Performance Improvement Webinar 2013-10-10 1
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Transcript of Performance Improvement Webinar 2013-10-10 1
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Process Performance:Roadmap to Better Results
October 10, 2013
Thank you for
attending. We willbegin at 10:30 a.m.
(Central Time)
Audio is available
through your
computers speakers
or through direct
dial-in
If you have technical
questions or need
assistance contact
GoToMeetingcustomer support at:
(888) 259-8414 or
+1-805-690-5751
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22013 APQC. ALL RIGHTS RESERVED.
Housekeeping
Audio is available through your computer speakers orthrough dial-in. All lines are muted.
You can submit questions/comments at any time. We willaddress all questions during the Q&A session at the end oftodays presentation.
Links to the slides and recording will be made availableand sent to all attendees via e-mail.
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Process Performance:Roadmap to Better Results
Business Excellence Webinar
October 10, 2013
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42013 APQC. ALL RIGHTS RESERVED.
Webinar Presenters
APQC
Chris Gardner, senior advisor
Travis Colton, senior consultant
Intel Corporation
Tom Jefferson
Mike Dugas
Abbvie
Dave Birkford
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APQC
APQC is a member-based,
501(c)3 nonprofit specializing
in benchmarking, measurement, process
improvement, knowledge management.
APQC helps organizations use tools and
techniques to rapidly identify, prioritize,and execute successful process
improvement initiatives.
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Process The Big Picture
Making
processes flowsmoothly
Process is how we do work!
1. A process is enabled through people and technology
2. Improved performance is from improving processes
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The Seven Tenets:Core to Process Management
Proven practices of high performing,process-managed organizations
Guiding principles enable strong process capability
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Please rate the effectiveness of yourorganizations process improvement
initiatives.
1. Excellent
2. Good3. Fair
4. Poor
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Step 1: Understand Value Creation
Start at the strategic level
Cascade downward throughoutthe organization
Enterprise-level strategies
Operating unit objectives
Processes and programs
Staff activities
Have accompanying measures for eachcomponent of the value chain.
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Value Path
Production cycle
time Production error
rate
Process
Performance
% on time
delivery
First time quality
yield
Business Outputs
Greater schedule
adherenceImproved product
quality
Business Goals
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Step 2: Identify Performance Gaps
Current Level of Performance
Targeted Level of Performance
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Performance Assessment
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Best Practices
Best practices are methods and techniques
that consistently produce results superior toother methods.
A best practice is used to achieve superior
performance.
Remember:
No best practice is best for everyoneor every situation.
No best practice remains best for very long
People keep finding better ways to do things.
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How does your organization set
performance targets?
1. External
comparators2. Internal
historic data
3. Both internaland external
sources
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Practitioner Discussion
Tom Jefferson and Mike DugasIntel
Dave BirkholdAbbvie
Topics
What have been the main factors that has causedyour organization to use benchmarking as part ofyour process improvement efforts?
What are the two main benefits or value that has
been derived from this work?
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Step 3: Execute Improvement Initiative
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Scoping the Process Improvement
A. Be specific B. Scope creep!
C. In and out D. Expectations
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Excitement
Anticipation
ConfusionFrustration
ReservationDenial
Ending Transition Zone New Beginning
UncertaintyUncertainty
SkepticismSkepticism
Adapted from Managing Transitions,
Creativity
Innovation
AnxietyResistance
Confusion
Accomplishment
High EnergyLearning
ReliefUnsure
Ambivalence
ExplorationExploration
CommitmentCommitment
Understanding & Managing the Change
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Which is the most crucial element forsuccess with improvement initiatives?
1. Good planning
2. Effective
monitoring and
proper
adjustment
3. Good change
management
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The Cost of Not Knowing
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Roadmap to Improving Performance
Benchmarking, Best Practice, and Process Assessments help organizations
define the opportunity and develop a roadmap to top performance
Making best practices your practices help eliminate unnecessary activities,
simplify and standardize processes and leverage automation
opportunities to drive towards top performance
Move to Top
Performance
Benchmarking
Best Practice
Assessment
Determine the
Opportunity
Process
Improvement
Process
Assessment
Adopt Best
Practices
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Cost of Not Knowing
Good decision making starts with credibleinformation (e.g., benchmarking content).
Know where to focus your improvement
initiatives.
Reduce the risk of false starts
and misdirected effort.
Know where and how to openthe door of breakthrough
improvement and long-term
business success.
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Assessment Survey
Understand your organizations ability toobtain information to support improvement
initiatives. Take APQCs self-assessment survey.
www.apqc.org/custom-benchmarking-services
http://www.apqc.org/custom-benchmarking-serviceshttp://www.apqc.org/custom-benchmarking-serviceshttp://www.apqc.org/custom-benchmarking-serviceshttp://www.apqc.org/custom-benchmarking-serviceshttp://www.apqc.org/custom-benchmarking-serviceshttp://www.apqc.org/custom-benchmarking-services -
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Questions?
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123 North Post Oak Lane
Houston Texas 77024-7797
1-713-681-4020
1-800-776-9676
www.APQC.org
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Thank you!