Alcatel-LucentOmniTouch8440MSME S S AG I N G S O F T WA R E

Alcatel-Lucent OmniTouch 8440 Messaging Software (MS) is a pure software voice-messaging solution that

enables network-wide advanced voicemail services which can be deployed in conjunction with any private

branch exchange (PBX), across any voice network infrastructure, to provide voicemail access from internal or

external telephone devices.

Key features

Softwarebased

PBXandnetworkagnostic

Highlyscalable

Multipletimezones

G.729nativesupport

XMLwebservices

Integratedwithunifiedmessaging

N+1highavailability

SANvoicemessagestoragethoughglobalfilesystem(GFS)standardsupport

Messageaccessibilityfromanyphonedevice

VisualvoicemailonAlcatel-LucentIPTouch4028,4038and4068phones

AccesstovoicemessagesfromanyIMAPclient

Webbaseduseroptionsmanagement

Key benefits

Optimizeinvestments

Assurebusinesscontinuity

Enhanceuserexperience

Optimize investmentsTheOmniTouch8440MSisdesignedtomeetthespecificvoicemailneedsofmediumandlargeenterprises.Itseamlesslyintegratesscalable,reliable,efficientandsecurevoicemailservicesintoanynetworkinfrastructurewithanyPBXovermultipletimezones.Onceinplace,theOmniTouch8440MSeasilyintegrateswithbusinessappli-cationsandbusinessprocessesthroughitsXMLwebservicesAPI,andreducesoperationalcoststhroughwideareanetwork(WAN)bandwidthoptimi-zationusingG.729voicecompression.

Alcatel-LucentOmniTouch8440MessagingSoftware|DataSheet2

Asvoicemessagingneedsevolve,nativeintegrationwiththeAlcatel-LucentOmniTouch8400InstantCommunicationsSuiteforEnterprise,meansunifiedmessagingisreadytobeactivatedforeasymigrationfromapurevoicemessagingsolutiontoaunifiedsolutionatanytime.

Business continuityTheOmniTouch8440MSisasecure,scalableandhighlyavailablevoicemessagingplatform.N+1redundancyandvoicemessagestorageutilizingglobalfilesystem(GFS)andstorageareanetwork(SAN)capabilitiesensurealways-onaccesstobusinesscriticalvoicemailfunctions.DuringoperationtheOmniTouch8440MSprotectsconfidentialcompanyinformationusingAlcatel-Lucentvoiceflowsencryption(throughAlcatel-LucentMediaSecurityModules)anduserauthenticationviaexternalRADIUS,LDAPorsingle-sign-onserver.

User experienceVoicemailservicesprovidedbytheOmniTouch8440MSareaccessiblethroughthetelephoneuserinterfacefromanytelephonedevice,internalorexternaltothecompany.Usersareabletoeasilymanagetheirpersonaloptionsbyusingtheweb-basedgraphicalmanagementinterface.WhenusedinconjunctionwithAlcatel-LucentIPTouch4028,4038and4068desktopphones,usersbenefitfromavisualvoicemailinterfacethatprovidesaclearoverviewofallmes-sageswiththecapabilitytolistentotheminanyorder.Inaddition,usershaveaccesstotheirmessagesfromanyinternetmessageaccessprotocol(IMAP)capablee-mailclient.

Figure 1. OmniTouch 8440 MS pure voice messaging architecture

PSTN User

Mail server OmniTouch 8440 MS

OmniPCXEnterprise

User

PSTN

IMAP RTP SIP

Message 1Message 2

Message 1Message 2

Figure 2. Voice messaging services in OmniTouch 8400 ICS with embedded message store

Mail server OmniTouch 8400 ICSincluding OmniTouch 8440 MS

Message 1Message 2

Message 1Message 2

Embedded message store

UserPSTN User

OmniPCXEnterprise

PSTN

IMAP RTP SIP

Alcatel-LucentOmniTouch8440MessagingSoftware|DataSheet 3

Technical specifications

PBX agnostic software solution SIPsignalingbased InterworkingwithallSIP signalingcompliantPBX

Supported voice codecsG.711G.729

Message StoreOnthevoicemailserverOnaSANviaNTFSorGFS

RedundancyHighavailability (N+1redundancy)

IMAP supportMicrosoftOutlook 2003, Outlook2007,WindowsMail,Mozilla Thunderbird 3.x, AppleMail,LotusNotes

