PLDT breakouts · 2020. 11. 30. · PLDT breakouts BFSI Stuart Ravens Chief Analyst Thematic...

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PLDT breakoutsBFSI

Stuart RavensChief Analyst Thematic ResearchGlobalData Plc

October 2020

2

Acceleration of digitization of finance

Acceleration of digitization across financial services

Rapid dash from cash

Shift to digital banking Long term low interest rates

Insurance losses Remote working becomes normal

3

Payments innovation will accelerate at the POS, particularly in the US

4

The balance of power is shifting away from banks, necessitating a renewed focus on customer experience

Millennials experience their first recession The elderly move online

5

In-branch user experience may change dramatically

Connected

Safe

Personalized

Omnichannel

Secure

Human

6

Renew your focus on cybersecurity

Phishing attacks Corporate WAN Home networks

7

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Cyrus MewawallaHead of Thematic ResearchGlobalData Plc

September 2020

Disclaimer

All Rights Reserved.

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The facts of this report are believed to be correct at the time of publication but cannot beguaranteed. Please note that the findings, conclusions and recommendations that GlobalDatadelivers will be based on information gathered in good faith from both primary and secondarysources, whose accuracy we are not always in a position to guarantee. As such, GlobalData canaccept no liability whatsoever for actions taken based on any information that maysubsequently prove to be incorrect.

Jecyn Chua-Teng

Countries with greater adoption of digital financial services (DFS) will find it relatively

easier to ensure continued access to financial services and take advantage of

and support digital economy developments. (World Bank blog)

Local HappeningsPROMOTION OF DIGITAL BANKING SERVICES AND ALTERNATIVE CHANNELS

GREATER NEED FOR FINANCIAL LIFELINE

CYBESECURITY THREATS

• Banks urged by BSP to suspend all fees and charges imposed on the use of online banking platforms or electronic money

• Banks deploy service “on wheels (Union Bank, BDO)

• Regulator allows online insurance sales

• LandBank opens lending window for SMEs, co-ops affected by ECQ

• Fintech startups throw financial lifeline to Philippines' unbanked

• Pandemic seen to spur demand for hedging, insurance products

• BSP cautioned against malicious website and phishing campaigns, as cyber threat actors take advantage of the situation by carrying out ransomware, phishing, cyber extortion and even launching cyber espionage activities

Source: PH News Articles

The State of PH Financial Inclusion (or Exclusion)

Source: Infographic from ABS- CBN News The State Of Financial Inclusion (Or Exclusion) In PHBased on 2017 Financial Inclusion Survey of Bangko Sentral ng Pilipinas

Financial access remains out of reach for many Filipinos, highlighting the need for a digitaltransformation of the Philippine financial system.

Source: Bangko Sentral ng Pilipinas - The E-money Platform: Opportunities for Digital Payments

BSP’s Vision for Digital Financial Inclusion

Benefits of E-Money:

ü Cashless contact, minimizing leakages and fraud

ü Transparency of transactionsü Digital recording and

monitoring, reducing manual errors

ü Efficiency in the provision of services

BSP

REMITTANCE

BANKING PRODUCTS (DEPOSITS,

LOANS, BILLS

PAYMENT)

PERSON-TO-

PERSON TRANSFER

PAYMENT, SALARIES

AND BENEFITS

UTILITY BILLS

PAYMENTPURCHASE OF GOODS

PAYMENT OF FARE

PAYMENT OF

SCHOOL FEES

PAYMENT OF TAXES, LICENSES,

OTHER GOVERNME

NT SERVICES

High Tech, Low Touch

Resilient OperationsCustomer Experience

Customer Experience

• Bank of the Future

High Website / Mobile App Usage After Sales Service of Contact Center

Pushing more capabilities to ATMs

Resilient Operations

1. Doing remote work at scale Deploying computers and secure connectivity at scale

Availability of IT Systems

Staff Availability Efficient BCDRWorkplace Availability / Office

Access Security

Customer Experience

Resilient Operations

1. Omnichannel Interface

2. Placement

3. Ancillary Services

4. Customer Care/After Sales

5. Operations/Workforce Management

6. Information Technology

7. Regulatory Compliance

External Parties

60%rotational WFH

120K workforce

40%on-site

90K workforce

Digital Transformation

Digital Transformation

ASSESSMENT

BASED ON NEW

SET-UP(Data Privacy Assessment,

Security Assessment, Network

Assessment)

