Ppt Girish Preform

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PRESENTED BY : KEDILAYA GIRISH SATISH

1ST M.PHARM

DEPARTMENT OF PHARMACEUTICS

NGSMIPS , MANGALOR E January 17, 2012 1



Contents.Introduction

.Definition

.Principles

.Organizations

.Six key concepts

.Element keys

.Activities

.Conclusion

January 17, 2012 2



Total Quality Management

TQM (Total quality management)TQM (Total quality management)

Total - made up of the whole

Quality - degree of excellence a product or

service provides Management - act, art or manner of

planning, controlling, directing,.

Therefore,Therefore, TQMTQM is the art of managing theis the art of managing the whole to achieve excellence whole to achieve excellence.



y Quality, cost and productivity are stillfundamental concerns for management worldwide.

y The modern view of quality is that productsshould totally satisfy the customers needs andexpectations on a continuous basis.

y

Total quality is defined as the mobilization of the whole organization to achieve quality continuously, economically and in entirety.

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TQM is a style of working of management to achieve the customer satisfaction by

boosting the quality through the continuousimprovement and by motivating employees towardsquality.

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Definition of TQM by ISOy TQM is a management approach for an

organization , centered on quality , based on

participation of all its member and aimingat long term success through customersatisfaction benefits to all memebers of the

organization and to society

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1. MANAGEMENT COMMITMENT

2. EMPLOYEE EMPOWERMENT

3. CUSTOMER FOCUS

4. DO IT RIGHT FIRST TIME

5. TOP MANAGEMENT MUST BE INVOLVED

6. MISCELLANEOUS

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ACT

CHECK

DO

PLAN

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PDCA Cycle repeated to create continuous improvement

Time

P e r f o r m

a n c e

³Continuous´ improvement

Plan

Do

Check

Act



y

Empowering the staff means getting employees tothink for themselves and make decision forthemselves.

y Increasing creativity, productivity and customer

service that result from empowerment.y Training

y Measure and record

y Introduce team working

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y Should exceed customers expectation and makethem delighted.

y To achieve the customer satisfaction one has tounderstand customer needs.

yy Zero defect is the result of emphasis onZero defect is the result of emphasis onprevention and diligent use of measurement,prevention and diligent use of measurement,process control and data driven of elimination of process control and data driven of elimination of waste and error. waste and error.

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y Quality must be managed.

y Everyone has a customer and is a supplier.

y

Every employee is responsible for problem.y Quality must be measured.

y Goals are based on requirement, not front endcosts.

y management must be involved and lead.

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Customers¶expectations for the product or

service

Customers¶perceptions of the product or

service

Customers¶perceptions of the product or

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Customers¶expectationsfor the product

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CONCEPT 1 CUSTOMERS(EXTERNAL AND INTERNAL)

1 2



Concept 2- Never ending

improvementy Attainment of world class goals is only possible

by striving for never ending improvement in allaspects of performance.

y Adapting this concept will involve changing yourorganizations management style.

y Measure of performance and management

horizons will have to be adjusted to recognize theneed for sustained improvement.

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Concept 3 Control of business

process

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Concept 4 upstream

preventive management

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Concept 5- ongoing preventive

action

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Concept 6 leadership and

teamwork

y This concept depends on participation and team work throughout the organization.

y The benefits of total quality can only be fully berealized by maximizing the use of all levels, to thelimit of their abilities.

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y

Mainly divided into four groups:1. Foundation: it allows openness, fairness,sincerity, and involvement by everyone.

a)Ethics- discipline concerned with good and badin any situation. Two faceted subject representedby organizational and individual ethics.

b)Integrity- implies honesty, morals, values,

fairness and adherence to the facts and sincerity.c)Trust- by product of integrity and ethicalconduct, without it the framework of TQM cannot built. Ensure customer satisfaction.

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2. Bricks:

a)Training- important for employees to be highly productive. supervisors are solely responsible forimplementing TQM within their departments, andteaching their employees the philosophies of TQM.

b)Teamwork - Business will receive quicker and bettersolution to problems.

Three types of teams:

1.quality improvement Teams(QITS)

2.Problem solving Teams(PSTs)3.Natural Work Teams(NWts)

C)Leadership- manager to provide an inspiring vision,make strategic directions that are understood by all

and to instill value thats guide subordinates. January 17, 2012 22



3. Binding Mortar:

a)C ommunication- binds everything together. Actsas vital link between all elements of TQM.Communication means common understanding

of ideas between sender and receiver.there are different way of communication:

A. Downward communication:

B. Upward communication:

C. Sideway s communication:

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4. Roof:

a)Recognition- last and final element in entiresystem. Provided for both suggestions andachievements for teams as well as individuals.

As people are recognized, there can be hugechanges in self- esteem, productivity, quality andthe amount of effort exhorted to the task at hand.

Types .ways

.places

.time January 17, 2012 24



STAGE ACTIVITIES

1. Concept a) Market research tostudy users needs and

preferences.2. Development a) Review of prototype

design and value analysisto see that it meets userrequirement atminimum cost

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3. PROCESS PL ANNING a) Conduct processcapability studies.

b) Deals with

formulation of quality standards , design andtooling andformulation of

inspection procedure

4.Material procurement Deals with verification of vendors and quality assurance of incomingmaterial

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STAGE ACTIVITIES

5. Production a) Operation of processcontrol

b) Includes testing of

products, investigationof defects

6.Usage and maintenance Includes proper operationand maintenance and notedown the performancefeedback.

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1. Planning:

It involves a rational and orderly thinking of

ways and means with the help of which goals aredesired to be achieved.

Proper planning includes:

Diagnosis of problem

Developments of alternatives Evaluation of alternatives

Selection of best course or action

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2. Organization:

It is a tool for achieving theobjectives in a systemic and scientific manner. Itis a mechanism for purposeful action forimplementation of the policies and programs.

3. Direction:

It is a process by which actualperformance of the employee guided towardscommon goal of enterprise.

direction involves the skill of,

a)Leadershipb)Motivation

c)Supervision

d)communication

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4. Control:

It is a process of evaluation of workassigned to individuals and various department, with a view to achieved the goals set for. It ensurethe completion of plans, timely action, evaluationof performances etc.

5. Motivation:

concerned with motivation of people for

realization of the predetermined objectives of theorganization proves of providing the personnelsinspiration to get the work done with enthusiasm.

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1. A dvantages unique to TQM: It makes the company a leader.

Fastens the team work.

Make the company more sensitive to team work.

Makes the company adapt more readily tochange.

2. Benefits to company :

Quality improves.

Staff are more motivated.

Cost reduced.

Problems resolved faster.

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3. Benefit for the customer:

Better customer care. Greater satisfaction.

4. Benefit for staff:

Empowerment

More training and more skills.

More recognition.

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TQM is a management strategy aimedat embedding awareness of quality in all

organizational processes. It has been widely usedin manufacturing, education and serviceindustries. Total quality management provide anumbrella under which everyone in the

organization can strive and create customersatisfaction at continually lower real cost.

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References:

y Dr. D D Sharma, Total Quality Management,edition 2nd, page no. 23-31, 51-62.

y www.Skyenet.net/tqmmodel/orgmenu.html

y httpt://home.att.net/ISO9k1/tqm/tqm.html

y www.asq.org/manufacturing/whyquality/over view/html

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