Organisational

Development

Supt Dave Hill

Lewis Gabb

(Civilian)

Northamptonshire Police

Culture

People

Strategy

Structure

Process

Comprehensive Spending Reviews (CSR)

Big Picture…Today I can announce a raft of

reforms that we estimate could

save over 2.5 million police hours

every year. That's the equivalent

of more than 1,200 police officer

posts. These reforms are a

watershed moment in policing.

They show that we really mean

business in busting bureaucracy.Theresa May

I will be ruthless in cutting out waste, streamlining structures and improving efficiency.Theresa May

Who and what do we represent?• Population of 640,000• Employees –1300 Officers and 1200 Police

Staff• Remit – Policing……

Innovation Fund

Culture

People

Strategy

Structure

Process

Organisational Development

• Policing Plan

• Mobile Data

• Agile Working

• Volunteers

• Specials• Cadets

• Core Skills• Leadership• Wellbeing• Talent

Management• Triaster• Process

Evolution

Interoperability• Fleet• Co-location• Prevention and • Community Protection

Regionalisation• Police Business

Services

OD

The secret of all victory

lies in the organization

of the non-obvious.

Marcus Aurelius

Organisational Learning

Command and Control Project

Evidence Based Policing Consultancy – OrganisationalDevelopment“P

ut a

goo

d pe

rson

into

a b

ad

proc

ess a

nd th

e pr

oces

s will

WIN

ever

y tim

e”W.

Edw

ards

Dem

ing:

Custody Projects-------------------------------------------------------------------

Systems and Lean-------------------------------------------------------------------

Culture eats strategy for breakfast

Police vs Civilian – What parts do we play?

Learning is not compulsory... neither is survival.

W. Edwards Deming If you only have a hammer…you will see all problems as nails

Abraham Maslow

Define: What is the full scope of the process? What is the improvement required/What is going wrong?

Measure: What is the current measure of performance? What is needed to deliver excellent performance?Analyse: Analysing the entire process to identify the critical gaps in performance. Identifying the sources andcauses of variation in performance.

Improve: Develop potential solutions and design of the improved process to address the root causes. Development of implementation plans.

Control: Determining the realised benefit and ensuring controllable performance

TOOSLOW

1+8?

Clashing of cultures...‘The Holy Grail of service delivery/ production is to achieve all three through continuous improvement and process refinement...’ Tim Ozdemir

21st Century Business Intelligence Mechanism

"A company is a multidimensional

system capable of growth, expansion, and self-regulation. It

is, therefore, not a thing but a set of interacting forces. Any

theory of organization must be capable of

reflecting a company's many facets, its dynamism, and its

basic orderliness. When company organization is reviewed, or when

reorganizing a company, it must be looked upon as a whole, as a total system.“- Albert Low

Zen and Creative Management

‘Slow down to speed up’ - Steve Benfield, Managing Director of Beech Consultancy

Enabling fast informed change

We are here

Why? The marketing ploy of creating dissatisfaction with the current position

A true organisational continual improvement model has never had the foundation to be implemented

We are inconsistent in our approach to delivery We are constantly trying to familiarise ourselves with our processes

We have an inefficient ability to access corporate knowledge We create and rely on people who represent single points of failure in regard to their business process knowledge

Our restructures are based on a function follows form approach. As our understanding of our functions should allow us to design/redesign our form…

'It's not enough to do your best, you must know what to do and do your best'. W. Edwards Deming

Two methods of approach…

Why? Let’s not just change the way we work, let’s transform it by: Creating a current single point of reference for everything we do

Utilising it to model change and understand its impact on people, process and finances before we implement themUtilising it to understand the demand on our

business…specifically our staff… Leading to a point where evidence based continual improvement is business as usual…

Reaching a point where we truly know ourselves and thus what it is that will allow us to improve

‘He who knows others is wise; He

who knows himself is enlightened’ -

Lao-Tzu Chinese Philosopher

(604BC-531 BC)

Two methods of approach…

The vision approach

People don't buy what you do,they buy why you do it.

Simon Sinek

Cultural Challenges Making a large part of our performance management focused on process adherence

No more change for changes sake…no more change just to gain evidence for career development….we can’t afford it…no more projects ‘doomed to success’…

All business processes will have owners…all aspects of Change will be calculated and understood before implementation

It’s not a question of whether this is a good idea…the question is are we brave enough?

To make our change process becomes a tested and modelled evidence led one size fits all approach

The organisation is bigger than me

Don't quit. Never give up trying to build the world you can see, even if others can't see it. Listen to your drum and your drum only. It's the one that makes the sweetest sound.

Simon Sinek

Evolution in progress…

Triaster

CrimeProcess

HR/MFSS

PoliceBusinessServices

Crime, Intel and

Case systems?

Regional Forensics

?

Regional Crime and Justice?

Evolution is a processof constant branching and expansion

Stephen Jay Gould

Building Blocks to transformation

Knowledge is power. Information is liberating. Education is the premise of progress, in every society, in everyfamily.

Kofi Annan

Continuing Journey…

What is inevitable?

Without accepting the factthat everything changes, we cannot find perfect composure. But unfortunately, although it is true, it is difficultfor us to accept it. Because we cannot accept the truth of transience, we suffer. Shunryu Suzuki

?

Our inspiration…

Thanks for listening

If you have any questions please catch up with us over the next couple of days at the conference

Superintendent Dave HillLewis Gabb

Coffee break! until 11.20am

Business Track: A roundup demonstration of the most beneficial Triaster Solution functionality with Carma Cooper and Victoria Glancy

Technical Track: Getting the most Useful Information from your Stencil and Template with John Blight and John Goldsmith

Main conference roomAsk the experts – Communications package, HTML5 design and TickIT+

#triaster

Triaster Conference 2014