CLOUD OR

DATA CENTER

MIGRATION(DR Services)

BACK-UP AND

RECOVERY(DR Seats)

CLOUD BASED

CONTACT

CENTER SOLUTION

CUSTOMER

ENGAGEMENT

SOLUTIONS(Digital Payments, E-

Commerce, Mobile Apps)

ENABLING TRUSTIN THE NEW NORMAL:REIMAGINING SECURITY & PRIVACYIN THE TIME OF PANDEMIC

MANUEL JOEY REGALAFVP & CHIEF INFORMATION SECURITY & DATA PROTECTION OFFICEREASTWEST BANKING CORPORATIONPRESIDENT - INFORMATION SECURITY OFFICERS GROUP

PPE

Personal ProtectiveEquipment

QUIPMENT

EOPLE

ROCESS

AWARENESS

THANK YOU

RURAL BANKS &DIGITAL

TRANSFORMATION

11

§Digital Transformation for the Rural Banking Sector§Challenges§Direction

2

Lorem ipsum dolor

DIGITAL ECONOMY• Technology has connected us all• Old to the New; Analog to Digital

NEW TECHNOLOGIES FOR FINANCIAL INCLUSION

• 3,272 Rural Banks at grassroots level with more than 16M bank clients

• RBAP’s active participation in nation-building

DIGITAL TRANSFORMATION FOR THE RURAL BANKING SECTOR

3

CHALLENGES:CHANGING THE MINDSET

Traditional CASA and offering commercial loans.TRADITIONAL

Virtual and digital expansion through GeRBilis services.BRICK AND MORTAR

5

DIRECTION

Collaboration with banks and fintech companies

Greater access to financial services

Responsive and relevant

digital services

6

The only wrong move when it comes to Digital

Transformation is not to make any move at all.

Didier Bonnet, Senior VP and Global Practice Leader,Digital Transformation, Capgemini

7

THANK YOU

Financial Services – Use-Cases

Operational Risk & Compliance

Cyber security

Physical securitySecure access to SaaS and Cloud Workloads

Customer Experience

Omni-channel experience

Intelligent guest wireless

In-branch virtual expertise

Any time – Any mode,

Banking Advisory Services

Banker Productivity

In-branch customer insights

Secure remote workingImproved team collaboration

SaaS and cloud applications

IT and Branch Operations

Secure connectivity and infrastructure

Smart branch facilities

Consistent & Optimized Application Experience

Simplified branch compute

Customer Experience

Operational Risk & Compliance IT and Branch

OperationsBanker Productivity

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco


Cisco is the only company that can offer a flexible architecture for a Resilient Distributed Enterprise

Flexibility – Automation, Visibility, Assurance, and Analytics

SoftwareDefined Access

SoftwareDefined

WAN(SDWAN)

CloudEdge

Services

Intent Based Networking and Security

Zero Trust Security – Micro-segmentation, Identity, Mobility, Policy and Compliance

