PPT Read & Write English at a Basic Operational Level 230715.Pptx

7/24/2019 PPT Read & Write English at a Basic Operational Level 230715.Pptx

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READ AND WRITE ENGLISH AT

A BASIC OPERATIONAL LEVELD2.LAN.CL10.01

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Element 1:Read and understand basic texts

Performance criteria:

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Identify basic English texts in the workplace

Locate specific names and addresses on a list

Compare prices for goods and services

Explain the meaning of signs written in English in the workplace

Check and comprehend timetables and itineraries

Read and follow a simple set of instructions

Read and understand a simple workplace related message which may behandwritten or in the form of an e-mail

1.1

1.2

1.3

1.4

1.5

1.6

1.7


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1.1Identify basic English texts inthe workplace

There are many basic English texts that will be used in theworkplace:

Discuss with your partner and share some exampleswith the class

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Types of basic English texts

Passport:

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Passport example

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SurnameFirst Name

______________________________________________

Date of Birth Place of Birth

_______________________ _______________________

NationalityPlace of Issue

______________________________________________

Date of Issue Date of Expiry

_______________________________________________

Signature

_____________________________________


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Forms

There are a lot of forms

that may need to be used

in the hospitality and

tourism industry. These

forms could be for guest

registration, flight details,

delivery forms or order

forms.

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Forms

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Forms

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Forms

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Forms

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1.2Locate specific names andaddresses on a list

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Addresses

Home/Business Address Format

In most Western countries the format for writing anaddress is:

Number of house/flat/apartment, name of street

Suburb/ Town / City / Province

Postcode/Zip code

Country

Some countries may have different ways of writing

addresses.

How do you write an address in your country?

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Emailing

Nowadays nearly everybody has an email address and

emailing is an extremely useful and easy way to contact

each other. There are some specific words that need to be

understood to effectively use email language in English.

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1.3Compare prices for goods andservices

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Goods and services vocabulary

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Weight Time Size Number Volume

Kgs

8 ounces

kg

18g

Mon-Fri

2 weeks

8am 5pm

24hrs a day

per hour

m2

2m x 3m x .5m

Metre

cm

diameter

3 nights

24 cans

12 boxes

per person

dozen

Pint

mls

8 litres

500mls


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Which hotel?

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Adjective The Green PalmsHotel

The Golden SandsHotel

The Grand Hotel

sophisticated

cheapest

biggest

very friendly

convenient

smallest


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Which hotel?

1. The Golden Sands Hotel is not easy to find. False

2. The Green Palms Hotel is close to the city centre False

3. Many people stay at the Golden Sands Hotel True

4. The Grand Hotel restaurant is very expensive True5. There isnt a restaurant at The Green Palms Hotel False

6. The Golden Sands Hotel beds are uncomfortableFalse

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1.4Explain the meaning of signswritten in English in the workplace

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Signs in the workplace

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Signs in the workplace

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1.5Check and comprehendtimetables and itineraries

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Itineraries

Travel schedule:

Thursday February 5th Depart JFK International Airport NY

Friday February 6thArrive Riyadh International Airport

Monday February 16th

Depart Riyadh International Airport.Monday February 16th Arrive Jeddah Airport

Thursday February 19thDepart Jeddah Airport

Thursday February 19thArrive Riyadh International Airport

Friday February 20thDepart Riyadh International Airport

Saturday February 21stArrive JFK International Airport NY

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Travel

ActivityDiscuss the questions below with your partner:

Have you ever travelled by train? Where?

What can passengers do on a train?

Is the train service in your country reliable?

Have you ever travelled by airplane? Where?

What can passengers do on an airplane?

Do you think flying is exciting or boring? Why? Why are some people afraid to fly? Are you?

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Train schedule

The Eurostar is a popular European train service. Eurostar is a

train service that connects London with Lille, Paris, and

Brussels. Trains cross the English Channel through the Channel

tunnel. The French and Belgian parts of the line are high-speed

rail, and since September 2003, so is part of the route inEngland, the Channel Tunnel Rail Link.

