Per Wehner - TDC

10-04-23 Telemedicine Project Manager, Per Wehner 1

Idea and proposalPresentation for “Assisted Living”, May 26th 2009


TDC is part of a highly competitive market

TDC and our competitors are competing for mobile, Internet and landline customers

Mobile Internet/broadband Landline network

Key players

TDC’s market share

40 per cent of Danish mobile subscriptions (including Telmore)

57 per cent of Danish broadband subscriptions

81 per cent of domestic traffic (calculated in subscriptions)

https://sec.telmore.dk/

http://www.cybercity.dk/


Falling prices in the Danish telecommunications market“The health sector, restaurants and hotels as well as bread and cereals, among others... are more expensive in Denmark than the EU9 average. On the other hand, fish and communications (post, telecoms equipment and telecoms services) are significantly less expensive… Especially the price of telecoms services is lower than the EU9 average.”Competition Report 2007

Telephony prices

0

100

200

300

400

500

600

700

1999 2001 2003 2005 2007Year

DK

K

Fixed- line 900 min. (qtly price) Mobile 270 min. (qtly price)

Mobile 450 min. (qtly price)

Internet and broadband prices

0

500

1000

1500

2000

2500

3000

2001 2002 2003 2004 2005 2006 2007Year

DK

K

Internet 600 min. (qtly price) ADSL 512/128 (monthly price)

ADSL 2,048/512 (monthly price)

Source: National IT and Telecom Agency, and Statistics Denmark, Key Figures about the Information Society, 2007.


A modern communications company…Technology is passive. Any added value lies in what TDC’s customers gain access to via the technology. TDC works to underpin and develop the needs our customers have in various situations in their lives and in their businesses

From a traditional telecommunications company

Cables Copper Distribution

Music Games TV

IP-based services Multimedia Convergence solutions

To a modern communications company


TDC: the backbone of the Danish IT and communications society

25,000 km of fiber; 250,000 km of copper 98,5% broadband coverage and 99% mobile coverage 99% wireless broadband coverage - Turbo 3G (ultimo 2010) Investments totaling DKK 12 billion planned in Nordic countries up to

2010 Traffic in TDC’s network equals to downloading the Danish Royal

Library’s entire collection of books once every nine minutes.


Proposal for discussions/project


Assisted Living may include Supplying, shipping and handling of the Assisted Living Equipment

that needs to be installed in the patient’s home Broadband and Assisted Living Equipment installation Providing educational content (development of care plans, documents,

video’s, etc ..) to be used by the patient Train patients on how to use the Assisted Living Equipment In home repair and replacement of Assisted Living Equipment Decommissioning of Assisted Living Equipment Service Desk (24 x 7) 2nd level support 3rd level support (field service) Service Level Agreements (Delivery and Incident handling processes) etc.


Fast delivery of Fixed Network capacity for Assisted Living

Delivery of Fixed network Transmission capacity – fast track

CP

E/S

yste

m

Sup

plie

rT

elec

om

help

desk

Tel

ecom

ne

twor

k pr

ovis

ioni

ng

Tel

ecom

ne

twor

k fie

ld

serv

ice

Hos

pita

l/M

unic

ipal

ity Patient noticed to be included in Assisted

Living. Notification to CPE/System and network

supplierAssisted Living patient

Receives notification and notifies own organisation. If

network to be included – notify telecom operator

Receives notification in special Helpdesk for Assisted Living and

forward notification to relevant internal

organisations

Receives notification. Start preparing activities.

(Accept or decline fast track order)

Receives notification. Start preparing activities. (Accept or decline fast

track order)

Patient included in Assisted Living. Order CPE/System and

Network

Receives order. If network is included – order to be send to telecom operator

within 15 minutes.

Receives order in special Helpdesk

for Assisted Living orders

Excecutes provisioning and call field service to start

executing the tasks

Excecutes field service tasksContact to CPE/System supplier to inform fast track transmission

is OK – within 5 minutes

Delivers CPE to Assisted Living patient, carrie out

final test. Contact hospital/municipality to inform solution is up running.

Stop

Hospital/Municipality receives solution for

Assisted Living patient. Final education of

patient.

Enter order in IT-system and call relevant internal

organisations

Prelimenary education of patient in Assisted

Living Solution


Incident Handling – a complex processIncident Management process (fault handling) for Assisted Living

2. li

ne

”med

icin

e”

supp

ort

3. li

ne

”med

icin

e”

supp

ort

(fie

ld s

ervi

ce

Mun

icip

ality

/H

ospi

tal)

2. li

ne

tech

nica

l su

ppor

t(C

PE

/Sys

tem

/N

etw

ork)

3. li

ne

tech

nica

l su

ppor

t (fie

ld

serv

ice,

CP

E/

Sys

tem

/N

etw

ork)

Ser

vice

Des

k

ServiceDesk receives call/mail/etc.

ServiceDesk makes identification of

Assisted Living patient

Incident reported by Hospital/Municipality Incident solved

?

Incident reported by Assisted Living patient

Create Incident report in IT-system including

Classification- critical incident- major incident- minor incident

Initial Support (medicine/functional/

technical)

Investigation and diagnosis

Resolution and recovery

Incident solved?

Incident closure Yes

Yes



No


Incident solved?


”Medicine Incident”

?

No

Yes

No



No


Proposal for discussion/project Assisted Living may include technology and several organizations in

the Delivery and the Incident (fault handling) process

Thesis: technology for Assisted Living is not the difficult part Thesis: organizing Assisted Living is the difficult part

How do we timely and consistently organize Assisted Living for the future?


Thank you for your attention

Per Wehner - TDC

Health & Medicine

Transcript of Per Wehner - TDC