Secure Infrastructure

SP/MSP Play

Application Experience

Devices and Things

Remote Worker/ WFH

Branch or Campus

Temporary Workplace

SMBEnterprisesPublic Sector

Distributed Workers and Things

Internet

SaaSVDI

Data Center: HX

PublicCloud

HybridCloud Applications

CloudOn Premise

Distributed Applications and Cloud Services


Business Value of Cisco SD-WAN

Full IDC report available on www.cisco.com/go/sdwan

$14.98M increased revenue per organization

Lower five-year cost of WAN operations

Faster to implement policy/ configuration changes

Less unplanned downtime

38% 58% 94%


Cisco SD-WAN

Circuit Load Balancing

Direct Internet Access

Centralized Management & Orchestration

Circuit Cost Savings

Basic SD-WAN*

Cisco SD-WAN extended capabilities

App Aware Dynamic Routing

Security & Segmentation

Voice Optimization

SaaS/IaaS Optimization

Open and Programmable

Multi-Tenant/ Multi-Domain

Analytics & Visibility

Circuit Load BalancingDirect Internet Access

Centralized Management & Orchestration

Circuit Cost Savings

Summary of Basic SD-WAN Capabilities*

Multi-layered Security

Application Optimization

Enterprise Scale

*Gartner Critical Capabilities for WAN Edge Infrastructure


Multicloud Partners: SD-WAN Beyond the Branch

Easy network extension to Amazon AWS using virtual instances of on-

prem devices

Native integration of SD-WAN end points into AWS Transit Gateway

(TGW) Network

Equinix

Office 365 path selection and optimization improves the end user

experience

Centralized management, automated configuration and

policy changes with Azure

Microsoft

Ease of management with the ability to extend Cisco SD-WAN

fabric into colocation

Establish direct and secure, private interconnection between branch

and public clouds

Amazon

These Partnerships Will Help Accelerate Enterprise Cloud Strategy

Google

Industry’s first application-centric multicloud networking fabric

Exchange service-level agreement settings, security policy, and

compliance data, between SD-WAN and GCP


Network as a Service Network Security as a Service

Connect It Secure It

Sensitive Data Awareness

Threat Detection

Market Convergence

Secure Access Service Edge (SASE)

Source: Gartner

Cisco is best positioned for the SASE Transformation

SD-WAN Secure Web Gateway(SWG)

Firewall as a Service(FWaaS)

Cloud Access Security Broker(CASB)

Zero Trust Network Access(ZTNA)

A look at the practical applications of eBanking solutions offered to the local BFSI industry

51.2 million Pinoys remain unbanked, 12% of mobile phone owners use it for digital/online banking

76% of Filipinossaid they wouldopen a financialaccount online.

“Survey: Majority of Pinoys are open to enrolling bank accounts online.”

79% Insurance owners use online services(e.g. payment, shopping, food delivery)

Digital Transformation / Readiness

30% Banks (Universal and Commercial Banks, Thrift and Development, Retail and Coop)

20% Lending & Financing

20% Credit Cooperatives

18% Insurance, Investments, Securities

15% Money Services

Future Trends

SD-Wan migration + Security

Growing interest in cloud-hosted core applications

Rollout of wireless & managed devices for field agents

Online banking and FinTech apps expanding channels for banks, financing companies

and credit corperative.

Challenges

Connectivity especially for rural and remote areas

Back up and centralization of data (inter-branch transactions)

Real time access to collection lists and payment posting

Frequent travelling for IT support because of lack of

remote access

Source: Project Compass Plus 2019

KEY BUSINESS CHALLENGES

POTENTIAL DECLINE IN PRODUCTIVITY

BUSINESS CONTINUITYRISK

SECURITY & COMPLIANCE RETURN TO WORK & THE NEW NORMAL

Top Tech Adjustments to Adapt to the Crisis

Source: Results of the Survey on Business Sentiments on the Impact of COVID-19 (March-April 2020) – filtered among respondents

ACCESS ANYWHERE ENHANCED SECURITYRESILIENT NETWORK INFRA & IT

OPERATIONS

BUSINESS CONTINUITY & CLOUD-BASED

SOLUTIONS

To prioritize the safety of employees while ensuring

business continuity, companies have implemented Work from

Home set-ups

Various communication channels are utilized to ensure information dissemination to

clients no matter where they are

Rise of Digital banks are ramping up efforts to digitize entire if not partial

steps and processes in bank internal and customer-facing operations.

Enabling DigitizationRemote Workers: Mobility & Collaboration

Securing Customer Engagements

Applicable Solutions & Products

Contact Center as a Service (CCaaS)Digitization

End-point Advanced Security

WFH User

Public InternetPowered by

Mobile Users

Bank Data Center

Beyond Connectivity…Reliable & Secure Access to Business ApplicationsZERO-Trust ACCELERATION PLATFORM (ZAP)

AGILITY SECURITY PERFORMANCE FLEXIBILITY

Introducing PLDT’s ZAP solution, which provides an accelerated and secure access to business applications and cloud environments using any device over the internet.