Compatibility with the Alcatel-Lucent OmniPCX Enterprise Communication ServerCompatiblewithothervoicemailsystems(SIPorAlcatel-Lucent46x5) connected to the same OmniPCXEnterprisenode

CanbecentralizedordistributedinanOmniPCXEnterprisenetwork

Visual voicemail supportAvailableonAlcatel-LucentIP

Touch 4028, 4038, 4068 desktop phones

Multiple time zonesAllofficialtimezonesare

supported

Daylightsavingautomaticallytaken into account

Automated attendantGraphicaluserinterface(GUI)

for tree design

UnlimitednumberoftreesMaximumnumberofconcurrent

calls comes from the available simultaneous voice accesses (60 for one physical server)

Personal automated assistant destinationsVoicemailGSMAssistant

Telephone user interface (TUI) languagesBrazilianPortugueseCatalanChineseCantoneseandChineseMandarin

Dutch English-British English-American FrenchGerman Italian KoreanNorwegian Portuguese Russian Spanish Swedish

Visual voicemail localizationBrazilianPortugueseCatalanChineseCantoneseandChineseMandarin

CroatianCzechDanishDutch English-British English-American Estonian

Finnish FrenchGermanGermanforAustriaGreekHungarian Italian Japanese Korean Latonia LithuanianNorwegian Polish Portuguese RomanianRussian Slovakian Slovenian Spanish Swedish Turkish

Voicemail accessWithloginandpassword

(password can be inhibited by the administrator)

Figure 3. Web based user options management / Visual Voice Mail interface

www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright 2009 Alcatel-Lucent. All rights reserved. EPG3310090315 (05)

Message consultation Available actions Skiptothebeginning Skip10secondsbackwards Pause/resume Skip10secondsforward Skiptotheend Skipmessage Listentofullmessageheader ForwardmessageDeletemessageReplytosenderwithavoice

message

Archivemessage

Message header information contains the following elementsMessagesender(nameorphone

number)

Timestamp(dateandtimeofmessage delivery)

DurationofthemessageUrgentattribute

Sending messagesRecordmessage,thenaddress

and send it

By name

By mailbox number

In network

Voicemail notification Messagewaitingindicator

on desktop set

WhenpressingmailkeyonAlcatel-Lucent desktop phones

ByOmniPCXEnterprisevoiceprompt when going off-hook

Conversation recording

GreetingsGreetingbyname,personal

greeting, personal internal call greeting, extended absence greeting

Differentgreetingsforimmediateforward/noanswerandbusysituations

Answeringmodeonly

Caller features Listentorecordedmessage Eraseandre-recordmessageCancelrecording Flagrecordedmessageasurgent Zero-outfeature(Callthe

attendant)

Security Externallightweightdirectoryaccessprotocol(LDAP)orLDAPSauthentication

Single-sign-onthroughNTLMRADIUSauthentication SupportofOmniPCXEnterprise

voice encryption solution

Open XML Web Services API

Administration / ServiceabilityWeb-basedsystemadministration

tool

Authentication(login/password)HTTPoversecuresocketlayer(SSL)

LocalizationChinese-SimplifiedDutch English-British

English-American

French German

Italian

Korean

Norwegian Portuguese

RussianSpanish

PasswordpolicyMinimumpasswordsize Password history length

Password Validity Period

Maximumlogonfailures Locked period after maximum

logon failures reached

SNMPv3traps

Operating systemRedHat Enterprise Linux Release5

Hardware requirementsRedHatEnterpriseLinuxcertified

server platforms

Configurationforfullcapacity:IntelXeon E5405 Quad Core 2.0GHzlikeprocessor,4GBRAM

Harddisksizeminimum:20GBfortheMessagingSoftware+required messages storage space, which is typically 5GB per 1,000 users.

ProvisioningMonoserverconfiguration:5,000

mailboxes, 60 simultaneous voice

connections (voice ports), 1,000 simultaneousIMAPsessions.

Multi-serverconfiguration (3servers):15,000mailboxes, 180 simultaneous voice con-nections (voice ports), 1,000 simultaneousIMAPsessions.

20,000simultaneousIMAPses-sions with a dedicated server.

TenOmniTouch8440MSin-stances and 150,000 mailboxes in a networked configuration.

Upto500,000voicemessages in the storage

Maximumgreetingduration: 2 minutes

Maximummessageduration: 15 minutes

MaximumLiverecordduration:60 minutes