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Flight schedule

Depart TPE Arrive SFO Airline Stop Trip Time

7:00 a.m. 8:45 a.m. China Airlines Hong Kong 17:45

8:40 a.m. 8:35 a.m. Eva Osaka 15:55

9:15 a.m. 7:30 a.m. Norh!es "ok#o 14:15

10:30 a.m. 10:00 a.m. $nie% "ok#o 15:30

4:35 &.m. 5:30 &.m. Caha# 'a(i)( Hong Kong 1*:55

8:+0 &.m. 7:35 &.m. ,a&an Airlines Hong Kong 15:15

10:55 &.m. 1130 &.m. -inga&ore Air os Angeles 1*:35

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1.6Read and follow a simple set ofinstructions

Often instructions in the hospitality and tourism sector will

be in English so it is important that you understand how to

read and write basic instructions.

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Instructions

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Directions

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Paper plane instructions

Body Copy:

Fold the paper in half

Unfold and then fold the top cornersinto the centre line

Fold the top edges to the centre

Fold the plane in half

Fold the wings down to meet the bottom edge of the

planes body

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1.7Read and understand a simpleworkplace related message that

may be handwritten or in the formof an email

Skimming and scanning:

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Message

Activity:Write a short message to someone in your class.It can be about anything but it should instruct them to dosomething.

For example:

/ear A%am

'lease ake o #o2r righ shoe an%&2 i ne o he (lassroom %oor.

Quentin

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Element 2: Write basic workplacetexts

Performance criteria:

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Complete relevant forms

Write a short workplace message

Write a simple set of instructions including important details

Write names and addresses legibly with correct spelling

Write an invitation including important details

2.1

2.2

2.3

2.4

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2.1Complete relevant forms

There are many forms that may be

required to be completed in order to

be able to do your job effectively.

Filling out forms in a foreign

language may be difficult but the

information required may be

repeated in different circumstances.

It is important to recognise whatinformation is required and to

complete the details correctly.

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Personal information forms

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ACME Hotel, Boris St, Alban Guest registration form

Guest name: Bryan Jones

Address: 22 Victory Ave, Smithstown, Auburn

Email/Mobile phone [email protected] +88912343210

Passport number: Z12341234

Expiry date: 17/05/2022

Nationality: Australian

Room type: Single Double

King Executive suite

Arrival date/Departure date 10thFebruary 15thFebruary

Method of payment Cash Visa MasterCard American

Express

Cheque

Guest signature r#an,ones


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Guest registration form

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Confirmation

Number

Arrival date Departure

date

Arrival time Number of

rooms

Room type

Room rate No. of guests Advance

Deposit

Room No. No. Of nights

Guest name Email

Mobile No.


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Timesheet

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Incident or accident report forms

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Other forms

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2.2Write a short workplacemessage

Leaving messages for colleagues or guests is often

necessary in the hospitality and tourism industry and it is

important to be able to write short and easily understood

messages that communicate information effectively.

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Notes and messages

one o he(on6eren(e room.

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2.3Write a simple set of instructionsincluding important details

When writing instructions it is important to follow some simplerules:

1.Start with a goal or outcome

2.Include a list of items that might be needed to complete thetask

3.Number the steps or stages

4.Use time connectives such as: next, then, first, after, finally.

5.Use imperatives or commands: put, open, pour, write,

answer

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Instructions

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Vocabulary

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Write instructions

Activity:Look at the examples below and write a simple set ofinstructions for one of these situations or actions. Remember to

use sequencing words, a title, and provide a list of items thatmay be required:

1.Make a coffee

2.Answer a phone correctly

3.Make an omelette

4.When and how to contact a supervisor

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2.5Write names and addresseslegibly with correct spelling

Spelling correctly and writing clearly is an important skill

for the workplace. There are many spell check functions

available now and if you are unsure of a word you can

check an online dictionary:

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Surnames

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Nguyen Vietnam

Kawaguchi Japan

Agostino Italy

Freud Germany

Renaud France

Kim Korea

Santos Philippines

Li China

Jones Wales


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2.6Write an invitation includingimportant details

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Addresses

It is an important skill to be able to write peoplesaddresses correctly.

PPT Read & Write English at a Basic Operational Level 230715.Pptx

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Transcript of PPT Read & Write English at a Basic Operational Level 230715.Pptx