ZERO-Trust ACCELERATION PLATFORM (ZAP)

PLDT Managed SDWAN Service

MPLS

Internet

Mission-Critical Apps

BranchHeadOffice

Increased ReliabilitySeamless failover avoiding unnecessary downtime. Active-Active config

Improved Application Performance Flexibility to define apps policies that align with business needs

Branch breakout to internetOffload internet traffic directly at the branch and utilize MPLS for local apps

Network VisibilityNetwork health performance is managed through a web-based Dashboard.

Secure NetworkingData traffic over public Internet circuit are encrypted using the latest 256-bit AES.Interface & sub-interfaces are mapped into VPNs

Highlights

ManagementDashboard

+Managed Service Desk

Wired or Wireless Internet

Less-critical Apps

Business Pillars- Data Center- Cloud- Cyber Security - Managed IT

ePLDT, Inc. is the industry-leading enabler of digitalbusiness solutions forenterprises in the Philippines.

Managed Outsourced IT Support Services

Cloud & ERP Business Management Solutions

Data Center, Cloud, Managed Data Services, and Security

Customer Communication Managed Services

Data Center, Cloud, Cyber Security, & Managed IT Services

Making a positive IMPACT on every single business

Achieving Cyber Resiliency in the age of Hyper ConnectivityNiel Pandya Cybersecurity Lead, APJ

Companies were already undergoing Transformation…

ExpandingIdentities

And Then The Pandemic!

3

Pivoting on a new era of digital hyper-connectivity. How can you embrace change to enable the business.

Dawn of Digital AccelerationPreparing to Pivot in an age of Covid-19

Business Continuity in the age of Covid-19

Secure the Perimeter! What Perimeter?

This is security… this is resiliency

This is Cyber Resiliency

Cyber Resiliency is “the ability to anticipate, scale, operate and adapt to adverse conditions, stresses, attacks, or compromises on systems that use or

are enabled by cyber resources.”

GoalAnticipate

ScaleOperateAdapt

Hyper ConnectivityEnable a Digital Workplace with cloud scaling

� Identity and Access to corporate resources

� Information Governance and collaboration

� Privilege user access � Risk based authentication and

step up� Eroding VPN use� Onboarding new

employee/customers

� Workload Migration and Hybrid IT management

� Virtual Service Desk Agents

� Business Continuity and recovery

� Network Performance� Application Performance� Response to threat via

automation� Accelerate Delivery� Optimize Service Availability� User experience

� Event Analytics� Change Analytics� Insightful management

of services � Plan for Resiliency

EnableBest PracticeAnticipate

ScaleOperate

Adapt

Information/CyberRisk to digital, information

and cyber resiliency

OperationalRisks that affect the way organizations operate.

FinancialRisks that can affect the

financial performance of anorganization

StrategicRisks that can affect the

sustainability of an organization

Strategic Risk Financial Risk Operational Risk Phase D – Resiliency

• Geo-Political Risk• Business Continuity Risk• Solvency Management Risk• Reputation Risk• Trust Risk• Competitive Risk• Regulatory Risk• Insurance Risk• Legal Risk

• Liquidity and capital• Cash flow• Financial Volatility• Regulators• Tax complexities• FTE outsourcing

• Employee, Wellbeing and safety• Employee Affairs• Dissolving physical controls• Supply chain• Third Party• BPO, Automation, AI and Robotics

• Digital channel “explosion”• Exponential use (FinTech, AI,

Automation, Virtual Assistants)• Elastic Workforce• SDN Attack Surface• Insider Threat• Adaptive Authentication• Off net (Zero Trust) Attack Surface• Dynamic End Point Risk

Cyber Resiliency at the dawn of Digital Hyper-ConnectivityTaking an integrated Risk Management Approach to pivoting

Thank [email protected]

Workforce Transformation Under the New NormWith Dell Technologies

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PLDT breakouts · 2020. 11. 30. · PLDT breakouts BFSI Stuart Ravens Chief Analyst Thematic...

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