NICOLE MARSHALL 119 North Locust St • Hagerstown, MD 21740 • C: 202.751.0488 • H: 202.751.0488 • Chicastyles@icloud.com

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Professional Summary Seasoned and Multifaceted Customer Service provider with a lifetime career of success with maintaining

successful relationships with customers. Experienced and Highly dedicated to managing complex procedures

and duties while improving productivity, and motivated with compassion and a deep understanding of customer

needs. Highly detail-oriented with strong multi-tasking abilities and decision making skills. Consistently

demonstrate the ability to lead and develop current and future team members and effectively training candidates

to perform at their highest level of ability. Persistent with exceeding company goals, in an effective manner of

time. Seeking an opportunity to display my talents and become a shining example of everything that resembles

high performance.

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Skills

Effective Leadership Conflict Resolution Strong Customer Focus Tech Savvy Problem Solving Effective Communicator Accuracy & Attention to Detail Banking Experience

Pawn Broker Cash Handling Operations Cross Seller Performance Management Training and Development Time Management Flexibility Collaboration Skills

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Work History

Designer, 01/2016

JCPENNEY, INC – Nottingham, MD

Strong customer service skills

Assisting in reaching company goals by consistently meeting weekly sales/service goals

Assist with New Designer Orientation to ease transition into new company structure

Developed client relationships and earned success by exceeding standard performance goals

Creative Problem Solving

Master Stylist, 11/2014

HAIR CUTTERY– Nottingham, MD

Privately owned entity of Ratner Companies, leaders of the salon industry.

Focused and committed to deliver the WOW factor and delight clients to create loyalty.

Client Retention increased by 68% in one year.

Consistently reaching company commission goals and maximizing retail sales potential.

Lead Stylist, 06/2014

SUPERCUTS – Carney, MD

Assist management with leading team of 6 stylist and effective talent development

Participate in store set-up including retail product display, signage, and hands on training,

prior to salon grand opening

Ambitiously create referrals using outside sales approach, to create salon traffic flow

Effectively advertise, and assist with cross-promotional marketing with local business

Prepare and deliver preliminary schedule for management review.

Top Performing Stylist

Cashier/Receptionist, 5/2012

MONTROSE AUTOMOTIVE GROUP – Gaithersburg, MD

Provide general office support with a variety of clerical activities and related tasks.

Responsible for answering incoming calls, directing calls to appropriate associates.

Mail coordination and distribution.

Maintained security by following procedures, logbooks, customer invoices.

Accurately and efficiently complete all sales transactions and maintain proper cash and media

accountabilities via POS systems.

Manager, 01/2009

Z MOBILE – Colesville, MD

Optimized profitability by developing business strategies to increase store traffic

Training, motivating mentoring and providing feedback to sales staff to consistently meet personal and

store sales goals.

Provide excellent service to ensure high levels of satisfaction

Responsible for completing store administration and ensuring compliance within policies and procedures

Maintain outstanding store condition and visual merchandising standards.

Pawn Broker, 08/2007

FIRST CASH – Germantown, MD

Estimate pawn or pledge value of articles such as jewelry electronic devices, and other valuable items in

exchange for cash loans.

Assigns pledge value to articles base on value, weight, and other scalable attributes.

Issue pledge tickets and record loan transactions.

Examine customer identity and record thumbprints for police

When necessary, testify in court proceedings for stole merchandise

Teller, 05/2007

BRANCH BANKING AND TRUST CO. – Gaithersburg, MD

Accurately keep record of cash transactions received and paid out to customers

Provide quality service to meet the needs of customers

Cross sell bank services and products to existing customers

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Education

Cosmetology: Regency Beauty Institute, 2014

Diploma: Gaithersburg High School, 2006