MAY BE SUCH A PUSHOVER THAT YOU ALLOW DIFFICULT PEOPLE TO WALK ALL OVER YOU. YOU MAY BENEFIT FROM LEARNING TO STAND UP FOR YOUR IDEAS AND OPINIONS IN A DIPLOMATIC AND TACTFUL WAY. WHAT DOES YOUR SCORE MEAN? PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  58. 58. SCORE 5-10 GROUP B PREPARED BY VITALIY FURSOV THE NORNS LABORATORIES, 2015
  59. 59. 5-10: ASSERTIVE YOU ARE PROFESSIONALLY ASSERTIVE WHEN DEALING WITH PEOPLE, PARTICULARLY DIFFICULT PEOP